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Rochester Riverside Hotel

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Traveler (29)
Room & Suite (24)
Pool & Beach (5)
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Overview
  • Excellent38%
  • Very good22%
  • Average11%
  • Poor8%
  • Terrible21%
Travelers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
Jun 3Jun 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (92)
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LanguageEnglish
32
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All reviewsconvention centernumerous placeswedding plannerlook forward to returning sooncatering managerflight attendantnew ownershipfront desk staffview of the riverhotel staffgood sizejessiebreenfrankierenovationshuttle
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1 - 5 of 91 reviews
Reviewed yesterday via mobile

Do NOT stay here. I had to stay here for 3 nights and I could not wait to leave. My room keys never worked (the card sensors on the doors seem super old), the walls are grossly thin, and the elevators were broken so we...More

Thank Meredith R
Reviewed 1 week ago

Will not come back! Ok, seems everyone showed up to check in at the same time. The hotel SHOULD HAVE SOME CLUE based on their bookings and be able to prepare PROPERLY! It was mayhem from pulling into the property to parking! The parking garage...More

1  Thank WantMillionsToTravel
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 1 week ago

Dear Valued Guest, Thank you for taking the time to write a review on your recent stay. I want to say how sorry I am that we let you down. We strive to provide all our guests a wonderful experience and I'll use the feedback...More

Reviewed 1 week ago via mobile

My daughter and I had a wonderful stay. We came for me to attend a seminar, but I brought my daughter with me to enjoy some time away. It was easy to find, easy parking, and staff were so friendly. Francis checked us in and...More

Thank Dawn S
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 1 week ago

Dear Valued Guest, Thank you very much for your review and your kind words about Francis, we have a great team here. I am very pleased to hear that you enjoyed your stay. Thank you again for your review and we look forward to servicing...More

Reviewed 1 week ago via mobile

This is a very nice hotel, it is clean, and Daijah was very helpful. Her service is exemplary, she is the type of person that would make anyone want to come back, as a matter of fact, I am from Delaware and the next time...More

Thank Ira S
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 1 week ago

Dear Valued Guest, Thank you very much for your review. We have a wonderful team here - providing gracious, engaging and caring service. I am so pleased to hear that Daijah was able to make your stay a memorable one! Thank you again for your...More

Reviewed 1 week ago

Which month of this year will elevators be complete? General manager states first in June 2018 then states July 2018 and now i see October 2018. I guess i wouldn't commit to a statement until i was 100% certain..Good Luck

Thank harley585
Response from Syed Y, General Manager at Rochester Riverside HotelResponded 1 week ago

Dear Harley585, We have 4 guest elevators in the hotel that are currently under the renovation process. Two will be online first week of July 2018, and the other two will be online by October 2018. Syed Younus General Manager

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About
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Pool
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Hotel Amenities
Business Center with Internet Access
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room Service
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
$108 - $192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
Details
Price range
$108 - $192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Business Hotel in Rochester
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (29)
Room & Suite (24)
Pool & Beach (5)
Dining (4)
Business Center & Event Rooms (8)
Questions & Answers
Ask a question
Alexis T
April 3, 2018|
AnswerShow all 2 answers
Response from kmunkwitz | Reviewed this property |
I don't recall seeing one.
0
Votes
Gretchen W
December 27, 2016|
AnswerShow all 3 answers
Response from careyb28 | Property representative |
Hello, We have an outstanding event held here in the hotel on New Years Eve! Food Stations, 5 hours of open bar, live music and dancing. We have a very limited amount of tickets left, please call (585)546-6400 for more... More
1
Vote
jjobson
September 12, 2016|
AnswerShow all 6 answers
Response from Carolyn L | Property representative |
Dear Mr. Jobson, Thank you for taking the time to reach out to us. We certainly pride ourselves on great guest experiences, which includes a clean and comfortable room. We welcome you to reach out to our management team... More
0
Votes
Room Tips
"We had view of the river and the bridges (602). Maybe request this."
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"The King River View Room was wonderful"
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"Find a different hotel"
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"I enjoyed the high floor close to the elevator overlooking the river and the water falls"
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