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Gauthier's Saranac Lake Inn and Hotel

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488 Lake Flower Ave, Saranac Lake, NY 12983-2455
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Traveler (129)
Room & Suite (47)
Pool & Beach (14)
What is Travelers’ Choice?
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About

#4 of 8 hotels in Saranac Lake
Location
4.5
Cleanliness
4.2
Service
4.2
Value
4.0
Travelers' Choice
GreenLeaders Platinum level
Beautiful Adirondack Waterfront Saranac Lake's only GREEN lodging property- Offering waterfront accommodations on Lake Flower In Saranac Lake with access to over 30 miles of Adirondack waterways, including Upper, Middle, and Lower Saranac Lakes. Walk to shopping, dining, galleries, and enjoy our events; including the entertainment in neighboring Lake Placid NY. Only 20 minutes to Whiteface Mountain, where you'll find year round activities! Stay GREEN in the Adirondacks - Rated a Platinum Property by Audubon International's Eco Lodging Program - the highest designation possible, 1 of only 8 in North America. Saranac Lake Inn is committed to a new vision, fresh eco-conscious perspective, attention to detail and style, and a welcoming environment for our guest's from our family owned and operated lodge. Our rooms have been remodeled, redressed, and recycled with the environment in mind! The Adirondacks Recreation Resort Our focus is all about our guest's experience and making Adirondack recreation accessible. We provide a large variety of amenities and perks to help complete your trip; to make it easy for you to try a new activity while on vacation. Kayaks, bicycles, canoes, tennis, snowshoes and ice skating complementary with your stay- Just to name a few!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bicycle rental
Boating
Children Activities (Kid / Family Friendly)
Baggage storage
Non-smoking hotel
Wifi
Outdoor pool
Fence around pool
Canoeing
Tennis court offsite
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun umbrellas
First aid kit
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Room features
Air conditioning
Bottled water
Private bathrooms
Coffee / tea maker
Microwave
Flatscreen TV
iPod docking station
Complimentary toiletries
Refrigerator
Hair dryer
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Room types
Mountain view
Pool view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Family
326Reviews4Q+A90Room tips
Traveler rating
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Daniel H wrote a review Jul 2022
4 contributions4 helpful votes
I’m writing this review in response to the owner's response to the review posted on 7/4. I was the other person at that party. Firstly, the Expedia posting DID say balcony or patio. What they put us in was a converted garage. Stains on the chairs, dirty bathroom, no rugs or carpet, bland and run down. Secondly, we spoke to the staff in so much respect. They immediately changed their persona when we expressed that we weren’t satisfied. The front desk women immediately got snippy and irritable. Thirdly, we did go to dinner. During that time, we could speak to the person who booked us the room about the situation. We were not drunk. We didn’t even drink. That’s when we came back to speak further. Again we said respectfully until the FD women got snippy again and made us feel stupid. We finally were able to talk to the owner, and he was very nasty. He didn’t listen, made us feel stupid, and was disrespectful. We left the hotel. My partner and I are very easy to please. We would have been happy with just a little bit of empathy and a genuine apology, and a small discount for the disappointment.EXPEDIA did refund our money. They have had enough complaints against this guy to know we aren’t the crazy ones. It’s very rude to call my partner a Karen. He isn’t. If you take anything away from what I say, I’d like you to accept this. I’ve worked in 5-star luxury hotels for years. When helping guests when problems arise, I use this model. HEART MODEL H-Hear E-Empathize A-Apologize R-Respond T-Thank
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from daniel brownell, Owner at Gauthier's Saranac Lake Inn and Hotel
Responded 1 week ago
This is the second review you have left for the same stay the the hotel. The room you booked is the room you got at check in. You saw a better room that was more expensive and wanted it for no extra charge. We told you that we would discount the other room 50%. and you thought it should be free. If you really work in the hotel business then you should know that you need to pay for an upgrade. When I spoke to you on the phone you both threatened me with bad posting on the internet if I would not upgrade you for free. When that happened I there was no helping you.. Yes this is the textbook definition of Karen.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bill E wrote a review Jul 2022
