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Room & Suite (221)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 11/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Niagara Falls
Updated 11/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#8 of 55 hotels in Niagara Falls
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
Welcome to world-famous Niagara Falls USA and Niagara's Premier Hotel - Sheraton Niagara Falls. In addition to being just a short walk from the Falls and the Canadian border, and connected to the Seneca Niagara Resort and Casino via an enclosed walkway/tunnel, the Sheraton Niagara Falls offers a variety of amenities and dining options directly on-property. The Reef Beach Club features Niagara USA’s largest indoor pool and full sized hot tubs. Our dining options include Rainforest Cafe, a full-service Starbucks, and The Corner Deli. Each room includes refrigerator, microwave, and WiFi. Welcome to world-famous Niagara Falls
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Room & Suite (221)221
Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Coffee shop
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Restaurant
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Convenience store
Newspaper
Outdoor furniture
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Room service
Safe
Telephone
Wardrobe / closet
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
60Restaurantswithin 0.3 miles
27Attractionswithin 0.3 miles
Contact
300 3rd Street, Niagara Falls, NY 14303-1102
Getting there
Rental CarsSee rental cars from $43/day
3,644Reviews108Q+A100Room tips
Reviews
Traveler rating
- 1,960
- 996
- 392
- 149
- 148
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Popular mentions
Came here with my husband and we enjoyed the room and services we received ! Apart from the nosy neighbors we had we can’t complain and we are definitely coming back anytime we visit again. I would recommend to anyone !
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Date of stay: November 2020Trip type: Traveled as a couple
Helpful
The staff were friendly. The walls however were very thin and we could hear everything happening in the room next to us which included many children running around and a baby crying at 5am. No problems with the children but when possible please either remind guests to be mindful of noise or space the rooms out. We have a small child ourselves and this woke us all up.
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Review collected in partnership with this hotel
Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Our stay at Sheraton, was very pleasant, our room was clean and the staff was very helpful. We did enjoy a meal in the restaurant connected to the hotel. We only wish that they could offer a breakfast service.
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded yesterday
Dear Bimwold, Clean accommodations and a friendly team are both important to a successful trip, and to hear that this was your experience has us delighted. We're also glad that you enjoyed a wonderful dining experience and will pass your comments along to be reviewed by our team. It would be our pleasure to see you again at Sheraton Niagara Falls, so don't be a stranger!
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Nice clean and helpful staff. The food for the dinner from rainforest cafe was very good. The wait staff was very friendly and helpful. The rooms were clean and over all the covid updated sanitation stations we’re very good
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Review collected in partnership with this hotel
Date of stay: November 2020Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 6 days ago
Thank you for choosing Sheraton Niagara Falls! It makes us happy to know you had an enjoyable visit. From our friendly team to our tasty dining options, you can always trust us for your time in the area. Take care, and until next time!
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Our room was dirty, the shower was full of mold and the carpet was so sticky and smelly. everything was covered in dust and nasty. nothing compared to the Sheraton on Canada side. I was really disappointed of this hotel, which I chose thinking the amazing experience we had in the same brand in Canada. no pride and no care at all.
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Review collected in partnership with this hotel
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 1 week ago
The concerns you have shared are not representative of the high standards we strive to uphold, and we sincerely apologize that we failed to deliver the exceptional stay you deserved. Had we been made aware, our team would have happily moved you to a more suitable room. Nevertheless, we assure you that our housekeeping team has been notified and they are giving some extra attention to your room for the comfort of our future guests. We cannot change the past, but we assure you that we will do better going forward. If there is any chance to regain your patronage and improve your perceptions, we would be grateful for it.
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PRICE RANGE
$103 - $324 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton at the falls hotel niagara falls, crowne plaza niagara falls, niagara falls crowne plaza
LOCATION
United StatesNew YorkNiagara Falls
NUMBER OF ROOMS
391
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Claim Your Listing Frequently Asked Questions about Sheraton Niagara Falls
Which popular attractions are close to Sheraton Niagara Falls?
Nearby attractions include Niagara Falls State Park (0.3 miles), Niagara Falls Observation Tower (0.2 miles), and Seneca Niagara Casino (0.09 miles).
What are some of the property amenities at Sheraton Niagara Falls?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Niagara Falls?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Niagara Falls?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Sheraton Niagara Falls?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Sheraton Niagara Falls?
Conveniently located restaurants include Chill 443, Third Street Retreat, and Donatello's Restaurant.
Are there opportunities to exercise at Sheraton Niagara Falls?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Sheraton Niagara Falls located near the city center?
Yes, it is 0.6 miles away from the center of Niagara Falls.
Are any cleaning services offered at Sheraton Niagara Falls?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Niagara Falls?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Niagara Falls offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.