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Staybridge Suites Rochester University

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Staybridge Suites Rochester University
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307 Reviews from our TripAdvisor Community

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Showing 300: English reviews
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Natick, Massachusetts
Reviewed 2 days ago NEWvia mobile

Stayed at this hotel on the way across northern NY with our baby and dog. 15$ pet fee and they greeted our dog with a welcome cookie. :) Free wifi and complimentary breakfast. Friendly staff and comfortable accommodations. Queen room had plenty of space and a comfy love seat.

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Helpful?
Thank catsch1
texas
Reviewed 3 weeks ago

i stayed 3/30 - 4/3 2017. weekday and weekend staff and service were equally amazing. the shuttle driver, Jim, went beyond. within his scheduel of airport, etc. he took me and my nephew (from rochester) to a good restauant, and was ready to pick us up when we were done. this is in spite of the pouring rain at the...

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Thank resistance
Indianapolis, In
Reviewed 4 weeks ago

Coming from one of the nicest Holiday Inns (yesterday, review also on TripAdvisor) to one of the worst partner hotels (Staybridge Suites) was more than a bit of a shock. We traveled to NY to look at colleges and very little of our experience has been appealing. I feel bad saying that because the front desk attendant told me to...

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4Thank lemon.basil
Van Alstyne, Texas
Reviewed March 16, 2017

After a long day, driving, etc., when checking in the person at the front desk can make all the difference in the world. Alissa was the person at the front desk who made the difference for me. She anticipated my needs and her having done so will probably make my stay and check out go more smoothly. Thanks Alissa!

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Thank Isaac B
Poughkeepsie, New York, United States
Reviewed February 1, 2017

Nicely welcomed into a nice and clean lobby. Room was clean and nice but had a strange odor. Around 10:30pm heard a dog barking and it just kept going till we called the front desk around 11:30pm. Must say that they took care of that... but only then realized that this hotel is pet friendly!!! that will explain the barking...

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Helpful?
Thank Gilad I
IHGService, Guest Relations Manager at Staybridge Suites Rochester University, responded to this review

Hello Gilad I, Thank you so much for staying with us and for taking the time to leave us your feedback. I am pleased to know that you found our rooms clean and apologize for the inconvenience our breakfast options may have caused you. I appreciate the feedback that we receive, whether positive and negative to ensure we provide the...

Brighton, Michigan
Reviewed January 30, 2017

We stayed at this hotel because unfortunately my wife required the Emergency Department at the Strong Memorial Hospital. The hotel is conveniently locate to the hospital. The staff was amazingly understanding at check-in, after we had been discharged for the hospital at 1:30 AM and the following morning. All the amenities and breakfast were perfect. We required a ride back...

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1Thank Steve M
Kent
Reviewed January 15, 2017 via mobile

We stayed here 5+ years ago and loved it; because of the staff, the pool, the room and the view. This time the room was great, the view was great, the pool was out of service (ceiling leaking) and the staff...well; the front desk staff were lovely and welcoming. The lady in the breakfast room on our first morning was...

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Thank mum21kent
Reviewed December 28, 2016 via mobile

Hospitable staff. Free parking, laundry, hot breakfast and many times dinner! Nice looking River view. The staff will go above and beyond to satisfy all your needs and they're very very friendly. There's a Social Hour on most weekdays except Friday with free food and drinks from 4:30 to 7:30 p.m.

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Thank اياد ا
Rio Rancho, New Mexico
Reviewed December 5, 2016

We were very pleased and the staff was just wonderful. We attended a class reunion there & the set-up was great. Dinner was amazing & beyond my expectations. There must be a bar or club very close by on the river walk because the loud music continued way after midnight. So glad they make the smokers go outside & previous...

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1Thank Holley-7
Reviewed November 16, 2016

Checked in as a family from Europe. Our children were so looking forward to it as there is a swimming pool. This was great as our children need to move about. However, the swimming pool is closed because the roof needs repairing already - despite this being a new hotel. When you check in you have to sign a paper...

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Thank Lee E
IHGService, Guest Relations Manager at Staybridge Suites Rochester University, responded to this review

Dear Lee E, Thank you for taking the time to write your review following your recent stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We greatly appreciate your kind words regarding our staff. However, we regret letting you down on some aspects of your stay, particularly with the closed swimming pool...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
The Staybridge Suites hotel in Rochester, NY blends sophisticated, extended stay hotel surroundings with friendly service in a beautiful suburban setting. We are easily accessible from the NY Thruway, I-390, I-490, I-590 and are located just minutes from the Greater Rochester International Airport. Our hotel is just minutes away from the University of Rochester, Rochester Institute of Technology, and several major corporations such as Kodak, Bausch & Lomb, and Wegmans. You will experience comfort and convenience with our spacious studio suites, one-bedroom suites, and two bedroom suites, each complete with living room and full kitchen. Our daily breakfast buffet features hot items and our free Social Reception (featuring a light dinner with beer, wine, & soft drinks) is available Tuesday - Thursday evenings from 5:30-7:30PM. If you prefer to dine out, choose from any number of restaurants that feature a range of cuisine and ambiance. Our shuttle is available Monday - Friday 6:30-10:30 AM and again 5:00-9:00 PM and will take you to your destination within a 3 mile radius. When it's time to unwind, relax next to the fire pit on our Patio overlooking the Genesee River and University of Rochester; or enjoy our indoor pool or workout in our fitness room. Leisure opportunities are plentiful- we are just minutes from Seneca Park Zoo and Rochester Museum and Science Center, and within a 1 hour drive to Finger Lakes, Casa Larga Vineyards, and the Genesee Country Village. ... more   less 

Additional Information about Staybridge Suites Rochester University

Address: 1000 Genesee St, Rochester, NY 14611-4106
Location: United States > New York > Finger Lakes > Rochester
Price Range: $121 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Rochester University 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Staybridge Suites Rochester University Hotel Rochester
Hotel Style:
#3 Business Hotel in Rochester
#7 Family Hotel in Rochester
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Questions & Answers

Here's what travelers have asked, with answers from Staybridge Suites Rochester University staff and other travelers.
3 questions
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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“accessable room has larger bedroom and bath at expense of the still roomy living/kitchen area.”
resistance, 3 weeks ago | Read review
“Near everything for University needs and for travelers---Chabad within walking distance.”
IsaacB87, Mar 16, 2017 | Read review
“First floor was fine.”
stevemS9104KD, Jan 30, 2017 | Read review
“If you are on the floor you will not hear people walking around above your head.”
79leee, Nov 16, 2016 | Read review
“When staying again, we will ask for the 4th floor. We stayed on the 3rd floor and did hear some noise from the room above us.”
SouthernAndIrish, Oct 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question