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Comfort Inn Staten Island

Traveler (29)
360
Panoramas (12)
Dining (16)
About
Location
Cleanliness
Service
Value
The Staten Island Comfort Inn is conveniently situated in the heart of Staten Island, one of NYC's boroughs. Our ideal location is close to Newark Liberty Int'l. Airport and northern New Jersey's main business corridor. Comfort In provides complimentary Shuttle service to Staten Island Ferry and local area. The shuttle is operation with limited hours. Free parking, proximity as well to the Staten Island Ferry across to Downtown Manhattan makes this a perfect business travel selection. The Art & Science Museum is rich in its varied collection of the arts and and historical objects. Historic Richmond Town, a restored village and museum complex devoted to life on Staten Island; National Lighthouse Museum, Staten Island Zoo, Richmond County Bank Ballpark Home of the Staten Island Yankees, John A. Noble Maritime Collection. All are within easy reach.Accommodations offer: Free wi-fi Internet, Free 24-hour coffee and tea, on-site parking and Fitness center. Your Morning Breakfast features full hot/cold delicious options, making breakfast at the Comfort Inn the perfect way to start your day. Free local calls, access to the business center equipped with computers,copy and fax services.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Breakfast Available
Business Center with Internet Access
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Shuttle Bus Service
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Good to know
HOTEL STYLE
Residential Neighborhood
Safe
HOTEL CLASS
378Reviews
147Photos
18Q+A
75Room tips
Traveler rating
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Popular mentions
Larry, Crystal and Paaknesi were amazing when I came back home to visit my family. I would recommend this hotel to anyone. I will definitely be staying again next trip when I go back next month to visit again.
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Response from HI Express S, Director of Sales at Comfort Inn Staten Island
Responded 6 days ago
Dear Randy P, Thank you for taking the time sharing your feedback online with us and others from your recent stay in Staten Island. We are so delighted that our security Larry, and friendly guest service agents Crystal & Pakwasi were amazing during your stay. We are so glad that you enjoyed our services and were able to be accommodated near your relatives. We look forward to seeing you your next visit to the island and hope to make your future stay even better than the last! Warm Regards, Carissa Simeone Area Sales Manager
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This hotel is exactly 2 star as they’re position itself. Very .. very small rooms, squeezed between each other , moreover hotel sharing place with 2 another hotels at same location . Literally, same entrance and then hotel 1 , hotel 2 and then comfort. Which is make you feel
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Response from HI Express S, Director of Sales at Comfort Inn Staten Island
Responded 4 weeks ago
Dear LavaletteM, We appreciate you taking the efforts sharing your feedback with us and others from your recent stay. We want to extend a sincere apology that your stay did not meet and exceed your expectations. In regards to your comments, we tend to be a smaller property due to being in the NYC area oppose to other Comfort Inn properties. Staten Island is a quaint, suburban borough out of the 5 and particularly in our location we are a very quiet area which can either have a positive or negative affect on guests. Please know our security is monitoring the property 24/7 daily. We are so sorry to hear about the noise level and will be addressing this issue directly with the agent on duty. We are glad you were able to at least have a good night's sleep in a comfy bed. We hope you will give us another opportunity to prove that your stay was an exception. Warm Regards, Carissa Simeone
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Booked this hotel late evening and by mistake chose wrong dates. Realized it when arrived at around 11:30 pm, Some guy on reception was trying to help us and said they have two rooms available for us, but than this monster/nazi/receptionist came and in extremely rude manner and
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Response from HI Express S, Director of Sales at Comfort Inn Staten Island
Responded Dec 11, 2018
Dear Lanatravel2018, We appreciate you taking the time sharing your feedback with us and others. We want to extend a sincere apology that your stay did not meet and exceed your expectations. We will be addressing the issue regarding the guest service agent that was on duty during the time of arrival directly. We value this feedback in order to prevent future guests from experiencing the same issues. Warm Regards, Carissa Simeone Area Sales Manager
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We checked into the comfort inn on 11/02/18 after a rough road trip. Leroy went above and beyond to help with with multiple issues I was having personally and with my stay. He is exactly what customer service is all about!! Thank you!! Mike Petit
