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Cheaper
Average
Higher
About
4.5
#2 of 14 hotels in Plattsburgh
Location
4.7
Cleanliness
4.6
Service
4.6
Value
4.4
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
At the Best Western Plus Plattsburgh you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Plattsburgh will stand out among other hotels in Plattsburgh,NY. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Plattsburgh will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Best Western Plus Plattsburgh garners appreciation for its extensive amenities, including a sizable pool and complimentary breakfast, and its convenient location near shopping and dining options. While many guests commend the hotel for its overall cleanliness and comfort, there have been isolated reports of rooms needing more thorough cleaning.
Experiences with the service vary, with some guests encountering exceptional staff, and others experiencing a lack of courtesy. Opinions on value are mixed, with some travelers finding the room rates steep, especially when additional cleaning and service concerns are factored in.
Rooms
Mixed
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Great facility very well maintained and very clean with great staff. The service was second to none. they're a big swimming pool and fairly size fitness room. the hotel is located right next to the Champlain Centre mall and closed to many great restaurants and a liquor store.
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Review collected in partnership with Best Western
Date of stay: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bob Smith, Owner at Best Western Plus Plattsburgh
Responded Jul 14, 2023
Good morning, Thank you very much for your excellent review of the hotel and the work of the staff. I know they appreciate your comments. Travel safely Bob Smith owner
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Hotel was great for families. Lots of kids at this place. The pool area is big and kept warm and also has a game room area for the littles. Breakfast is great. Hot fresh eggs, bacon, sausage, oatmeal, cold cereal, juices, tea and coffee with a waffle maker as well....it saved our family of 4 adults and 4 children a lot of money on breakfast. We requested rooms next to each other and the hotel gave us connecting rooms so the grandchildren could run from room to room. Close to shopping with a mall right next door within walking distance. Rooms were clean but would have preferred queen size beds, they were only doubles. Overall, great stay
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Review collected in partnership with Best Western
Date of stay: March 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bob Smith, Owner at Best Western Plus Plattsburgh
Responded Mar 9, 2022
Thank you Tracy for your extensive review of the hotel and staff. We do have queen single bed rooms available as well as Queen and King bedded two room suites. Safe travels Bob Smith owner
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As a hotel manager at a premiere hotel & resort I have fairly high but also fair expectations when traveling. That said, the BW was good and I would recommend.
Grounds and appearance: The property is in a good location, just a couple minutes off the highway. I will say that the exterior appearance had me slightly worried, however once inside I found it to be a clean and well appointed property. The halls are a little dark and dreary in my opinion, but there’s nothing wrong with that by any means. All in all 7/10.
Room and Housekeeping: Having managed a Housekeeping Department I fully understand the woes of that job, but I must say my room was clean and well appointed. None of the normal mishaps were present, such as a dirty fridge or stuff left in drawers. The fitted sheet on the bed was inside out but who cares. There was a slight odor in the room, almost like stale cigarettes, and the lamps have clearly not been dusted as there are cop-webs and a good layer of dust. I have one other thought on the room that has nothing to do with Housekeeping; the microwave is facing the bed and therefore the clock is right in your face at night. I may be in the minority here but I like it dark when I sleep so having a green clock in my face was less than great. My advice to Housekeeping would simply be to sit in the chair like a guest will and see it from their perspective; I have a feeling the dust and whatnot will stand out from that perspective. 7/10
Front Office: When I arrived I was promptly created by Erin who got me checked in quickly while taking the time to ask me about my trip. I was given clear directions to my room and brief rundown of the property, everything I needed. Checkout was quick, I swung by the Desk and Dustin got me squared away super fast. 10/10
F&B: So there is a Ninety Nine attached to the hotel, but for obvious reasons I ventured elsewhere. I also got up a little late so I was not able to try the free breakfast (6a-10a during the week).
