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Holiday Inn Rochester Downtown

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Holiday Inn Rochester Downtown
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35 Reviews from our TripAdvisor Community

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Showing 34: English reviews
Ottawa
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

The staff made this hotel always polite and quick to help with directions and very accomodating. The room was clean the hotel was clean and the location was great. The beds were comfy!!!!! Had a great weekend at this hotel.

Helpful?
Thank Jeff J
Joanne G, Director of Sales at Holiday Inn Rochester Downtown, responded to this review

Thank you so much for your 5 Star review of the Holiday Inn Rochester Downtown. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again so we may continue to exceed your expectations Sincerely, Joanne G Director of Sales More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I was there for 3 nights. I didn't spend much time in my room becasue of other things going on, but, the room itself was nice. Fridge, micro wave and large flat screen tv. The restaurant was good. They also had a room for banquets, large meetings, etc. It was on the banks of the Genesee River. The front desk... More 

Helpful?
Thank Harold R
Joanne G, Director of Sales at Holiday Inn Rochester Downtown, responded to this review

Thank you so much for your 5 Star review of the Holiday Inn Rochester Downtown. We are pleased to hear you enjoyed your stay with us. I will share your feedback with our staff. We are glad you were able to enjoy the fridge, microwave and view of the Genesee River. We hope you will visit us again so we... More 

Cincinnati, Ohio
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 31, 2016 via mobile

The elevators worked extremely well. Also the best hairdryer in a hotel. Food was just okay. Bartenders were very nice and accomadating. Not much going on downtown after 11pm. Easy walk to the ballpark.

Helpful?
Thank Laura H
1 review
5 of 5 stars Reviewed July 26, 2016

Lannell is a rock star!!! We came up to Rochester to visit with family and stayed at the Holiday Inn while we were here and were spoiled rotten by the front desk. Lannell went above and beyond to meet our family's needs. All of our interactions with the staff were great and the view from our room was beautiful. Thank... More 

Helpful?
Thank ScottandKelly D
A TripAdvisor Member
3 of 5 stars Reviewed July 23, 2016 via mobile

We stayed 3 nights. Older hotel that had been nicely upgraded. A bit noisy with doors shutting through the night. Refrigerator door was not level so door could not be easily opened. Electrical cords for tv, microwave and fridge were all plugged in to a surge protector that was hanging from fridge. Daily room service was just "ok". Front desk... More 

Helpful?
Thank A TripAdvisor Member
Joanne G, Director of Sales at Holiday Inn Rochester Downtown, responded to this review

Thank you for your feedback regarding your recent visit at our hotel. As we continue to renovate the Holiday Inn Rochester Downtown hotel, many of the issues you experience have already been address or are being addressed. We value your comments and welcome the opportunity to serve you again. Sincerely, Joanne G. Director of Sales INSERT JOB TITLE More 

Mississauga, Canada
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed June 27, 2016

Just visited Rochester for the first time. Attended their jazz festival. Lots of musicians staying at the Holiday Inn Rochester Downtown. Overall, an enjoyable stay. Hotel average. Nothing outstanding. A bit tired and in need of some refreshing. I could do without the gold/brown carpeting. Gross! Staff at the front desk are super friendly and helpful. Really on top of... More 

Helpful?
Thank Tracy S
IHGService, Guest Relations Manager at Holiday Inn Rochester Downtown, responded to this review

Dear Tracy S, I appreciate your post regarding your recent stay at our hotel. Your review is important as it will help us monitor the things we need to improve on and the things we are good at. Thank you for recognizing our hotel staff and the customer service they delivered. It is good to know that you found our... More 

Forestville, Maryland, USA
Level Contributor
75 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed June 9, 2016

I've been to a lot of Holiday Inns in my past but the hospitality at this hotel, I'm putting at the top of my list. I was very impressed BEFORE I even walked in the door. I called the catering department and spoke to Patti Smith, who was able to answer all of my questions even though she was not... More 

Helpful?
1 Thank spachick
Joanne G, Director of Sales at Holiday Inn Rochester Downtown, responded to this review

Thank you so much for your 5 Star review of our hotel. I am pleased to hear you enjoyed your stay with us and will be sharing your comments with Pat Smith, Rodney, their supervisors and the rest of our staff. It's something our staff takes great pride in, so we value your feedback. We look forward to your next visit... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 8, 2016 via mobile

Stayed at this hotel for business and was extremely impressed. Newly renovated and great service. My bar tender Monica Bush was amazing and made my stay a memorable one. She was professional, friendly and provided prompt service. I will stay here in the future because of the level of service she provided.

Helpful?
1 Thank bailey020202
Joanne G, Director of Sales at Holiday Inn Rochester Downtown, responded to this review

Thank you so much for your review of our hotel and comment regarding Monica, one of bartenders! We are pleased to hear you enjoyed your stay with us and will share your feedback with Monica and her supervisor.  It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joanne... More 

Cortland, New York
Level Contributor
79 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed May 18, 2016

Stayed here the night before a half marathon recently. The location is excellent, withing walking distance to everywhere I wanted to go. The hotel and room were nice. The bathroom was large. The staff were friendly. The air in the room was loud though, and it kept waking me up through the night. I don't even know if it was... More 

Helpful?
1 Thank n02578845
IHGService, Guest Relations Manager at Holiday Inn Rochester Downtown, responded to this review

Dear n02578845, Thank you for taking the time to write a review of our hotel. I am pleased to know that you found our staff friendly. On the other hand, it is regrettable that some aspects of our property did not live up to your expectations during your most recent visit. Allow me to apologize for any inconvenience you may... More 

CHIPPEWA FALLS
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 17, 2016 via mobile

Nice hotel downtown. Big clean room. They had a bar and morning breakfast buffet we did not take advantage of. It is close to a lot of activities. The Frontier Park and the hockey area are close by. A nice river walk is right behind the hotel you can get a walk in.

Helpful?
1 Thank WILLIAM P
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Rochester Downtown recently completed $5+ million dollar renovations in our Guest Rooms, Meeting Space/Ballrooms, Fitness Center and Seasonal pool. We are a full service hotel in the heart of downtown , excellent customer service and competitive prices. The hotel features both King Bed and rooms with two Queen beds as well as spacious 1 bedroom executive rooms. Many guests rooms overlook the Genesee River. Our full service restaurants-River Club and State Street Bar & Grill provide our guests with delicious breakfast and dinner. ... more   less 

Additional Information about Holiday Inn Rochester Downtown

Address: 70 State St, Rochester, NY 14614-1359
Location: United States > New York > Finger Lakes > Rochester
Price Range: $116 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Rochester Downtown 3.5*
Number of rooms: 217
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