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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 11/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Niagara Falls
Updated 11/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#8 of 55 hotels in Niagara Falls
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
Welcome to world-famous Niagara Falls USA and Niagara's Premier Hotel - Sheraton Niagara Falls. In addition to being just a short walk from the Falls and the Canadian border, and connected to the Seneca Niagara Resort and Casino via an enclosed walkway/tunnel, the Sheraton Niagara Falls offers a variety of amenities and dining options directly on-property. The Reef Beach Club features Niagara USA’s largest indoor pool and full sized hot tubs. Our dining options include Rainforest Cafe, a full-service Starbucks, and The Corner Deli. Each room includes refrigerator, microwave, and WiFi. Welcome to world-famous Niagara Falls
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Room & Suite (221)221
Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Coffee shop
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Restaurant
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Convenience store
Newspaper
Outdoor furniture
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Room service
Safe
Telephone
Wardrobe / closet
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
60Restaurantswithin 0.3 miles
27Attractionswithin 0.3 miles
Contact
300 3rd Street, Niagara Falls, NY 14303-1102
Getting there
Rental CarsSee rental cars from $43/day
3,645Reviews108Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
Not only were we told one price and then charged double. The night staff was rude. When I went down to talk to her she told me to be quiet and asked “are you done yet?” She said she was the manager. If she truly is the manager they need new staff! We stayed three nights and that’s how it had to end. It took all the joy out of our trip. Not only did the staff not listen to our concerns but proceeded to tell us there was nothing they could do. When I got upset for being charged double I was talked over, disregarded and told I was wrong even though we had proof. I stayed here a couple years ago and was super excited to stay again but charging me and extra 500 dollars and disrespectful staff have made it so I will NEVER stay here again. Double and triple check your bank statements when you arrive. Beware!…
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Date of stay: November 2020Trip type: Traveled with family
Helpful
Awesome staff!! My wife and I chose this hotel to celebrate our recent anniversary. I called them ahead of time to set up some surprises for my wife.. They helped direct me where to get all of the amenities I would need, and helped coordinate everything so that when my wife walked into our room she was greeted with beautiful roses and a bottle of wine. They definitely went above and beyond to make sure we enjoyed our stay! Along with this, the hotel is directly across from Seneca Niagara Casino.. Very short and easy walk! Plus they have a rainforest cafe within the hotel that houses excellent staff and a fun atmosphere for drinks. My only critique for the hotel was that the heater (while good at keeping the correct temperature) sounded like someone was running a vacuum next to our ears every hour or so.. The bed was also not the most comfortable... but I've slept in significantly worse hotel beds, so I wouldn't use that as a deterrent! We will definitely be using this hotel for our next trip to Niagara Falls!…
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Came here with my husband and we enjoyed the room and services we received ! Apart from the nosy neighbors we had we can’t complain and we are definitely coming back anytime we visit again. I would recommend to anyone !
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Date of stay: November 2020Trip type: Traveled as a couple
Helpful
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 6 days ago
Dear Shannice, Clean accommodations and a friendly team are both important to a successful trip, and to hear that this was your experience has us delighted. We greatly appreciate your recommendation and look forward to welcoming you back to Sheraton Niagara Falls the next time you're in town.
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The staff were friendly. The walls however were very thin and we could hear everything happening in the room next to us which included many children running around and a baby crying at 5am. No problems with the children but when possible please either remind guests to be mindful of noise or space the rooms out. We have a small child ourselves and this woke us all up.
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Review collected in partnership with this hotel
Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 6 days ago
Dear Sasha, It was a pleasure to welcome you and your family to Sheraton Niagara Falls. We're thrilled to hear that you had an enjoyable visit and appreciated the friendly service our team provides. However, we're sorry to learn of any noise disturbance you experienced from neighboring rooms and for any inconvenience this caused. Our front desk team is always available and happy to help find solutions to any issues that may occur during your time with us. We will review your feedback and work together to make improvements. Thanks again, and we hope to have the opportunity to welcome you back soon.
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Our stay at Sheraton, was very pleasant, our room was clean and the staff was very helpful. We did enjoy a meal in the restaurant connected to the hotel. We only wish that they could offer a breakfast service.
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 1 week ago
Dear Bimwold, Clean accommodations and a friendly team are both important to a successful trip, and to hear that this was your experience has us delighted. We're also glad that you enjoyed a wonderful dining experience and will pass your comments along to be reviewed by our team. It would be our pleasure to see you again at Sheraton Niagara Falls, so don't be a stranger!
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PRICE RANGE
$103 - $324 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton at the falls hotel niagara falls, crowne plaza niagara falls, niagara falls crowne plaza
LOCATION
United StatesNew YorkNiagara Falls
NUMBER OF ROOMS
391
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Claim Your Listing Frequently Asked Questions about Sheraton Niagara Falls
Which popular attractions are close to Sheraton Niagara Falls?
Nearby attractions include Niagara Falls State Park (0.3 miles), Niagara Falls Observation Tower (0.2 miles), and Seneca Niagara Casino (0.09 miles).
What are some of the property amenities at Sheraton Niagara Falls?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Niagara Falls?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Niagara Falls?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Sheraton Niagara Falls?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Sheraton Niagara Falls?
Conveniently located restaurants include Chill 443, Third Street Retreat, and Donatello's Restaurant.
Are there opportunities to exercise at Sheraton Niagara Falls?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Sheraton Niagara Falls located near the city center?
Yes, it is 0.6 miles away from the center of Niagara Falls.
Are any cleaning services offered at Sheraton Niagara Falls?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Niagara Falls?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Niagara Falls offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.