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Hyatt Regency Rochester

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Hyatt Regency Rochester
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801 Reviews from our TripAdvisor Community

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Showing 787: English reviews
Rochester, New York
Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I've stayed at the Hyatt Regency Rochester several times and have never had a problem. Beautiful rooms, great food and top notch customer service. Anytime I have ever been here, I felt like they wanted me there. Sadly, that's hardly the case these days with most other properties I've stayed at. The hotel is smack in the middle of the... More 

Helpful?
Thank Izzy325
Lausanne, Switzerland
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good quality business hotel located in the city centre. Perhaps a fancy hotel in its heyday, but right now still a solid choice for a quality night sleep. The quality of its breakfast appear to be superior to other comparable hotels in the area. One thing to be noted is that the hotel plays host to certain events from time... More 

Helpful?
Thank rewaka
New York City, New York
1 review
3 of 5 stars Reviewed 3 days ago NEW

It was okay for a short stay and close to the airport. The service was average. The microwave they have for the guest was dirty and disgusting looking on the inside. Looked like it had not been cleaned in weeks.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Tooclassie
Bedford, New York
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Outstanding customer service from the get go . Was upgraded to a wonderful room overlooking river. Very clean, quiet and comfortable room. We were surprised with an amenity as it was a significant anniversary. Everyone went out of their way to be helpful.

Helpful?
Thank Carole M
J_Rettberg, General Manager at Hyatt Regency Rochester, responded to this review

Hello Carole M, Thank you so much for the five star review of the Hyatt Regency Rochester! We greatly appreciate all of your wonderful comments! We hope that you had an enjoyable anniversary stay! We love celebrating special moments with our guests. Being able to make our guests smile and have an amazing experience brings us great joy. I am... More 

Toronto, Canada
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Excellent location, súper friendly staff, comfy bed, spacious, clean room and the valet parking only for $17 US daily. From the early check in to the late check out my daughter and I had one of nicest experience staying at the Hyatt Regency. I didn't give a 5 star rating, because the room was a bit outdated. For sure, I... More 

Helpful?
Thank YoginiJanina
J_Rettberg, General Manager at Hyatt Regency Rochester, responded to this review

Hello YoginiJanina, Thank you so much for taking the time to tell us about your most recent stay. We appreciate all of the feedback. I am so happy to hear that you had one of the nicest experiences staying with us. We enjoy providing our guests with a great experience that they can enjoy. Our staff works hard to make... More 

1 review
4 of 5 stars Reviewed 1 week ago

This hotel is a good base for visiting Eastman -- its not the cheapest place they recommend and not the most expensive--and it's definitely better than the Radisson. They have a shuttle that will take you places and pick you up--really helpful..Restaurant was better than average for a hotel chain.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank jenniferlD1065ZV
J_Rettberg, General Manager at Hyatt Regency Rochester, responded to this review

Hello JenniferlD1065ZV, Thank you for taking the time to tell us about your most recent experience while you were in town visiting Eastman. We are lucky to be so centrally located. Our guests are within walking distance to a lot of local attractions that draw people to the city. And while you stay with us, you will enjoy a comfortable... More 

New Orleans
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

Nice hotel, reasonable rates but and outstanding and friendly staff which makes me want to return and staff there. I am not a fan of having to pay to park but its NY and I get it. Rooms were good and updated and very quiet.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Joseph S
J_Rettberg, General Manager at Hyatt Regency Rochester, responded to this review

Hello Joseph S, Thank you so much for the five star review of the Hyatt Regency Rochester. We are so happy that you truly enjoyed your stay with us. We greatly appreciate the wonderful comments about our staff. We have an excellent team who is really dedicated to making sure that each guest has an amazing experience with us. They... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Scene on Main
Scene on Main
Cuisines: American, International
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Discover the perfect blend of location, style and authentic hospitality at our downtown Rochester hotel. Unwind at our Scene on Main Restaurant and Lounge or relax by our heated indoor pool after your workout in our 24 hour fitness center. Whether you are in town for business, vacation, a wedding or special getaway, you will find that the Hyatt Regency Rochester is the ideal choice. Our urban and contemporary Rochester New York hotel offers over 20,000 square feet of function space which provides an ideal setting for weddings, corporate and social events and galas. We are connected to the Rochester Convention Center by a sky bridge and only a short walk to shopping, dining and nightlife of the East Avenue and Park Avenue hot spots. We are situated just minutes from the airport, and we offer a complimentary shuttle throughout the day. Whether you are planning a meeting, wedding, family reunion or a romantic getaway, Hyatt Regency Rochester is the premier accommodation you deserve. ... more   less 

Additional Information about Hyatt Regency Rochester

Address: 125 E Main St, Rochester, NY 14604-1605
Location: United States > New York > Finger Lakes > Rochester
Price Range: $144 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Regency Rochester 3.5*
Number of rooms: 338
Reservation Options:
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Also Known As:
Hyatt Regency Rochester Hotel Rochester
Rochester Hyatt Regency
Hyatt Rochester
Hotel Style:
#2 Green Hotel in Rochester
#8 Business Hotel in Rochester
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