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Courtyard Rochester East/Penfield

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Traveler (17)
Room & Suite (7)
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Overview
  • Excellent37%
  • Very good49%
  • Average9%
  • Poor2%
  • Terrible3%
Travelers talk about
“front desk”(20 reviews)
“bistro staff”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Courtyard Rochester East/Penfield
Special Offer: Member Rates
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Offers from Courtyard Rochester East/Penfield
Special Offer: Member Rates
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Reviews (143)
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Traveler rating
54
65
14
4
5
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Time of year
LanguageEnglish
54
65
14
4
5
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All reviewstypical courtyardfront deskbistro staffbusiness tripan excellent place to staystayed here for nightssmall refrigeratorpull out couchwedding partya king size bedspacious roomthe hotel is cleanexercise roomdefinitely stay here againone night staypour houseeach morning
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1 - 5 of 142 reviews
Reviewed today

It would seem that all of the less-favorable reviews of this property occurred before its recently completed renovation. And I have to say: It’s a rare hotel owner who invests in such a deep reno... The bathrooms were clearly gutted, the old bathtubs removed, stand-up...More

Thank westopherguy
Reviewed 1 week ago via mobile

It’s a great hotel with very helpful staff. The rooms are upgraded and very clean. The staff is helpful and pleasant. The location is close to downtown Rochester, and very close to the Village of Pittsford. A lovely place on the Erie Canal.

Thank Fauzia T
Reviewed April 29, 2018 via mobile

I stayed at the Courtyard while in Rochester for training and was very pleased with the service received. All of the staff were very friendly and helpful at all times. The staff in the bistro remembered special things about your order each morning (like the...More

Thank Rachalle F
Reviewed April 24, 2018 via mobile

I stayed here for 2 nights and when I saw on the website that some renovations were scheduled I was mildly concerned but willing to tolerate it. If there were any happening they were very transparent. The rooms were very well set up and clean....More

Thank Serbio_Bombilla
Reviewed April 23, 2018

Let me start by saying that the staff was uniformly friendly, helpful and pleasant. However, the property is showing its age and this hotel gets some of my usual complaints--plus. The HVAC system did not work properly. The thermostat jumped around and we couldn't get...More

Thank Bigkabloona
Response from Paula C, General Manager at Courtyard Rochester East/PenfieldResponded April 24, 2018

Thank you so much for your feedback. I would love to speak to you further about your experience, in particular in regards to housekeeping. Any information you can provide me would be most helpful. I can be reached at 585-385-1000. Thank you again, Paula

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free Parking
Restaurant
Hotel Amenities
Business Center with Internet Access
Free Parking
Meeting Rooms
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Indoor pool
Details
Price range
$146 - $185 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$146 - $185 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveler (17)
Room & Suite (7)
Questions & Answers
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Sharon J
December 17, 2016|
AnswerShow all 3 answers
Response from Jessica B | Reviewed this property |
Yup! Just check with the front desk or call ahead.
0
Votes
Room Tips
"Avoid This Hotel- Rock Hard Beds and Incompetent Mangement"
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"Our room on the first floor at the end of a hallway on the back of the building was very quiet."
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"Many rooms have feature Windows which are lovely"
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"Be sure to bring food. Not a lot of options in the area."
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