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Crowne Plaza, Suffern

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3 Executive Boulevard, Suffern, NY 10901 (Formerly Holiday Inn Suffern)
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Crowne Plaza, Suffern
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341 Reviews from our TripAdvisor Community

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Showing 320: English reviews
Tampa, Florida
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

We booked a 3 nights to this hotel! Great location,beautiful lobby.First,we were greeted by a strangely rude personnel but it was ok. I believe this particular supervisor lacks customer service skills. Anyway,we got our keys and went to our room.the room was awesome,spacious,clean and very modern! We were very satisfied with it. We ordered room service which came in a... More 

Helpful?
Thank markay208
Ashburn, Virginia
Level Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I grew up in Rockland County and remember when this hotel opened under another name. We found the hotel to be clean and comfortable. Hotel desk staff were very nice and accommodating. Breakfast buffet was average in offerings; omelet station was very good. The hotel lobby is cavernous which caused a slight problem as the wedding buses returned after midnight.... More 

Helpful?
Thank Peter W
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Peter W, Thank you for the 4 stars. We all appreciate it. i apologize for any inconvenience the group caused when returning back to the hotel. We all look forward to your return visits. Bob Wilson General Manager More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

We just had my son's surprise graduation party this past weekend and we couldn't be happier!! The staff is amazing bar none. We originally booked the venue with Liz after we saw the gorgeous rooms that were available. We ended up booking both the lower and upper Hudson Rooms. I cannot tell you how elegant they are. We came in... More 

Helpful?
Thank Tammy F
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Tammy F, WOW! Thank you for the 5 stars! Words can not expressed how pleased we are with such a wonderful review. The entire staff was so pleased with your event. It was so much fun for them too! Thank you for everything!! Bob Wilson General Manager More 

Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent the night here after exploring Bear Mountain. Easy to get to right off the express way and restaurants down the street not far from hotel. It is back in down a side street which was nice and quiet for the night.

Helpful?
Thank RHBeatty
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear RHBeatty, Thank you for the 5 stars! We all appreciate it. We look forward to your return visits. Bob Wilson General Manager More 

Raleigh, North Carolina
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed June 16, 2016

This is our go-to hotel when we come to Suffern for a family gathering. It has easy access to/from the major highway--the road exit is right there yet the hotel is situated well away from highway noise and buffered by landscaping. It's a quiet place, with plenty of parking and nice grounds. The rooms are very clean and comfortable, the... More 

Helpful?
Thank AirSeaOrLand
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear AirSeaOrLand, Thank you for the 4 stars! We all appreciate it. Thank you for the excellent review and comments regarding the hotel. We look forward to your return visits. Bob Wilson General Manager More 

Morrisville, PA
Level Contributor
238 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 stars Reviewed June 13, 2016

Nice clean hotel for a reasonable rate. Staff was wonderful and very accommodating. Room was spotless and very comfortable with nice amenities. We stayed on a Saturday night and with all the weddings and other occasions, it was crowded and parking was hard to find, but that's to be expected at a large hotel. We were on the 3rd floor... More 

Helpful?
Thank KaMar4486
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear KaMar4486, Thank you for the 5 stars! We all appreciate it. We all look forward to your return visits. Bob Wilson General manager More 

Dingmans Ferry, Pennsylvania
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed June 7, 2016 via mobile

I entered this hotel on May 26th with my family my wife and my young daughter we had a problem at the front desk of the man named Ike I tried to contact the manager next couple days and was unable to I did get help from a very capable and professional Ray Calabrese who was the night auditor he... More 

Helpful?
1 Thank Gary C
IHGService, Guest Relations Manager at Crowne Plaza, Suffern, responded to this review

Dear Gary C, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring... More 

Jerusalem, Israel
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed June 2, 2016

Just stayed here for a week on a business trip. Room was comfortable and had a great work space. One of the cleanest hotel rooms I have ever been in. Bathroom was spotless when we checked in and kept spotless all week by the housekeeping staff. The wifi was strong and not spotty like at many hotels. The staff was... More 

Helpful?
Thank SarKru
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear SarKru, Thank you for the 5 stars and the terrific review! We all appreciate it. I will pass your comments onto our housekeeping staff. We look forward to your return visits. Bob Wilson General Manager More 

Los Altos, CA
Level Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed May 31, 2016

If you want to stay up all night, this is the place for you. Make sure that you ask for a room looking out on the inner courtyard. There are plenty of options to keep you awake. First there is the group having a party using loudspeakers to get everyone's attention. Then there are the loud guests arriving back at... More 

Helpful?
Thank DaveandJudy
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear DaveandJudy, I apologize for the noise issues you experienced during your stay. This is not common for this property. Please give us a try again. You will experience a much different hotel. Bob Wilson General Manager More 

Herefordshire, United Kingdom
Level Contributor
82 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed May 30, 2016

Very well appointed, very spacious and comfortable room - helpful staff and very easy to find just off the interstate with plenty of parking - so the downside, its vast, the bar and restaurant absolutely nothing to write home about and why overall 4 stars - worth a stay when you can get a good deal.

Helpful?
Thank Croft69
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Croft69, Thank you for the 4 stars! We look forward to your future stays. Bob Wilson General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Suffern Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 230 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully equipped 24 hour fitness center, and business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from! ... more   less 

Additional Information about Crowne Plaza, Suffern

Address: 3 Executive Boulevard, Suffern, NY 10901 (Formerly Holiday Inn Suffern)
Location: United States > New York > Suffern
Price Range: $129 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza, Suffern 3.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Crowne Plaza, Suffern Hotel Suffern
Holiday Inn Suffern
Suffern Holiday Inn
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