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Hilton Pearl River

Priceline$147*
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Certificate of Excellence
06/11/2017 06/12/2017
1 room 2 adults 0 children
$171*
$147*
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$152*
$152*
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Hilton Pearl River
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722 Reviews from our TripAdvisor Community

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Showing 708: English reviews
Brewster, New York
Reviewed May 17, 2016

We went to the Pearl River Hilton for a company dinner-dance. Room was clean and bright. Dinner food was not good at all, steak and fish both dry and flavor-free. Service at the bar after dinner-dance was rude and very disappointing.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank johncG4319OK
William M, General Manager at Hilton Pearl River, responded to this review

Thank you for your feedback and I'm disappointed to hear this. Please follow up with us directly so we can learn more. We have built and maintain our reputation for exceptional service by addressing issues when they happen. In order to do so, I would like to have more details on this situation. Sincerely, William Maloney General Manager william.maloney@hilton.com

Reviewed May 16, 2016

Great food, staff and a wonderful time celebrating our 19 yr. wedding anniversary. Front office manager found out it was our anniversary and had our Sunday brunch set up with flowers. Staff went our of their way to accommodate us. We have stayed here a few times before and will absolutely be back.

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Helpful?
1Thank Elissa C
William M, General Manager at Hilton Pearl River, responded to this review

Happy Anniversary Elissa C, It's always a pleasure when guests choose to celebrate important moments in their lives with us. Thank you. I'm so glad how well it went. Don't wait for your anniversary to come back again. Sincerely, William Maloney General Manager

Scottsdale, United States
Reviewed May 16, 2016

Quality hotel where the staff takes great care of you as a business traveler. Anne in the resturant is very customer oriented. Rooms are very clean. I stay here when I am in the area. ffuikldesryvydfyfyuugyfyguuugydrsrrt

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Henry K
William M, General Manager at Hilton Pearl River, responded to this review

Henry K, Thank you for your loyalty and for sharing your kind comments. Our team is genuinely committed to trying to take care of our guests and I'm so glad that made an impression on you. We look forward to welcoming you back on your next visit. Thanks, William Maloney General Manager

Wantagh, United States
Reviewed May 15, 2016

If the outside of the building reflected the grandeur of the inside and the level of service that should go along with it, this could be a top 5 property in the Jersey hotel game. There were stains on the walls, the lighting was dark on top of old, dark carpeting, the room views deal with a lot of architectural...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Frank C
William M, General Manager at Hilton Pearl River, responded to this review

Frank C, Thank you for your comments and I am disappointed that we didn't completely live up to your expectations on this visit. I would welcome the opportunity to speak with you directly in order to get some additional detail on your experience. Sincerely, William Maloney General Manager william.maloney@hilton.com

Houston, Texas
Reviewed May 15, 2016

It was dirty beer bottles nd glasses every where in d lobby. I called for toothpaste and then 30 min later I got a call telling me there have no staff to send up to me that they have a bride in the hotel and they have to sort her out before they can send someone to me. In a...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank E8616TAsandrac
William M, General Manager at Hilton Pearl River, responded to this review

I'm sorry to hear you had such an experience. Typically our service is caring and genuine and exceptional, but there is always room for improvement. I don't blame you for being upset based on this description. I'm confident in saying we're a much better hotel than you experienced and I hope we have the opportunity to welcome you back and...

Pearl River, United States
Reviewed May 13, 2016

The staff allowed extremely noisy people during the night to roam the halls. I was woken up early (7 30 am) to blasting music in the front of the hotel. The staff allowed the music to blast as they took pictures in front of the hotel. The hotel allowed hundreds of people to block the front doorway. The hotel allowed...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Eric W
William M, General Manager at Hilton Pearl River, responded to this review

Eric W, A false alarm and the disturbance you describe is certainly frustrating. I can understand how that would disturb your stay. Some of what you describe we should have been able to prevent and for that I am sorry. Please feel free to contact me directly to address your question about the accuracy of your bill. We would like...

