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Holiday Inn Express - Staten Island West

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Holiday Inn Express - Staten Island West
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354 Reviews from our TripAdvisor Community

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Wayland, Massachusetts
Reviewed 2 weeks ago

First time stay and would go back. Clean (but small) room. Great location. Friendly and helpful staff. Great free breakfast...all you can ask for. Biggest problem is the lack of parking spaces. But even when that happened, they were quick to help find space. Mayra is wonderful...so is Maria.

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Helpful?
Thank AllanD5923
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear AllanD5923, Thank you so much for taking the time to leave us this wonderful review on your recent visit. We appreciate you letting us know of the issues you experience so we can forward them to management for action to be taken. Our staff works hard to make our guest happy and were glad we were able to provide...

Chicago, Illinois
Reviewed 3 weeks ago

Decent price. Friendly staff. Same tasteless breakfast. Coffee was ok. Rooms were clean but small and filled with very tired furnishings. Very out of the way location. Overall it was just very average for Holiday Inn Express.

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Helpful?
Thank Claude P
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear Claude P, Thank you for taking the time to leave us your feedback. We apologize that we were not able to exceed your expectation during your stay. In regards to our rooms we will soon be remodeling our property to a much more up to date look with all new furniture. Your comments help us to improve our services...

Castlegar, Canada
Reviewed 3 weeks ago via mobile

We stayed four nights while visiting New York City. The room was ready promptly and we were greeted by a very friendly and helpful front desk attendant, Carissa. The room was comfortable and suited our needs. They have a free breakfast that was the best breakfast we have had at any hotel. The workers at the breakfast were very helpful,...

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Helpful?
Thank cterava
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear cterava, Thank you for taking the time to leave us this lovely review. We are delighted to hear you had a great stay and our staff, especially Carissa were able to provide such a wonderful experience. We hope to see you again soon so we can serve you again! Warm Regards, Maria Sorrentino Guest Service Manager

Lakeville, Massachusetts
Reviewed 3 weeks ago via mobile

I stayed here for business for a few days. Three hotels are side by side so it can be a bit confusing to check in. It has the usual great breakfast to get you going in the morning, and a great restaurant in the Holiday Inn next door for supper. I didn't find anything other than local small shops for...

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Helpful?
Thank experimental208nd
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear experimental208nd, Thank you for taking the time to leave us your feedback! We are delighted that our location was convenient for your travels. We will soon be undergoing renovations in order to be compliant with Holiday Inn Express's new look! Thank you again for your comments and we hope to see you again soon. Best Regards, Maria Sorrentino Guest...

Castlegar, Canada
Reviewed 3 weeks ago

A little isolated, so you need to have a car. Worked well for us as we drove to the ferry and got into the city that way. Front desk staff, especially Carissa, Joe, and Maria, were very friendly and helpful! Included breakfast, served by Kathleen, was the best we've had at this budget level.

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Helpful?
Thank huuhka56
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear huuhka56, Thank you so much for taking the time to leave us this wonderful comment! We are delighted to hear our staff made such a lasting impression on your visit. We would love you have you back again for another great visit! We appreciate your feedback greatly. Warm Regards, Maria Sorrentino Guest Service Manager

New York City, New York
Reviewed February 12, 2017

I stayed in hotel with my husband and daughter. The staff is friendly. I like Kathleen, the lady at the breakfast, she is helpful. Nice hot breakfast. The rooms are clean and bed are comfortable. I would stay again.

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Helpful?
Thank kathybyun
Management response:

Dear kathybyun, Thank you for your feedback about your recent stay with us at Holiday Inn Express, Staten Island. I am glad that you enjoyed your accommodations and our staff service specially Kathleen in the breakfast area. We look forward to your next visit to our area. Yogi Kumar, GM

Brooklyn, New York
Reviewed January 5, 2017

I go this Holiday Inn Express once a month for pleasure and I just want to say thank you to all the staff for my stay always comfortable. The Breakfast is always plentifulll and wakening, I will be returning

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Thank Philip A
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear Philip A, Thank you for taking the time to leave us this wonderful comment. We are delighted to always provide an overall great experience during your visits and appreciate your business and feedback. We look forward to your next stay, see you soon!

