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I believe that great experiences should be recognized. I recently stayed at your property (9/12-9/13) for business and wanted to send a note about a great interaction I had at check in.
I am new to Hilton properties and am in the midst of a...More
Response from Don S, General Manager at Hilton Garden Inn Rochester/University & Medical CenterResponded yesterday
Thank you for taking the time to give us your feedback. So glad you gave Hilton a try! I am happy to hear that Julie gave you exceptional service and I know she appreciates the feedback as well.
We chose this hotel because of its close proximity to the University of Rochester. It's a 3 minute drive to Admissions or a 15 minute walk. There are plenty of restaurants and the University Bookstore is close to the hotel. This Hilton Garden was excellent....More
Response from Don S, General Manager at Hilton Garden Inn Rochester/University & Medical CenterResponded July 17, 2018
Thank you for your wonderful review. I'm so glad that you enjoyed your stay and everything was in perfect order for you. We look forward to serving you in the future!
I stayed here during a conference and found my accommodations to be quite modern and comfortable. I appreciated how quiet it was in my room. I also enjoyed the breakfasts and the catered event lunches. Next time I'm going to make it a point to...More
Staff was friendly, food was good. Good location. No complementary breakfast, but the options made up for it. Room was clean and up to date. Close to U of R and had everything I was looking for. Nice bar.
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Response from Don S, General Manager at Hilton Garden Inn Rochester/University & Medical CenterResponded 1 week ago
Thank you for taking the time to rate the hotel and restaurant as we really appreciate the feedback.
This hotel seemed very new. The lobby was nice and the rooms were a nice size, clean and modern. The hotel is part of College Town and has a book store and dining steps away.It is in a great location if you are visiting the...More
Response from Don S, General Manager at Hilton Garden Inn Rochester/University & Medical CenterResponded 2 weeks ago
Thank you for the excellent survey response! So glad to hear that you enjoyed your stay with us.