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All reviewstypical courtyardfront deskbistro staffbusiness tripan excellent place to staystayed here for nightssmall refrigeratorpull out couchwedding partya king size bedspacious roomthe hotel is cleanexercise roomdefinitely stay here againone night staypour houseeach morning
It would seem that all of the less-favorable reviews of this property occurred before its recently completed renovation. And I have to say: It’s a rare hotel owner who invests in such a deep reno... The bathrooms were clearly gutted, the old bathtubs removed, stand-up...More
It’s a great hotel with very helpful staff. The rooms are upgraded and very clean. The staff is helpful and pleasant. The location is close to downtown Rochester, and very close to the Village of Pittsford. A lovely place on the Erie Canal.
I stayed at the Courtyard while in Rochester for training and was very pleased with the service received. All of the staff were very friendly and helpful at all times. The staff in the bistro remembered special things about your order each morning (like the...More
I stayed here for 2 nights and when I saw on the website that some renovations were scheduled I was mildly concerned but willing to tolerate it. If there were any happening they were very transparent. The rooms were very well set up and clean....More
Let me start by saying that the staff was uniformly friendly, helpful and pleasant. However, the property is showing its age and this hotel gets some of my usual complaints--plus.
The HVAC system did not work properly. The thermostat jumped around and we couldn't get...More
Response from Paula C, General Manager at Courtyard Rochester East/PenfieldResponded April 24, 2018
Thank you so much for your feedback. I would love to speak to you further about your experience, in particular in regards to housekeeping. Any information you can provide me would be most helpful. I can be reached at 585-385-1000.
Thank you again,