We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
We loved this hotel! I tend to be picky, and I was actually impressed by this hotel. It is very clean, comfortable, and inviting. The free breakfast has a lot of variety, and serves good quality food. For example, instead of the usual cheap stirred...More
I was at first had my reservations about an expess, but this hotel was far from anything to be conserned about. The hotel was very nice and modern. The beds comfortable and rooms spacious. The free breakfast was fantastic, eggs, pancakes, hot cinnamon buns yum!...More
Response from VisionsGM, General Manager at Holiday Inn Express Rochester - University AreaResponded August 24, 2017
Good Afternoon "Nhacic"
Thank you for your feedback!
I am happy to hear that you enjoyed elements of your stay with us. I am glad you had a good nights rest on our beds, and were able to get a good breakfast to start your...More
I stayed at this holiday inn express with my 2 young children as part of a quick overnight trip to the area. We frequently visit Rochester but this was our first stay at this hotel. Staff was friendly and the lobby was very nice, clean...More
Response from VisionsGM, General Manager at Holiday Inn Express Rochester - University AreaResponded 3 weeks ago
I want to start by saying I am sorry that you did not have a positive experience while staying at our property.
We pride ourselves on providing a comfortable, and clean stay for our guests in all areas of our hotel, including the...More
This hotel was a little hard to find because it doesn't face Henrietta Road. The room was a bit small compared to other hotels. The carpet in the hallway needed cleaning and the tile floor near the elevator had dirt on the floor for two...More
Thank Patricia C
Response from VisionsGM, General Manager at Holiday Inn Express Rochester - University AreaResponded December 11, 2017
Good Morning Patricia,
I want to start by saying thank you for all of this feedback.
In regard to the carpet, I am so sorry that we failed you on the cleanliness of it. We strive to keep not only our guest rooms, but our...More
My husband, daughter and I stayed one night en route from MI to MA, and were particularly impressed with the breakfast. Unlike many similar types of hotels, the HI Express offered freshly made egg-white omelettes (right on the buffet--no need to wait in line) and...More
Response from VisionsGM, General Manager at Holiday Inn Express Rochester - University AreaResponded September 20, 2017
Good Morning JoMich,
I am so happy to hear you enjoyed the selection of our breakfast! We do pride ourselves on having great options for our guests, and I am glad to see that they were to your liking!
Also, thank you for taking the...More