Hyatt Regency Rochester
507 reviews
#11 of 29 Hotels in Rochester
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125 E Main St, Rochester, NY 14604-1605
Lowest prices for your stay
$170
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Room & Suite (7)
About
#11 of 29 hotels in Rochester
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Experience the epitome of style, convenience, hospitality and location in downtown Rochester, NY. A complimentary shuttle will get you to and from the Greater Rochester International Airport. Contemporary guestrooms await with modern conveniences and luxurious amenities designed for the perfect stay. Keep up your health routine with a fitness center featuring equipment that integrates with your smart device for personalized workouts while the indoor heated pool beckons for moments of relaxation. Savor exciting food and drink at Starbucks, Morton's The Steakhouse and our own lobby-level restaurant, The Street Craft Kitchen + Bar, offering a menu celebrating local flavors that changes with the seasons. With over 20,000 square feet of event space, Hyatt Regency Rochester is also the ideal venue for your seamlessly planned occasion, whether it be for business conventions, weddings, galas or social events. Rochester Riverside Convention Center is attached with an additional 100,000 sq ft
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Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Free airport transportation
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Vending machine
Rooftop bar
Free shuttle or taxi services
Airport transportation
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Spanish
Location
Full view
95Great for walkers
Grade: 95 out of 100
39Restaurantswithin 0.3 miles
9Attractionswithin 0.3 miles
Contact
125 E Main St, Rochester, NY 14604-1605
Getting there
Rochester Station10 min
Rental CarsSee rental cars from $34/day
507Reviews13Q+A28Room tips
Reviews
Traveler rating
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Popular mentions
+1
I had an unplanned trip to NY and was concerned about traveling to a covid "hot state." A TripAdvisor review rated Hyatt Regency Rochester highly on their compliance to COVID. I booked according to the review and transportation information we verbally confirmed. The rooms and lobby were very clean. The toiletries and coffee items were individually wrapped!!! I always "re-clean" but unlike other hotels I would have been comfortable if I did not sanitize the room. There was a big communication between the website and the two calls made to the hotel about transportation. I was not happy due to the big inconvenience upon arrival, but on my departure, the General Manager spoke to me and made a decent offer to offset the issue I experienced. That was appreciated. So note- due to the current pandemic only airline staff will be picked up from the airport. Lyft will be a "forever" wait from the airport, not from downtown. Taxis are available (at the airport and hotel) and will cost on average $25. Important - all of the transportation services pick you up on the street NOT under the valet/check in area. (You need to know so they won't leave you). Finally, the pandemic nearly has the area as a ghost town so pack snacks and don't plan for many eateries to be open. There is one by the hotel that was open. All in all, I would stay again. 4 thumbs (stars) up.…
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Date of stay: October 2020Trip type: Traveled solo
Helpful
Towels are wrapped in plastic and everything as been wiped down and looks/feels clean. Internet is decent and the tv has Netflix and hbo for people subscribed to the service. Lots of sink counter space in my room and the bed is comfortable. Overall a very good experience so far for quarantining!
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Review collected in partnership with this hotel
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Mark Entress, Sales at Hyatt Regency Rochester
Responded Aug 3, 2020
Thanks for the great rating and review! We hope you enjoy the rest of your stay!
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Reserved a room during the ACDA Conference during the first week in March. There was some confusion with venues and the communication level was excellent. There were some problems with the room/service and those problems were rectified quickly and professionally with a polishing of friendliness and compassion. The view was excellent, the room clean, any interaction with the front desk was top notch.
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Date of stay: March 2020
Helpful
Response from MarkEntressCMP, Manager at Hyatt Regency Rochester
Responded Mar 23, 2020
Thanks so much for the great rating and feedback! We're glad you enjoyed your stay and hope you can visit again soon.
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Room was not cleaned on a two night stay. Called front desk and was treated as if we where bothering management! If your looking to stay in downtown Rochester, there’s a Hilton next door STAY there same room price and clean. That’s our next hotel when we visit again. Hopefully they will turn our room around! This was room 1207.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from MarkEntressCMP, Manager at Hyatt Regency Rochester
Responded Mar 18, 2020
Greetings. Thank you for letting us know about the issues you experienced during your recent stay. We certainly apologize about the less-than-stellar service you received. This is not up to our standards and we will make sure this does not happen again. Thanks again for letting us know.
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Overall, the breakfast and rooms were well up the standards expected for a HYATT. The location in downtown Rochester is great, but unfortunately, the city is struggling since Kodak shut down. Auto Museum across the street. Not too many locations worth walking to. Starbucks was okay, but the Hyatt breakfast coffee was better!!! I stayed 3 nights. I was on the 10th floor, not sure if the hot water is pre-set, it was adequate and did the job, but could have been about 5 degree's warmer...not a deterrent.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2020Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from MarkEntressCMP, Manager at Hyatt Regency Rochester
Responded Mar 16, 2020
Thank you for the great rating and review! We hope you can visit us again.
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PRICE RANGE
$143 - $208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency rochester hotel rochester, rochester hyatt regency, hyatt rochester
LOCATION
United StatesNew YorkFinger LakesRochester
NUMBER OF ROOMS
341
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Claim Your Listing Frequently Asked Questions about Hyatt Regency Rochester
Which popular attractions are close to Hyatt Regency Rochester?
Nearby attractions include Blue Cross Arena (0.3 miles), Central Library of Rochester and Monroe County (0.2 miles), and The Montage Music Hall (0.3 miles).
What are some of the property amenities at Hyatt Regency Rochester?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Hyatt Regency Rochester?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Regency Rochester?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hyatt Regency Rochester?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to Hyatt Regency Rochester?
Conveniently located restaurants include Dinosaur Bar-B-Que, Pane Vino, and Tapas 177.
Are there opportunities to exercise at Hyatt Regency Rochester?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Hyatt Regency Rochester have an airport shuttle?
Yes, Hyatt Regency Rochester offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hyatt Regency Rochester located near the city center?
Yes, it is 0.4 miles away from the center of Rochester.
Are any cleaning services offered at Hyatt Regency Rochester?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Regency Rochester offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.