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Country Inn & Suites By Carlson, Rochester Airport - University Area

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Country Inn & Suites By Carlson, Rochester Airport - University Area
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476 Reviews from our TripAdvisor Community

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Showing 474: English reviews
mn.
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

my girl friend and I stayed here one night before traveling to Canada & were disappointed we have always stayed at country inns & suites and have enjoyed are stays this one was not up to par needs a make over breakfast was not good the plus side front desk was very accommodating thanks

Helpful?
Thank donmeyer506
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear donmeyer506: Thank you for reaching out and writing your review. We are sorry you were not satisfied with the breakfast. We will review the breakfast items and presentation with our breakfast staff to ensure that all items are up to Country Inns & Suites by Carlson standards. More 

Bunker Hill, West Virginia
Level Contributor
107 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We had a nice room with a king bed and small refrigerator tucked away in a large entertainment center. Also had a nice work space which we needed since we have an internet based travel business. The first issue we was with the desk chair which was missing the seat covering on about a third of the seat. Told the... More 

Helpful?
Thank Ron C
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Ron C: Thank you for taking the time to write your review. We do apologize for the replacement chair being a broken chair. We appreciate you bringing this matter to our attention. We are glad that you enjoyed our Be Our Guest buffet. We do hope that you choose to return for another visit so that we can have... More 

Kingston, Canada
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Not a typical Country Inn. It is in need of renovations. The entrance was uninviting, congested and surrounded by smokers. Once inside we were greeted by a friendly and helpful staff member named Mathew. Our room was strangely laid out but clean and well equipped. The strangest part of the layout was the bathroom. Toilet and shower behind a door... More 

Helpful?
Thank Packat51
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Packat51: Thank you for taking the time to write your review. We do pride ourselves on the friendliness of our staff and apologize that the guests smoking outside of the building bothered you. We appreciate you bringing this matter to our attention. More 

Plaistow, United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

First off, don't believe the advertising about how great their breakfast is. It wasn't a whole lot different than most other chains that offer breakfast. They DID have eggs...if you want to call them that, they were either freeze dried or frozen or some other type but it wasn't anything I was interested in eating. They also had sausage; I... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank John S
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear John S: We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast specifically our egg product. We work hard to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. We... More 

Rocklin, California
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Clean room and a simple breakfast. One complaint, the soda machine was out of water! Quiet night in a comfortable bed was just what I wanted. Location is convienient being right off the freeway (except for the crazy construction, which will be over soon).

Helpful?
Thank annf5624
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear annf5624: Thank you for your feedback and I apologize that soda machine was out of water.We hope to see you again when the construction is done. More 

1 review
3 of 5 stars Reviewed 4 weeks ago

I was closed out of the homewood suites close to university of rochester. This hotel had decent reviews however I was not impressed with the interior of the hotel. The staff was friendly and attentive but seemed to be aware of the problem with the queen suite that I was assigned to.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank 271desireew
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear 271desireew Thank you for taking the time to write your review. The Country Inn & Suites and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 non-smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, w fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Rochester Airport - University Area

Address: 797 E Henrietta Rd, Rochester, NY 14623-1405
Location: United States > New York > Finger Lakes > Rochester
Price Range: $97 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester Airport - University Area 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Country Inn And Suites Rochester Brighton
Country Inn & Suites Rochester Brighton Hotel Rochester
Wellesley Rochester
Hotel Style:
#6 Business Hotel in Rochester
#8 Family Hotel in Rochester
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