Like other reviews, we have not been able to reach this hotel. We have called and emailed. We also tried via contact screen and it doesn’t work. We never received an email confirmation and there is no option on line to manage our reservation. We need to cancel as our plans have changed but are finding it impossible to reach them. It sounds like this is their MO which at best is bad business and at worst a ploy.
I have never been more horrified and don't know where to start except to warn travelers DO NOT STAY here! *Nobody answers the hotel's main phone number- all day it just rings - no voicemail, nothing. * show up to the hotel at 7pm and it's dark, locked, completely shut-down-looking, no humans in sight at the front desk or anywhere. *permanent sign on door (and again on front desk)gives a # to call if checking in after 11pm, which I was not, but I called it and the guy who answered just says: hello." *guy on phone does not apologize or seems the least bit interested in my attempts to reach by phone or my alarm with not being able to get into the hotel and proceeds to walk me thru the steps to use a nearby keypad, then open a drawer at the front desk and find my key. * in the hall leading to my room is a trash can full of kitchen trash. Get to my room and it STINKS so badly, I gag. The room is a tiny, dingy, dump. There's no kitchenette. I open a window, drop my bag and leave right away for my meeting. Hoping when I return, the smell will be gone. No such luck. I return and look around: the bathroom sink is not clean, crumbs on the desk and then I open the closet and find the source of the stench; a pair of FILTHY mens socks. * After my 1st complaint to Darshan (who answered the phone), he no longer responded to my messages. * I had no access to wifi. Darshan wouldn't respond to my texts asking for the access info. It's now 11pm on Saturday night, I am traveling alone and stuck in this filthy room, with no wifi in the middle of a pandemic. *Thank heavens there was a Hampton Inn 2 doors down. I left the Parker Inn in and paid nearly $200 for a room there, but it was better than risking COVID and god knows what else. Seriously, the health department should shut them down.…
I understand we are in unique times but my fiance and I have a wedding coming up in August and had some questions regarding our reservation. 20+ phone calls, and 6 emails over the past month and a half have gone unanswered. Hotel Phone doesn't have an answering machine so can't leave a message. Really just looking for another way to reach someone to make sure we aren't charged for rooms and can request our new date. Once that is done I am fine with editing/removing this review. Let me know the best way to reach someone.
Economically priced spacious room very clean front staff friendly centrally located near restaurants and shows! Bathrooms are well lit great water pressure in the shower and beds are very comfortable!
This small renovated inn is just what I was looking for in Schenectady. It is conveniently located on the main street and the room was spacious and well-appointed. I would definitely recommend it. My only comment (and the reason for 4 stars instead of 5) is that we happened to be staying during a show at Proctor's. We left for the morning and when we returned mid-day, there was absolutely no parking left for hotel patrons. Even those spots designated for guests were take by theater goers.