Patchogue, New York, United States
Reviewed May 9, 2016

Went to a party at the Pearl River Hilton. Last time I was there for a party was close to 20 years. Boy, has things changed. At the cocktail hour foods were served at the wrong temperature. The fried calamari was at room temperature-is it safe to eat? The lamb chops were cut by a server. Shouldn't she have noticed...

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Helpful?
Thank Annette L
William M, General Manager at Hilton Pearl River, responded to this review

We do our best to take all guest feedback very seriously, as we did in our attempts to sincerely respond to your prior comments a few years ago. Typically our events and weddings get phenomenal reviews for both exceptional service and cuisine. I am sorry you didn't have that experience this time. If you would like to share the name...

Tyler
Reviewed May 2, 2016

Very friendly clean comfortable hotel. Staff was most helpful and friendly, made my stay like being with family. Rooms very comfortable and clean and quiet. Excellent breakfast, nice location. I will chose this hotel again.

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Helpful?
1Thank G B
William M, General Manager at Hilton Pearl River, responded to this review

G B, It's always a pleasure to read the words "clean" and "friendly" in a review. I'm so glad you felt as if you were staying with family. I'll take that as a compliment. Depending on one's family, some might not enjoy feeling as if they're staying with them. In fact, a desire to avoid staying with one's family is...

London, United Kingdom
Reviewed May 2, 2016

I regularly visit the Hilton Pearl River and always find the staff very friendly - both at reception and in the restaurant. They are very attentive and very friendly and always make my visit pleasant and comfortable... They should all be congratulated. Some of the staff have been there 25 years and the level of commitment shows...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Navid M
William M, General Manager at Hilton Pearl River, responded to this review

Navid M, Without our exceptional staff we would be nowhere. As a family-owned and family-operated business for over 25 years, thankfully the atmosphere at our hotel is such that we have a level of commitment and longevity among our team that is unmatched in the hospitality business. Thank you for your comments and for your loyalty to our hotel. Sincerely,...

Pottstown, Pennsylvania
Reviewed April 30, 2016

I had a very pleasant stay at the Hilton of Pearl River. Although the furnishings are a little dated, the hotel is charming and very clean. This is the first Hilton I stayed in that had a dry sauna, which I thoroughly enjoyed. My room was very clean and comfortable. It overlooked the golf course and provided a very nice...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Andrea S
William M, General Manager at Hilton Pearl River, responded to this review

Andrea S, I'm glad you enjoyed our dry sauna and found the hotel to be very clean and comfortable. Thank you for your input and we look forward to welcoming you back in the future. Sincerely, William Maloney General Manager

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06/11/2017 06/12/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Pearl River is located on 17 wooded acres just 20 minutes from Manhattan and bordering Bergen County, NJ. Our hotel's design, reminiscent of a country French mansion, and location have earned us the nickname "The Chateau in The Country near The City." We are proud to be a family-owned and operated business and to be recognized for "Best Overall Service" of all Hiltons in New York, New Jersey, and Connecticut for the past six years. ... more   less 

Additional Information about Hilton Pearl River

Address: 500 Veterans Memorial Dr, Pearl River, NY 10965-3209
Location: United States > New York > Pearl River
Price Range: $152 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Pearl River 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Hilton Pearl River Hotel Pearl River
Hilton Hotel Pearl River
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Pearl River staff and other travelers.
5 questions
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Questions? Get answers from Hilton Pearl River staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All views are great. The Hotel is surrounded by beautiful greenery and woods, overlooking a golf course”
hcavayero, 2 weeks ago | Read review
“We had the top floor and never heard any noise.”
deckwpd, 3 weeks ago | Read review
“Some rooms have golf course views.”
825dougs, 4 weeks ago | Read review
“high floor best”
lizzyp0p, Apr 21, 2017 | Read review
“Room at the end of a hallway, they seem bigger and quieter”
zahav, Mar 28, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Priceline
$147* /night
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Hilton.com$152
TripAdvisor$152
Elvoline$171
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*Disclaimer
Prices are for 1 room, 2 adults
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