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Rochester Riverside Hotel

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Traveler (26)
Room & Suite (24)
Pool & Beach (5)
Overview
  • Excellent40%
  • Very good22%
  • Average6%
  • Poor10%
  • Terrible22%
Travelers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Rooms
Apr 30May 1
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (77)
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76 results
Traveler rating
30
17
4
8
17
Traveler type
Time of year
LanguageEnglish
30
17
4
8
17
Show reviews that mention
All reviewsconvention centernumerous placeswedding plannerlook forward to returning sooncatering managerflight attendantnew ownershipfront desk staffview of the riverhotel staffgood sizejessiebreenfrankierenovationshuttle
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1 - 5 of 76 reviews
Reviewed yesterday

Let me say that This facility has its challenges (elevators being repaired and dining rooms floors being done over etc etc) but you have to look past all that and see that it’s the people that make this place shine. Being checked in by Briana...More

Thank Romanov94
Reviewed 2 days ago

I am disabled and walk with a cane and have a number of severe back issues. When I checked in the person at the front desk was wonderful. She gave me my keys and said I would have to walk through "the office" and down...More

Thank Macholl
Response from Syed Y, General Manager at Rochester Riverside HotelResponded yesterday

,Dear Valued Guest, I am very sorry to hear that you were not satisfied with the product you were expecting during your recent stay with us..We appreciate your comments and your feedback is very important to us as we are always looking for ways to...More

Reviewed 3 days ago via mobile

The Rochester Riverside is a terrible facility and in need of great repair. Yet, the team of employees that work there are incredible!!! They were extremely helpful when addressing my concerns! Penisha, Frankie, Danesha and Kendrick (from the Rocburger) deserve an award for their outstanding...More

Thank MsVisitor2
Response from Syed Y, General Manager at Rochester Riverside HotelResponded yesterday

Dear Valued Guest, I am very sorry to hear that you were not satisfied with the product you were expecting during your recent stay with us. A full renovation for the hotel is currently in the planning phase to improve the product and the experience...More

Reviewed 3 days ago

I have stayed as a guest and also hosted an annual event that utilizes the conference features of the hotel. I am always pleased-beyond-measure at both the professionalism and the dedication to service from everyone at the hotel; from the front desk to our representative...More

Thank Mike W
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 3 days ago

Dear Valued Guest, Thank you for your wonderful review of our hotel from your recent stay. Thank you for making us your choice hotel while in Rochester NY. I'm super happy that you had a great stay and Kimberly took great care of you. She...More

Reviewed 3 days ago

I stayed here while in town for a wedding. Rooms were in good shape and had all we needed for a comfortable stay, and despite the hotel being under renovations the staff were as accommodating as possible and had wonderful attitudes. When at the front...More

Thank Canesfan46
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 3 days ago

Hello, Thank you very much for your review. We have a wonderful team here - providing gracious, engaging and caring service. I am so pleased to hear Nicole and Breanna were able to make your stay a memorable one! Thank you again for your feedback;...More

View more reviews
About
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Pool
Room Service
Hotel Amenities
Business Center with Internet Access
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room Service
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Pool
Details
Price range
$108 - $173 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
Details
Price range
$108 - $173 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (26)
Room & Suite (24)
Pool & Beach (5)
Dining (4)
Business Center & Event Rooms (8)
Questions & Answers
Ask a question
Alexis T
April 3, 2018|
AnswerShow all 2 answers
Response from kmunkwitz | Reviewed this property |
I don't recall seeing one.
0
Votes
Gretchen W
December 27, 2016|
AnswerShow all 3 answers
Response from careyb28 | Property representative |
Hello, We have an outstanding event held here in the hotel on New Years Eve! Food Stations, 5 hours of open bar, live music and dancing. We have a very limited amount of tickets left, please call (585)546-6400 for more... More
1
Vote
jjobson
September 12, 2016|
AnswerShow all 6 answers
Response from Carolyn L | Property representative |
Dear Mr. Jobson, Thank you for taking the time to reach out to us. We certainly pride ourselves on great guest experiences, which includes a clean and comfortable room. We welcome you to reach out to our management team... More
0
Votes
Room Tips
"The King River View Room was wonderful"
Read review
"Find a different hotel"
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"I enjoyed the high floor close to the elevator overlooking the river and the water falls"
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"View of the River is best"
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