I am basically here everyday because ofbusiness,I pay daily and I see the manager Linda every morning she is very nice and always greets me with a smile, she also asks me if I need anything extra for the room every time, this hotel has the softest beds that you can crawl up on and watch HBO channels on a big huge LCD screen. Finally the hotel is as clean as it looks I have very sensitive skin so I would be the first to have a problem if it was a dirty place.
So I’m not sure how the area is here, but I read another review that stated it’s upper middle class and yet the hotel didn’t seem to be. 1. Everything is separate. 1A. The vending machines are in the lower level and had limited options. 1B. The ice machine is on the second floor. 2. It’s like a courtyard and rooms are outside, lighting needed! At night it’s dark. 3. Lots of noise and people hanging out 4. Our room wasn’t clean 4A. One of our wash cloths had hair on it(makes me wonder how clean everything else is. Thank goodness we had Lysol spray and Alcohol. 4B. In the bathroom, there was a used bar of soap left!! I couldn’t believe it! 4C. The shower has low water pressure 5. No body mirror. Every place needs a full mirror.
We had business in Long Beach New York from Sept. 23-28. We were able to secure an AMAZING room rate deal via Priceline for the Best Western Mill Run Manor. About 15-20 minutes with traffic and lights from Long Beach but worth the drive because of the rate. HOWEVER - some negatives: 1. If you cannot sleep on a hard mattress on a platform bed, don't stay here. 2. If you desire or need absolute quiet, don't let them put you in a room at the back of the hotel. We were in room 352 and right behind us was the passenger train rail. The trains came by frequently and were loud, but thankfully short. ALSO, our room was very close to the pop vending machine. When people went there they were loud talking and stayed around the machine before and after they got their pop. 3. Also, if you need or desire absolute quiet, you may not want to stay here. Every evening after 7pm while in the hotel there were people staying there who would stand outside their rooms or go down the hallway and talk loudly, sometimes sounding like they were in an argument. Sometimes we wondered if it was going to turn into a physical fight outside our room. At least 1 of the nights I was concerned because a female voice sounded afraid; I was going to go out and try to stop whatever was happening/going to happen but then it got quiet and I didn't know what room she was in. And sometimes this happened after 11pm when we were trying to go to sleep. One evening there was a woman in a wheelchair who parked herself near the stairwell right outside our room and engaged in a loud telephone conversation. When I opened the door and stared at her, she stared back and continued to talk loudly for about another 20 minutes. The room itself was great, actually - aside from the mattress. Inbetween the trains and the people we were able to relax and enjoy our room.…
They have the nerve to charge over $150 a night yet there are homeless and drug users living there. For an upper middle class neighborhood it was downright creepy and scary and I am someone who doesn't get ruffled easily. I wrote a review on hotels.com which they refused to acknowledge or publish and same for the BW website. STAY AWAY IT IS GROSS!!! Good faith and customer satisfaction I should have gotten a partial refund or future credit along with acknowledging....A DISGRACE!!
We used the Best Western Mill River Manor for lodging for our wedding last year. They were nothing short of incredible. Linda, Jonathan and Yasmin all went above and beyond for us and our guests. There is so much planning and stress that goes into a wedding and they made sure the lodging aspect was as seamless and worry-free as possible. Friendly, generous, hospitable, it was a pleasure working with the entire staff and we are so grateful we chose them as our hotel.