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Clarion Hotel & Conference Center

Traveler (66)
Room & Suite (45)
Dining (1)

About

#4 of 6 hotels in Ronkonkoma
Location
Cleanliness
Service
Value
Property amenities
Free parking
Pool
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Airport transportation
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Golf course
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Microwave
Accessible rooms
Non-smoking rooms
Good to know
HOTEL CLASS
300Reviews
8Q+A
70Room tips
Traveler rating
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  • 51
  • 126
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Popular mentions
This hotel was very interesting. I had a hard time rating it because of all the different happenings. 1st let me say the staff that cleans and maintains the property are so nice! They are very friendly and welcoming. Front desk however, very poor experience. They don't seem to even know their own hotel policies. The bed was super good, it was so comfortable and I got a very good sleep. Here were my issues on this trip: No remote control in the room Broken phone (called and front desk said they would send a technician but they never came) The pool was filthy, dirty, greasy. It was just disgusting once in. Nice pool area but please have someone regularly cleaning the pool. There was also strange people hanging out in the back of the hotel...I don't know if they were doing drugs or what but it was very suspicious. The hotel staff said they would "shoo" them away. I am assuming it is a regular issue for them to have said that. I just didn't feel 100% safe at this hotel. Maybe because my room was in the back. Its too spread out for my comfort.
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I went with my family nice size pool the shopping area is close by the staff was very friendly The beach is near by they have a restaurant kind of pricey. And nice place to sit outside with family and friends
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We recently stayed before our flight from Long Island MacArthur airport. Close to airport. Airport shuttle available too. We were looking for park & stay packages & if you call the hotel directly, they do offer them.
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Run run run! Lots of dope heads (teenagers sleeping in the hallway) and hookers here!!! We went to our room looked at the blood stained sheets and left! Bed bugs I’m sure!! Half naked kids playing in puddles with diapers hanging off in the parking lot and their mom was outside smoking some type of pipe with a bunch of gangster looking guys. This is not somewhere you want to stay!
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So very disappointed in this hotel. I have had such good luck with Choice Hotels in the past. My trouble began when I got to my room. I was notified by my bank that the hotel had charged me for my entire 3 night stay upon check in, not once but 2X! When I asked the desk, they insisted that they only charged me 1x. (Would have been nice to know they charged upfront). My bank said differently, but the desk would only offer that I check out of the hotel to get my $ back. Really? At 10:00PM, on Long Island? Funny, but the next afternoon, the extra $400.00 was credited to my account. Last day of my stay, I pulled tissues out of the dispenser, and heard a clatter. A SYRINGE! It fell to the floor of the bathroom, under the counter. I am so lucky I did not step on it in my bare feet! I called the desk immediately, they said they would send up the manager. 10 minutes later, no manager. I packed up and left. Saw the manager in the lobby. "so sorry" was his statement as I left. I am NEVER going to stay in this place again!
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Response from Clarion H, Front Office Manager at Clarion Hotel & Conference Center
Responded Feb 22, 2019
Thank you for your review. At the time of check in the credit card which you provided, got declined, you , yourself saw it on payment terminal and provided a different card and requested to charge different card and requested a microwave; front desk not only upgraded room from a standard to an executive room with no extra charge and also provided a microwave within next 10 minutes.( front desk also observed that you were on phone with someone and telling them how you are going stay in the hotel and how you are going to dispute the charges FYI) Next morning you came to desk and mentioned that room was good and requested to replenish tissues and it was done under the supervision of the manager. You also apologized to the manager for your misunderstanding that we charged twice. Please note We always charge for entire days stay at the time of check in, You had 3 nights stay. On 2/7/19 evening around 7 pm when you came to desk , saying you forgot your room keys in the room and needed a new set of keys to get back into the room. At that time front desk asked you how was your stay so far, you smiled and said it is good. On the day of check out 2/8/19 @ 7 am you complained that you found a needle in the bathroom. However, keep in mind that you were staying in the room for the past 3 days now. On 2/5/19, 2/6/19 & 2/7/19 you have been staying in the room and must have used the bathroom but only found the needle on 2/8/19. Please note everyday you got room service maids cleaned your bathroom every day. Thank you for understanding.
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PRICE RANGE
$113 - $211 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn long island-islip airport hotel ronkonkomaholiday inn ronkonkomaronkonkoma holiday inn
FORMERLY KNOWN AS
Holiday Inn
LOCATION
United StatesNew YorkLong IslandRonkonkoma
NUMBER OF ROOMS
189
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