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Hotel Indigo Long Island - East End

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1830 W Main St Route 25, Riverhead, NY 11901-3113
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (112)
360
Panoramas (16)
Room & Suite (87)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Indigo Long Island - East End
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 8 hotels in Riverhead
Location
Cleanliness
Service
Value
At the very center of it all — the Hamptons,the North Fork, beaches, vineyards,shopping and nightlife, Hotel Indigo is yourstarting point for all the excitement Long Island's East End has in store for you. Indigo has all the luxuries and amenities you deserve. From the restaurant and lounge to our fireplaces,pool, and outdoor spaces, find your greatescape in one of our 100 contemporaryguestrooms on over eight private acres.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Parking
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Snack bar
Special diet menus
Vending machine
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Massage
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish, German
595Reviews18Q+A100Room tips
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Popular mentions
hockeyfun1 wrote a review Oct 2020
New York156 contributions32 helpful votes
Upon check-in, I wasn't greeted as a standard Platinum Elite member. Just a cold check-in experience. No bottles of water offered at check-in because of "covid" when asked, as if that has anything to do with the pandemic. Heard dog barking in the room next to us for much of the stay and hallway smelled like marijuana. Loud people partying all night in the hallway because the walls are paper thin. No "have a nice day" or any pleasant closing when checking out.
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Date of stay: October 2020
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Response from IHG Service, Owner at Hotel Indigo Long Island - East End
Responded 4 weeks ago
Hello Hockeyfun1l, Thank you so much for letting us know about your stay. I'm sorry to see that you were not recognized as one of our highly valued IHG Rewards Platinum Elite members. I have forwarded your review to our management to make sure this is looked into, and I want to apologize for this and for the noise from the other rooms as well. We will work tirelessly to ensure your future stays in our hotel, if you give us the chance, will be much more fluent, clean, and pleasant. As we always do. Additionally, I have sent you a PM to talk about this a bit more. Stay safe and healthy. Alejandro G. Case Manager IHGService
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Shari M wrote a review Oct 2020
Brooklyn, New York31 contributions6 helpful votes
Came for a birthday overnight for my husband. I booked a last-minute stay for the couples retreat that included 2 massages, an overnight stay and $50 for the restaurant. The book and coordination took some extra time. Long waits to get the reservation finalized, but the manager was nice. When I checked in the staff was nice, but it definitely didn't feel like a retreat or anything super welcoming. In the room 233 there was definitely dust and surfaces that were not cleaned which was worrisome because of COVID. Since it was a romantic stay, I didn't want to have to move or watch housekeeping clean so I cleaned myself. Then when I inquired about breakfast which is what I planned to use the $50 gift certificate on, I was told that there was no breakfast at the restaurant. I could do lunch at 12pm. Why was this not mentioned during my booking?? Okay, now lunch time comes and I'm told that the restaurant doesn't serve lunch until 3pm which is an hour after my checkout. Now I have no clue when I will use the gift certificate. The manage was a bit snippy when stating that I could come back or wait. She mentioned that the certificate is usually used for dinner as if that is a fine print on the certificate. It felt like an excuse to cover up he run around that I received since check-in regarding when I could use it. Oh I even tried to use it the night of check-in for drinks and apps, but there was no bartender in site. No one came over to us as we waited at the bar. Only a group of people laughing and talking. That's when I asked if it was ok to use for lunch. If I am being transparent, we are local so we know that Bistro 72 isn't good. That's why we didn't do dinner her, but wanted to do breakfast (kind of hard to mess up). What a waste? I booked a package for all of the amenities and it fell short. The massage was great, but it definitely was not a deep tissue massage. All in all, this is my 3rd time at the property and probably my last. It sucks because this place had sentimental value to my husband and I. It was our first hotel stay together about 8 years ago. For what it brands itself to be this hotel deserves a 2 rating. For a random stay for business, this hotel is a 3. It's obviously an okay stay if you're with family or business, but for couples or a staycation, it falls short in so man ways.