2 contributions
Daniel, the owner, is a toxic person. Like many of the other reviews, we were totally scammed. We paid for a "deluxe Lakeview room" and got a converted garage with a side lake view. When we kindly asked for the room that we paid for, we were told that we needed to pay an additional $130. When we asked for our money back, we were told that "he's the owner, and he gets to speak as disrespectfully as he wants." The owner is nasty and seemingly homophobic.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from daniel brownell, Owner at Gauthier's Saranac Lake Inn and Hotel
Responded Jul 8, 2022
Hi you booked the room that you got.. You booked a lake level room and expected a balcony. that not even possible how can you have a balcony if you are lake level??? You arrived at the hotel and saw a diffrent room that you like better and were upset that i would not give it to you for free. The room you want instead. was 260 dollars more i offer you a 50% off the upgrade price. The room was a full view of the lake you complained there was too much sun in the room. You went to dinner and came back drunk and stared to yell at the front desk staff.I will not tolerate abuse to my staff You wanted to talk to the owner and i did . When I told you you were not getting something for nothing You starting to threaten me with bad posting like this. You called me homophobic. BUT I NEVER EVER SAW YOU I DON'T KNOW YOU I ONLY SPOKE TO YOU OVER THE PHONE SO THAT DOSE NOT MAKE ANY SENSE YOU WERE JUST A KAREN. SO TAKE WHAT YOU WILL WITH THIS REVIEW.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Teresa B wrote a review Oct 2021
Ho Chi Minh City, Vietnam10 contributions1 helpful vote
What a charming, lovely retreat. The hotel is right on the water and they offer kayaks and canoes. The accommodations are very comfortable, linens quite nice, staff are lovely. But, the porch overlooking the lake is absolutely wonderful. The hotel itself is older and really more of a motel. But, you couldn't ask for better ambiance or more charm.
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Date of stay: October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Paul W wrote a review Oct 2021
1 contribution
Went up for a fishing trip. Clean rooms and nice scenic spot in town right on the lake. Staff was very accommodating as we had a small problem with our boat battery and they helped us out. Very kind and professional staff. Will definitely stay again
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Date of stay: October 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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RaChaCha wrote a review Oct 2021
Rochester, NY133 contributions14 helpful votes
+1
I very much enjoyed my stay at Gauthier's. It has that retro feel, from a bygone era where independent owner-operators were the norm. Well maintained property. Impressive amenities... bicycles, boats, fishing poles and more. Friendly knowledgeable staff. The location has all the conveniences of being in town, e.g. walk to brewery and restaurants, yet right on the water. While I found the room impressively clean and very comfortable, it may be important to set expectations: This is an older property (1960s perhaps?) with some of the associated quirks, such as: no exhaust fan in the bathroom and no power outlet by the bed. Details likely vary room-to-room.
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Date of stay: October 2021
Value
Service
Sleep Quality
Room Tip: Personally, I would only stay lake-side.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mary M wrote a review Sep 2021
Washington DC, District of Columbia4 contributions
Old school motel, so don’t expect an up to date business hotel set-up. However, clean, comfortable, nice touches (good coffee, real cups, and glasses including wine glasses, nice bed linens and towels). The balcony overlooking the water was just perfect on a beautiful early autumn evening. Great location in town. All the old school family resort hotel stuff - bikes, boats, games, pool and just the right amount of regional kitsch. Effi pop cient, helpful staff. Really liked that they’ve installed tile floors as nothing is grosser in the average older hotel than overworked carpeting.
