This is a beautiful property. All details are attended to. The food and service are above and beyond. There are many things to keep you busy or just relax and take it all in. We have visited seven times and each met our expectations.
Stayed at "The Point" for two nights in Oct. 2021. The staff and accommodations are not to be beat at this "Great Camp" in the heart of the Adirondacks. Special thanks to Ryan for his knowledgeable and attentive service. Great hiking and boating on site with staff treating you as if you were Rockefeller.
As my family has had a camp in the Adirondacks since 1970, I was always looking forward to a stay at The Point. Finally the opportunity came to spend the night. Overall we had a nice stay. Beautiful room, Evensong. Lovely cocktail cruise. Extremely welcoming to our dog Salvo. However, Thursday night's dinner was almost inedible. I couldn't believe a Relais & Chateau hotel of this stature would serve such a disappointing, lackluster, dry meal. The only part I enjoyed was dessert. Unacceptable. Staff had a hard time closing the fire screen. Main dining room lacked atmosphere. We asked for the fireplace to be lit and more candles on the table b/c it was dark. The two lunches were excellent, although the first lunch, bread was stale, really shocking, perhaps too heavy for the middle of the day. Breakfast was ok. French toast served without maple syrup. Additional calls to the front desk to bring it, and then breakfast was cold and btw only one piece of french toast.... For the price of the room this is unacceptable! During the cocktail cruise the captain asked for our room names so that turn down service could happen while we were on the lake. However, when we returned the room was not cleaned. Bed unmade and fireplace not reset. After dinner they did come but she forgot to clean the shower and left empty shampoo bottles in the shower. Unacceptable. The other major disappointment was no one was there from the staff to say goodbye, thank you for coming, safe trip, etc... and no follow up email. I also left an expensive facial product in my room for which I emailed the hotel and got literally no response from Adam Y. Met some mutual friends who have been going for 22 years there. I am sure they got the royal treatment, as they should, they were met by top management where other newbies like me only met the young, new trainees. Hum if you don't have a Rolls Royce, don't expect to be invited back. How some one would leave Danny Meyer to go up there? Attention to details please. Thanks for filling the gas tank.…
There are very few places …. Anywhere…..where I would pray for rain, just so I could stay in my room and enjoy the furnishings and ambiance. The Point is at the top of the list. I’m almost afraid to send in a review for fear others will discover this exclusive Adirondacks retreat. Everything is included and as Ryan, one of the talented team members, said to us “the goal is for you to want and need nothing other than the grounds here. No need to leave the property “. Departing after a glorious stay, we were worried about filling the car with gas. No need. After I turned the key in the ignition, the tank registered full. Wow. Someone had anticipated even that need and taken care of it. Exceptional experience.
I wanted to take a moment to write this review because our stay at The Point was incredible. We brought our puppy Pork with us and he also had the best time. The staff went above and beyond to get Pork treats, toys, water, a life jacket, etc. The food for our entire stay was incredible and we really enjoyed all of the lake activities. We will be back!