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Hilton Pearl River

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500 Veterans Memorial Drive, Pearl River, NY 10965-3209
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1 room 1 adult
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Hilton Pearl River
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502 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Pearl River
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Toledo, Ohio
2 reviews
4 of 5 stars Reviewed December 10, 2015

While the rooms were spacious, it is time for an update and revision of the shower set up. However, we had 2 large events (Friday night rehearsal dinner and Sunday brunch) and both were excellent in terms of service and quality and quantity of the food. In fact, several attendees remarked that the fish (among several entrees) Friday night was... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Allen M
William M, General Manager at Hilton Pearl River, responded to this review

Allen M, Thanks for taking the time to share your feedback and I'm so glad to hear your comments about how much your guests enjoyed the food at Friday's rehearsal dinner. I appreciate that you chose us for such an important weekend. Again, thanks for sharing your comments. Sincerely, William Maloney General Manager More 

Yardley, Pennsylvania
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed December 9, 2015

I stayed here a few times on business. I would be a regular however both times I had an issue that was inexcusable. First visit, with a DND sign on door they entered to deliver water, explained to the front desk how upset I was and they said they would contact management. Well I never was contracted so I called... More 

Helpful?
1 Thank Bill K
William M, General Manager at Hilton Pearl River, responded to this review

Good Morning Bill K, Thank you for choosing us again and I agree with you - this should not happen and I don't blame you for being frustrated. I hope we have the chance to welcome you back. Please feel free to reach out to me directly as you have in the past. Sincerely, William Maloney General Manager william.maloney@hilton.com More 

canada
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 7, 2015

We were attending a wedding and we found the staff to be really helpful. The location for the wedding was wonderful. The only thing was that the breakfast buffet was very costly for what we ate. The waiter said that it would be cheaper for us to get t he buffet so we did, but I don't think it was... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank elephant47
William M, General Manager at Hilton Pearl River, responded to this review

Good Morning, I'm so glad to hear you found our staff to be so helpful and that you enjoyed the wedding so much. Thanks for choosing us and we'll use your feedback to help us continue to improve. Thanks, William Maloney General Manager More 

Boston, United States
2 reviews
4 of 5 stars Reviewed December 7, 2015

My experience at this hotel was decent. The staff were friendly and attentive. But my room might not have been vacuumed, as there was a lot of stuff on the floor, but everything else was clean. Room service was just OK, when ordering the person didn't know much about the menu when I had questions, and the "warm cookies" I... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Emily A
William M, General Manager at Hilton Pearl River, responded to this review

Emily A, Thanks for the positive comments about our staff. We'll use your comments to help us improve and we look forward to the opportunity to welcome you back and leave you with an even better impression. Sincerely, William Maloney General Manager More 

Brooklyn, United States
1 review
5 of 5 stars Reviewed December 2, 2015

Stayed at hotel and loved it. The beds were comfortable, the wedding hall was beautiful and the staff was sweet as can be. They wanted 200 letters in this some odd reason but I guess that is because of tripadvisor. I would stay at this hotel again.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Menachem W
William M, General Manager at Hilton Pearl River, responded to this review

It's great to hear you loved your stay. Thanks for the compliments and for sharing your feedback. Sincerely, William Maloney General Manager More 

palisades, United States
1 review
4 of 5 stars Reviewed November 30, 2015

The hotel is not the typical box hotel. This Hilton has a French style which is inviting to a guest after a long day. This stay was also less expensive than the local Hilton Garden(box type hotel on the highway). So the cost was better and the atmosphere was better than the other hotels in the area.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Larry T
William M, General Manager at Hilton Pearl River, responded to this review

Larry T, I am so glad to hear you enjoyed your stay better than other hotels in our area. We hope to welcome you back. Thanks for taking the time to share your comments. Thanks, William Maloney General Manager More 

Tenafly, New Jersey
1 review
5 of 5 stars Reviewed November 28, 2015

We worked with Paulette during the planning process of my Daughter's Bat Mitzvah. Paulette could not have been more attentive or professional over the entire course of the 2 years since I booked the hotel. She was incredible from day 1. The explanations of all the amenities, the menu and the accommodations in the beginning was fantastic and warm. Throughout... More 

Helpful?
Thank eileen p
William M, General Manager at Hilton Pearl River, responded to this review

Eileen P, Thank you so much for the tremendous comments and for the trust you placed in us to deliver on such an important event for your daughter and your family. We hope to welcome you back to our hotel again in the future. All the best to your entire family. Sincerely, William Maloney General Manager More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 22, 2015 via mobile

I am currently staying here and though the service is excellent... The rooms are in dire need of renovation. Honestly I'd go elsewhere if there was anything close available. Sadly there is not. Beautiful property, with truly great service but alas the room itself needs help. Very noisy air-conditioning/heating... Old mattress... And a shower that you can't use for more... More 

Helpful?
Thank Josh R
William M, General Manager at Hilton Pearl River, responded to this review

Josh R, Since you're currently staying here, simply send me an email. I'd like to see if we can get you into a room that you'd prefer more than the one you're now in and so that we can try to address the issues you rais. I hope to hear from you soon. Sincerely, William Maloney General Manager william.maloney@hilton.com More 

Edmonton, Canada
1 review
5 of 5 stars Reviewed November 22, 2015

Very clean, welcoming hotel, with very quiet and clean rooms. Service upon check in and check out was excellent, and the food was very good. The restuarant/Bar staff seem a bit flustered when dealing with large groups of people, but other than that I would recommend this hotel. It is in a very quiet location as well, with lovely views... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sheila M
William M, General Manager at Hilton Pearl River, responded to this review

Sheila M, I'm always glad to read such positive comments about our hotel's cleanliness and service. Thank you. Many appreciate our quiet surroundings and I'm glad you did as well. We hope to welcome you back in the near future. Sincerely, William Maloney General Manager More 

Brooklyn, United States
1 review
2 of 5 stars Reviewed November 21, 2015

we stayed at this hotel as it was the only hotel the wedding party had listed we arrived 1/2 after the cocktail hour started which is not late when we inquired about the shuttle service provided by our family (bride&groom) we were there were only 2 we missed them and call a cab which we had to pay for very... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Barborah R
William M, General Manager at Hilton Pearl River, responded to this review

Barborah R, I appreciate that you took the time to review of your recent experience at our hotel. I'm very sorry that you arrived late and had difficulty getting transportation to the wedding. I can understand how that would be frustrating and disappointing. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you... More 

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