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Hilton Garden Inn New York/Staten Island

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Hilton Garden Inn New York\/Staten Island
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1,063 Reviews from our TripAdvisor Community

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Showing 1,045: English reviews
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Rockville Centre, United States
Reviewed 3 days ago NEW

This Garden Inn is high above the normal. Very satisfied all around. We had a nice family dinner at Lorenzo's for a 3 year old's birthday and the service was really accommodating. The rooms were very clean, everything in great working order, and the staff was super courteous and helpful.

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Helpful?
Thank 407justinet
Las Vegas, Nevada
HOTEL’S FAVORITE REVIEW
Reviewed September 10, 2016

As always when visiting New York my wife and I stay at our home away from home 'The Hilton Garden' On Staten Island.. As always this establishment is welcoming, clean, the food is very good the free shuttle to the Staten Island ferry is perfect.. The staff is always welcoming helpful and understanding!

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Helpful?
1Thank Cherie718
About Hotel's Favorite Review
Kimberly P, Manager at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Cherie718, Thank you for you wonderful and glowing review! We are so happy to hear that we are your home away from home for you and your wife. We can't wait until the next time you are here with us.

Naperville, Illinois
Reviewed 4 days ago NEW

This hotel has awful customer service, the rooms smell, and we left with bogus credit card charges that we had to dispute on 3 separate occasions and the staff kept interrupting us to answer phone calls and ignoring us.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank vl1024
Kimberly P, Manager at Hilton Garden Inn New York/Staten Island, responded to this review

Dear vl1024, Thank you for bringing these issues to my attention. I will be speaking to the staff about this and will be using your review as a training tool. This isn't a typical experience here and I want to take this opportunity to apologize for this inconvenience. Thank you very much for your review.

queens, United States
Reviewed 6 days ago NEW

Excellent service and wonderful experience on such a special event. I could not have asked for more then what I received the day of my wedding. Helpful beyond words. They made sure everything was the way it was supposed to have been. Not one person went home NOT TALKING about it.

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Helpful?
Thank lenetteg2017
New York City, New York
Reviewed 1 week ago NEW

We had a wonderful experience. Room was clean and everything in order. The bar had premium liquor; the restaurant had excellent food with great presentation. Breakfast had a large variety and the servers were on top of everything very helpful and polite. Wi-fi connection was at perfect.

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Helpful?
Thank 162debbiec74
Reviewed 1 week ago via mobile

First let me start off by saying i am a platinum elite for life with Marriott and a Hilton Diamond . Obviously i would like to think i am familiar with great and poor customer service. Hotel was very busy with multiple events coming and going. The front desk staff Robert and Nancy kept calm cool and did their thing....

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Helpful?
Thank jeff r
Reviewed 1 week ago via mobile

We needed a hotel for the weekend to attend a family memorial. Hotel was what you would expect from a Hilton. Very clean and Nicely decorated. This place was very big and had many venues for parties, weddings, dinner and social activities. The rooms were big and included a refrigerator and, Keurig machine and microwave. The beds were very comfortable....

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Helpful?
Thank Andrea60
ny, United States
Reviewed 1 week ago

Hotel guest areas are overdue for a remodel. The menu had great looking meals unfortunately the quality of the ingredients and presentation made it taste and look like I was eating a late night dinner.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank O2887QEcharlest
Kimberly P, Manager at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Q2887Qe, Thank you for your feedback on these matters. I will be notifying the restaurant manager about this so it can be looked into. We really appreciate you bringing this to our attention.

New York City, New York
Reviewed 1 week ago

The first week there I stayed on the third floor the room was nice and my stay was pleasant. My second week I stayed on the second floor the view was horrible and the second floor seemed to have a lot of families with small children. If you stay here just be aware of the second floor.

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Helpful?
Thank christinacR7911GY
Staten Island, New York
Reviewed 1 week ago

Great Hotel stay, Hilton always provides a great experience. Hilton Honors is great especially my points toward a stay. Guest service and amenities a +++. No late check out complaints or feeling rushed. Thank You.

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Helpful?
Thank rodneyr587
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Hilton Garden Inn New York/Staten Island

Address: 1100 South Avenue, Staten Island, NY 10314
Location: United States > New York > Staten Island
Price Range: $145 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn New York/Staten Island 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Hilton Garden Inn New York/Staten Island Hotel Staten Island
Hilton Staten Island
Staten Island Hilton Garden Inn
New York City Hilton
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn New York/Staten Island staff and other travelers.
25 questions
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Questions? Get answers from Hilton Garden Inn New York/Staten Island staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All Room are good”
 of 5 bubbles charlesp368, Jan 15, 2017 | Read review
“Front of the hotel is the quietest”
 of 5 bubbles CarlMarx, Jan 15, 2017 | Read review
“If you like quiet, try room 641.”
 of 5 bubbles airpizz6, Dec 18, 2016 | Read review
“Room 601 is directly below the loud venue - suggest a lower floor or someone else on the floor”
 of 5 bubbles coastalsuz, Nov 7, 2016 | Read review
“Make sure you are in a quiet room”
 of 5 bubbles mrush90677, Nov 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question