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Crowne Plaza, Suffern

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Crowne Plaza, Suffern
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374 Reviews from our TripAdvisor Community

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Showing 350: English reviews
Newport News
Reviewed 3 days ago NEW

I was visiting friends and family and this was my first time staying at the Crown plaza hotel, I usually stay at Hyatt but I couldn't find one close enough. You can't tell much from the outside, but as soon as you walk in, you know you made the right decision. The lobby is beautiful, large, with a tropical feel...

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Helpful?
Thank T7938COluisg
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the Amazing comments! We are so pleased we met your expectations. Thank you for the 4 stars too! We look forward to your return visits. Bob Wilson General Manager

Baltimore, Maryland
Reviewed 3 days ago NEW

Since there aren't many options when we visit West Point, we have been staying at this hotel. Staff is friendly and helpful. We try to book room with breakfast added, it is a nice " buffet" style, you can get an omelet made to order, too. Beds are comfortable, rooms are modern and clean. Prices are reasonable if you book...

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Helpful?
Thank JAMTU
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear JAMTU, Thank you for the 4 stars and great review. We all appreciate it. We look forward to your return visits. Bob Wilson General Manager

Honesdale, pa
Reviewed 3 weeks ago

Check in was a bit slow. There was a wedding that people were checking into the hotel for and it seemed as if they all came at once. I have to say that the one person behind the counter was handling it well, but it did take a while. I stayed in an executive suite which was clean, modern and...

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Helpful?
Thank matt b
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear mattb, Thank you for the 4 stars! I apologize that it seemed everyone was checking in at the same time. We are pleased you enjoyed your stay and we look forward to your return visits. Bob Wilson General Manager

Hillburn, New York
Reviewed 3 weeks ago

Great hotel to stay, beautiful lobby & rooms, quick check in and great customer service, microwave and refrigerator in each room, very elegant décor, asked for late checkout and was gladly approved will come again

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Helpful?
Thank jsrh20
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear jsrh20, Thank you for the 5 stars! We all appreciate it. We are so glad we exceeded your expectations. We all look forward to your return visits. Bob Wilson General Manager

Reviewed November 2, 2016 via mobile

It's the best hotel in the area,I stay in this hotel 3-4 times a year 2-3 days and everything is nice,clean and friendly helpful staff.The breakfast is very good.I will probably stay there In my future visits.its the best choice in the upstate.

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Helpful?
Thank Stepan B
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Stepan b, WOW! Thank you! This is one of the best reviews. Thank you for the 5 stars! We all look forward to your return visits. Bob Wilson General Manager

Florida, New York
Reviewed October 31, 2016 via mobile

I've stayed here many times over the years and I must say it is clean and quiet but I want to focus this review on the restaurant. I try to come here at least once a month during the week it is never too busy and the staff is wonderful. The food is top-notch tonight I ordered a ribeye with...

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Helpful?
Thank jonfour78
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear jonfour78, Thank you for the 5 stars! We all appreciate it especially Flora! We all love our hotel and our guests and it shows. We look forward to your return visits. Thank you! Bob Wilson General Manager

Philadelphia
Reviewed October 31, 2016

My son and I stayed over Saturday night 10/29 and found this hotel to be exceptional. Everything from check in to the cleanliness of the room and lobby. We ate at the lounge and the food was great! A tad pricey but it was good food. The room was decorated nicely, I loved that there was no carpet in the...

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Helpful?
Thank travelone69
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear travelone69, Thank you for the 5 stars! We all loved your review and appreciate it. I will pass your wonderful comments to the culinary staff. We look forward to your return visits. Bob Wilson General Manager

Miami Beach, Florida
Reviewed October 18, 2016

Years ago, we always stayed at this hotel when it was a Holiday Inn, but that hotel had seen better days, and when we were in the area we stayed elsewhere. Enough time has passed and we thought it might be fun (and interesting) to give the Crown Plaza a try. Very glad we did and we had a great...

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Helpful?
2Thank travelguyfromflorida
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear travelguyfromflorida, Thank you- thank you from all of us! We appreciate the 5 stars and the outstanding review! We are so pleased we exceeded your expectations and we look forward to your return visits. Bob Wilson General Manager

Pasadena, Maryland
Reviewed October 18, 2016

Recently stayed at the Crowne Plaza for the weekend to attend a wedding. Arrived at noon on a Friday and checked in. Freshened up and ran out to explore the area. Shopped at the outlets, visited winery, park, West Point, and the Rockland Bakery. Hotel was quiet, had room on first floor, which was nice and located near the wedding...

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Helpful?
Thank tbear7840
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear tbear7840, Thank you for the 4 stars! We are all pleased that you enjoyed your weekend away. Please come back and visit us again. Bob Wilson General Manager

Reviewed October 17, 2016 via mobile

Hadn't been there for some time. The hotel has been completely redone. Room was clean and well appointed. The breakfast was great with a nice choice of food. Check in and out was a breeze too.another advantage is it's close enough to NYC to take day trips. Also near Harriman State Park and public golf course

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Helpful?
Thank John C
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear John C, Thank you for the 5 stars and "Nicely Done" review. We all appreciate it. We look forward to your return visits. Bob Wilson General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Suffern Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 230 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully equipped 24 hour fitness center, and business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from! ... more   less 

Additional Information about Crowne Plaza, Suffern

Address: 3 Executive Blvd, Suffern, NY 10901-4113 (Formerly Holiday Inn Suffern)
Location: United States > New York > Suffern
Price Range: $108 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza, Suffern 3.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Crowne Plaza, Suffern Hotel Suffern
Holiday Inn Suffern
Suffern Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza, Suffern staff and other travelers.
5 questions
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Questions? Get answers from Crowne Plaza, Suffern staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a room with outside windows.”
 of 5 bubbles JAMTU, 3 days ago | Read review
“higher floor is most probably less noisy”
 of 5 bubbles jsrh20, 3 weeks ago | Read review
“room 221 was excellent!”
 of 5 bubbles travelone69, Oct 31, 2016 | Read review
“First floor was close to the bar and banquet areas”
 of 5 bubbles tbear7840, Oct 18, 2016 | Read review
“Inside facing rooms are noisy at night”
 of 5 bubbles pulseracing, Oct 6, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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