Fredericton, Canada
Reviewed November 30, 2016

I stayed at the Holiday Inn Express while attending a wedding in the area. I arrived late for the ceremony and was in a rush, and the front desk staff were excellent: polite and efficient at check-in, and as I passed by later I noticed they quickly stopped their other conversations to acknowledge whenever a guest came past the desk....

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Helpful?
1Thank Bob S
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear Bob S, Thank you so much for the wonderful review in regards to your recent experience here at the Holiday Inn Express Staten Island. We are delighted to receive your feedback and hear what an outstanding job our staff did at accommodating you. Our abundance of amenities help us to create an overall great experience for our guest. We...

Fort Worth, Texas
Reviewed October 16, 2016 via mobile

A little confusing at first as there was a Holiday Inn and a Holiday Inn Express in the same parking lot. Even the food delivery made the mistake of going to the other building as well. Not a whole lot of dining options. Rooms were smaller but acceptable for the price I paid with Hotwire.

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Helpful?
1Thank crash467
Management response:

Dear crash467 Thank you for your feedback about your recent stay with us. I am sorry about the confusion with all three hotels in same complex. Unfortunately, in NY because of space, hotels are so close to each other. We hope you will give us another opportunity to serve you better. Thank you

Reviewed September 30, 2016 via mobile

Yes, the room is small but not so small you have to climb onto the bed to shut the door. There are a couple of negatives (the plugs on the lamps don't work, I had to throw my stuff in front of the bathroom door to keep it from closing) but that was it. The staff is wonderful, the room...

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Helpful?
1Thank Laura B
Management response:

Dear Laura B Thank your or your feedback about your recent stay with us. We will address the electrical outlet issue on the lamp. I am glad that you enjoyed our staff and services. We look forward to your next visit to our area. Yogi Kumar, GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
The Holiday Inn Express hotel is conveniently situated in one of New York's five boroughs, in the heart of Staten Island, very convenient to Newark Liberty Airport and northern New Jersey sites. Our ideal location allows you to easily reach hundreds of area businesses and attractions. The Arts & Science Museum is close by. Historic Richmond Town, a restored village and museum complex devoted to life on Staten Island; National Lighthouse Museum, Staten Island Zoo, Richmond County Bank Ballpark Home of the Staten Island Yankees, John A. Noble Maritime Collection An education program with art, history, drama, music, and boat trips to the ships' graveyards of New York are all within walking distance from this hotel. The Staten Island Ferry sails into Downtown Manhattan till late night...and is a highlight unto itself. Free! There's the Verrazano Bridge as well as a choice. ... more   less 

Additional Information about Holiday Inn Express - Staten Island West

Address: 300 Wild Ave, Staten Island, NY 10314-4710
Location: United States > New York > Staten Island
Price Range: $108 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express - Staten Island West 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Holiday Inn Express Staten Island Hotel Staten Island
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express - Staten Island West staff and other travelers.
6 questions
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Questions? Get answers from Holiday Inn Express - Staten Island West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Pick a room with twin beds. The king bed rooms were small.”
 of 5 bubbles AllanD5923, 2 weeks ago | Read review
“Do not stay on first floor”
 of 5 bubbles travlr82, Sep 23, 2016 | Read review
“Come here save money and enjoy NY”
 of 5 bubbles damon222, Jul 11, 2016 | Read review
“Very friendly and clean”
 of 5 bubbles LoveTraveling313, Jun 28, 2016 | Read review
“request microwave. Laundry in hotel next door. Ask for full bathroom countertop”
 of 5 bubbles bridgesm0m, Jun 19, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question