We had a great stay at the Point. We came with high expectations and thus were a bit disappointed, but all in all had a lovely stay and will return, with our new expectations we will enjoy it even more. Obviously the location is beautiful, the staff is incredibly friendly and the all-inclusive concept and the way it is lived is amazing. The only issue we had was that we kind of expected this to be a highest-end Safari Lodge set in the Adirondacks, kind of a ‚Singita-of-the-North‘ and it was just a long way off of that. To illustrate, three examples: 1) There are lots and lots of hidden places you can hang out, read a book and relax. If you would do that at Singita Castleton, a short while after someone would come by and ask if you wanted something to drink, a snack or an extra pillow. You order (or not) and then you are left in peace. Magically after somehow just at the right time - when you think ‚actually I‘d go for another coffee‘ - they would appear again and ask. At the Point we would sit at a hammock or on the chairs at the Point of the Point and no one would come. When we wanted something to drink we would walk to the boathouse, ask for two coffees and after that they wouldn’t arrive at all or it took 40 minutes for them to arrive. -> This is quite minor, but it’s just not at the very top of the hospitality game. It is more of a ‚make yourself at home‘ vibe rather than ‚we look after you‘ 2) Same thing with the daily schedule. When you arrive they don’t plan your stay. I expected something along the lines of ‚you are staying for 4 nights, the weather is great for three, but the last day it rains so we‘d suggest you do x,y,z‘ you can do everything but also need to plan yourself. For repeater guest this is obviously less of an issue, but it helps to ease-in first timers (and while we were there most of the guests were first-timers) 3) Our AC was broken and couldn’t be switched off, we immediately asked for help, nothing happened, told it again, they said they would call the technician, nothing happened. We said it every single day and by the time we left, it was still on. One more thing they could improve regards attire. They make a big deal about the dress code and require a jacket and tie. I love that, but in reality it’s not enforced. While all people were wearing jackets for dinner, only about half the men were wearing ties. Either don’t make a dress code or enforce it (gently of course, i.e. have some ties ready). All in all these are minor issues and I think with some service flow adjustments they could fix them. I would invest into the welcome process (and goodbye for that matter) and assign a single point of contact for each room that touches 2-3 times throughout the day, help plan the day if desired and just generally has an eye out for the specific guests. As mentioned we loved it, will return, but will manage our stay more proactively next time.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.