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Holiday Inn Express Rochester - University Area

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Holiday Inn Express Rochester - University Area
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17 Reviews from our TripAdvisor Community

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Showing 16: English reviews
Washington DC, District of Columbia
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

No problems, no surprises. Just what I expected from a Holiday Inn Express. Would definitely stay there again. Convenient to RIT which was the purpose of my stay. Restaurants nearby and easy access to interstate.

Helpful?
Thank HikingisHeaven
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear HilkingsHeaven, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again soon and will try to go beyond your expectations, Best Regards, Fernando More 

Pittsfield, Massachusetts
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were visiting family and needed a place to stay. We picked this place for its location. When we arrived we were very impressed with the appearance of the Holiday Inn Express Rochester - University Area. What really made our stay special was the staff. Everyone we met there were terrific. We really want to single out Fernando, the GM,... More 

Helpful?
1 Thank k l
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear k l, Thank you so much for your review, we are very happy to see you enjoyed your stay and we were able to go above and beyond of you expectations. Please come to visit us again. Best Regards, Fernando More 

Somerset, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stayed with my sister for a wedding and the hotel is nice and clean. Pressed for time on our arrival I was disappointed in the timeliness of check in. Sarah was on her personal cell phone talking and we stood there waiting for her to finish her phone call at check in and check out. When we got to... More 

Helpful?
1 Thank somclass2000
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear somclass2000, Thank you so much for your review and feedback. We appreciate your valuable comments in order to help us to improve. I will certainly address the situations you mentioned in order to prevent to happen again with another guest. We do hope to have the opportunity to welcome you back in the future, so that we can provide... More 

Ontario, Canada
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed 2 weeks ago

In order to get the best rate, I had to make 3 separate reservations for a 3 night stay! This resulted in a $150 incidentals hold on my credit card which was utterly ridiculous considering all that you can purchase at this EXPRESS is soft drinks and peanuts! Oh maybe a bag of chips too!! It would have been considerate... More 

Helpful?
Thank Countykat
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear CountyKat, I am so sorry you feel this way about our newly renovated hotel and we certainly appreciate your feedback to help us to improve even more. Our guests' satisfaction is our most important goal and in any moment we are sneaky about anything as the entire information on the reg card has the same font size, we also... More 

Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We visited the Holiday Inn Express in Rochester for a concert in the downtown loop. It cost us approximately 25 dollars by taxi to get us to our location downtown. The rooms were very clean. We had 2 queen size beds. Breakfast was also decent after a night on the town in Rochester. Overall excellent hotel to stay at in... More 

Helpful?
Thank DomJack08
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear DonJack08, Thank you for your review. I am glad to hear you had a great time with us. Please come to stay with us on you next visit. We have a few great concerts coming to town. Best Regards, Fernando More 

Newburgh,, New York, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Arrived late in the night and the room i booked was not available. However Mary at the front desk was awesome and apologized. Mary made every effort to get me situated and went out of her way to make up for the misunderstanding. The hotel is clean and the staff is super polite and helpful. I plan on staying there... More 

Helpful?
Thank Maxine H
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear Maxine H, Thank you so much for your review and for taking the time to acknowledge Mary, she is a great asset for our hotel. Our staff staff takes great pride in going above and beyond for our guests, it is something we enjoy in doing it. We hope you will visit us again soon. Best Regards, Fernando More 

OH
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Clean and quiet stay! The rooms a were nice and updated. Our family was traveling to Boston and this hotel was not far off of 90. We enjoyed the free breakfast in the morning. There are quite a few restaurants nearby. We would stay here again if we are passing through.

Helpful?
Thank OPELorain
Lancaster, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 18, 2016

Booked this hotel somewhat last minute for a soccer tournament. Happy with hotel, staff was nice. Hotel was full with families for soccer and baseball tournaments. Breakfast was busy, but for the most part not too bad. Some kids decided to fool around and get the elevator stuck Sat evening, causing fire dept. to come and had to take the... More 

Helpful?
1 Thank sheilaransbottom
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear Sheilaransbottom, Thank you so much for your review. We are glad to hear that you enjoyed you stay with us. We appreciate your understanding about the elevator being stuck and your recommendation to your friends and other families coming to Rochester. Best Regards, Fernando More 

West Chester, Ohio
2 reviews
5 of 5 stars Reviewed July 6, 2016

We were very happy with our stay here. When we are choosing a Holiday Inn Express, we are not expecting a Full Service Luxury property. I sometimes feel that hotel guests set unreasonable expectations for they are booking. The Hotel Lobby was very bright, cheerful, and modern. The Front Desk staff could have not been nicer. The breakfast provided was... More 

Helpful?
Thank Rick C
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear Rick C. Thank you so much for you feedback. I am very happy to see that we met your expectations. . A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Fernando More 

Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 27, 2016

My fiance & I stayed here for 3 nights while visiting the area to see family. We had a king size bed and the room was clean. The continental breakfast was great for us to grab something quick before heading out for the day. We were originally going to spend our last night at a family member's house but decided... More 

Helpful?
1 Thank Jalisa B
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear Jalisa B, Thank you so much for your review, we are very happy to see you were so comfortable with us and decide to stay one extra night. To provide a memorable guest experience is something our staff takes great pride in, so we really value your feedback. We hope to see you again next time you are in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located just 4 miles from the airport and less than a mile from University of Rochester, Monroe Community College, Strong Memorial Hospital and the Erie Canal. Local corporations include Xerox, Kodak, Bausch & Lomb, and Harris RF. Hockey, lacrosse, and soccer games played at nearby ESL Sports Center, Rhino Stadium, Frontier Field or Blue Cross Arena. ... more   less 

Additional Information about Holiday Inn Express Rochester - University Area

Address: 717 E Henrietta Rd, Rochester, NY 14623-1405 (Formerly La Quinta Inn & Suites Rochester South)
Location: United States > New York > Finger Lakes > Rochester
Price Range: $112 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Rochester - University Area 2.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
La Quinta Inn & Suites Rochester South Hotel Rochester
La Quinta Inn And Suites Rochester South
Hampton Inn Rochester
Rochester Hampton Inn
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