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Hilton Garden Inn Rochester Downtown

Traveler (43)
Room & Suite (30)
Video (1)
Certificate of Excellence

About

#5 of 29 hotels in Rochester
Location
Cleanliness
Service
Value
Certificate of Excellence
Featuring an impressive lobby, a central arboretum and an enclosed glass atrium from basement to ceiling, the beautiful Hilton Garden Inn Rochester Downtown hotel boasts a prime location in the heart of downtown Rochester, NY. We are just a short walk from the Rochester Riverside Convention Center and offer easy access to Rochester attractions including the Strong National Museum of Play. All of the inviting guest rooms and suites at this hotel in downtown Rochester, New York, feature complimentary WiFi, an ergonomic desk, a coffee maker, a microwave and a refrigerator. Stay productive in the complimentary 24-hour business center and plan a meeting or intimate wedding reception at this hotel in downtown Rochester, NY, with a board room, two flexible function spaces, a ballroom and creative onsite catering. Enjoy a delicious buffet breakfast in The Garden Grille and savor cocktails, local wines and grilled specialties in the relaxed and stylish Drifters LB. Buy snacks and sundries in the 24-hour Pavilion Pantry(R) or order something from our evening room service menu. Energize with contemporary cardio equipment in the complimentary 24-hour fitness center and swim in the heated indoor pool.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Airport transportation
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
98Great for walkers
Grade: 98 out of 100
31Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
586Reviews
16Q+A
34Room tips
Traveler rating
  • 383
  • 137
  • 43
  • 12
  • 11
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Popular mentions
I visited the Hilton Garden Inn in Rochester on my way across the US by train to break up my trip. I arrived in the evening and reached out to the hotel to see if there was a shuttle, and they picked me up at the train station. I’m not sure if this is always an option, but it
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Response from HGIDowntown, Manager at Hilton Garden Inn Rochester Downtown
Responded 4 days ago
Hello StillTravelingOn, Thank you so much for taking the time to give us such a great review! Our goal is to make sure we assist every guest we come in contact with as well as making every stay memorable. The shuttle is a great service we provide to the guest and I am happy to see that they came in handy to you during your trip! Dinosaur BBQ is a great local restaurant and I am glad the employees suggested it and you enjoyed it! Good luck on the rest of your trip! -Emma O
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Hotel's Favorite
The hotel is an old building in downtown. It does have real character. The front desk staff were friendly. The room I had was large enough. The bed was comfortable enough. There is a fridge and a pretty good size TV. The thermostat worked well. Everything was quite
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Response from EmmaO1856, Manager at Hilton Garden Inn Rochester Downtown
Responded 3 weeks ago
Hi FTLAW, The best part of the hotel is by far the history it has, I agree it has a lot of character. We are so happy you were able to enjoy all the great amenities the hotel has to offer during your stay. Drifter's does have a great selection of both beer as well as a great menu to go with it as well. We are very happy to see that you enjoyed your stay with us, thank you for taking the time to share how wonderful your experience was! We are looking forward to your next stay with us. SIncerely, Emma O.
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Late checkout was a problem (even though I was told on the phone it would not be a problem), breakfast cost $12.95 which was pretty expensive for underdone eggs, deep fried (too much) bacon, dried out sausage and frent toast that had no flavor. Price was high due to the city
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Review collected in partnership with Hilton Garden Inn
Response from HGIDowntown, Manager at Hilton Garden Inn Rochester Downtown
Responded 4 days ago
Hello Cherihorn, I am so sorry that you faced so many problems during your stay. I will be sure to address these problems with the departments you mentioned. Normally check out is a Noon and anything later than that is normally notated in the guest dossier and communicated to other departments. I am so sorry that this did not happen. Please feel free to contact me at 585-232-5000 so we can discuss how we can make this right. Thank you for taking the time to give us such an honest review and giving us the chance to make this right. -Emma O.
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Everyone from the front desk, bartender, and breakfast staff was over the top helpful. Room was very clean. High ceilings. Quiet. Bartender loaned us chanmpagne glasses (celebrating graduation). Quick walk to blue cross arena. Parking stated $10 , but hotel validated and it was
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Review collected in partnership with Hilton Garden Inn
Response from HGIDowntown, Manager at Hilton Garden Inn Rochester Downtown
Responded 4 days ago
Hi devolutionisreal, We here at the hotel love to pride ourselves in going above and beyond to make each stay a memorable one. I am happy to hear that every staff member you encountered made sure to assist you. Congratulations to the graduate in your family! Thank you for choosing to stay here with us while celebrating such a wonderful milestone. We look forward to your next stay with us -Emma O.
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Stayed here overnight, as we had tickets for Hamilton. Easy and close to park car by ourselves. Fast check in/checkout. Super clean room. Ate at drifters & food was unbelievable! Buffalo Mac n cheese, Reuben & poutine fries..yummy! Also had breakfast the next day. Ordered
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Review collected in partnership with Hilton Garden Inn
Response from HGIDowntown, Manager at Hilton Garden Inn Rochester Downtown
Responded 4 days ago
Hello Sightseer38189617804, We are so happy to hear that you enjoyed your stay with us here at the Hilton Garden Inn. Being centrally located in the downtown area makes it an easy commute to places like the auditorium as you mentioned. With the great weather upon us we are also a short walk to many activities and restaurants. As you mentioned in your review our restaurant Drifters menu has something for everyone. Each item just as delicious as the last. We look forward to your next stay here! -Emma Ocasio.
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PRICE RANGE
$169 - $308 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkFinger LakesRochester
NUMBER OF ROOMS
106
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