"+" Great location, good food, very helpful staff, price-wise very good, good cleaning, 3 big pools, good cocktails, 3 a-lacarte restaurants and all of them are good, big territory "-" The room requires some renovation. After several days of our stay we started to have cockroaches in the room and this issue had been solved by changing the room. There is a lack of glasses in the restaurant and quite often you need to wait for them Take with you sun-cream, glasses and a good mood and consider that it's not a luxury hotel and it is worths its money
Hotel is nicely located near the beautiful beach with free sunbeds. It has 3 swimming pools and nicely arranged gardens. There are way too little sunbeds though, everyday you struggle to find one. Food is okay, a bit of the same things every day, but a huge plus is a vide range of fresh fish and seafood. A’la carte restaurants are pretty nice. The worst thing at the hotel is it’s staff. No smile, no politeness, not being helpful at all under any circumstances. I’ve never met such a bad customer service in my whole life. It actually ruins everything and i leave Cape Verde with a feeling that i never want to come back here ever again
Hotels best time are in the past. Vents in bathrooms blowing air into the bathroom instead out. No hot water , warm is available after letting the water run for approx. 15 minutes - in country in which sweet water is scarce. Food is dull, every day different but yet the same dish. Internet is horrible even in the lobby. I get it that room Wi-Fi usually have some flaws but I had to take important meeting and lobby internet was just unacceptable. The weather was fine so no idea what was causing it. Deck chairs are also scarce on the grounds of hotel and at the beach. My first and last time in this hotel.
First of all - it's our first visit to Cabo Verde, as we just wanted to try something new over some Greek's island or Egypt. We decided from beginning to take one week, so at the end room size or location were not priorities (well, I took something called superior bungalow, as normal seemed really small). Starting from beginning: 1. check in - pretty fast, no issues,theoretically we should wait for somebody to take baggage, but managed to do ourselves. 2. room - as a superior bungalow I would expect something bigger, but it was clean and looks ok (we're not using normally air-conditioning, because it's difficult to asses when it was cleaned) 3. food - here I would say one of the strongest positions. During stay you can try 3 different a'la carte restaurants and also main one is really ok. It' normal that breakfasts are repetitive (really - we spent time in many hotels and it's common that breakfasts are usually similar), so I cannot understand some people claiming that food is boring... 4. water - well, there are some pools, but who cares about pool when you have ocean just nearby. Time to time big waves, but walks along the beach are really nice 5. sight-seeing - in fact you can spend one day on organized trip and see everything what is worthy (Buracona - blue-eye, Salina Pedra de Lume, Espargos, Santa Maria, shark bay, beach with turtles - but in July), additionally you can find a lot of other attractions - zipline, diving, etc. Amount of options should be able to fill in even 2 weeks stay. 6. service - really great, people are very open, helpful with a smile and completely different in positive way versus what you can find from service in Egypt. If everything sounds so nice, so why not "excellent" rating? Well, it's just related to nice cockroaches (title 6 legged addition) in the room and resort. Ok it could happen, but after intervention with information and photo of nice bug from the room, service used some tough chemistry, so we were not able to spend time in the room, finally after next intervention they offered us a room to spend a night. Apart of that incident and finding more oft hat "nice" bugs around the resort, grade would be one point better.…
Good food. Nice pools. Good beach access with a lot of sunbeds. Close to the city. Convenient and cosy rooms. Fine shows every evening. And thev prices are reasonable. Good service. Worth recommedation for couples and families.
Hotel area in general is bit worn, but works well for a budget holiday. Location near the beach and Santa Maria is excellent. The beach was one the best I've seen. Pool areas are good for sunbathing and quite large, but pool water was notably colder than in ocean. The staff was very friendly and the service was also good. Buffet was a positive surprise. The selection is mostly same every day, but there's quite plenty to choose from. Food was better than I expected from an all-inclusive at this cost and 3 a la carte dinners offered some variation. In buffet the plates and glasses were often all out, and you had to wait couple minutes for staff to bring more. The drink selection included in all-inclusive was also a positive surprise, including soft drinks, local beer, wines and cocktails. Water bottles were free, which is great, since the local tap water isn't drinkable. Drinks were mostly served in small 2dl glasses or in disposable plastic cups (not very environmentally friendly, perhaps consider using washable plastic cups?). Rooms were ok and cleaned daily. Bathroom floors seemed to be laminated (not waterproof!) instead of tiled, so beware of mold! The first bungalow we got, had a very strong smell of mold, but we were moved to a better room after complaining about it. The central restaurant plays almost every night loud music until late at night, and it can be disturbing if you live in the closest bungalows. The rooms in main buiding were very quiet and also seemed newer. In general, our one week stay in this hotel was a positive experience and I would consider visiting here again. Without the mold problem, I would give it 4/5.…
We have been there 2x. Everything was good. I hate any restrictions. Do not worry to be happy you will find a way to be free. Food was one the best I have had in my life. Maybe drinks are too cold in winter. Bottles of water are for free. The beach is beautiful but many of the loungers are out of life. Dogs are lovely. Nobody bothered us. People are friendly. I like to be there again.
We are so grateful after spending 2 weeks holiday during Christmas and New Years at this wonderful place! Love it all! +Lovely friendly staff and warm hearted people all around the island. +Super crisping, clear and turquios blue ocean and white clean beaches. Sunbeds included. Loved all the friendly dogs at the beach. Stunning sunsets. Heaven! Only minus is that the the beach bar closed too early and no food or snacks was served there. + Clean pool areas with sunbeds included. + Wonderful food and drinks. Very nice coffe in the bars. Fresh seafood every day and huge sallad bar. If just some more spices and flavoured food, some zero sugar drinks and more romantic at dinner time with som candles etc, it would be totally perfect. + Wonderful bungalow close to the beach and surrounded by palm trees and flowers. Small, but suited our needs. Good aircondion. Ok beds. Good cleaning. + New Years Eve party was amazing. wonderful live band, stunning food with huge lobsters, scampi etc. Beautiful set tables around the pool. Top 10! + The dance shows performed by animation almost every night was very professional. We loved to watch Mama Africa etc. We listen to the music they played every day since we got back home. + Almost all staff was very friendly and helped us with a smile. Need to point out some staff that stod out especially though: *We always looked forward to having lunch at Santa Maria restaurant because there Fernando waited with his wonderful personality. He is a very warm hearted person. He made a huge impact on our holiday. We miss you! *Kery in the bar by Santa Maria always with a smile made wonderful Café Latte. One day when he had some time over, he even made Sangria for me, even if it was not the drink of the day. It made my day :) * and last, but not least. Quiara Lopez at Guest relation. Your service and support, even prior our visit to Cape Verde is outstanding. Thank you for everything you did for us. Your prompt reply to emails and service provided is truely appreciated. Thank you all wonderful staff for making this holiday one of the best in a very long time. We want to wish you all the best and can't wait to come back soon to your paradise island. We will definately return!…
Bungalow where we lived long time ago not renovated. Many interior details are broken and worn. We didn’t like the food in the restaurants very much. The evening program is horrible. The rooms are serviced daily, but the doors, walls, and other items are not cleaned for several years. Part of the beach loungers are broken. Gym of the last century. Entrance to the gym from the street, no shower, equipment rusty.
great time with many activities. Good hotel, nice service, perfect weather. The biggest plus are the animation team for fitness excercices, dance lessons, foodbal and voleyball (on the beach and on the swimmingpool). We loved them: Adilson, Alex, Lucy and Kevin. Thank you for nice 2 weeks on the island.