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Date of stay: September 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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The Murphys wrote a review Sep 2021
8 contributions2 helpful votes
Perfect location close to town and on the lake with so many amenities! Dan and the team made reserving the perfect room and navigating the local area so easy. We appreciated the variety of hot cocoa, tea, and coffees to start and end each day. Being right on the lake was magical watching the sunrise/sunset and having open use of the canoes/kayaks/sups and bikes! The guests were also as nice as the owners/operators. All were one big happy family over the holiday weekend. We will return!
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Date of stay: September 2021
Cleanliness
Service
Sleep Quality
Room Tip: Lake view rooms are so lovely.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Larry wrote a review Jul 2021
Long Island, New York1 contribution2 helpful votes
We booked for a week but unfortunately I got seriously ill in which I was hospitalized. We tried to cancel but the Owner Operator was rude and pretentious. I was willing to pay a fee but they charged me fully. He stated “ he is trying to survive “ and I understand that. But I am a Frontline Healthcare person who dealt with Covid19 more than anyone else. This would have been my first trip away and now I’m at a loss of $1200. I will not support this hotel ever in the future
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from daniel brownell, Owner at Gauthier's Saranac Lake Inn and Hotel
Responded Jul 24, 2021
Thank you for the review. You called to cancel a NON REFUNDABLE reservation 24 hours before check in. This was booked on Expedia website. There was nothing we could do for you. You yelled, used profanity towards me and threatened me several times. Covid 19 has nothing to do with your cancelation and we support all Essential Workers. Hope you can recover from your sickness and enjoy some time off in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michelle R wrote a review Jul 2021
2 contributions
We have been on a 19 day road trip from Houston and this place, by far, was the BEST!! The owner was always working hard and was visible to ensure an incredible visit . They have canoes and kayaks that were at no charge. They even had free beer 😊 The bed was the most comfortable nights rest we have experienced through our adventure thank u Gauthier’s we will be back just to stay there again. If we could add an extra star we would.
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Date of stay: July 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Chris M wrote a review Jun 2021
Pocono Mountains Region, Pennsylvania396 contributions149 helpful votes
On the plus side, the view from our room on the lakeside was spectacular and could not be beat. It was quiet and the hotel offers bikes, paddle boats, canoes and it has a season pool. Weirdly, our room did not have a dresser and finding an outlet to plug in chargers was a bit of a challenge. The room was small and could stand a sprucing up. It's an older property and if you don't mind that, it's fine. Oh, it is also right across the street from a breakfast and lunch place.
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Date of stay: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$201 - $280 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gauthier`s saranac lake hotel saranac lake, gauthiers saranac lake hotel, gauthiers saranac lake motel
LOCATION
United StatesNew YorkSaranac Lake
NUMBER OF ROOMS
31
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Frequently Asked Questions about Gauthier's Saranac Lake Inn and Hotel
Which popular attractions are close to Gauthier's Saranac Lake Inn and Hotel?
Nearby attractions include Blue Line Brewery (0.2 miles), Pendragon Theatre (0.7 miles), and Bartok Cabin (0.5 miles).
What are some of the property amenities at Gauthier's Saranac Lake Inn and Hotel?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Gauthier's Saranac Lake Inn and Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at Gauthier's Saranac Lake Inn and Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Gauthier's Saranac Lake Inn and Hotel?
Conveniently located restaurants include Lakeview Deli, Blue Line Brewery Pizza & Pub, and Mountain Mist Custard.
Are there opportunities to exercise at Gauthier's Saranac Lake Inn and Hotel?
Yes, guests have access to a pool during their stay.
Is Gauthier's Saranac Lake Inn and Hotel located near the city center?
Yes, it is 0.9 miles away from the center of Saranac Lake.
Are there any historical sites close to Gauthier's Saranac Lake Inn and Hotel?
Many travelers enjoy visiting Saranac Laboratory Museum (1.0 miles) and Bartok Cabin (0.5 miles).
Does Gauthier's Saranac Lake Inn and Hotel have any great views?
Yes, guests often enjoy the lake view available here.
Is Gauthier's Saranac Lake Inn and Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.