Thoughts for Ownership: I have a couple thoughts I’d like to share since I know the owner actively reads reviews here. The patio/balconies for the rooms are cool, but they have no furniture; even a couple chairs would be nice. I love the tile in the showers and they look really nice, and one improvement I would recommend would be making them rainfall showers. Overall your team does a great job and you should be proud.
Giving a final rating is difficult for me. I am used to full service premium properties and therefore have that expectation, and this is certainly not that level of hotel. Given the price and what this property actually is, I would give it 8/10. It proved to be a clean and comfortable stop during my road trip, and I would recommend it for other travelers.
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Date of stay: October 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bob Smith, Owner at Best Western Plus Plattsburgh
Responded Oct 7, 2021
Good morning, Thank you for your extensive review of the hotel and the work the staff does. Good suggestion for house keeping to sit in the room and look at the entire environment as a guest would. When I was operating restaurants I would sit in a bathroom stall to view the things that would cause guest complaints, I appreciate your compliments about Erin and Dustin. Both were recently promoted to AGM and FDM respetively. I am sorry you did not try the Ninety Nine as they have had numerous compliments over the years. I appreciate your direct comments to me and suggestions about patio furniture as well rainfall showers Safe travels Bob Smit owner
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This hotel is enormous. Walking around from one wing to another reveals the scale. The amenities it has are all well done. The carpets and overall fit and finish of the hotel are all very high for a mid-level hotel.
You won't find some sorry 10 year old treadmill and a cheap set of weights passing for a fitness center. The fitness center is large and not cluttered and has about 4 different cardio type machines along with a multi-purpose resistance machine, free weights and a bench etc.
The pool area is beautiful with exposed wooden beams and lots of space. It was quite stuffy and humid in there which isn't ideal but the pool area and all the associated furniture looked great. There is a business center which looked useful and well cared for but we didn't use it. A small guest laundry is also available.
Service wise, our front desk interactions were very good and even well past dark there were multiple people manning the desk which made it easy to ask for an extra pillow etc wihtout waiting in line or wating a long time for somebody to find time to respond. Our room was serviced early in the day on our 2nd day which is a rare feat these days, much appreciated. So often we either get no service on 2nd day or they come at 4 or 5 pm by which time we're often back in the room and have to go away or pass on the service call.
Basically, everything the hotel offered was not just a check list item but a really well executed amenity. There is one obvious thing this hotel doesn't have and that's a hot tub or sauna. It is basically attached to a 99's restaurant which is adequate but I don't think that is open for breakfast. The hotel provides a breakfast but we didn't even look to see how it was, they aren't usually very exciting. Several other eateries including 'Indian Grill' were a very short walk away as is a convenience store.
This would be a great location for a conference or convention and no aspect of the hotel seemed anything less than very good.
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Review collected in partnership with Best Western
Date of stay: September 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bob Smith, Owner at Best Western Plus Plattsburgh
Responded Sep 21, 2023
Thank you Chris for your excellent and extensive review of the hotel and the work of the staff. I increased the size of the hotel by adding on wings as business demand grew. Unfortunately going up was not an option. Travel safely Bob Smith owner
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4th year we have stayed here when hunting in Chazy NY. The attached 99 restaurant is fantastic! Great food , good prices . Hotel is clean and offers us a discounted rate when hunting thru a local guide ( Frontier Waterfowl Guide Service , Chazy NY ). Highly recommend hotel and Frontier !
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Review collected in partnership with Best Western
Date of stay: October 2021
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bob Smith, Owner at Best Western Plus Plattsburgh
Responded Nov 1, 2021
Thank you for your kind comments about the hotel, restaurant and the guide service. I am glad you could enjoy the Adirondack Coast. Thanks for letting me know you stayed with us again and I hope to see you in the future. Travel safely Bob Smith owner
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Upon arrival we were warmly greeted and check-in was seamless. We entered our room to find it extremely well maintained, a pleasing scent and very comfortable beds. The pool area was not only clean and well organized, but big with many choices for seating and rooms that overlook the pool as well. There were many games for kids to play including ping pong. Besides the awesome room and pool area, we were really impressed with the exercise room. The equipment includes weights, balls, treadmills, steppers and a bike. All are nice models and this area features towels, water and cleaning agents. Due to the nature of our stay, I asked for a late checkout and it was granted with grace. Plain and simple, I would highly recommend this facility. It is easy to access and we received excellent service!
