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Holiday Inn Express Rochester - University Area

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Holiday Inn Express Rochester - University Area
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22 Reviews from our TripAdvisor Community

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Showing 20: English reviews
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Convenient location to local stores (Costco/Walmart...) and restaurants. Lobby/Fitness Room and Pool areas are all very nice. Room was smaller than a normal size Holiday Inn Express, so with a family of four, had to do some tip-toe around kids/suitcases/beds. Nice to have a microwave and bar fridge in the room. Room HVAC was noisy as well, indicated to staff... More 

Helpful?
1 Thank Brad M
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear Brad M, Thank you so much for your review. I am sorry about the issues about the breakfast hours during your stay, I just kindly as you to let me know what was the date you have stayed with us in order to further investigate what may have happened for this issue to occur. Our breakfast hours are 06:00~09:30am... More 

New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The room is adequate I stay here thinking it was closer. It is really not convenient. It states it used to be Quinta. Please check a map before booking. The staff tried to be helpful, but I wish I had stayed downtown for convenience or at the airport for price

Helpful?
Thank purplenugget
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear Purplenugget, Thank you for your review, although we are at 4 miles (6 min) to the ROC international airport and on the exit 16 of the 390. I apologize our newly renovated hotel location was not on your destination range expectations. We hope to see you again in the future. Best Regards, Fernando More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

The rooms were nice if a little small. The bed was comfy and lots of pillows. There was a keurig for coffee. The bathroom had a hairdryer and a curved curtain pole on the shower. I like the curved poles, makes me feel less claustrophobic. The halls look like they are next on the list to be refabbed. The rug... More 

Helpful?
Thank Paula Z. T
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear Paula Z. T. Thank you for taking the time to write us a review. We apologize for the ice machine on your floor, unfortunately we could not fix "in house" and we had to call a service provider to have that issue fixed. We hope to see you again soon. Best Regards, Fernando More 

Modesto, CA
Level Contributor
243 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Staying in the area for the night we chose this property for our IHG stay. When you walk in you are immediately impressed with the updated look of the lobby area. Greeted by Sarah who was very welcoming and helpful in many ways, we were given an upgraded room. My next comments will be both good and not so good.... More 

Helpful?
Thank MaryModesto
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear MaryModesto, Thank you so much for your rich and detailed feedback. We certainly appreciate all your input in order to improve our services. We hope you will visit us again. Best Regards, Fernando More 

Washington DC, District of Columbia
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 16, 2016

No problems, no surprises. Just what I expected from a Holiday Inn Express. Would definitely stay there again. Convenient to RIT which was the purpose of my stay. Restaurants nearby and easy access to interstate.

Helpful?
Thank HikingisHeaven
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear HilkingsHeaven, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again soon and will try to go beyond your expectations, Best Regards, Fernando More 

Pittsfield, Massachusetts
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
5 of 5 stars Reviewed August 11, 2016

We were visiting family and needed a place to stay. We picked this place for its location. When we arrived we were very impressed with the appearance of the Holiday Inn Express Rochester - University Area. What really made our stay special was the staff. Everyone we met there were terrific. We really want to single out Fernando, the GM,... More 

Helpful?
2 Thank k l
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear k l, Thank you so much for your review, we are very happy to see you enjoyed your stay and we were able to go above and beyond of you expectations. Please come to visit us again. Best Regards, Fernando More 

Somerset, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 10, 2016

I stayed with my sister for a wedding and the hotel is nice and clean. Pressed for time on our arrival I was disappointed in the timeliness of check in. Sarah was on her personal cell phone talking and we stood there waiting for her to finish her phone call at check in and check out. When we got to... More 

Helpful?
1 Thank somclass2000
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear somclass2000, Thank you so much for your review and feedback. We appreciate your valuable comments in order to help us to improve. I will certainly address the situations you mentioned in order to prevent to happen again with another guest. We do hope to have the opportunity to welcome you back in the future, so that we can provide... More 

Ontario, Canada
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed August 8, 2016

In order to get the best rate, I had to make 3 separate reservations for a 3 night stay! This resulted in a $150 incidentals hold on my credit card which was utterly ridiculous considering all that you can purchase at this EXPRESS is soft drinks and peanuts! Oh maybe a bag of chips too!! It would have been considerate... More 

Helpful?
Thank Countykat
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear CountyKat, I am so sorry you feel this way about our newly renovated hotel and we certainly appreciate your feedback to help us to improve even more. Our guests' satisfaction is our most important goal and in any moment we are sneaky about anything as the entire information on the reg card has the same font size, we also... More 

Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 3, 2016 via mobile

We visited the Holiday Inn Express in Rochester for a concert in the downtown loop. It cost us approximately 25 dollars by taxi to get us to our location downtown. The rooms were very clean. We had 2 queen size beds. Breakfast was also decent after a night on the town in Rochester. Overall excellent hotel to stay at in... More 

Helpful?
Thank DomJack08
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear DonJack08, Thank you for your review. I am glad to hear you had a great time with us. Please come to stay with us on you next visit. We have a few great concerts coming to town. Best Regards, Fernando More 

Newburgh,, New York, United States
2 reviews
5 of 5 stars Reviewed July 28, 2016

Arrived late in the night and the room i booked was not available. However Mary at the front desk was awesome and apologized. Mary made every effort to get me situated and went out of her way to make up for the misunderstanding. The hotel is clean and the staff is super polite and helpful. I plan on staying there... More 

Helpful?
Thank Maxine H
VisionsGM, General Manager at Holiday Inn Express Rochester - University Area, responded to this review

Dear Maxine H, Thank you so much for your review and for taking the time to acknowledge Mary, she is a great asset for our hotel. Our staff staff takes great pride in going above and beyond for our guests, it is something we enjoy in doing it. We hope you will visit us again soon. Best Regards, Fernando More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located just 4 miles from the airport and less than a mile from University of Rochester, Monroe Community College, Strong Memorial Hospital and the Erie Canal. Local corporations include Xerox, Kodak, Bausch & Lomb, and Harris RF. Hockey, lacrosse, and soccer games played at nearby ESL Sports Center, Rhino Stadium, Frontier Field or Blue Cross Arena. ... more   less 

Additional Information about Holiday Inn Express Rochester - University Area

Address: 717 E Henrietta Rd, Rochester, NY 14623-1405 (Formerly La Quinta Inn & Suites Rochester South)
Location: United States > New York > Finger Lakes > Rochester
Price Range: $111 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Rochester - University Area 2.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
La Quinta Inn And Suites Rochester South
La Quinta Inn & Suites Rochester South Hotel Rochester
Hampton Inn Rochester
Rochester Hampton Inn
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