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Holiday Inn Express - Staten Island West

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Holiday Inn Express - Staten Island West
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330 Reviews from our TripAdvisor Community

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Showing 313: English reviews
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Very friendly and extremely courteous front desk staff.. clean and comfortable rooms. The free shuttle to St. George Ferry Terminal was very helpful. From there one can take the ferry to Whitehall Terminal in Lower Manhattan. The trip is about 25 minutes long. The Ferry is free... I was given a early check-in and late check out. The morning break... More 

Helpful?
Thank Suresh B
Omaha, Nebraska
Level Contributor
107 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Hotel is average at best. Looks nice, but neighborhood is sketchy. Shuttle only picks up a couple times a day. That is exaggerated in hotel descriptions. Staten Island ferry is 15 minute drive away at least. If you want to feel like you are in a Wu Tang Clan video, then it's the place to be.

Helpful?
1 Thank Philip S
Selva di Val Gardena, Italy
1 review
5 of 5 stars Reviewed 2 weeks ago

Special thanks to Rena very warm and inviting personality. She help my family navigate the great Staten Island. We be back. Also shout out to Clo and Lee. Holiday Inn that a great staff. MJy gosh rooms were very clean and comfy. Thanks. Damon.

Helpful?
Thank damon222
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

The morning my friends graduation, we met Erika in the breakfast area and she made our day!! I am a morning person and free breakfast was my favorite part of our stay. Thanks Erika for being so professional and nice. We appreciated your service. -The 3 Asian musketeers ;)

Helpful?
Thank Winnie T
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear Winnie T, Thank you for your amazing comment in regards to your visit! We are so enthused to hear what a wonderful job Erika did during your breakfast experience! She is most definitely a star performer and will be commended for her outstanding job well done. We hope to see you next time you are in the area for... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our room was clean and comfortable and the staff was very accommodating. Take their shuttle to the Ferry (breathtaking view of the statue of Liberty) and you have a fun, beautiful ride over to New York-walking distance to everything from the pier. This is a great option to visit New York without the pricey tiny rooms that the city offers.... More 

Helpful?
1 Thank nancybZ6086DD
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear nancybz6086DD, Thank you for taking the time to leave us your feedback on your recent visit, we value your comments greatly. We are delighted that you found our hotel a great value and convenient for your travels to New York City. We are delighted you enjoyed the room we provided and our amenities such as our complimentary continental breakfast.... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Excellent service!!! Maria did a great job with my reservations , the housekeepers made sure my room was sqeeky clean and Erika at breakfast did a great job serving us and making sure everyone was satisfied... excellent team work guys I'll be back for sure

Helpful?
Thank Dennis L
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear Dennis L, Thank you for taking the time to leave us your feedback! We are ecstatic to hear of how wonderful your visit with us was. Our front desk and breakfast team, especially Maria and Erika who always go above and beyond to provide nothing but the best service, as well as our housekeeping team who take pride in... More 

Atlanta, Georgia
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

My stay to NYC was very exciting and pleasant and the holiday inn express in Staten island was very clean and cozy and the best part is they offer an awesome free breakfast and coffee everyday in a restaurant type setting diner below, oh and I cant forget to mention that the breakfast attendant Erika was AMAZING!!! Very cheerful and... More 

Helpful?
Thank LoveTraveling313
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear whyenvyme23, Thank you for your feedback on your recent visit to NYC. We're delighted to hear we were able to provide an overall great experience,especially for our complimentary continental breakfast. Erika will be commended for her excellent work and we look forward to your next visit! More 

Carthage, Missouri
Level Contributor
9 reviews
5 of 5 stars Reviewed June 19, 2016

I have stayed in this hotel during my trips to New York City. The staff is friendly and curtious. Erika does a fantastic job keeping the breakfast stocked and she is always friendly! Her bubbly personality and smile are a great way to start your day! The breakfast is great too! The rooms are clean and nice! I will stay... More 

Helpful?
Thank bridgesm0m
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear bridgesmom, Thank you for taking the time to write us such a wonderful review on your experience with us. We are ecstatic to hear what an amazing job our staff did to accommodate you during your visit, especially Erika! She does a wonderful keeping our guest happy and full in the breakfast! We look forward to seeing you again... More 

Acworth, Georgia
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed May 30, 2016

Congratulations to the Holiday Inn Express, 300 Wild Ave, Staten Island NY for hiring the most disgusting housekeeping personnel they could find!!! I returned to my room last night and discovered they’d taken, but hadn’t replaced the towels I used that. I had enough to get through the night, so I didn’t call the desk. This morning I used my... More 

Helpful?
Thank ISC624
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear ISC623, We want to extend a sincere apology for the issues experienced during your visit with us. I can assure this is not how we run our hotel and the comments relayed are far beyond what we provide to our guests. We strive to provide nothing but the best service and accommodations for all guests, and apologize again that... More 

Whitby, Canada
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 19, 2016

We chose this hotel since it offered a park and cruise option, along with a free shuttle to and from the New Jersey port. It was what you would expect from a Holiday Inn hotel. The room was modern and clean. The breakfast (located in the basement) was pretty good. They offered pastries, bacon/sausages/scrabbled eggs, pancakes, fruit and juices. At... More 

Helpful?
Thank ETravels1234
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear Etravels1234, Thank you so much for your comments in regards to your recent park and cruise visit! We are delighted to our package deal of parking and transportation to Cape Liberty was at your convenience. We're delighted to hear you were able to enjoy our complimentary continental breakfast and we were able to meet your expectations. We look forward... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Holiday Inn Express hotel is conveniently situated in one of New York's five boroughs, in the heart of Staten Island, very convenient to Newark Liberty Airport and northern New Jersey sites. Our ideal location allows you to easily reach hundreds of area businesses and attractions. The Arts & Science Museum is close by. Historic Richmond Town, a restored village and museum complex devoted to life on Staten Island; National Lighthouse Museum, Staten Island Zoo, Richmond County Bank Ballpark Home of the Staten Island Yankees, John A. Noble Maritime Collection An education program with art, history, drama, music, and boat trips to the ships' graveyards of New York are all within walking distance from this hotel. The Staten Island Ferry sails into Downtown Manhattan till late night...and is a highlight unto itself. Free! There's the Verrazano Bridge as well as a choice. ... more   less 

Additional Information about Holiday Inn Express - Staten Island West

Address: 300 Wild Avenue, Staten Island, NY 10314
Location: United States > New York > Staten Island
Price Range: $131 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express - Staten Island West 2.5*
Number of rooms: 95
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Also Known As:
Holiday Inn Express Staten Island Hotel Staten Island
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