Melia Tortuga Beach Resort & Spa
Urbanizacao da Cabocan ZDTI de Ponta Preta, Santa Maria, Ilha do Sal 4111 Cape Verde
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About
#11 of 28 hotels in Santa Maria
Location
4.0
Cleanliness
4.4
Service
4.1
Value
4.0
The 5 star Melia Tortuga All-Inclusive Resort is located in the southeast of the island Sal, only a few minutes from the colourful town Santa María and Amilcar Cabral international airport. During your stay you will find relaxation and fun right on the fabulous Algodoeiro beach, with its white sand and turquoise waters. The resort offers spectacular suites and villas with up to 4 bedrooms, private garden and swimming-pool. Set in gardens there are 2 magnificent adult pools and 2 pools for children. Experience Yhi Wellness with sauna, Turkish bath, whirlpool, thermal circuit, fitness facilities, massage and beauty treatments. Dining options include a variety of 4 restaurants and bars, offering a selection of international and local cuisine. The Melia Tortuga All-Inclusive is also the perfect destination for windsurfing, kitesurfing or scuba diving. Events for up to 200 people can be organised in 2 meeting rooms with natural daylight.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Children Activities (Kid / Family Friendly)
Parking
Public wifi
Pool / beach towels
Outdoor pool
Private pool
Yoga classes
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Swimup bar
Poolside bar
Snorkeling
Entertainment staff
Evening entertainment
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Safe
Kitchenette
Microwave
Flatscreen TV
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Modern
Location
Full view
Contact
Urbanizacao da Cabocan ZDTI de Ponta Preta, Santa Maria, Ilha do Sal 4111 Cape Verde
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+1
We had a great holiday! Great food, especially seafood. Rooms cleaned daily which is great with kids. Staff were friendly and happy. The only downside was red flag days during our holiday which is no reflection on the resort. It was an all inclusive holiday with lots of places to eat and drink,so if you are flexible you will enjoy it. However if you expect 5 Michelin stars go bore another place
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Meliá Tortuga, Outro at Melia Tortuga Beach Resort & Spa
Responded today
Dear Yalo2014, We are grateful that you have selected Melia Tortuga Beach Resort & Spa for your holidays and for the time that you have set aside to tell us about your holiday experience. Firstly I would like to thank you for your kind comments regarding some aspects of our services as well as our staff. From reading your description we are pleased to notice that we have met your holiday expectations and that not just the service at each outlet but also the staff services have all contributed to a wonderful holiday. Thank you sincerely for having recommended our hotel to future guests, we hope that we can have the opportunity to welcome you to our resort again in the near future. Kind regards, Melia Tortuga Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
I actually visited over New Years 2019-2020-‘ and I had the best time. I definitely compare things to this holiday. The staff was just amazing, as helpful as can be! And there was one specific bartender called Nerlene that deserves a pay raise due to ALWAYS being friendly - no matter how annoying the customer was! She never let that smile slip of. Food was a amazing and as a vegan I always found food and never went hungry. They had several different plant based milks . I would recommend this place to everyone looking for an amazing holiday!