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from IHG Service, Owner at Hotel Indigo Long Island - East End
Responded Oct 29, 2020
Dear 0sharim, Thank you for choosing Hotel Indigo Long Island - East End and for sharing your experience with us. I would like to apologize for any inconvenience caused by the service of our staff, the cleanliness of our room and that you had troubles redeeming your gift certificate. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times. I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future. Best Regards, Ben W. Case Manager IHGService
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luvs2cook76 wrote a review Sep 2020
Flemington,NJ45 contributions8 helpful votes
We stayed 2 nights for our sons wedding in Southhampton and we were so disappointed with the accommodations based on the rate of over $200/night. Where to begin... 1,Upon arrival there was no signage on the front door of the hotel to indicate that masks were required. There was a poster once in the lobby, Social distancing markers only in the lobby. 2. The rugs in the hallway were positively filthy especially on the first floor by the first elevator. What a horrible introduction to a hotel! We knew we were in trouble. 3. The rooms only had double beds! Hello, this is 2020, buy some Queen beds ! The rooms we had were also very small and the furniture was worn and dated 4. The air conditioning was very noisy and did not work very well . Our room was not cool even though we had it cranking at 65 for the 2 days. 5. The high touch tv remote was not in plastic (as it was at a Marriott we had stayed at in August). There were no plastic or paper cups in the room, only glass with plastic covers on them in the bathroom. There were ice tongs in the room with the ice bucket! YUCK! The only indication that the room was cleaned to a higher level for the PANDEMIC, was a 2-4 line note on the desk. Thankfully I brought my own Clorox Wipes. 6. Hand sanitizer was only available at the elevators and not in the elevator ( Marriott had that) or by the ice or vending machines which are also high touch areas. 7. There was some signage in the hallways indicating the need for a mask except in certain areas. I did have remind 2 groups of guests to mask up in the hallways as they were non compliant. There was also no signage of how to properly wear a mask (Marriott had that too) 8. The room had a microwave stacked on a small refrigerator which gave the room a Motel 6 vibe. On a positive note, the pool looked clean but we did not use it. The breakfast at the Bistro on site restaurant was very good, and a shout out to servers Michael and Jake for excellent service. Also, the host and hostess in the morning were very friendly and personable. Overall, extremely under whelmed especially for the price point and the Covid precautions were a little light for a hotel in my opinion.
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Date of stay: September 2020
Value
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Room Tip: Is there a good room???
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1 Helpful vote
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Response from IHG Service, Owner at Hotel Indigo Long Island - East End
Responded Oct 5, 2020
Hello luvs2cook76, Thank you for choosing to stay with us amongst your many lodging options. We appreciate you sharing your feedback. Please know that our guests and employees have always been our hotel’s top priority, and in response to COVID-19, IHG has set protocols in compliance with local government guidelines/regulation to ensure the safety and welfare of all our stakeholders. I understand that anyone not adhering to the safety protocols can cause concern. I am genuinely sorry to hear about the cleanliness of both the room and public areas. I also recognize your disappointment with the air conditioning issues encountered. On a lighter note, I am thrilled that our breakfast options and hotel colleagues service met your expectations. Trust that our hotels observe the highest standards to ensure an exceptional experience for all our guests, and know that your feedback is important, and I have conveyed your remarks to our hotel’s upper management as a reference for continuous improvement on our services and strict implementation of our safety protocols. Again, thank you for your feedback. I hope we can win back your heart and try us again. Hope to see you soon! Best, Kenneth F. Case Manager IHGService
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Carla wrote a review Aug 2020
1 contribution2 helpful votes
This hotel is nice but their pet policy allows people to leave their dogs unattended. Someone’s dog was barking non stop after 10pm and the hotel could not reach the owners. This is a major problem and we had our own dog with us. So disrespectful and the hotel needs to update and change their policy to not allow pets unattended.
