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Hilton Garden Inn Islip/MacArthur Airport

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3485 Veterans Memorial Hwy, Ronkonkoma, NY 11779-7629
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (57)
Room & Suite (45)
Dining (17)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
Updated 11/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Garden Inn Islip/MacArthur Airport
Updated 11/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 6 hotels in Ronkonkoma
Location
Cleanliness
Service
Value
Travelers' Choice
Newly Renovated! The Hilton Garden Inn Islip/MacArthur Airport hotel offers FREE PARKING and is located just a half mile from MacArthur Airport, in the heart of the Ronkonkoma, Bohemia and Western Suffolk business districts of Long Island, New York. Our Islip hotel offers complimentary airport transportation, state-of-the-art fitness center, and 24-hour business center. Relax and unwind from the day's events in the Pavilion Lounge. The onsite Garden Grill(R) features cooked-to-order full American breakfast buffet daily and a relaxed dinner menu nightly.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Free airport transportation
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Paid internet
Breakfast buffet
Kids' meals
Outdoor dining area
Snack bar
Airport transportation
Banquet room
Meeting rooms
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Interconnected rooms available
Seating area
Microwave
Refrigerator
Cable / satellite TV
Iron
Private bathrooms
Flatscreen TV
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
1,281Reviews10Q+A93Room tips
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13360man wrote a review Nov 23
Inlet, New York67 contributions36 helpful votes
The plusses-->a responsive morning front desk clerk who responded to the reasonable request for decaffeinated coffee (which, I learned the hard way on my most recent visit, is not part of the standard offering). The room was clean, or seemed to be. The minuses-->an indifferent food service worker in the morning who misunderstood my role at the Inn. She thought that I was oatmeal, as shown by her question, "Are you the oatmeal?" "No," I responded, "I am the guest. This "worker" refused to "make" the oatmeal (i.e., add hot water to it), claiming to be disallowed to do so. However, if I ordered eggs, she would "make" the eggs. Same for bacon. Laziness and sloth are not good, particularly when the employee was off-post, leading me to wait for the employee to come to the work station--an arrival delayed by the employee's cellular phone use. The hotel fails to stock the breakfast area with napkins--the worker could not find on. On the last visit, they had single-use, wrapped cutlery and napkins--a fork, knife, and napkin, but no spoon. Thus, a bunch of plastic spoons, none wrapped, are displayed in a cup at the breakfast bar. That is not the best practice in the pandemic-era. I conclude that the hotels overall service delivery is inconsistent; this is a clear leadership failure. We don't blame the entry-level worker for unawareness or ignorance of basic service delivery and quality propositions--leadership's job is to instill and coach. Here, not so much. Inconsistent.
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Date of stay: November 2020
Rooms
Cleanliness
Service
Trip type: Traveled on business
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westchestercounty100 wrote a review Nov 12
Westchester County, New York36 contributions10 helpful votes
Hotel's Favorite
As many business travelers, I have not traveled since March. I’m just now going back on the road. After making my reservation I called the hotel and spoke with Thomas and asked for a room near an exit. I then asked if they had corn beef hash for breakfast and Thomas replied no, I’m sorry due to Covid there is a restricted menu. I checked into the hotel and had a great nights sleep in an immaculate room. The reason I say the room was immaculate because since Covid, when I check into a hotel I take a cloth soaked in Lysol cleaner and go over everything. When finished cleaning, the cloth was still white. Anyway, the next morning I receive a call at 8;45 from Danielle in the restaurant. Danielle said “we bought corn beef hash for you and the restaurant is closing at 9o’clock” Would you like us to make it for you. I was really blown away. In today’s world where Everything is closed and everything is restricted and no one is allowed to do anything Danielle and Thomas really made me smile. They went out of their way to make my stay perfect. They have a what else can I do attitude. Kudos to Hilton Garden Inn ronkonkoma for employing an amazing staff. The Ritz has nothing on you.
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Date of stay: November 2020Trip type: Traveled on business
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Couturegal wrote a review Nov 21
2 contributions
A very disappointing stay. On the front door of our room they have seals that state the room is completely sanitized. There was dust on the shelves and dresser. I was coughing all night. The walls are paper thin. You can hear guests in the bathroom. Neighbors were partying all night keeping us awake.The infrastructure is awful.This hotel is supposed to be a 3 star.....no way. We will be taking pictures of the dust and sending it to the manager. During Covid19... not acceptable. We will get a refund.
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Date of stay: November 2020Trip type: Traveled as a couple
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westluver wrote a review Nov 11
Ronkonkoma, New York65 contributions16 helpful votes
I have always enjoyed staying at Hilton Hotels. This location is close to the Islip airport. It appeared that all Covid protocols were being adhered to. We had reserved a room with a King size bed. There was a desk area, Large TV,free internet, refrigerator,and coffee machine in the room. The shower in the bathroom was a little odd. It was a walkin type but was quite narrow but still water temp and cleanliness was excellent. One minor disappointing point was that their grill was not open. All the info on the websites seemed to say it would be open although they did have a disclaimer listed. The staff was friendly and efficient. The price of the room was quite reasonable for a Saturday night. I like the location and am looking forward to returning here again and again.
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Date of stay: November 2020
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kblkmw wrote a review Nov 4
Queensbury, New York137 contributions77 helpful votes
Excellent customer service and ok location. Very little to no water pressure in the shower and hot water was not that hot. In addition, the walls are paper thin. We could hear dog barking one floor down and child in the next room running around until late at night. To their credit, staff did offer to move us but we declined. Not sure we’d stay again when there are so many other options.
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Date of stay: November 2020
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PRICE RANGE
$130 - $256 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn islip macarthur airport hotel ronkonkoma, ronkonkoma hilton garden inn, hilton garden inn ronkonkoma, hilton ronkonkoma
LOCATION
United StatesNew YorkLong IslandRonkonkoma
NUMBER OF ROOMS
166
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Frequently Asked Questions about Hilton Garden Inn Islip/MacArthur Airport
Which popular attractions are close to Hilton Garden Inn Islip/MacArthur Airport?
Nearby attractions include Flight Fit N FUn (0.3 miles), Governor's Comedy at McGuire's (0.7 miles), and Karts Indoor Raceway (0.3 miles).
What are some of the property amenities at Hilton Garden Inn Islip/MacArthur Airport?
Some of the more popular amenities offered include free wifi, a lounge, and a fitness center.
Which room amenities are available at Hilton Garden Inn Islip/MacArthur Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Islip/MacArthur Airport?
Guests can enjoy a lounge, an outdoor dining area, and a snack bar during their stay.
Is parking available at Hilton Garden Inn Islip/MacArthur Airport?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Islip/MacArthur Airport?
Conveniently located restaurants include Strathmore Bagels, La Villetta Restaurant II, and Airport Diner Restaurant.
Are there opportunities to exercise at Hilton Garden Inn Islip/MacArthur Airport?
Yes, guests have access to a fitness center during their stay.
Does Hilton Garden Inn Islip/MacArthur Airport have an airport shuttle?
Yes, Hilton Garden Inn Islip/MacArthur Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Garden Inn Islip/MacArthur Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Islip/MacArthur Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Garden Inn Islip/MacArthur Airport?
The staff speaks multiple languages, including English and Spanish.