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All reviewscourtyard marriotttypical courtyardfront deskbistro staffbusiness tripan excellent place to staysmall refrigeratorpull out couchwedding partynice hotela king size bedspacious roomstayed here for nightsexercise roomdefinitely stay here againone night staypour house
This must be our 3rd or 4th stay here. Upon arrival, front desk checked us right in. Bistro staff remember us from last year. Not sure if that was good or bad!!?? Lol We were given room in the newly renovated part of hotel. Once...More
We stayed here in the week between Christmas and New Years for five nights. The cafe staff was extremely accommodating and friendly and the breakfast is good. Rooms are typical, nothing amazing; gym is nice, as is the pool (although our kids were disappointed that...More
Stayed here for 2 nights. The hotel is clean and quiet. There are not many options in Rochester East, so I thought this was a great choice. Staff was very friendly and helpful. The cafe area was clean and well appointed.
Staff are very friendly and helpful. BUT this place is old and run down. They are doing major renovations so there is LOUD construction noise from 8am to 730pm. I didn't notice any warnings that the hotel is undergoing renovations when I made my reservation....More
Response from Paula C, General Manager at Courtyard Rochester East/PenfieldResponded September 13, 2017
I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in...More
My usual comments about Courtyards is that they give you nothing extra except a USA Today. This hotel must have watched the show, TINY BATHROOM. I can't
remember a bathroom this small for the past 20-30 years.
As a Lifetime Gold Marriott Rewards member, this...More
1 Thank BCM1225
Response from Paula C, General Manager at Courtyard Rochester East/PenfieldResponded August 3, 2017
I am so sorry that our current design did not meet your expectations. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. We are about to undergo a renovation...More