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Crowne Plaza, Suffern

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Crowne Plaza, Suffern
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358 Reviews from our TripAdvisor Community

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Showing 335: English reviews
Richmond, Virginia, United States
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stop on way to Connecticut but room very clean. Queen Beds! (Not doubles). Comfortable beds with fluffy bedding. Very pretty lobby/bar area. Breakfast retail restaurant was expensive ($15 for a waffle). We did not stay and eat. Very easy to get to off highway.

Helpful?
Thank werstuck
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars! We all appreciate it. Our breakfast buffet is $14.95 which includes the waffle station. We do offer an A la carte menu too for those wishing not to have the full buffet. We look forward to your return visists. Bob Wilson General Manager More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Its fine. Bed very very comfortable. No pool. Food just ok. Lounge very open and too brightly lit for evening. Not alot around in the area. Clean. Nice staff all around. Shower could of used update . all around a good stay

Helpful?
Thank rscaselli
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear rscaselli, I apologize that we did not meet your expectations. Please try us again. Bob Wilson General Manager More 

Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am still giving this hotel a 5 star rating, because the only complaint I have is about noise was beyond their control. The property itself is beautifully maintained, the room was impeccably clean, and the staff was particularly attentive and helpful. I would just advise you not to choose a room that boarders the inner ‘courtyard’ where noise is... More 

Helpful?
Thank Msandersoncmt
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 5 stars! We all appreciate the great review and look forward to your return visits. Bob Wilson General Manager More 

WDC
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very conveniently located off expressway in a lovely setting. The hotel is large and rooms are centered around a large atrium with a restaurant and bar and sitting areas in the atrium. The rooms are very clean, comfortable and the linens are good quality, a rarity in hotels now. The halls are well lighted and the hotel on my stay... More 

Helpful?
Thank lfulton_123
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars and pleasant review! We all appreciate it and look forward to your return visits. Bob Wilson General Manager More 

Rhode Island
Level Contributor
84 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The pros are that the hotel is very convenient to get to, right off the exit, and the common areas in the lobby are nice. Unfortunately the rooms are very dated and somewhat shabby (crumbling stucco on ceiling, worn carpet, lampshade with holes in it, floor lamp that stands tipped at an angle). Maybe some rooms are nicer? Not sure,... More 

Helpful?
Thank Hawaii_traveler200
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the good comments. I will address your guest room comments with the maintenance staff so this can be rectified quickly. Please do try us again if you are in the area. Bob Wilson General Manager More 

Monsey, United States
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I visit this hotel a few times a year. Being that this is an old Holiday Inn, they really have done an unbelievable job in revamping it up to Crowne Plaza standards. Rooms are extremely clean, beds very comfortable, and overall a very pleasing atmosphere. The only issue I dislike is.... that U have to chose between a room w/windows... More 

Helpful?
Thank Mordechai P
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 5 stars! We all appreciate it. We look forward to your return visits. Bob Wilson General Manager More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 19, 2016 via mobile

The phone customer service is excellent! Front desk lady was a little rude. She looked like she didn't want to be at work...so, she should've stayed home! House keeping and room service staff was great. Though we opted to go green, I saw the house keeping lady while I was going to get ice and she gave me tea, sugar... More 

Helpful?
Thank Mayuya69
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars. I apologize for the inconveniences you had during your stay. These will be addressed. Thank you. Bob Wilson General Manager More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed August 16, 2016

Nice and clean bedrooms. Book only rooms that have a parking view otherwise you might be depressed. There is no gym if you feel like working out at night. Also the internet connection is super slow. In 2016 I would expect high speed internet to be the norm. Keep you expectation low and you<ll be satisfied.

Helpful?
Thank Hicham B
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, I apologize that our staff did not give you the directions to our new gym. This will be review with them. On your next stay with us if you still find your device slow with our internet speed, please contact the front desk and they will assist you. We look forward to your next stay with us.... More 

Baltimore, Maryland
Level Contributor
65 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed August 10, 2016

This is a big hotel, with an over sized open space in the interior. It's obviously an older design, and older "re-branded" hotel. Rooms are OK, nothing too exciting. We were directed to the back lot of the building to access the entry door to our wing, and to park. My wife wasn't too thrilled about leaving our car in... More 

Helpful?
Thank BernieMaggie
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guests, I apologize we did not meet your expectations and that we fell short of meeting your needs. Bob Wilson General Manager More 

Markham, Canada
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 9, 2016

This was right off the highway and convenient to these two locations we planned to visit. Very nice lobby and nice rooms. This is a well maintained, clean property. The staff were helpful and there are lots of parking spaces

Helpful?
Thank Pat L
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Pat L, Thank you for the 5 stars! We all appreciate it. We look forward to your return visits. Bob Wilson General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Suffern Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 230 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully equipped 24 hour fitness center, and business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from! ... more   less 

Additional Information about Crowne Plaza, Suffern

Address: 3 Executive Blvd, Suffern, NY 10901-4113 (Formerly Holiday Inn Suffern)
Location: United States > New York > Suffern
Price Range: $131 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza, Suffern 3.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Crowne Plaza, Suffern Hotel Suffern
Holiday Inn Suffern
Suffern Holiday Inn
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