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Crowne Plaza, Suffern

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Crowne Plaza, Suffern
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354 Reviews from our TripAdvisor Community

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Showing 331: English reviews
Rhode Island
Level Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The pros are that the hotel is very convenient to get to, right off the exit, and the common areas in the lobby are nice. Unfortunately the rooms are very dated and somewhat shabby (crumbling stucco on ceiling, worn carpet, lampshade with holes in it, floor lamp that stands tipped at an angle). Maybe some rooms are nicer? Not sure,... More 

Helpful?
Thank Hawaii_traveler200
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the good comments. I will address your guest room comments with the maintenance staff so this can be rectified quickly. Please do try us again if you are in the area. Bob Wilson General Manager More 

Monsey, United States
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I visit this hotel a few times a year. Being that this is an old Holiday Inn, they really have done an unbelievable job in revamping it up to Crowne Plaza standards. Rooms are extremely clean, beds very comfortable, and overall a very pleasing atmosphere. The only issue I dislike is.... that U have to chose between a room w/windows... More 

Helpful?
Thank Mordechai P
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 5 stars! We all appreciate it. We look forward to your return visits. Bob Wilson General Manager More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The phone customer service is excellent! Front desk lady was a little rude. She looked like she didn't want to be at work...so, she should've stayed home! House keeping and room service staff was great. Though we opted to go green, I saw the house keeping lady while I was going to get ice and she gave me tea, sugar... More 

Helpful?
Thank Mayuya69
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars. I apologize for the inconveniences you had during your stay. These will be addressed. Thank you. Bob Wilson General Manager More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice and clean bedrooms. Book only rooms that have a parking view otherwise you might be depressed. There is no gym if you feel like working out at night. Also the internet connection is super slow. In 2016 I would expect high speed internet to be the norm. Keep you expectation low and you<ll be satisfied.

Helpful?
Thank Hicham B
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, I apologize that our staff did not give you the directions to our new gym. This will be review with them. On your next stay with us if you still find your device slow with our internet speed, please contact the front desk and they will assist you. We look forward to your next stay with us.... More 

Baltimore, Maryland
Level Contributor
65 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a big hotel, with an over sized open space in the interior. It's obviously an older design, and older "re-branded" hotel. Rooms are OK, nothing too exciting. We were directed to the back lot of the building to access the entry door to our wing, and to park. My wife wasn't too thrilled about leaving our car in... More 

Helpful?
Thank BernieMaggie
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guests, I apologize we did not meet your expectations and that we fell short of meeting your needs. Bob Wilson General Manager More 

Markham, Canada
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was right off the highway and convenient to these two locations we planned to visit. Very nice lobby and nice rooms. This is a well maintained, clean property. The staff were helpful and there are lots of parking spaces

Helpful?
Thank Pat L
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Pat L, Thank you for the 5 stars! We all appreciate it. We look forward to your return visits. Bob Wilson General Manager More 

Texas
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here 2 nights for a wedding in the area. Nice hotel. Spacious rooms, good amenities. Small bar in the lobby and a cool koi pond. As mentioned in some of the other reviews, it is a bit different from other Crowne Plaza locations. Apparently it was formerly a Holiday Inn. Much of the property has been renovated and it... More 

Helpful?
Thank Dan B
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Dan B, Thank you for the 4 stars and nice review! We all appreciate it. We look forward to your return visits. Bob Wilson General Manager More 

Central Florida, Florida
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We as a family stay here every year. While there are always things that could be better, I find the staff usually try their best to help my family. We usually book through third party sites, and while reviews are usually poor because hotel staff believe people who use these sites shouldn't get as good customer service as people who... More 

Helpful?
Thank jbordas
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 5 stars and outstanding review. The fees that you were charged for room service have been noted on the room service menu but must of been eliminated when the new menu's were printed. This was our over site. Thank you for pointing this out to us. It will be corrected. Bob Wilson General... More 

Saint Louis, Missouri
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First off, the reason I say this is odd for a Crowne Plaza brand is that it's a 3 story hotel that appears to once have been a U-shaped open air Hotel that was enclosed at some point. Most Crowne Plaza Hotels I have looked up in the past are high-rise urban hotels that have a certain air of stuffy... More 

Helpful?
Thank Dnedry
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Dnedry, Thank you for the 4 stars. We all appreciate it. We will review the go green program with the points offered. Thank you for the information. Bob Wilson General Manager More 

New York City, New York
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

After a long rigorous trip, I went on Groupon and found a hotel CPS. Upon arrival I notice that there are rooms facing the atrium of the plaza and two wedding going on. Very loud. The advertisement Groupon said that each room had a shower/bath combination however there are only 4 in the entire hotel. I so longed for a... More 

Helpful?
Thank ShellyCanCan
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear ShellyCanCan, I apologize that we did not meet your expectations. We do have some rooms with tub/shower combination which is available upon request. Please try us again. Bob Wilson General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Suffern Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 230 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully equipped 24 hour fitness center, and business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from! ... more   less 

Additional Information about Crowne Plaza, Suffern

Address: 3 Executive Blvd, Suffern, NY 10901-4113 (Formerly Holiday Inn Suffern)
Location: United States > New York > Suffern
Price Range: $127 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza, Suffern 3.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Crowne Plaza, Suffern Hotel Suffern
Holiday Inn Suffern
Suffern Holiday Inn
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