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Review collected in partnership with Best Western
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bob Smith, Owner at Best Western Plus Plattsburgh
Responded Jul 16, 2021
Thank you so much for your extensive comments about the hotel and its staff. I am glad you enjoyed the amenities we offer. Travel safely Bob Smith owner
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This hotel was very pleasant. The staff was always courteous and efficient. The breakfast selection was better than most of the other chains that offer free breakfasts. The hotel areas were recently renovated and the room was clean. Some of the furniture was dated but very clean. We stayed here for 4 days and enjoyed the stay.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from nineplatt, Owner at Best Western Plus Plattsburgh
Responded Feb 14, 2020
Good morning Richard, Thank you for the 4 star review of the hotel and its staff. I am sorry you felt that some furniture is dated but I am glad you liked what we have done to the property and how we maintain it over the years. Travel safely Bob Smith owner
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My husband and I were very pleasantly surprised to find that the hotel was serving a wonderful, fresh, HOT full breakfast. The room and pool were very clean and neat. The front desk staff was accommodating and friendly. My husband and I have decided that we're staying at the Best Western every time we're in town. Very, very happy customers.
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Review collected in partnership with Best Western
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bob Smith, Owner at Best Western Plus Plattsburgh
Responded Oct 26, 2021
Thank you very much for your kind comments about the hotel and the work of the staff. I am glad you enjoyed breakfast. Travel safely Bob Smith owner
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According to the front desk manager "we see you have a problem everytime you stay." Why is that the case? Because the last 3 times I have stayed in this hotel my wife and I have had to clean our room.
It amazes me how I can rent a $329 room and still have to clean it. It also baffles me how 3 lights were blown, and we had a wall clock that was not functioning.
The 2 spots in the floor that were coming up, does not make me ever want to waste my money on this place again.
I remember when I would go there and stay every week multiple times a week and had no issues... but now that I have had issues the last 3 stays... it's my fault the rooms are way under par? No, I wouldn't have complaints if the rooms were clean and actually ready for the next guest.
We are the type of people that will tear down the bed for the staff when we go to leave, we gather the garbage in the room from our stay and leave it nice and ready for a quick cleanup... we even pile our used towels on the tile.
All the front desk manager said was "we see you have problems everytime." I asked for a little back on the stay and got "have a nice day."
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Date of stay: June 2024
Value
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is close to all shopping and dining areas. Staff is very friendly and helpful, we didn’t use the pool but it looks clean and a great place to relax. They have a restaurant that is attached to the hotel so you don’t have to walk outside if the weather is unpleasant
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Review collected in partnership with Best Western
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bob Smith, Owner at Best Western Plus Plattsburgh
Responded Jan 25, 2022
Good morning, Thank you for your 5 star rating of the hotel and its staff. Thank you for acknowledging the amenities that we offer and the cleanliness of the property which the staff maintains. Safe travels'Bob Smith owner.
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Plattsburgh, New York2 contributions5 helpful votes
Sorry for the lateness of my reply. Yes there are places to plug in battery chargers for boats at numerous points outside of rooms and by our garage in back
There are more places to choose from in the Plattsburgh area.
PRICE RANGE
$145 - $245 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus the inn at smithfield hotel plattsburgh, best western at smithfield, best western plattsburgh, plattsburgh best western
FORMERLY KNOWN AS
Best Western Plus The Inn At Smithfield
LOCATION
United StatesNew YorkPlattsburgh
NUMBER OF ROOMS
126
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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