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Country Inn & Suites By Carlson, Rochester Airport - University Area

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Country Inn & Suites By Carlson, Rochester Airport - University Area
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458 Reviews from our TripAdvisor Community

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Showing 456: English reviews
Jersey City, New Jersey
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

My family found ourselves stuck in Rochester for a stint unexpectedly in June 2016. We booked a room at the Country Inn last minute (the morning of our stay) and ended up extending our stay in one or two day increments over the course of 10 days. The Country Inn was a comfortable and extremely accommodating temporary home for our... More 

Helpful?
Thank danabwolfe
Falls Church, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Know what to expect and always like hotels w/clean, quiet buildings, microwaves & refrigerators in room, and free breakfast. The Rochester-Brighton facility was perfect for a 4-day visit. The pool was enclosed and very nice. Lots of kids, so adults may be unhappy. Breakfast area was comfortable and spacious. Kept well stocked and maintained and delicious coffee. All staff was... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Melissa Taylor J
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Melissa Taylor J: Thank you so much for your feedback. We are so glad that you enjoyed your stay with us. Guests are pleasantly surprised by our Be Our Guest hot buffet breakfast, fresh baked cookies, and fruit infused water. We look forward to seeing you again when you are in the Rochester Airport University area. More 

East Syracuse
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This hotel can go either way making it a three. Really the only bad thing about this hotel is the front desk staff. The staff just isn't really that pleasant. They care more about the wellness of the company over the customer which can be good and bad depending on the POV. Housekeeping is amazing, maybe even the best I've... More 

Helpful?
Thank Steed J
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Steed J: Thank you for sharing your feedback. If you would like to further discuss your stay please do not hesitate to contact me directly at ntaft@visions-hotels.com More 

Binghamton, NY, United States
1 review
3 of 5 stars Reviewed 1 week ago

The facility has been well used and cared for. It is just time to refresh/refurb the place. I had expected a tub/spa,.. not there. The staff were quite friendly.. For some reasons there was only a sheet and a HEAVY comforter on the bed. I am average height, a bit heavy and even I found it too heavy to use,,... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank James H
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear James H: We are sorry to hear you did not have a good night’s sleep due to the comfort of your bedding. We know a good night’s rest is very important. We are in the process of removing the whirlpool from the hotel. Thank you for taking the time to reach out to us and we hope for another... More 

Sun City, Arizona
2 reviews
4 of 5 stars Reviewed 1 week ago

The overall stay was very good, however the internet was very intermittent. As a result, the business center was of no use even with staff assistence..The rest of the facilities were ok The breakfast was very good..

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Tony A
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Tony A: We apologize for the issues that you issued with the internet. We have spoken to our internet service provider regarding this so that another guest does not have to experience what you did. The update to the security system did take a while to upload and I do apologize that our business computer could not be used... More 

Cambridge, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel to attend the Hill Cumorah Pageant in Palmyra, NY. Our room was very comfortable (we had a king suite), the pool was very nice and breakfast was decent. The hotel is located near a great mall and lots of restaurants. Over all, we had a very pleasant experience while staying here.

Helpful?
1 Thank Adriana D
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Adriana D: Thank you so much for your review!! We are glad that you enjoyed your stay in one of our suites and our indoor pool. We are very fortunate to be so close to the Marketplace Mall and within walking distance of four sit down restaurants. We hope to see you again when you are in the Rochester... More 

Level Contributor
7 reviews
6 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

The hotel was clean and comfortable. The elevator was loud. The pool was small but warm. The promised free dinner was no longer being offered but the website was not updated. I might stay here again depending on the price.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank John E
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear John E: I do apologize that the complimentary dinner is no longer being offered. We are diligently working with our brand and the third party sites to have this information updated. I do apologize for any inconvenience that this may have caused you. More 

Medina, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

My mom had surgery at Strong Hospital both times I stayed here and the Shuttle was a life saver. I do not drive or have a car and having restaurants in the parking lot is fantastic. The Staff is amazing, always nice and willing to help.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Jennifer D
Nicole T, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review

Dear Jennifer D: Thank you so much for your review. We are very fortunate to be near Strong Hospital and have so many restaurants and a drug store within walking distance. Guests love our shuttle service for the hospital and airport. We hope that everything went smoothly with your Mom and hope to see you again when you are in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 non-smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, w fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Rochester Airport - University Area

Address: 797 E Henrietta Rd, Rochester, NY 14623-1405
Location: United States > New York > Finger Lakes > Rochester
Price Range: $115 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester Airport - University Area 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Country Inn & Suites Rochester Brighton Hotel Rochester
Country Inn And Suites Rochester Brighton
Wellesley Rochester
Hotel Style:
#3 Best Value Hotel in Rochester
#6 Business Hotel in Rochester
#8 Family Hotel in Rochester
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