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Sheraton At The Falls

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Sheraton At The Falls
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1,397 Reviews from our TripAdvisor Community

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Showing 1,270: English reviews
Denver, Colorado
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here with the family as we visited Niagara Falls for a night. The location was great, and made for a quick walk to the falls only a couple blocks away. The parking was very close, and included in our room rate. The staff was very friendly...both at the front desk, and the Club Level folks. The pool was... More 

Helpful?
1 Thank FunInHotels
Ron D, General Manager at Sheraton At The Falls, responded to this review

We are happy that you enjoyed your overnight stay at our hotel with your family. We are very excited about the recent updates to our pool area, and it is great to hear that you enjoyed the shark tank. Thank you for also sharing that you were pleased with the service you received from our staff at both the front... More 

Winchester, Kentucky
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We booked this from a rest stop coming across New York on our way in and got a great price as part of a tour package for the next day. We were able to walk to Canada easily- be sure to have $ to cross back into the US! Our room was very nice, staff was great, plenty to do... More 

Helpful?
1 Thank lindabU9337QZ
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for choosing Sheraton At The Falls for your recent stay in Niagara Falls, USA. We are happy to hear that you had an enjoyable experience. Thank you for noting that we are just a short walk from the Canadian border, and that you were pleased with our staff, your guest room, and the variety of activities offered in... More 

Philadelphia, PA
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We were locked into 2 nights at this hotel through an Expedia booking, otherwise we would have left. The hotel is very old. They have tried to renovate, but it still feels run down. The hotel is DARK. The hallways are dark grey and brown. The rooms are dark brown. I was expecting to see the kids from "The Shining"... More 

Helpful?
2 Thank OCNJBum
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to share your feedback. We are disappointed to hear that you were not satisfied with your stay at our property. Please accept my apology on behalf of the hotel for the inconveniences you encountered. Please know that we take guest feedback very seriously and we will investigate each of your examples. We are happy... More 

Suffolk, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

My family and I will definitely stay here again. Everything was at it's finest! The staff was on point, the rooms were top notch, and the views are amazing! My family and I had a slight hiccup once we got here (party of 10), but was quickly addressed and we were well pleased, which made our trip hassle free!

Helpful?
1 Thank cjdillon31
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to write your review! We are thrilled to hear that your stay was a success. We are also very happy to hear that our staff members and service had such a positive impact on your stay. Customer care is amongst our highest priorities and it is always very gratifying to receive such praise from... More 

Fenwick Island, Delaware
Level Contributor
107 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My daughter and I just spent two nights at the falls. We selected the Sheraton at the Falls because they had a special. We were very pleased with the location. Though it's not on the falls, it was very close to the American Park, and a few blocks from the Rainbow bridge where you can walk to Canada. There is... More 

Helpful?
Thank Scs0216
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your fantastic review! We are very pleased that to hear that you enjoyed your stay at our hotel, with your daughter and dog, too! Thank you for noting our proximity to local attractions, as well as our variety of on-site restaurants. We appreciate your feedback and being made aware of our opportunities to improve. The corresponding departments... More 

West Palm Beach, Florida
Level Contributor
290 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

When I booked this over the phone a few weeks ago the rep I spoke with was not very helpful. However, when we arrived (and it was hours before check in time) we were given not just an early check in but an upgraded pair of rooms! Beds really comfy, facility pretty clean, location great for all Niagra attractions

Helpful?
Thank jeff b
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your glowing review! We could not be happier that you had such a wonderful experience at our hotel. Providing exceptional service and making our guests feel at home are amongst our highest priorities, and learning that we did just that during your stay is very gratifying. Thank you for sharing how impressed you were with the cleanliness... More 

Dubai
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Five minutes walk from the Niagara Falls observation deck on the Fall street. Family friendly and has access to some nice restaurants like TGI , Rainforest Cafe and coffee @Starbucks . Good breakfast options at TGI while watching some great sports.

Helpful?
Thank Sandeep D
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to write a review. We are excited to hear that you had an enjoyable getaway at Sheraton At The Falls! Thank you for making note of everything we offer on-site, including Rainforest Cafe, TGI Friday's, and Starbucks. We would also like to thank you for noting our proximity to local attractions such as the... More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed one night. The room was clean and staff was friendly. Across the street from the casino which is nice. Don't wander to far from the hotel as the area is pretty sketchy. The only unfortunate thing was the fire alarm went of twice. Once about a half hour after we arrived and again at 6 a.m.

Review collected in partnership with HP Windows 10

Helpful?
Thank PainTV
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to share your feedback with us. We are disappointed to learn that we did not exceed your expectations during your recent stay. Please accept our sincerest apologies. Thank you for sharing that our staff members were friendly. We strive to provide exceptional service and appreciate your compliments. We hope that you will give us... More 

Mount Carroll
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights while visiting Niagara Falls. The staff were friendly and helpful. The kids enjoyed the pool and the shark tank. We were able to park on our afternoon of arrival and leave the car until our day of departure. There was a short walk to the Rainbow bridge to Canada and Niagara Falls park. We... More 

Helpful?
Thank 5AmandaS5
Ron D, General Manager at Sheraton At The Falls, responded to this review

We appreciate your feedback and your recommendation. Thank you for sharing that you found our staff friendly and helpful throughout your stay. We are also happy to hear that you were pleased with the features and amenities available to you, including our on-site restaurants, parking, Grayline Tours, and our newly renovated pool area, The Reef Beach Club. We look forward... More 

Hartford, Connecticut
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here end of July on a business trip and loved this hotel. Clean room, floors, carpets, tub, toilet, all spotless. Bed is SUPER COMFORTABLE, i could have slept for days! Clean bedding, linen, towels. Complimentary water provided in room. Loved having a cold fridge in room. Guest services is phenomenal with any questions or help on knowing the area.... More 

Helpful?
Thank RoadRabbitTC
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your glowing review! We could not be happier that you had such a wonderful experience at our hotel. Thank you for sharing how impressed you were with the cleanliness of our property and the Sheraton Signature Sleep Experience. These beds can actually be purchased for use in your very own home! It is also great to hear... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
  • Dry Cleaning
Official Description (provided by the hotel)
Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade and a Sweet Treats Shop off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, and high-speed wireless internet throughout the facility. ... more   less 

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303-1102
Location: United States > New York > Niagara Falls
Price Range: $137 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton At The Falls 3.5*
Number of rooms: 392
Reservation Options:
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Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
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