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Hilton Pearl River

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500 Veterans Memorial Drive, Pearl River, NY 10965-3209
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1 room 1 adult
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Hilton Pearl River
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502 Reviews from our TripAdvisor Community

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Massachusetts
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

If I hadn't been so tired after a long trip in bad weather, the situation might have been comical, even amusing - however to have the hotel representative constantly looking over my shoulder and literally batting her eyes at a fellow employee was incredibly unprofessional. She actually glanced at my ID and credit card and then dreamily asked me my... More 

Helpful?
Thank Harvard48
William M, General Manager at Hilton Pearl River, responded to this review

Thank you for your loyalty as an HHonors Diamond member and for taking the time to share these comments. Typically we excel at providing genuine and caring welcoming service to all our guests. We seemed to have fallen short in this case. I don't blame you for being disappointed and for that I am sorry. Please contact me directly so... More 

Fort Ann, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

We only stayed one night and the accommodations were okay. We had a house in Nanuet, NY and just sold it. We had to come down to Rockland County and pick ups some things we left with a neighbor. We had dinner with some friends that night and did not want to drive back upstate late that night. We did... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Linda N
William M, General Manager at Hilton Pearl River, responded to this review

Linda N, Thanks for choosing to stay with us to make your move a bit easier. Best of luck with relocating further upstate. Should you choose to return to the area to visit, please don't hesitate to contact me directly to try to make your return visit even better. I appreciate that you took the time to share your comments.... More 

Washington
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Not a lot of hotel choices in the Pearl River, NY area. The Hilton Pearl River is probably the best choice if you're out visiting customers close by. You'll have to drive a few miles to get to any big chain restaurants or shopping areas. The rooms are decent and the beds are comfortable, however the HVAC in my room... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Anthony G
William M, General Manager at Hilton Pearl River, responded to this review

Anthony G, Thanks for choosing to stay with us and for taking the time to share your comments. I'm glad you found it convenient for business. You're right - we are somewhat isolated from big chain restaurants and busy shopping areas. Most of our guests seem to enjoy that peace and quiet. Again, thanks for your comments and we hope... More 

Myrtle Beach, South Carolina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Very nice, beautiful location convenient to shopping and restaurants in the area, however we expected more from a Hilton. We had to change rooms due to the heat/AC not working, and then a foul smell in the next room. They also don't have some basic amenities - such as a mini bar, microwave, or bathrobe. There was one very nice... More 

Helpful?
Thank Lulabelle6827
William M, General Manager at Hilton Pearl River, responded to this review

Lulabelle6827, You are right, you should expect more from us. I'm sorry to hear we didn't provide the quality of service you and all our guests deserve when they stay with us. I am glad to hear some of our team stood out as particularly friendly but this should be the case with every one of our employees. Don't hesitate... More 

Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed here for a wedding and it was great. Our room was very spacious and clean. The wedding facilities were beautiful. I can't say enough good things about the food. It was fantastic. So many options. The next day we stayed for brunch which was also delicious.

Helpful?
1 Thank GDP5115
William M, General Manager at Hilton Pearl River, responded to this review

GDPalen, Our culinary team will be happy to read your comments. Thank you. I'm glad you enjoyed the wedding so much and had such a great visit. We hope to welcome you back once again. Sincerely, William Maloney General Manager More 

United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 4, 2016

The Pearl River Hilton had a fire burning in the lobby and a supremely comfortable bed waiting to welcome us. Two negatives were the noisy heat/air compressor and lack of bright lighting in the bathroom i(f you need to put on make-up).

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Lynn D
William M, General Manager at Hilton Pearl River, responded to this review

Lynn D, Thanks for taking the time to share your comments. I'm glad you found the lobby fireplace so welcoming and the bed "supremely comfortable." We hope to have the chance to welcome you back again. Sincerely, William Maloney General Manager More 

Rumson, United States
2 reviews
5 of 5 stars Reviewed December 27, 2015

We met family at this Hilton for a small wedding celebration. The hotel and grounds are beautiful, with views of a nearby golf course. You enter into a large lobby and are greeted by a very pleasant staff. The hotel amenities are very nice with a beautiful indoor pool and hot tub, comfortable furniture and a full time lifeguard. We... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Susan F
William M, General Manager at Hilton Pearl River, responded to this review

Susan F, Thanks for the wonderful comments. I'm glad to hear we left you with such a great impression and I look forward to welcoming you back in the future. Sincerely, William Maloney General Manager More 

Philadelphia
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 26, 2015 via mobile

The Hilton Hotel is secluded so a calm night sleep is guaranteed. My family stayed this last Xmas Eve after joining family and friends for dinner. The hotel outer a appearance makes justice to its being known by locals as "the castle". The entrance is ample, modernist, but it will improve with some decorative warmth. Check in was efficient, we... More 

Helpful?
Thank Augusto L
William M, General Manager at Hilton Pearl River, responded to this review

Augusto L, Thanks for taking the time to share your comments and we're glad we were able to accommodate you on Christmas Eve. I hope it helped make for a wonderful holiday for you and your family. Sincerely, William Maloney More 

Fairfax, Virginia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 19, 2015

We stayed at this hotel during a very sad time in our family's life; a death of a dear brother and uncle. The staff could not have been more accommodating. They knew the reason for our visit and treated my entire family with kindness. The hotel itself is in a lovely setting. I would like to go back and enjoy... More 

Helpful?
Thank EMG10605
William M, General Manager at Hilton Pearl River, responded to this review

Good Morning, I'm very sorry to hear of your family's loss. I am glad we were able give you and your family a comfortable place to stay and gather during this difficult time. Thanks for taking the time to share your comments. Sincerely, William Maloney General Manger More 

Bethesda, United States
1 review
5 of 5 stars Reviewed December 17, 2015

I was very happy with the accommodations. Clean rooms, restaurant is clean and the French onion soup is fantastic. The staff are always there and friendly!! They really seem to care about the guest. I am scheduled to stay there 2 more times when I go to school. It is located near my school, shopping.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Dawn S
William M, General Manager at Hilton Pearl River, responded to this review

Dawn S, You used two of our favorite words in your review: Clean and Friendly. You're right, we do really care about our guests and we do our best to make it show. Thanks for noticing. I'm so glad you enjoyed your stay (and the French Onion Soup!) and we look forward to welcoming you back. Sincerely, William Maloney General... More 

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