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had to be their for a lacrosse tournament and it was really not a nice hotel.. people were fin, tried to be nice but i couldn't change credit cards to a different one because she couldn't figure it out. It was comical. the room was...More
Response from Todd P, Operations Assistant at The Del Monte Lodge Renaissance Rochester Hotel & SpaResponded July 9, 2015
Thank you for taking the time to share your most recent stay with us.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. I do sincerely apologize...More
Worst experience and poor customer service. Had a hair appt and waited 30 mins before stylist told me she was behind due to a bridal party and couldn't see me and asked me to come back. No one else could see me until later that...More
2 Thank Michelle51687
Response from Todd P, Manager at The Del Monte Lodge Renaissance Rochester Hotel & SpaResponded June 30, 2015
Thank you for taking the time to share your feedback regarding your experience at The Spa at the Del Monte. I sincerely apologize that you did not receive the hair appointment that you had been expecting and can truly understand how frustrating that...More
Pittsford is a very nice town by the canal and the Del Monte Lodge is a wonderful place to stay. The hotel has a shuttle that will pick you up at the airport and it was really helpful as I arrived after midnight. You can...More
Thank TW W
Response from Todd P, Operations Assistant at The Del Monte Lodge Renaissance Rochester Hotel & SpaResponded June 29, 2015
Hello Belle Mead,
Thank you for taking the time out of your day to share your most recent experience with us!
I am delighted to hear you enjoyed your stay. We make it our mission to deliver excellent service and are ecstatic to know we...More
I placed 2 out of town guests in this hotel for a weekend stay and family reunion. I wanted to give my guests a chance to experience a true Rochester locale; the Erie canal path in Pittsford, which is just steps from the hotel door....More
2 Thank lanne2015
Response from Todd P, Operations Assistant at The Del Monte Lodge Renaissance Rochester Hotel & SpaResponded June 24, 2015
Thank you for taking the time to share your and your guests most recent experience with us at the Renaissance Del Monte Lodge & Spa!
I am delighted to hear you and your guests had such a wonderful weekend with us. We always...More
Come home to Rochester every year and I always stay at the Del Monte. Staying here twice in the next few weeks. Comfortable rooms, friendly and helpful staff, clean, quiet and a beautiful location by the Erie Canal and the village of Pittsford. I was...More
1 Thank Betsscottsdaleaz
Response from Todd P, Operations Assistant at The Del Monte Lodge Renaissance Rochester Hotel & SpaResponded June 10, 2015
Thank you again for sharing your most recent experience with us at the Renaissance Del Monte Lodge & Spa!
We are delighted to hear we have made such an impression upon you! We truly do aim to provide excellent service and we appreciate...More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Shuttle Bus Service
Business Center with Internet Access
Things to do
Fitness Center with Gym / Workout Room
$191 - $306 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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