If you're looking for a place to sleep between 4am and 9am, you've found the perfect hotel. If you're looking for hot water, headboards that are firmly attached to the wall, outlets that don't come out when you plug something in, or on-time check-in, I'd suggest you look elsewhere. While there were some well intended staff, our experience was best summed up by a member of our party saying "Capri is trying to do too many things, and does none of them well". This is the worst hotel I've ever stayed in. I'd recommend you look elsewhere for your stay in the Hamptons.
Horrible, overpriced, dirty, understaffed, tiny room with old beds and old tv, horrible food, the whole hotel is falling a apart, for the price they charge they could do so much better… never ever coming back here… beware it’s a rip off The breakfast apart from the croissant it’s a risk no one wants to take
Just to cut to the chase, ignore the strange and inaccurate bad reviews from people who probably don’t like spending more than a $100 on a hotel. This is the Hamptons. This property is great in all departments, location is perfect, can walk to train station or venues like Southampton Social Club. Rooms are beautiful, in perfect shape, pool is great, restaurant is also beautiful space indoor and out, and terrific food. Awesome bicycles that are complimentary. Most important, the young staff goes out of their way to accommodate every way possible, particular shout outs to Alex, Savanah, Tacia, Annie and Ayesha, Bud and several Joes :) Will definitely be returning.
My husband and I chose to stay at this hotel for the pool. It ended up raining the entire weekend we were there so we did not get to swim. It was freezing outside and in the rooms. The heat was either not working or not turned on. They offered to give us a space heater that never came. There was an outdoor party at their restaurant that was so loud from 11pm-3am that we could not sleep at all. We asked to speak with a manager and was told that she was busy. She was supposed to call us back and never did. I personally would like my money back either a full or partial refund. I have tried to chase after them with no response. It was $1000 with taxes for an overnight stay memorial day weekend. This place is basically a motel and we would've been better off staying at a super 8.
My wife and i stayed here over in june 2020. The staff from the start was so nice. when we arrived we were greeted with a friendly warm welcoming from kim. It was a smooth and easy process getting our room accommodations, even providing a number to text if any issue arose. later that night we had an issue with the room we were staying in. Kim responded quickly to our message and help us with the issue and provided us with a compensation. The hotel itself is well kept and has a nice Retro modern feel to it. More of the happier vibes. Highly recommend for a couple get away.