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Palmyra Inn & Suites

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288 Reviews from our TripAdvisor Community

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Showing 283: English reviews
Middletown, Maryland
1 review
4 of 5 stars Reviewed June 11, 2016 via mobile

We stayed here for a wedding. Great location, so close to everything. The staff was very friendly, rooms comfortable and clean. My only con was we never received maid service. We were there two nights, family of five, were gone quite a few hours for the wedding, and no one cleaned the room or replenished towels. All I had to... More 

Helpful?
Thank Tdwz
Palmyrainn, General Manager at Palmyra Inn & Suites, responded to this review

I'm terribly sorry that you did not receive maid service but am glad that we rectified the situation once we learned of our mistake. The Jacuzzi is so amazing and that you got to enjoy some relaxation time . Thank you for staying with us and we look forward to having you back. Sincerely, Carrie G. More 

Lehi, Utah
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 9, 2016 via mobile

Great check in staff and breakfast was very filling. Very kind staff. Clean, close to LDS history sites. Soft beds, kitchen, teen boys liked having their own beds in family suite. Thanks for maps and information on times sites are open.

Helpful?
Thank janjajones
Palmyrainn, General Manager at Palmyra Inn & Suites, responded to this review

Thank you so much for your kind review. We appreciate you staying with us and enjoying all that Palmyra Inn has to offer. We look forward to having you back. Thanks! Carrie G. More 

Rochester, NY
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 1, 2016 via mobile

I booked a block of rooms for my family to stay at this hotel for the weekend of my wedding. At first everything seemed like it worked out great. Then we noticed that the hotel gave away some of the suites we had blocked out for my guest til the end of March. These rooms were given away before the... More 

Helpful?
Thank rabrol6
Palmyrainn, General Manager at Palmyra Inn & Suites, responded to this review

Thank you for taking the time to share your opinion. I am sorry you feel that we missed the mark for you and your wedding guests. Based on the details we had discussed for your block, on 10/14/15 We discussed that I would set aside Single Kings and Single King Double Twin rooms and you said that was great. I... More 

1 review
2 of 5 stars Reviewed May 30, 2016

Don't bother if you are not LDS. Called repeatedly for air conditioning repair which they couldn't fix. Others in my group checked in to a room with a dirty bathroom and toilets what wouldn't flush. The front desk didn't know what to do when we called to complain about noisy people in the room above us at 10:30 pm. Lastlt,... More 

Helpful?
Thank Bonnie B
Palmyrainn, General Manager at Palmyra Inn & Suites, responded to this review

Bonnie, first let me say that I am sorry you did not have a great experience staying here. As you can see by our reviews, we take pride in our property and I would love to address some of your issues. It is not our policy that if you check in a day early, you must check out a day... More 

Indianapolis, Indiana
Level Contributor
3 reviews
5 of 5 stars Reviewed May 23, 2016

My trip was primarily for business, but I brought my large family along. We had the 2 bedroom suite and it was amazing. If we stayed anywhere else we would have had to get two rooms. The hotel staff were engaging, helpful and kind. After returning to our room the second day we were there my daughter came back to... More 

Helpful?
Thank engelkingmd
Palmyrainn, Public Relations Manager at Palmyra Inn & Suites, responded to this review

We are so happy that you are pleased with your stay with us. We strive that everyone has the same experience and returns for future stays with us. Have a great year! More 

1 review
5 of 5 stars Reviewed May 9, 2016

The staff at the hotel were helpful and caring, multiple times going above and beyond to accommodate our needs. The rooms were clean and spacious. Breakfast had a good variety for everyone. We enjoyed our stay so much we stayed an extra night.

Helpful?
Thank Tabitha F
Palmyrainn, General Manager at Palmyra Inn & Suites, responded to this review

Tabitha, it is so nice to hear that my staff went above and beyond to make sure you had a great stay. Customer Service is the most important part of this hotel. I do have the best staff but I may be partial :) and will let them know your kind words. Glad you were able to stay an extra... More 

1 review
5 of 5 stars Reviewed May 9, 2016

The room was wonderful! The king suite with the large Jacuzzi was very nice. The front staff were extremely helpful and courteous. I would definitely stay there again. Call the office to get special deals. We ended up getting a much better deal by calling rather than booking through a travel site like priceline.

Helpful?
Thank Casey S
Palmyrainn, General Manager at Palmyra Inn & Suites, responded to this review

Casey, we are so glad you called us. We do have amazing specials that you definitely want to take advantage of. We are happy you enjoyed the King Suite and the Jacuzzi while you were here. It's all about being able to relax and have staff that care about your experience. We look forward to having you back. Thanks! Carrie... More 

Cincinnati, Ohio
2 reviews
5 of 5 stars Reviewed May 7, 2016

Last minute booking. They were very accommodating with wonderful assistance in making our stay very enjoyable. Highly recommend. Parking was great. Clean and comfortable. Breakfasts hit the spot. Will stay there again.

Helpful?
Thank Ken M
Palmyrainn, General Manager at Palmyra Inn & Suites, responded to this review

Thank you Ken for the last minute stay with us and the great review. We hope to be your hotel if youre ever in our neck of woods. Come back and see us soon..... Thanks! Carrie G More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 2, 2016

Very nice hotel! Clean, comfortable and quiet. The staff were so friendly and nice. Continental breakfast was fresh and tasty. We had the king jacuzzi suite which has the best bed ever!! Would definitely stay here again. Thank you

Helpful?
Thank Heather C
Palmyrainn, General Manager at Palmyra Inn & Suites, responded to this review

Thank you Heather for the wonderful review! We appreciate it! The Jacuzzi Suite is heaven especially the bed. We pride ourselves in having a clean and comfy retreat. Glad you were able to have a getaway and look forward to your next stay. Thanks! Carrie G. More 

Rochester, New York
1 review
5 of 5 stars Reviewed April 26, 2016

We stay here about 4 times a year to scrapbook. The staff is super friendly and accommodating, Amy at check in is so sweet. We always feel safe and welcome. The rooms are all updated and new. The conference room is a great place for us to meet and spread out our scrapping stuff.

Helpful?
Thank MarcyM7
Palmyrainn, General Manager at Palmyra Inn & Suites, responded to this review

Thank you for being a loyal scrapbooker at the Palmyra Inn. We truly enjoy having you and are so glad that you feel safe and welcome here. #Scrapbooker4life :) Can't wait to have you back. Carrie G. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Free Breakfast
  • Free Parking
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Palmyra Inn & Suites is the perfect getaway located near the historically rich and beautiful sites of upstate New York. ... more   less 

Additional Information about Palmyra Inn & Suites

Address: 955 Canandaigua Rd, Palmyra, NY 14522-9701
Location: United States > New York > Finger Lakes > Palmyra
Price Range: $131 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Palmyra Inn & Suites 2.5*
Number of rooms: 60
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Also Known As:
Palmyra Hotel Palmyra
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