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BEST WESTERN Rochester Marketplace Inn

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BEST WESTERN Rochester Marketplace Inn
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329 Reviews from our TripAdvisor Community

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Showing 317: English reviews
Marshfield, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

Place was undergoing construction during our stay so the lobby was a mess. The inside was kind of a dump with old, stained carpets on the hall floors, and the exit sign in the hall hanging by a wire on one side. Toilet didn't work but they moved us to another room immediately. Bed was comfortable and clean, sheets smelled... More 

Review collected in partnership with Best Western

Helpful?
Thank Patricia R
Dracut, Massachusetts
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

All in all not a bad hotel. The renovations that are ongoing made getting around the lobby a chore. But on a good note it is going to be very nice. The breakfast was more than I expected with eggs and sausage.

Helpful?
Thank Tom R
Markham, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Renovations were being done in the lobby area so we had to walk outside of the hotel and through the side doors to get to our room (which was located on the main floor). This wasn't a huge inconvenience. There were 4 of us (2 adults, 2 young kids) and the room was spacious enough for our needs. We got... More 

Helpful?
Thank Jess C
Saratoga Springs, New York
Level Contributor
144 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Negatives: Lobby is a mess, barely have part of a new floor down. Hallway and walls stripped down where we were placed. So, moldy smell everywhere. Really not good to place guests there. Even taking allergy meds doesn't totally help. Had to request desk to get a maid to bring fresh towels after we returned to our room hours later.... More 

Helpful?
Thank Adirondacker1
Brampton, Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is my preferred hotel in Rochester NY. I have stayed at this hotel about 10 times in the last few years. The rooms are quite large and nicely decorated and very clean. It will be great when the renovations are complete.

Review collected in partnership with Best Western

Helpful?
Thank kennethmS5750QZ
Toronto, Canada
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel will be very nice when renovations are complete. In the meantime, it's a bit of a mess with half of the hotel lobby behind a curtain and areas off-limits. The elevator smells awful, but it can't be avoided without walking out of your way to the back stairwell. The room itself was nice. It was clean. My biggest... More 

Helpful?
Thank AWeber1991
Mission Viejo, California
Level Contributor
216 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Main reason for choosing this hotel was its proximity to RIT. Knowing BW quality, it was easy to make a reservation. The room was spacious and clean. Wifi was fast and breakfast was plenty. Staff was friendly and check-in/out was quick. Parking was plentiful and seemed safe.

Review collected in partnership with Best Western

Helpful?
Thank betamax12345
White Lake, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Our first room had a very bad smell, and the air conditioning did not work. When we requested a new room, we were given one immediately without question. The second room was very comfortable, smelled clean, and the air worked.

Review collected in partnership with Best Western

Helpful?
Thank Nancy M
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Nancy, Thank you so much for choosing the Best Western Rochester, I am sorry to hear about the issue you had with the first room but am very happy to hear that we corrected the issue for you. I am glad that minus the AC issue with the first room you enjoyed your time with us. We look forward to... More 

Elgin, IL
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel is being remodeled and for good reason... Hallway carpets are filthy and smell in stairway areas where AC is not on, key entries on side entrances are not all functioning and rooms are aging. I had to carefully walk around tools and materials stored in the room where the only ice machine is located and there are tarps... More 

Helpful?
Thank Laura W
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Laura, Thank you so much for taking the time to respond to us about your stay. I would like to apologize for the fact that you did not enjoy your time with us because of the renovations. As you could tell the property is due for a renovation and our overall goal is to provide the most updated and... More 

Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 20, 2016

As someone else mentioned, this hotel is better for families than couples. Alot of noises in the halls such as the many kids running up and down the halls early in the morning and housekeeping having conversations directly outside the door about how dirty a certain room was when they checked out. Location is great, gentleman at check-out was very... More 

Helpful?
Thank KookyPirate
James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review

Dear Guest, Thank you for choosing the Best Western for your trip to Rochester, I am glad to hear you enjoyed your time with us and will be more the happy to share your kind words with Robin our breakfast attendant. We look forward to your next visit to the Rochester area. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Best Western Rochester Marketplace is perfectly located in the "heart" of Rochester's shopping and restaurant district.We are minutes from all major highways and the Rochester International Airport. We offer plush accommodations featuring micro fridges, 40-inch flat panel televisions with DVD players, wired and wireless internet access, and a fabulous free hot full breakfast buffet for all our guests. We are minutes from the city center, convention district, and all major universities and corporations. Our staff will gladly shuttle you to any venue with in five miles of our property. Our staff looks forward to being your home away from home when visiting the Rochester New York area. ... more   less 

Additional Information about BEST WESTERN Rochester Marketplace Inn

Address: 940 Jefferson Rd, Rochester, NY 14623-3214
Location: United States > New York > Finger Lakes > Rochester
Price Range: $94 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Rochester Marketplace Inn 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Best Western Marketplace Hotel Rochester
Best Western Rochester
Rochester Best Western
Hotel Style:
#7 Business Hotel in Rochester
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