I've spent a few days with my wife last week at Alva Donna in Belek. To our surprise, our room had been updated to a room with a sea view. Our stay was very relaxed and we enjoyed every bit of it. This hotel is packed with amenities and restaurants to guarantee a memorable and enjoyable stay. Special thanks to Cansu Kamala from the guest relations department who took great care of us!
The room was very spacious and clean. All of the facilities in the room were functional. The service in any part of the hotel was always on time and responsive. Traveled with wife and my 4 yr old kid for wives birthday. Happy to have made the right choice. Good child focused entertainment programs. In and outdoor heated pools. Even though it was february, swimming in the pool is nice. Special thanks to Niyazi from A la Carte restaurant.
Really great, luxury hotel, superb customer service every time ! Special thanks go to guest relations Janita, who is a true star and an asset to the establishment. The hotel itself is so great that we are now planning to stay there regularly. The hotel has got the right balance of entertainment / quiet areas / gardens / bars / pools / restaurants. Everything is spotless and comfortable. Can't wait to come back :)
I don’t write many reviews as you can see but feel the need to do so on this Hotel..... All I can say is we had a Superb 10 days here and didn’t want to go home and with the current climate they can’t do enough on their part,sanitizers etc everywhere......... The staff are all excellent although some struggled with English as it’s catered more for the arrogant and greedy Russians who I witnessed being disgustingly rude to staff!!! But if you can ignore them this hotel is a must,the food in all restaurants is brilliant loads of choice,ok it’s behind the glass but just tell the staff how much you want and they oblige with no problems whatsoever.......... Like I say all the staff are an excellent addition to Alva Donna,but want to pick a certain staff member out who made our holiday and thats Enes in the Cinnabar,he made sure our drinks were never empty and always made time to chat to us,next time we go back,and we will........I would love to see him made a Bar Manager he’s an excellent member of staff who deserves to being recognized!!!!!.... But going back to the hotel just book it you won’t be disappointed in fact this hotel is one of the best we’ve ever stayed at.....Well done all at the Alva Donna we will certainly be coming back..........until next time thank you so much!!!!! Darren & Diane …
Just back from Alva Donna in Serik for 10 days - lovely airy room - good food - good outside facilities however their best asset and joy is their staff - lobby bar Enes and Emre so polite attentive professional and caring just like the great Nahit in the Panorama restaurant and Ercan Koterele who were so attentive kind advising on food etc - ensuring we always had a good table and showed genuine care for their guests - the beach is only a short walk from pool area - a good value shopping centre also 5 mins away - as per past reviews the guests are 95 percent Russian so the quality of communication was difficult however all in all a good clean friendly hotel.
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