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Holiday Inn Express - Staten Island West

Travelocity$108*
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Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Holiday Inn Express - Staten Island West
Holiday Inn Express - Staten Island West
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360 Reviews from our TripAdvisor Community

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Showing 342: English reviews
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Reviewed 3 days ago NEW

While the staff was accommodating and friendly, this hotel suffers from its location -- it backs up on one of the island's landfills, is cramped onto a tiny piece of land with two other hotels, and is accessible by roads that are suffering from the infrastructure blight that plagues the island. If you attempt to drive to the ferry, be...

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Helpful?
Thank H E
Alton Bay, New Hampshire
HOTEL’S FAVORITE REVIEW
Reviewed August 12, 2016

We had reservations here. We arrived early, 7:30am, and we asked if they could hold our luggage. Turns out, they had a room ready for us. The 2 women at the front desk were so helpful. Check-in was a breeze. She told us we could have breakfast that was on the lower floor. Breakfast area consisted of cheese omelets, coffee,...

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1Thank Amanda F
About Hotel's Favorite Review
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear Amanda F, Thank you for taking the time to leave us your feedback, we value your comments greatly! We are always happy to accommodate our guests in any way that is convenient for them during their visit! Our complimentary continental breakfast is always a great way to start your day and our shuttle to the SI Ferry is a...

Cross, SC
Reviewed 1 week ago

Staten Island is definitely underserved by hotels. I grew up on Staten Island and moved away but had to visit recently. Hotels on Staten Island are relatively expensive due to lack of competition & high taxes which are added. This hotel is located alongside the West Shore Expressway. It is part of a 3 hotel cluster of Holiday Inn, Holiday...

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Thank pmatawan
Reviewed 2 weeks ago via mobile

We had a very nice stay. The hotel is close to the Staten Island Ferry , less than 10 miles, which made it convenient to go into the city. Frank, the shuttle bus driver, was great, took us the cruise port and picked us up at the time he said he would be there. Would definitely stay here again when...

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Thank Sue D
Brooklyn, New York
Reviewed 5 weeks ago

I visit once a month for leisure and for some down time rest and relaxation, This place does that for me, Nice and clean and the employees are always nice, The Breakfast is always plentifull. Thank you

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Helpful?
Thank Philip A
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear Philip A, Thank you for taking the time to leave us your feedback. We are delighted to hear we were able to provide a wonderful and relaxing experience and we appreciate your loyalty to our property. We look forwarded to seeing and serving you again real soon. Best Regards, Maria Sorrentino Guest Service Manager

eliot
Reviewed April 13, 2017

Stayed here with my daughter while checking out colleges in NYC. The hotel was a great value and a convenient location. Room was clean. Nice linens. Wonderful water pressure. Decent breakfast. The front desk staff was truly EXCEPTIONAL. We asked to be moved to a different room and were accommodated within minutes. We left a new pair of shoes in...

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Helpful?
1Thank judith m
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear judith m, Thank you so much for taking the time to leave us your feedback on your recent stay. We are delighted that you found our property to be a great choice for your trip. We do apologize for the housekeeping discrepancy, but appreciate your understanding greatly. We hope to see you again soon for your next trip to...

Reviewed April 8, 2017 via mobile

I was at this hotel today for an event. The staff is so friendly and helpful I couldn't have been happier. I went to the wrong building by mistake and one of the staff members walked me to the right building helping with my bag. Being disabled this was a huge help. Thank you for hiring staff that are pleasant...

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Helpful?
1Thank Patricia G
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear Patricia G, Thank you so much for taking the time to leave us this wonderful review. It is our pleasure to serve you with warm accommodations and assistance when needed. We look forward to seeing you again soon. Best Regards, Maria Sorrentino Guest Service Manager

Wayland, Massachusetts
Reviewed March 6, 2017

First time stay and would go back. Clean (but small) room. Great location. Friendly and helpful staff. Great free breakfast...all you can ask for. Biggest problem is the lack of parking spaces. But even when that happened, they were quick to help find space. Mayra is wonderful...so is Maria.

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Thank AllanD5923
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear AllanD5923, Thank you so much for taking the time to leave us this wonderful review on your recent visit. We appreciate you letting us know of the issues you experience so we can forward them to management for action to be taken. Our staff works hard to make our guest happy and were glad we were able to provide...

Chicago, Illinois
Reviewed March 1, 2017

Decent price. Friendly staff. Same tasteless breakfast. Coffee was ok. Rooms were clean but small and filled with very tired furnishings. Very out of the way location. Overall it was just very average for Holiday Inn Express.

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Helpful?
Thank Claude P
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear Claude P, Thank you for taking the time to leave us your feedback. We apologize that we were not able to exceed your expectation during your stay. In regards to our rooms we will soon be remodeling our property to a much more up to date look with all new furniture. Your comments help us to improve our services...

Castlegar, Canada
Reviewed February 27, 2017 via mobile

We stayed four nights while visiting New York City. The room was ready promptly and we were greeted by a very friendly and helpful front desk attendant, Carissa. The room was comfortable and suited our needs. They have a free breakfast that was the best breakfast we have had at any hotel. The workers at the breakfast were very helpful,...

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Helpful?
Thank cterava
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear cterava, Thank you for taking the time to leave us this lovely review. We are delighted to hear you had a great stay and our staff, especially Carissa were able to provide such a wonderful experience. We hope to see you again soon so we can serve you again! Warm Regards, Maria Sorrentino Guest Service Manager

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
The Holiday Inn Express hotel is conveniently situated in one of New York's five boroughs, in the heart of Staten Island, very convenient to Newark Liberty Airport and northern New Jersey sites. Our ideal location allows you to easily reach hundreds of area businesses and attractions. The Arts & Science Museum is close by. Historic Richmond Town, a restored village and museum complex devoted to life on Staten Island; National Lighthouse Museum, Staten Island Zoo, Richmond County Bank Ballpark Home of the Staten Island Yankees, John A. Noble Maritime Collection An education program with art, history, drama, music, and boat trips to the ships' graveyards of New York are all within walking distance from this hotel. The Staten Island Ferry sails into Downtown Manhattan till late night...and is a highlight unto itself. Free! There's the Verrazano Bridge as well as a choice. ... more   less 

Additional Information about Holiday Inn Express - Staten Island West

Address: 300 Wild Ave, Staten Island, NY 10314-4710
Location: United States > New York > Staten Island
Price Range: $122 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express - Staten Island West 2.5*
Number of rooms: 95
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Also Known As:
Holiday Inn Express Staten Island Hotel Staten Island
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express - Staten Island West staff and other travelers.
6 questions
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Questions? Get answers from Holiday Inn Express - Staten Island West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“First Floor in case of emergency”
977he, 3 days ago | Read review
“Rooms on the ends of the building and near to the elevators are larger. Definitely worth asking for”
judithm_12, Apr 13, 2017 | Read review
“Pick a room with twin beds. The king bed rooms were small.”
AllanD5923, Mar 6, 2017 | Read review
“Do not stay on first floor”
travlr82, Sep 23, 2016 | Read review
“Come here save money and enjoy NY”
damon222, Jul 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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