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Response from HI Express S, Director of Sales at Comfort Inn Staten Island
Responded Nov 14, 2018
Dear Mr. Petit, We appreciate you taking the time sharing your feedback with us and others from your recent stay in Staten Island. We are so delighted to hear our friendly front desk agent, LeRoy met and exceeded your expectations. We are all about our guests and providing them with superior service so we are glad that LeRoy was able to deliver hospitality after a rough road trip! We hope to see you again your next visit to Staten Island. Thank you again for your positive feedback, it does not go unnoticed! Warm Regards, Carissa Simeone Sales Manager
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Stayed two nights and we won't stay here again, it was just not a pleasant experience. To be fair, the room, though small (Manhattan small), was clean on arrival. But there was no parking available. The lot is way too small, considering it supports THREE hotels. Parked in the
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Response from HI Express S, Director of Sales at Comfort Inn Staten Island
Responded Oct 30, 2018
Dear Tywwia, Thank you for taking the time leaving your detailed, and valuable feedback from your recent stay with us in Staten Island. We want to first apologize for not meeting and exceeding your expectations. We tend to be a smaller location given that we are in the NYC area. In regards to some of your issues, our parking is complimentary on a first come, first serve basis. When our lot will get crowded at the end of a busy night, our neighboring lot assists in overnight parking as well, which is secured by our overnight security. Groups with tour buses and tractor trailers tend to parking in the neighboring lot overnight to avoid using up multiple parking spaces. We want to apologize that housekeeping did not service your room, we will be addressing this issue directly with our department supervisor to prevent future guests from experiencing the same issues. We have also have addressed security knocking on your door late at night to the department supervisor as well, as we understand the extremity of this inconvenience. Your feedback is very valuable to us as we take your comments into strong consideration to train our employees better and to make improvements with our operations. We hope you will try to give us another opportunity to prove that your stay was only an exception.
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Professional photo exclusively commissioned by TripAdvisorComfort Inn Staten Island
The Standard Twin Double at the Comfort Inn Staten Island
Professional photo exclusively commissioned by TripAdvisorComfort Inn Staten Island
The Standard King Room at the Comfort Inn Staten Island
Professional photo exclusively commissioned by TripAdvisorComfort Inn Staten Island
The Standard Twin Double at the Comfort Inn Staten Island
Professional photo exclusively commissioned by TripAdvisorComfort Inn Staten Island
The Standard Twin Double at the Comfort Inn Staten Island
Professional photo exclusively commissioned by TripAdvisorComfort Inn Staten Island
The Standard Twin Double at the Comfort Inn Staten Island
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Are pets allowed?
Since you are in New York itself why don't you give them a call ?
0 votes
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Where is the closest subway station?
We drove to the Staten Island Ferry, which is free. Once off the ferry, the subway is right there. Very easy.
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What are the hours of operation for the ferry shuttle?
The first shuttle leaves around 8.00am and the last one each night is around 9.00pm from the ferry terminal. You should check with the front desk as this may have changed. The shuttle is then about every 2 hours during the day if required. You also need to book usually the previous day to ensure you will have a seat as there is no standing and the shuttle does fill up.
0 votes
I'm not sure if they have child seats on the shuttle. I probably wouldn't stay at this hotel again, the hotel itself is fine, but it is a good 20 mins drive to the ferry. There are hotels within walking distance of the ferry and they would be a much better option. The ferry trip across is lovely and well doing even if you don't stay on Staten Island. We found Staten Island fairly safe and never had any issue and we did travel with 2 children.
2 votes
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"choose room away from elevator noise , if any"
"choose a room on a floor... in another hotel"
"Non-corner room"
"My room faced the back, so it might have been quieter. I could hear the peepers, so that was nice."
"Avoid at all costs"
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PRICE RANGE
$109 - $177 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn staten island hotel staten island
LOCATION
United StatesNew YorkStaten Island
NUMBER OF ROOMS
93
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