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Date of stay: December 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
My review could have been written by the previous one, Polly622016. As our experience was very similar except our room being very dated, spartan and dirty in places. We had no cleaning service until we complained on day 8 of our 10 day holiday. We had absolutely nothing in our kitchen and the Tui rep told us we wouldn't get anything as things were very scarce. No table on our balcony, which eventually arrived on day 6. View from balcony was scrubland with a building site in background. Very disappointed with accomodation.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Meliá Tortuga, Outro at Melia Tortuga Beach Resort & Spa
Responded 1 week ago
Dear heathernfraser, First of all, we would like to thank you for choosing Melia Tortuga Beach Resort & Spa and taking some of your valuable time to write a review of our property based on your recent experience here at the resort. It was a pleasure for us to have had the opportunity to welcome you during your holidays in Cape Verde. We are sincerely sorry to read about the issues you faced during your stay with us. Please allow us to express our sincere apologies for the inconvenience caused on this occasion. At Melia Tortuga, we believe that by carefully listening to our customers' feedback, we will achieve constant improvement, guest satisfaction and the quality of service that we so desire. Again, thanks for sharing your comments and thoughts. We look forward to your return so that you can witness the improvement we have made so far and that you can experience the true stay at Melia Tortuga Beach Resort & Spa and create a memorable stay with us. Best regards, Melia Tortuga Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Choose Cape Verde as celebrating 60th birthday so wanted somewhere exotic. Flew from Birmingham with no delays, different story when we landed at Sal airport, if passport photo could not register had to stand in queue which we did for an hour to pass through airport security. On arrival to hotel, greeted with a little cocktail drink, and informed room not ready, waited for over half an hour, after this time shown to room, walking down cobbled paths, room was very spacious and clean, we had a two bedroom apartment which overlooked the large swimming pool. Kitchen had very little cutlery, but quite a bit of other equipment eg kettle, cooker, toaster, pots and pans but only 2 cups and 1 teaspoon. We had separate shower room with toilet and sink and other bathroom had proper bath with overhead shower, toilet, sink and bidet and hairdryer. Room was cleaned on a daily basis. Leaflet that was given on arrival highlighted 3 themed restaurants which could be booked on a daily basis this is not case, you will need to book up a week in advance, we did eat in all 3 restaurants in our first week, but could not get in any second week, so our meals were eaten mostly in the main buffet restaurant Spices, here there were plenty of choices. Activities through day were very poor not catered for everyone, on offer was water polo, aqua aerobics, darts and beach volleyball, staff more interested in dancing by pool bar and not really engaging with guest, there were plenty of sun beds available but people still reserved beds by putting towels out early. Pools were cleaned out daily, in some areas of pool small tiles were missing and coming off. Never went in other pool, only issue I have with large pool that too many people using inflatables, which you don’t want when trying to have gentle swim. Beach was a small walk and very quiet, there are 2 bars there called Bikini Club and Bob Marley both very noisy at night. Entertainment here is not brilliant, stage area looks cheap and dated. The entertainment that we saw was not what you expect from 4 star hotel, even though TUI class this as 5 star (not in my books). My gripe with this hotel is being a smoker there were never enough ashtrays around on tables counted 2 in entertainment area, none by pool and neither on table in patio area in room ( so went and bought own from shop and carried this everywhere with me). Free shuttle bus into Santa Marie took only 4 minutes, be prepared to get accosted by people asking you to come into their shop, each shop sell exactly the same, the pier is worth a visit where fish is gutted, but be prepared for flies and smell. Taxis are easy to obtain and only cost 4 euro’s. Back to hotel, this had been recommended by person at work so was looking forward to something special, which was not the case in my book, we stayed all inclusive which was very disappointing as have done all inclusive in other countries and there has always been a variety of snacks in between mealtimes. Be prepared for flies and if mosquitoes are attracted to you be prepared to get bitten as I ended up with 63 bites. Overall staff were very pleasant and tried hardest to speak English. In my opinion overall some elements were good and positive, but there was also a lot of negatives and need improving on. Only other comment I can make is that everyone has different expectations for what they want from a holiday ( so go enjoy hotel and make up own mind) happy holidaying. Stayed here for 10 days.…
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Date of stay: November 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Meliá Tortuga, Outro at Melia Tortuga Beach Resort & Spa
Responded 1 week ago
Dear polly62216, First of all, we would like to thank you for choosing Melia Tortuga Beach Resort & Spa and taking some of your valuable time to write a review of our property based on your recent experience here at the resort. It was a pleasure for us to have had the opportunity to welcome you during your holidays in Cape Verde. We are sincerely sorry to read about the issues you faced during your stay with us. Please allow us to express our sincere apologies for the inconvenience caused on this occasion. At Melia Tortuga, we believe that by carefully listening to our customers' feedback, we will achieve constant improvement, guest satisfaction and the quality of service that we so desire. Again, thanks for sharing your comments and thoughts. We look forward to your return so that you can witness the improvement we have made so far and that you can experience the true stay at Melia Tortuga Beach Resort & Spa and create a memorable stay with us. Best regards, Melia Tortuga Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for two weeks in a three room suite, and we had all inclusive. Can recommend this, had three good restaurants plus a good buffet restaurant, all available. Two fairly large pools plus a large beach. So the possibilities were many and one can vary the places to enjoy sun beds.
