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Country Inn & Suites By Carlson, Rochester-Brighton

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797 East Henrietta Road, Rochester, NY 14623
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1 room 1 adult
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Country Inn & Suites By Carlson, Rochester-Brighton
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402 Reviews from our TripAdvisor Community

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Ithaca, New York
Level Contributor
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

The hotel is clean in the sense that the cleaning staff is clearly working hard and doing a good job. However, the paint is peeling from the walls, the carpets are stained, and the overall feeling is dingy. This hotel is in need of updates, but for $80 a night it's definitely worth it. I wouldn't say it's "excellent" as... More 

Helpful?
Thank mbcarlos
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear mbcarlos: Thank you for taking the time to write your review. The Country Inn & Suites and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. Nicole Taft General Manager Country Inn & Suites More 

Endicott, New York
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had to stay two nights for my wife's surgery. Room was extremely clean and the staff polite and attentive. I found the location only minutes from all our needs. There is a order in menu available if needed. Also provided a free hot breakfast every morning. All of this at a extremely reasonable rate. Would definitely stay again.

Helpful?
Thank Vincent C
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Vincent C: Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Vincent. We look forward to your next stay. Nicole Taft General Manager Country Inn & Suites Brighton More 

Buffalo, New York
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had to take my brother for critical surgery at Strong Memorial Hospital. This hotel was incredibly convenient. Had a SHUTTLE to/from Strong hospital which was wonderful. Excellent breakfast, nice pool and the rooms are very nice. Unbelieveable - the overnight desk person went out and cleared the windshields of the cars in the parking lot because it had snowed... More 

Helpful?
Thank Mary O
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I made a reservation for my daughter and her son for her birthday. I rented her a jacuzzi suite. When I made the reservation over the phone the woman said she was all set and only needed her ID to check in. But when they arrived they were told they needed another credit card for incidentals. Which was not communicated... More 

Helpful?
Thank Crystal S
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear Crystal S: I apologize for any misunderstanding regarding a credit card needed at check in. I can assure you that we do care about people and that is the reason we are in the hospitality business. I would like some more information regarding the reservation so that I can look into the situation. Please contact me directly at ntaft@visions-hotels.com... More 

Michigan
1 review
3 of 5 stars Reviewed January 1, 2016

We have stayed at this place several times. It is a good place to stay, but you can tell it is showing signs of wear as it is more used. While I would recommend staying here, I would say it had declined over the years from its original state.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank markkX3442JI
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear markkX3442Jl: Thank you so much for your feedback. Comments such as yours let us know the areas in which we need to improve. Your comments will be shared with the entire team. Nicole Taft General Manager Country Inn & Suites Brighton More 

Toronto, ON
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 31, 2015

We had another pleasant stay at the Country Inn and Suites. Room was clean and quiet. Spring was missing from the sofa bed and it was fixed quickly. Pool area was also in great shape -- nice and clean. Our only complaint was the food -- and it's hard to complain as it's included BUT a) they ran out of... More 

Helpful?
Thank geoprincess
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Dear geoprincess: We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. We work hard to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. We hope you will give us... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 28, 2015

Chose this hotel because we are Carlson Club Members and also had a coupon book for a discounted room. Wonderful front desk gal is all we can say that's positive. We checked into a King room which was very small and smelled weird. We brought this to her attention and she moved us to a King suite. Much bigger, smelled... More 

Helpful?
Thank Norm K
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester-Brighton, responded to this review

Thank you for taking the time to write your review. The Country Inn and Suites Brighton and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. More 

Tennessee Ridge, Tennessee
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 15, 2015

Once again this hotel never seems to amaze us. Fantastic courteous service as soon as we came in the front door. We have stayed at this particular hotel for a number of years when we come back through and its nice to be personally welcomed back. Can't say enough about the friendly staff especially Patricia, Marta and Nio. If I... More 

Helpful?
1 Thank SouthernAndIrish
West Bloomfield
Level Contributor
155 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed December 15, 2015

We were pleasantly pleased at how big the room was. The bathroom, not so much. The toilet and shower are in a tiny space, and the sink is outside of the bathroom. But there is a nice extra room off the bedroom. For some reason, our TV's did not work in the first room, but the desk person got us... More 

Helpful?
Thank Fred S
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