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Hilton Westchester

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699 Westchester Avenue, Rye Brook, NY 10573
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Hilton Westchester
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357 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Westchester
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Showing 353: English reviews
Pataskala, Ohio
2 reviews
3 of 5 stars Reviewed June 6, 2015

After 3 phone calls and over 50 minutes, the hotel van finally appeared at the White Plains airport to pick us up. This has gotten worse over the last 6 months. There seems to be a lack of communication between the front desk and the van drivers. - Food in the restaurant is average, but the service (the last 3... More 

Helpful?
Thank Giuseppi52
Kai F, General Manager at Hilton Westchester, responded to this review

Thanks for your feedback. As we have enjoyed such a tremendous response to our new look and feel as well as our expanded transportation service we have found to the need to adjust our staffing levels to better meet the demand. We are also looking at providing a mobile app link to help track the location of the shuttles to... More 

Stamford, Connecticut
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 5, 2015

Very nice hotel right off the Merritt/Hutch. Ample parking, good eats, VERY comfy bed. My only complaint is that the TV is too big for the room. Don't get me wrong, I like a big TV...I just don't want to feel like the TV is going suffocate me lol.

Helpful?
Thank sixnohit
Kai F, General Manager at Hilton Westchester, responded to this review

Thanks for your great review. We do have a great location and glad you were able to enjoy your visit. Most folks want a movie screen as an extreme so glad to hear the other perspective as well. More 

1 review
2 of 5 stars Reviewed June 3, 2015

I have been a Hilton Honors customer for many years and for the most part have always had pleasant experiences. Well that has ended. We stayed at this Hilton last Saturday for a family wedding. Thankfully I was not in the room much before we left for the wedding and was too tired to see the filthy condition of the... More 

Helpful?
Thank Beth A
Kai F, General Manager at Hilton Westchester, responded to this review

We have taken immediate action with the housekeeper and retrained her to ensure these unacceptable oversights never happen again. We appreciate you bringing this to our attention so we were able to correct the situation. We look forward to having you back again in the future to have you experience a wonderful relaxing stay. More 

Travelers are raving about these Rye Brook hotels

New York City, New York
Level Contributor
98 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed June 3, 2015

Four weddings and one Irish Step dancing competition is probably great revenue for the hotel. However, if you are just there as regular travelers, there were entirely too many people in the hotel to have any sort of decent service. We used the valet for our car, but it was so far away, it took forever to get. It was... More 

Helpful?
Thank rollerbladerny
Kai F, General Manager at Hilton Westchester, responded to this review

Thank you so much for your feedback. We pride ourselves on the retreat setting and the ability for one to relax and enjoy their visit. clearly the active groups truly made that impossible for you to get the maximum benefit of hotel's wonderful facilities. We hope you give us another opportunity to regain your trust. Please reach out to me... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 31, 2015 via mobile

So my daughter and I stayed here for the first time this weekend..we were greeted warmly and we were happy with our room and the beautiful grounds and the pool..we were already planning our next visit when it went downhill at dinner at the harth lounge....let me say our waiter was great and it was not his fault but the... More 

Helpful?
1 Thank A M
Kai F, General Manager at Hilton Westchester, responded to this review

Thank you for sharing your experience. In no way does this represent the manner in how we should have responded and this will be addressed immediately. We are delighted that you did enjoy the hotel and wonderful surroundings and hope to welcome you back soon. More 

Bridgeport, CT
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 29, 2015

I stayed here for two nights while attending a b'nai mitzvah with my husband and two teenage daughters. We had two double beds and the mattresses were awful and awfully small. The pillows smooshed down to nothing. Worse two nights of sleep I've had since my kids were little. The restaurant was overpriced and the wait-staff a bit pretentious. Expected... More 

Helpful?
Thank shirleygr
Kai F, General Manager at Hilton Westchester, responded to this review

Thank you for sharing your experience. If you could email me at kai.fischer@hilton.com your stay information so we can correct the bedding concerns would be helpful. Most guests remark about how wonderful our beds and pillows are so we want to correct this immediately. We look forward to welcoming you back soon. More 

Tampa, United States
2 reviews
4 of 5 stars Reviewed May 27, 2015

No matter what Hilton offers you can assure they are committed 100% to making your stay comfortable. The breakfast was great, the rooms (as always) were ready and clean. The staff was helpful and stay was enjoyable.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Robert D
Kai F, General Manager at Hilton Westchester, responded to this review

We value each guest and try to help create wonderful memories and a problem free experience each time. We are glad you enjoyed your stay and appreciate your feedback and continued loyalty. More 

Teaneck, New Jersey, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

Stayed here for three days and nights for a religious retreat. Everything was clean, staff was uniformly professional and attentive, rooms are comfortable and average-sized, grounds are good for relaxing and has recreational options.

Helpful?
Thank Bob B
Kai F, General Manager at Hilton Westchester, responded to this review

We are glad you had such a wonderful experience and look forward to welcoming you back soon. Our hotel and surrounding environment allow for a peaceful setting for retreats as well. More 

New York City, New York
Level Contributor
91 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed May 26, 2015

The rooms were clean. So were the common areas. We were there with a very large group and the hotel certainly met all of our needs, no matter how quirky they might have seemed. the dining staff were very good and pleasant. I have been there before and would go again- as part of a group. It is not a... More 

Helpful?
Thank marc s
Kai F, General Manager at Hilton Westchester, responded to this review

Thank you for your feedback and we are pleased to hear you had such an enjoyable visit. We will also follow up on the request made during your stay as well to ensure this is addressed properly. More 

New York City, New York
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 26, 2015

This is the 3rd time I have stayed at this hotel with my family. We were there on a retreat with a large group. The facilities were very nice and spacious. The rooms were clean and comfortable. The staff were very friendly and helpful. Overall we had a very nice stay at this hotel.

Helpful?
Thank TravelerSBen
Kai F, General Manager at Hilton Westchester, responded to this review

We agree that the hotel offers a tremendous retreat like setting and ample grounds to enjoy the surroundings and great outdoors. We look forward to welcoming you back soon for your next escape. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly refreshed Hilton Westchester hotel is situated on 45 acres of lush woodlands in Rye, NY combining the relaxed setting of a resort with the flexibility of a full-service business hotel. Located just 6 miles east of White Plains, NY, 8 miles from Westchester Airport(HPN) and 25 miles to New York City. Free local shuttle service available. Newly refreshed guest rooms feel brighter and more relaxed with a complete rebuild. Guests will take pleasure in warm colors creating a residential feel for a home away from home. With improved sound insulation and Hilton Serenity™ Beds, a good night's sleep will come with ease. Contemporary amenities and elegant renovated bathrooms give the perfect start to the day. Take advantage of complimentary transportation to destinations including White Plains Airport, Rye Train Station, local businesses and downtown White Plains. We look forward to welcoming you to the Hilton Westchester hotel. ... more   less 

Additional Information about Hilton Westchester

Address: 699 Westchester Avenue, Rye Brook, NY 10573
Location: United States > New York > Westchester County > Rye Brook
Price Range: $164 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Westchester 3.5*
Number of rooms: 436
Reservation Options:
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Also Known As:
Hilton Westchester - Rye Brook Hotel Rye Brook
Hilton Rye Brook
Rye Brook Hilton
Hilton Westchester Westchester County, NY - Rye Brook
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