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I stayed only one night during our visit to New York. The room was very clean and comfortable with all basic amenities in the room. The morning buffet breakfast was nice and convenient. The staff was polite and we did get to park our car...More
Response from HI Express S, Manager at Holiday Inn Express Staten Island WestResponded 2 weeks ago
Thank you for taking the time to leave us this wonderful review. We are delighted we were able to provide a great overall experience! We hope to see you again soon so we can provide another superior stay.
We recently came to the hotel and planned on staying for one week to babysit for our grandchildren. Then we heard about the hurricane Irma and we ended up staying two more weeks, totaling three weeks! The Service could not have been nicer! And Carissa,...More
1 Thank PPadolsky
Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island WestResponded October 7, 2017
Dear Phyllis and Chuck,
Thank you for taking the time to leave us this wonderful review. It is always a pleasure to accommodate you during your stay! Our staff works hard to keep our guest happy, especially Carissa, Nadine and Stephanie who will all be...More
I always stay at IHG properties, this one was disappointing. Let me assure you, the room was clean & fairly comfortable, albeit small & had no minifridge. What I found most disturbing, was the fact that just about every housekeeping & breakfast bar staff I...More
1 Thank Ruthi K
Response from HI Express S, Director of Sales at Holiday Inn Express Staten Island WestResponded 5 weeks ago
Dear Ruthi K,
Thank you for taking the time to leave us your feedback. We want to extend our sincere apology for the lack of customer service provided during your stay and for our breakfast bar not being stocked up properly. I can assure you...More
Decided to give holiday inn a try, stay was ok. The room was spacious and clean. Customer service was brilliant. Stayed in the room on a top floor but there wasn't much to the view due to the location.
Breakfast for us wasn't too good,...More
Thank Sayo F
Response from HI Express S, Front Office Manager at Holiday Inn Express Staten Island WestResponded September 30, 2017
Dear Sayo F,
Thank you for taking the time in providing us feedback. We are happy to hear that you were able to have a comfortable stay, and enjoyed the service provided by our friendly staff your recent visit with us in Staten Island. We...More
This was my second stay at this hotel, probably my last.
I was greeted but the bubbly receptionist who was great and,made me feel welcomed, remembering that I had stayed here before. That was the only thing good about this visit. 3 lamps in the...More
Thank Bill M
Response from HI Express S, Manager at Holiday Inn Express Staten Island WestResponded August 24, 2017
Dear Bill M,
Thank you for taking the time to leave us your feedback and make us aware of the issues experienced during your visit. We want to extend a sincere apology that we were not able to meet or exceed the expectations of our...More