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Date of stay: November 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Meliá Tortuga, Outro at Melia Tortuga Beach Resort & Spa
Responded 1 week ago
Dear Sailing365, We are grateful that you have selected Melia Tortuga Beach Resort & Spa for your holidays and for the time that you have set aside to tell us about your holiday experience. Firstly I would like to thank you for your kind comments regarding some aspects of our services as well as our staff. From reading your description we are pleased to notice that we have met your holiday expectations and that not just the service at each outlet but also the staff services have all contributed to a wonderful holiday. Thank you sincerely for having recommended our hotel to future guests, we hope that we can have the opportunity to welcome you to our resort again in the near future. Kind regards, Melia Tortuga Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were looking for a super easy holiday with sun, sand and sea. Oh and that we got! I have to say we nailed the choise of hotel in Sal island! Melia Tortuga beach is obviously a touristic oasis and has very little to do with the culture and wonders of the island outside of the hotel area BUT it has all what ou need for relaxing and having a wonderful week pampered by the staff. As an all inclusive-hotel it has food and drink available all the time and we enjoyed the hearty breakfasts and dinners especially in the buffet-restaurant. The theme restaurants were cool addition. The beach restaurant in the time of sunset was an experience, food vise nothing special. Tip for this, in lunch time you don't need a reservation and the food was even better! The Italian pool side restaurant was wonderful, food was definately worth to try! But don't worry if the theme restaurants are booked full, the main restaurant is in our opinion the best! Such variety and quality cooking, highly recommend! We hung out mainly on the beach snorkling and swimming, but not directly in front of the hotel. The hotel beach in perfect for checking the sunsets and night time crab hunting, but for its rocky front not for swimming. Just few steps away theres a swimming beach, so just head there. And not so bad idea to walk to Santa Maria along the waterline; it takes maybe few hours walking slowly but is very nice! The best part of our experience was anyway the staff of the hotel. Everybody was incredibly nice but some people really took their job personally and we got superbly taken care of. Thank you Wagner; we got tips of activities and he made even reservations for island tour for us! And thank you Ricardo and sweet Lucélia; bartenders who even on busy moments took time to say hi and chat a while about their lives on the island and gave some tips too. And of course made the best drinks! Ask for Sal Tropical, you won't regret! ;)…
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Date of stay: November 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Meliá Tortuga, Outro at Melia Tortuga Beach Resort & Spa
Responded 1 week ago
Dear Oniinab, We are grateful that you have selected Melia Tortuga Beach Resort & Spa for your holidays and for the time that you have set aside to tell us about your holiday experience. Firstly I would like to thank you for your kind comments regarding some aspects of our services as well as our staff. From reading your description we are pleased to notice that we have met your holiday expectations and that not just the service at each outlet but also the staff services have all contributed to a wonderful holiday. Thank you sincerely for having recommended our hotel to future guests, we hope that we can have the opportunity to welcome you to our resort again in the near future. Kind regards, Melia Tortuga Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