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Date of stay: August 2020Trip type: Traveled on business
2 Helpful votes
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Response from IHG Service, Owner at Hotel Indigo Long Island - East End
Responded Aug 31, 2020
Hello 816carlye, Thanks for choosing to stay with us among your many lodging options. We also appreciate your candid remarks. We’re always committed in providing our guests with a place to relax and create festive moments, and I am thrilled that you liked our hotel. While it is great that our hotel colleagues did their best to help with the pet noise encountered, I understand that his marred your overall experience. Trust that our hotels do their best to ensure an exceptional experience for all our guests, and we will immediately share your remarks to our hotel’s upper management for improvements on our amenities and services. I’ve also sent you a private message that should now be in your inbox discussing your stay further. Best, Kenneth F. Case Manager IHGService
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Jack wrote a review Aug 2020
New York City, New York7 contributions10 helpful votes
This was, by far, the largest gap I’ve ever had between expectations of the visit and the actual experience. This hotel tries hard to create a pleasant experience for guests but seriously falls short. The hotel rooms are decent but the common areas and hallways are dated. The air conditioner was not working reliably. I figured out, after a while, that opening and closing the door will cause it to turn back on for about 2 minutes so I had to do this a dozen times to keep the room cool. I complained to the front desk. They said they would send maintenance but they never showed up. The Wifi works on-and-off. It was a vacation but I had my laptop because I had to get a couple hours of work done. I could not even connect to the company VPN. Bistro 72 food was a hit or miss. The waiters are nice but young and inexperienced. Service is almost always slow. Bartender was a nice guy. Front desk was informed and helpful. The biggest disappointment was pool access. The main reason I stayed at this hotel was because of the outdoor pool (after much online searching and research). I was looking forward to getting away from COVID confinement and getting some sun and a good swim. I was there for 3 days and 2 nights; the pools chairs were always taken even at 9 AM. There was never a good time to sit by the pool. The hotel limits the number of people in the pool but it always felt too close for comfort. I left the hotel without a single dip in the pool. Not the hotel’s fault really but they could have added more sun chairs in and around the pool area. Will not stay at this Indigo again.
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Date of stay: August 2020Trip type: Traveled solo
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Response from IHG Service, Owner at Hotel Indigo Long Island - East End
Responded Aug 29, 2020
Hello JackOrJacques, Thank you for your stay and for taking the time to leave us feedback. While I appreciate your kind comments regarding our staff to be friendly and helpful, I am sorry to learn that you have some pool access issues. I am also sad that you found our common areas dated and WiFi to be spotty. I have shared your comments with the hotel management, and I am confident that the steps taken will improve your next visits with us. I hope to welcome you back! Best regards, Dianne L. Case Manager IHGService
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PRICE RANGE
$136 - $350 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkLong IslandHamptonsRiverhead
NUMBER OF ROOMS
100
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Frequently Asked Questions about Hotel Indigo Long Island - East End
Which popular attractions are close to Hotel Indigo Long Island - East End?
Nearby attractions include Tanger Outlets Riverhead (0.3 miles), Long Island Aquarium (3.4 miles), and Calverton National Cemetery (5.0 miles).
What are some of the property amenities at Hotel Indigo Long Island - East End?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Indigo Long Island - East End?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Hotel Indigo Long Island - East End?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Indigo Long Island - East End?
Conveniently located restaurants include Snowflake Ice Cream Shoppe, Briermere Farms, and Jerry & The Mermaid.
Are there opportunities to exercise at Hotel Indigo Long Island - East End?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hotel Indigo Long Island - East End?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Indigo Long Island - East End?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Indigo Long Island - East End offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Indigo Long Island - East End?
The staff speaks multiple languages, including English, Spanish, and German.
Are there any historical sites close to Hotel Indigo Long Island - East End?
Many travelers enjoy visiting Quogue Historic District (8.7 miles).