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Staybridge Suites Rochester University

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Staybridge Suites Rochester University
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288 Reviews from our TripAdvisor Community

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Showing 281: English reviews
Cleveland, Ohio
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

We selected this hotel because it had a large suite that could fit my family of 5 and all of my son's stuff that we needed to store for the night before moving him in for college. I was immediately alerted that this hotel must have some issues when the woman at the front desk spent a full 5 minutes... More 

Helpful?
1 Thank shakergal2015
Hackettstown, New Jersey
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We arrived a little early for check-in, and were courteously greeted by Anthony, and we were upgraded to a riverview suite. Our suite was clean and well appointed-we took advantage of some of the dishes and flatware for our "Olympics Watching snacks". The hotel was just a footbridge walk away from Rochester University, so we took advantage of the lovely... More 

Helpful?
Thank nanar226
arkansas
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were here for a sad reason, memorial of a dear friend across the river at the Interfaith chapel, but our stay was wonderful. We were able to do early checking in, the desk person was very kind and upgraded us to a river suite (wonderful views of the river, birds and a spectacular sunrise), and the life celebration after... More 

Helpful?
Thank cindy412
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Last year, my daughter and a friend had an opportunity to spend five days at the RIT for a high school science program. They loved the course and I loved the hotel, Homewood Suites. We returned this year again for another class at RIT but unfortunately could not stay at Homewood Suites. We stayed at Staybridge Suites, a huge mistake.... More 

Helpful?
Thank Vocation04
IHGService, Guest Relations Manager at Staybridge Suites Rochester University, responded to this review

Dear Vocation04, Thank you so much for your review of our hotel. We are glad you found our staff to be friendly. On the other hand, please accept our deepest apology for the experience you had with the room you received and the condition of our laundry area and facilities did not live up to your expectations. We work very... More 

Edison, NJ
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 5 weeks ago via mobile

First the good: bed and sofa bed were pretty comfortable, rooms were quiet, and having a full kitchen is nice. The staff were generlly friendly. The not so good: The room needed a serious deep clean (e.g., kitchen backsplash was dirty, the sink/garbage disposal had a smell, a dirty sock was under my night stand...), and the rug appeared to... More 

Helpful?
Thank LadyFern
IHGService, Guest Relations Manager at Staybridge Suites Rochester University, responded to this review

Dear LadyFern, Thank you for being our guest and for taking the time to share your comments. It is great to know that you appreciated our comfortable beds. However, we are concerned to read that you found the cleanliness of the room to be below par. We sincerely apologize for any inconvenience these issues may have caused you. Rest assured,... More 

St. Catharines, Canada
Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 21, 2016

we took a suite for us and the kids, everyone at the hotel was very friendly and made an effort to help with suggestions or whenever possible. The room was great, very well kept. The in-room Dvd player was dead but we overcame. The breakfast was somewhat overcooked bacon, but to be expected with cooking rules when food is left... More 

Helpful?
Thank Jake T
Belgrade, Maine
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 18, 2016

THis is a very nice hotel. The property is well situated within Rochester to get to the university and to shopping and restaurants. The room was very clean. The beds were comfortable and had fresh, crisp linens. OUr room had a nice view of he river which was nice. Should I be in this area gain, I would stay here... More 

Helpful?
Thank Kim d
Westmont, New Jersey
Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed July 17, 2016 via mobile

Lobby fine, but in room: old carpet with old stains lightly visible everywhere, cracked tile in bathroom floor, very dated... though comfortable bed, clean linens, temperature control good. Bedroom has closing door, have to walk through bedroom to get to bathroom. Allows pets, beware if you have bad allergies, we were fine (light allergies to pets). Someone snuck a smoke... More 

Helpful?
Thank Jo N
IHGService, Guest Relations Manager at Staybridge Suites Rochester University, responded to this review

Dear Jo N, Thank you for taking the time to convey your comments regarding your recent experience with us. We are pleased you found the beds comfortable. However, we regret letting you down on some aspects of your stay. We have taken not of your comments regarding the condition of the carpets and the rooms. We do value the comments... More 

Cary, North Carolina
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 1, 2016

This is a tricky one to review. I suppose it's not the fault of the hotel that it's located on the border between the 'hood and the university. We've stayed there 2 or 3 times over the past 5 years and each time there have been people being arrested in front of the hotel. I have not seen any problems... More 

Helpful?
Thank xwordqueen
IHGService, Guest Relations Manager at Staybridge Suites Rochester University, responded to this review

Dear xwordqueen, We certainly appreciate you taking the time to bring this matter to our attention. We are elated to hear you liked our convenient location and staff service received. Guest safety is of the utmost concern to us and we are committed to making every possible effort to provide a secure environment. We apologize for any discomfort you may... More 

San Jose, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 21, 2016

This is the second time I stayed at this hotel and I was impressed both times. This hotel is in a great location, right by the river and across from the University. You really can't beat the location.Food within walking distance. The best thing about this place is that they have a social hour after 5:30 where they provide wine... More 

Helpful?
Thank Joe I
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Staybridge Suites hotel in Rochester, NY blends sophisticated, extended stay hotel surroundings with friendly service in a beautiful suburban setting. We are easily accessible from the NY Thruway, I-390, I-490, I-590 and are located just minutes from the Greater Rochester International Airport. Our hotel is just minutes away from the University of Rochester, Rochester Institute of Technology, and several major corporations such as Kodak, Bausch & Lomb, and Wegmans. You will experience comfort and convenience with our spacious studio suites, one-bedroom suites, and two bedroom suites, each complete with living room and full kitchen. Our daily breakfast buffet features hot items and our free Social Reception (featuring a light dinner with beer, wine, & soft drinks) is available Tuesday - Thursday evenings from 5:30-7:30PM. If you prefer to dine out, choose from any number of restaurants that feature a range of cuisine and ambiance. Our shuttle is available Monday - Friday 6:30-10:30 AM and again 5:00-9:00 PM and will take you to your destination within a 3 mile radius. When it's time to unwind, relax next to the fire pit on our Patio overlooking the Genesee River and University of Rochester; or enjoy our indoor pool or workout in our fitness room. Leisure opportunities are plentiful- we are just minutes from Seneca Park Zoo and Rochester Museum and Science Center, and within a 1 hour drive to Finger Lakes, Casa Larga Vineyards, and the Genesee Country Village. ... more   less 

Additional Information about Staybridge Suites Rochester University

Address: 1000 Genesee St, Rochester, NY 14611-4106
Location: United States > New York > Finger Lakes > Rochester
Price Range: $135 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Rochester University 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Staybridge Suites Rochester University Hotel Rochester
Hotel Style:
#3 Business Hotel in Rochester
#7 Family Hotel in Rochester
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