After reading all the bad reviews we was very hesitant on arrival. We was pleasantly surprised when we was greeted at reception with cocktails. We did have to wait about 2 hours in reception as our rooms were not ready so that was slightly annoying but we’re offered snacks and drinks while we waited. Room was very spacious and clean. We had a double room which had a fridge and kettle however had no English breakfast tea or coffee only fruit teas! Not end of the world as tea and coffee in the bar was good. Lighting in and around the hotel was good and everything was signposted. Being fussy eaters was worried about the food but we found there was bits for everyone, we didn’t go to the restaurants we only ate at the buffet but there was lovely food in there, with a good variety of meats dishes and fruit and veg and deserts. Like other reviews it was a shame there was no ice cream, was there the whole week and we had no ice cream at all not the end of the world again but would have been nice to have one. The WIFI was absolutely SHOCKING for a 4* I would have expected this to be the best bit but no! Only worked either in reception or about 11pm at night when everyone was in bed! Real shame. Another thing could have been improved was they had no full length mirrors only small square ones enough to see to put some makeup on. All pools were clean and all spaces where also. The entertainment was hit and miss, Africa show was amazing but live singers got a bit repetitive. Found all staff to be very friendly and tried their best with English, they also tried to solve any issues very quickly. We ordered a cake for my birthday, which they bought to the room with a bottle of Prosecco which was lovely. All Tui excursions were amazing and your guides were perfect. Did run out of a few cocktails but as it’s an island everything’s imported so they struggled getting a delivery which is out of the hotels hands. …
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Date of stay: November 2022
Value
Location
Service
Room Tip: Get a worldwide package for internet use abroad! And the locals are very poor they appreciate tips!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Meliá Tortuga, Outro at Melia Tortuga Beach Resort & Spa
Responded 1 week ago
Dear ALANAJENNER99, First of all, we would like to thank you for choosing Melia Tortuga Beach Resort & Spa and taking some of your valuable time to write a review of our property based on your recent experience here at the resort. It was a pleasure for us to have had the opportunity to welcome you during your holidays in Cape Verde. We are sincerely sorry to read about the issues you faced during your stay with us. Please allow us to express our sincere apologies for the inconvenience caused on this occasion. At Melia Tortuga, we believe that by carefully listening to our customers' feedback, we will achieve constant improvement, guest satisfaction and the quality of service that we so desire. Again, thanks for sharing your comments and thoughts. We look forward to your return so that you can witness the improvement we have made so far and that you can experience the true stay at Melia Tortuga Beach Resort & Spa and create a memorable stay with us. Best regards, Melia Tortuga Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BELIEVE THE BAD REVIEWS!!!!!!!! This is 3 star at best, broken walkway lights tiles in pool falling off.plugs in rooms not working broken toilets that never stop flushing .Staff that don't speck any English . No kids mini disco that's at another hotel ! same as the spar treatment so you need to upgrade to get it .£25 EURO A DAY EACH Food limited in buffet and best of luck booking reservations in the other restaurants as nothing available For a week and we where only there for a week. no ice cream for kids some fruit and dry bread in snack bar .the whole place is run down and looks sad . We tried to use the gym nothing working broken equipment. Mosquito everywhere so hotel not spraying everyone was eaten alive . Book the rui Palace you won't be disappointed.!!!
