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Hilton Pearl River

Traveler (60)
Room & Suite (22)
Videos (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Hilton Pearl River is located on 17 wooded acres in the Hudson Valley, just 25 minutes from Manhattan and bordering Bergen County, New Jersey, yet a world away. Our hotel's design, reminiscent of a country French mansion, and location have earned us the nickname "The Chateau in The Country near The City." We are proud to be a family-owned and operated business for over 30 years and to be recognized for "Best Overall Service" of all Hiltons in New York, New Jersey, and Connecticut for seven consecutive years.
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Property amenities
Pool
Room service
Free parking
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Non-smoking hotel
Sauna
Wheelchair access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals
895Reviews
6Q+A
73Room tips
Traveler rating
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Popular mentions
The Hilton Pearl River may look like an ugly chateau, but once you enter, you will be swept into a hotel that celebrates the charm of its facility, in addition to being a modern place to stay. Everyone we came into contact - the front desk, the bar, the restaurant, the pool/fitness center, housekeeping - were kind, gracious, and made sure that our stay was a success - and it was! We will definitely be staying there again the next time we're in the area!
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Review collected in partnership with Hilton Hotels & Resorts
Response from William M, General Manager at Hilton Pearl River
Responded 5 days ago
It was a pleasure to meet you and I appreciate these kind words about our team. We look forward to welcoming you back next time you return to our area. Thanks for choosing us and for sharing your comments. Sincerely, William Maloney General Manager
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Hotel's Favorite
We had 33 relatives fly in from Ireland, Scotland and Norway, to attend, and surprise my dad for his 80th Birthday! They all stayed at the Pearl River Hilton and our party for 55 was held in the Conservatory. I can not say enough about the catering person Jaime and her staff. Every single detail was perfect from start to finish. Connor in reservations was just amazing as he dealt with confusion on reservations made via Booking.com. He went above and beyond to solve the confusion that had nothing to do with the Hilton. The room was stunning, the food delicious and all our little specific ic requests were met with a smile! My dad and family are still raving about their experience and how gorgeous the accommodations were. Deborah at the front desk was amazing and attentive and they were all as excited as we were for dads surprise! Jacque went above and beyond all night going with the flow as the order of things changed! I’m sure I’m missing some people but know that any event that you have here will be supported by amazing, kind people who are excellent at what they do!!
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Response from William M, General Manager at Hilton Pearl River
Responded May 10, 2019
Thank you for choosing to celebrate such a memorable family milestone with us here in Pearl River and taking the time to share your gracious comments. As you experienced, Jaime, Conor, Deborah, and Jacque, as well as so many others who work behind the scenes, are caring, dedicated, and exceptionally good at what they do. Despite the beauty of our property it is the people here who make this such a special place. Sincerely, William Maloney
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Great location and sits in lovely grounds Overall a good experience. Will certainly recommend to others and would go back if in this area again. Breakfast was of reasonable value to get your day started
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Review collected in partnership with Hilton Hotels & Resorts
Response from William M, General Manager at Hilton Pearl River
Responded 3 weeks ago
Thank you for sharing your kind comments about our hotel and your experience. Thanks for recommending us to others and we hope to see you again. Sincerely, William Maloney General Manager
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Our family had an opportunity to attend my nephew's wedding this month at this resort. whole weekend event was over the top in all aspect. we loved the town as well. would recommend for individual or family vacation at this location.
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Review collected in partnership with Hilton Hotels & Resorts
Response from William M, General Manager at Hilton Pearl River
Responded 3 weeks ago
I'm so glad to hear how much you enjoyed the town of Pearl River and your stay at our hotel for your nephew's wedding. Pearl River and some other local towns along the Hudson River, like Piermont and Nyack, are terrific to visit and all very close to the hotel. We hope to be able to welcome you back. Sincerely, William Maloney General Manager
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I checked in with Mike at the front desk and proceeded to my room. The room had a king bed and I reserved a double beds. I went back to Mike to explain an error had been made and he told me I didn't reserve such a room. We argued and I had to pull up my email reservation to PROVE to him that I did reserved double beds (reserved on the Hilton website, not a third-party website). Mike told me he had no double beds left so he couldn't do anything for me. I told him I was sharing the room with a friend. He said 'Fine, I will give you a rollaway bed free of charge." He never apologized. He acted as though he was doing me a huge favor. He repeated that 'he was not charging me for the rollaway bed.' I found his tone incredibly offensive. I tried calling the main Hilton number to complain about this horrible interaction and was connected with a person who was associated with existing reservations. She told me I should really complain to someone (meanwhile I thought that I was) and offered to connect me with customer service. I then sat on hold for such a long time that I gave up. Not only did Hilton not follow through on the room that I booked through their website, the front desk service and online support was horrible. It was a disaster. Never again!
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Review collected in partnership with Hilton Hotels & Resorts
Response from William M, General Manager at Hilton Pearl River
Responded 5 weeks ago
I am sorry and I can understand why this was so frustrating. We could have handled it better and I'm sorry that it made for a disappointing stay. I would invite you to get in touch with me directly so we can learn more and, if nothing else, at least use this situation to help us improve. Thank you for your understanding and I hope to hear from you soon. Sincerely, William Maloney william.maloney@hilton.com
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PRICE RANGE
$178 - $255 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton pearl river hotel pearl riverhilton hotel pearl river
LOCATION
United StatesNew YorkPearl River
NUMBER OF ROOMS
150
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