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Crowne Plaza Suffern-Mahwah

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3 Executive Blvd, Suffern, NY 10901-4113
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (99)
Room & Suite (27)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 02/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Suffern-Mahwah
Updated 02/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 2 hotels in Suffern
Location
Cleanliness
Service
Value
Suffern-Mahwah Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 229 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully-equipped 24-hour fitness center, and a business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from!
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Room & Suite (27)27
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Boating
Game room
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Electric vehicle charging station
Parking
Wifi
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Snack bar
Special diet menus
Vending machine
Bowling offsite
Canoeing offsite
Patio
Water park offsite
Board games / puzzles
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English, French, Spanish
505Reviews9Q+A100Room tips
Traveler rating
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  • 28
Time of year
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Popular mentions
Rob_BKLYN wrote a review Feb 2021
Brooklyn, New York7 contributions
The hotel was hosting a bar mitzvah, and most attendees were not wearing masks. This hotel is built around a large atrium, which could be quite nice. But when we arrived all the people attending the bar mitzvah were gathering there and milling about, and almost none of them were being safe. The front desk was trying hard to get them to comply with the hotels mask rules. But they were being ignored. We checked in, went to our room, and by that time realized we absolutely did not feel safe. So we left. Hotel front desk understood and was very helpful.
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Date of stay: February 2021Trip type: Traveled as a couple
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Response from IHG Service, Owner at Crowne Plaza Suffern-Mahwah
Responded Mar 7, 2021
Hi Rob_BKLYN, I'm glad you chose our hotel for your visit to Suffern. Thank you for staying. We promise a comfortable and convenient experience for all of our guests. I'm sorry you experienced issues with the stay, especially with the other guests not wearing masks. I can see these dampened your visit. Trust that I alerted our management about this so we can make the necessary changes to better our service. I also sent a private message to assist further. We appreciate your feedback about your stay and looking forward to your next travel. Many Thanks, Rein V Case Manager IHGService
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superpickyUSA wrote a review Jan 2021
NJ, United States9 contributions1 helpful vote
Hotel's Favorite
Have stayed several times when neededto be in this area. Always efficient check=in clean room and bathroom. Beds are excellent. Getting a good night's sleep important to function the next day. The common areas always kept clean including the large lounge/event area.
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Date of stay: January 2021
Value
Cleanliness
Service
Room Tip: Top floor probably the most quiet
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Response from Christine Mazzoli, Marketing at Crowne Plaza Suffern-Mahwah
Responded Feb 22, 2021
Always great to have our guest return. Thank you for your review and we look forward to welcoming you back again soon.
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Dovid S wrote a review Aug 2020
1 contribution
Stayed for 3 nights. Very helpful, Clean, Quiet. i had one issue there: Some of the rooms are open to outside (with windows) while some are to inside (with the windows to the lobby which you'd obviously never leave open so those rooms essentially have no window. Only these were available when i came. there was also no AT&T reception in my room. They did immediately offer a room swap for the next night if there was availability but i would have to be there at 1pm to check. when i came back at 4:30pm there was none. Other then that all was great.
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Date of stay: August 2020
Value
Service
Sleep Quality
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Roy D wrote a review Mar 2020
Camden, New York82 contributions14 helpful votes
The rooms are very spacious, clean, bright and absolutely quiet. The facilities, bar, restaurant and fitness center were all very clean and great to use. The staff were all very professional and helpful. The only minor issue could be with the parking, especially if you had even a small trailer.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
Trip type: Traveled on business
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Response from Christine M, Director of Sales at Crowne Plaza Suffern-Mahwah
Responded Mar 6, 2020
Thank you for staying with us. Our parking lot on the side of the building is where most of our guest with trailers park, this gives them more space and options.
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Lisa wrote a review Jan 2020
Walton-On-Thames, United Kingdom2 contributions
Big rooms. Nice modern feel with plenty of space for communal time. Great customer service. Lots of parking. Restaurant nice with lots of choices and good value. Mayne check l if your rate includes breakfast.
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Date of stay: January 2020Trip type: Traveled with family
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Response from Christine M, Director of Sales at Crowne Plaza Suffern-Mahwah
Responded Mar 6, 2020
We are so happy to have had you stay with us. We offer a full breakfast buffet with a chef attendant to make your omelets and eggs. One of the benefits we have to offer our guests.
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Previous
PRICE RANGE
$113 - $177 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza, suffern hotel suffern, holiday inn suffern, suffern holiday inn
FORMERLY KNOWN AS
Holiday Inn Suffern
LOCATION
United StatesNew YorkSuffern
NUMBER OF ROOMS
229
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Frequently Asked Questions about Crowne Plaza Suffern-Mahwah
What are some of the property amenities at Crowne Plaza Suffern-Mahwah?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Crowne Plaza Suffern-Mahwah?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Suffern-Mahwah?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Suffern-Mahwah?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Suffern-Mahwah?
Conveniently located restaurants include Bagel Boys, Sutter's Mill of Suffern Incorporated, and AJ’s Sushi & Cajun Seafood.
Are there opportunities to exercise at Crowne Plaza Suffern-Mahwah?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Crowne Plaza Suffern-Mahwah?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Suffern-Mahwah?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Suffern-Mahwah offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Suffern-Mahwah?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Crowne Plaza Suffern-Mahwah?
Many travelers enjoy visiting Lafayette Theatre (1.9 miles) and Hopper-Goetschius Museum (4.3 miles).