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Meliá Tortuga, Outro at Melia Tortuga Beach Resort & Spa
Responded 1 week ago
Dear 473shayp, First of all, we would like to thank you for choosing Melia Tortuga Beach Resort & Spa and taking some of your valuable time to write a review of our property based on your recent experience here at the resort. It was a pleasure for us to have had the opportunity to accommodate you during your holidays in Cape Verde. We are sincerely sorry to read about the issues you faced during your stay with us. Please allow us to express our sincere apologies for the inconvenience caused on this occasion. At Melia Tortuga, we believe that by carefully listening to our customers' feedback, we will achieve constant improvement, guest satisfaction and the quality of service that we so desire. Again, thanks for sharing your comments and thoughts. We look forward to your return so that you can witness the improvement we have made so far and that you can experience the true stay at Melia Tortuga Beach Resort & Spa and create a memorable stay with us. Yours sincerely, Melia Tortuga Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed here between 3-14 November we thought the food was lovely in the Spices restaurant with quite a good choice.we also booked the speciality restaurants which didn't always have what was on the menu. The location of the hotel was perfect the gardens & pool were well kept. My only complaint would be there isn't enough comfy seating in the hotel bar and reception and the entertainment area would at best seat 60 people if you didn't get a table you either had to sit on the floor or on a wall which for a 5* I find this unexpectable. Also the quite pool at sometime had a bar which was still there but not in use so if you walked to the other pool bar most of the time was exceptionally busy with only 1 member of staff the wait for a drink was quite long so if they get the bar area up and running this would be brilliant. The late bar although had comfy seating and was air conditioned but it was so boring and had no atmosphere maybe they could do a quiz night. …
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Date of stay: November 2022Trip type: Traveled as a couple
Room Tip: Book the zip wire & Lemon shark trip both were very good. Book the zip wire trip for late...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Meliá Tortuga, Outro at Melia Tortuga Beach Resort & Spa
Responded 1 week ago
Dear painting56, We are grateful that you have selected Melia Tortuga Beach Resort & Spa for your holidays and for the time that you have set aside to tell us about your holiday experience. Firstly I would like to thank you for your kind comments regarding some aspects of our services as well as our staff. From reading your description we are pleased to notice that we have met your holiday expectations and that not just the service at each outlet but also the staff services have all contributed to a wonderful holiday. Thank you sincerely for having recommended our hotel to future guests, we hope that we can have the opportunity to welcome you to our resort again in the near future. Kind regards, Melia Tortuga Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ignor all the bad reviews. We spent one week there and I wish we had booked longer. The hotel is fantastic! All pools were open and cleaned daily. All restaurants had a great menu and staff very helpful. The beach and bikini beach amazing. Would highly recommend this hotel . The trip round the island and in the water at sharks bay is a must.
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Date of stay: October 2022
Value
Location
Service
Room Tip: Sharks bay is very good. The salt lakes is a must
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Meliá Tortuga, Outro at Melia Tortuga Beach Resort & Spa
Responded 1 week ago
Dear Wanderer57967793253. We are grateful that you have selected Melia Tortuga Beach Resort & Spa for your holidays and for the time that you have set aside to tell us about your holiday experience. Firstly I would like to thank you for your kind comments regarding some aspects of our services as well as our staff. From reading your description we are pleased to notice that we have met your holiday expectations and that not just the service at each outlet but also the staff services have all contributed to a wonderful holiday. Thank you sincerely for having recommended our hotel to future guests, we hope that we can have the opportunity to welcome you to our resort again in the near future. Kind regards, Melia Tortuga Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$90 - $220 (Based on Average Rates for a Standard Room)
LOCATION
Cape VerdeIlha do SalSanta Maria
NUMBER OF ROOMS
262
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Claim Your ListingMELIA TORTUGA BEACH RESORT & SPA $152 ($̶2̶0̶8̶) - Updated 2022 Prices & Resort (All-Inclusive) Reviews - Santa Maria, Cape Verde
Frequently Asked Questions about Melia Tortuga Beach Resort & Spa
Which popular attractions are close to Melia Tortuga Beach Resort & Spa?
Nearby attractions include Djunta Mo Art (1.7 miles), Projeto Biodiversidade (1.3 miles), and Praia de Santa Maria (1.7 miles).
What are some of the property amenities at Melia Tortuga Beach Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Melia Tortuga Beach Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Tortuga Beach Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Melia Tortuga Beach Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Melia Tortuga Beach Resort & Spa?
Conveniently located restaurants include Marea Restaurant, Hot Spot, and Baraonda.
Are there opportunities to exercise at Melia Tortuga Beach Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Melia Tortuga Beach Resort & Spa have an airport shuttle?
Yes, Melia Tortuga Beach Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Melia Tortuga Beach Resort & Spa have airport transportation?
Yes, Melia Tortuga Beach Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Melia Tortuga Beach Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Melia Tortuga Beach Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.