My wife and i stayed here over in june 2020. The staff from the start was so nice. when we arrived we were greeted with a friendly warm welcoming from kim. It was a smooth and easy process getting our room accommodations, even providing a number to text if any issue arose. later that night we had an issue with the room we were staying in. Kim responded quickly to our message and help us with the issue and provided us with a compensation. The hotel itself is well kept and has a nice Retro modern feel to it. More of the happier vibes. Highly recommend for a couple get away.
Capri Southampton Arrived at 6:30 pm on a Friday night, driving 30 miles out from MacArthur Airport. All the lights off, the parking lot empty, the Front Door locked!!! No one around, what to do? There was a permanent paper sign in the window, "call Joe (#) if you have concerns" I called, no pick up, left a VM that I'm waiting outside the front door, no reply. NOT FOR 2 HOURS By then I had driven back to the airport area and got a room at the Hilton. Ruined my Friday night. "Joe" was a maintenance guy, said he was in the back and that's why all the lights were off, and the door locked. He said call the Front Desk in the morning. Called in the morning, spoke to Shakira, the front desk manager, who was in no way apologetic, said "we were open" and wouldn't discuss it. When I asked her if by open she meant all the lights off, the front door locked, and no reply to the written note(?) She would not reply. Charged me for both nights!!! Took her to small claims court as a matter of principle, she didn't show up! The pic is of the note in the window. STAY AWAY WHATEVER YOU DO. There are some fantastic hotels in SH, Southampton Inn is an example…
Sheets had stains on them when we arrived, restaurant was closed, no staff at the front desk. The front desk staff invited their entire family to the pool and started shooting water guns. Disgusting -- will never stay again and will warn everyone.
Best weekend I've had in the last 5 years at the Capri! Staff is incredible especially the GM, Elle. They will go far and beyond to accommodate their guests! 2019 summer in the Capri SouthHampton has been the most memorable in many years! I am so happy I disregarded any negative reviews. HIGHLY RECOMMEND! It’s walking distance (approx 15-20 mins) to the Village, where you can shop and dine and come “home” to a place where everyone knows your name! Also, Coopers beach is a short Uber ride away, aprox 3.3 miles from the Hotel where you can actually enjoy a REAL beach with REAL waves and some sun kissed skin.
They tell you that your room is $200 and then they charge you $800 for 2 nights!!! The worst front desk service and when I called they were beyond useless!!!! Don't ever stay there. The staff is always on their cellphones, doesn't even bother to look up when you speak to them! Awful place! I'm disputing the charges. I hope I get my money back