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Sheraton At The Falls

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Sheraton At The Falls
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1,582 Reviews from our TripAdvisor Community

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Showing 1,442: English reviews
Reviewed 2 days ago NEWvia mobile

Loved the hotel . Super comfortable bed, nice view, great shower. My favorite thing was the Downlite pillow. Loved it so much I want to buy one😄. Being able to bring my doggie was a huge bonus. And not being charged an arm and dog leg was really cool. Wish we could stay another night! Thank you!

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Helpful?
Thank camp w
Rochester, New York
Reviewed 3 days ago NEW

My daughter in law & I stayed overnight in a double room when we had tickets for DWTS at Seneca Niagara Casino. We stayed across the street at the Sheraton which was a pleasurable decision-NO SMOKE. Seneca reeks of smoke, so not staying there was a good decision. There is a tunnel that takes you across to the casino so...

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Helpful?
Thank Suzanne G
Port Deposit, Maryland, Usa
Reviewed 1 week ago via mobile

Me and my wife stayed here for 2 days and had a good time. The hotel is really nice, the new pool area is one of the best I've ever seen in a hotel. Also have the Rain Forest Cafe and TGI Friday's, we ate at both. Can't forget Starbucks. The staff here are so friendly and helpful, they gave...

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Helpful?
1Thank Albert S
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for your outstanding review! We could not be happier to hear that you and your wife had such a wonderful stay with us. From quality customer service to comfortable accommodations, we strive to exceed our guests' expectations from the moment they arrive. Thank you for sharing that you were pleased with our on-site restaurants and our new pool...

New York
Reviewed 1 week ago

First off, Sheraton is an exceptional chain with the kind of consistency and continuity I look for in a chain. This hotel is no exception; clean, comfortable, attentive staff, & great location. A plus is The Reef indoor swimming pool complete with a large shark tank and marine aquarium (separate.) BUT, there is one aspect of my stay that makes...

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Helpful?
1Thank roccoz18
Reviewed 1 week ago via mobile

We arrived in Niagra for one night for our honeymoon. Staff were friendly and pleasant however the hotel is a bit dated for decor. Room was nice, clean and spacious. Two very small double beds. We reported a very loud intermittent notice coming from the heater/fan at dinner. Staff advised they would see to it. We got back from dinner...

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Helpful?
Thank Colleen N
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to share your feedback with us. We are very disappointed to hear that your honeymoon experience at our property did not live up to your expectations. I can understand how frustrating it must've been to receive an unsatisfactory night of sleep as a result of noise in your room. We are also very sorry...

Lehigh Acres, Florida, United States
Reviewed 1 week ago via mobile

Good price ,nice location , Personal of the hotel are super nice Very helpful The only inconvenient there is not way you can see the falls from any place at the hotel 2 blocks from Canadian border nothing better than this

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Helpful?
Thank Rene C
Ron D, General Manager at Sheraton At The Falls, responded to this review

We could not be happier to hear that you found our hotel clean and convenient and that you received quality, helpful service from our staff. Please accept my apology for the confusion regarding a view of the Falls from the hotel. Please know that there are no hotels on the American side of the Falls that offer a fallsview from...

islamabad
Reviewed 2 weeks ago

Got a chance to stay at this hotel in Mar 2016. The prices were very low in that season. The reception staff was very helpful. The room was comfortable and it gave the Niagra fall view. The size of the room was very good. The washroom was nice and clean. The rising mist and Canadian side hotel in the background....

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Helpful?
Thank irfanmirza651
Ron D, General Manager at Sheraton At The Falls, responded to this review

We are happy to hear that you enjoyed your stay with us! Thank you for sharing that you were pleased with your guest room and the service you received. We look forward to your next stay with us. Thank you.

Sterling Heights, Michigan
Reviewed 2 weeks ago via mobile

First of all, THANK YOU for being truly pet friendly!! We had been "Elite Members" of another hotel chain's customer loyalty program. A hotel chain that claims to be pet friendly, and then ros you blind with additional fees and a cleaning charge! (IF they actually allow pets at all!) Beside the whole pet thing, this is a beautiful, comfortable...

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Helpful?
1Thank Steven A
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to review our property. We are very happy that you were satisfied with your stay, and that our pet-policy allowed you to bring your pet along with you! We are also pleased to hear that you found our hotel comfortable and that you enjoyed our newly renovated pool area, The Reef Beach Club. We...

Ontario
Reviewed 2 weeks ago via mobile

We have been coming to this hotel for years an it really is worth it. From the friendliest staff to the awesome pool renovations with cool aquarium this is our go to hotel in the winter months. Great for families with the fun onsite restaurants an activities. For the big kids the Seneca casino is a stones throw away an...

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Helpful?
Thank ValyaR49
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for sharing your feedback! We are happy that your Christmas trip to our hotel was enjoyable. We are very excited about the recent updates to our pool area, The Reef Beach Club, and it is great to hear that you enjoyed them, too! Thank you for also sharing that our enclosed walkway connects us to the Seneca Niagara...

Toronto, Canada
Reviewed 2 weeks ago via mobile

We stayed at the Sheraton At The Falls in Niagara Falls, New York, with my son's hockey team for a tournament. I was very impressed with the level of service provided by the all the staff at the hotel. The rooms were well kept and clean. If any issues did arise, they were dealt with in a timely fashion. The...

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Helpful?
Thank 73spk
Ron D, General Manager at Sheraton At The Falls, responded to this review

We could not be happier to learn that you were so impressed with our property and staff members throughout your stay. It is always our goal to exceed the expectations of every guest through quality customer service and the amenities and accommodations that we provide. We look forward to your future visits and hope to see you again soon! Thank...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade, Sweet Treats Ice Cream Shop and a market off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef lagoon viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, in-room microwaves, in-room refrigerators and high-speed wireless internet throughout the facility. ... more   less 

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Location: United States > New York > Niagara Falls
Price Range: $103 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton At The Falls 3.5*
Number of rooms: 392
Reservation Options:
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Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton At The Falls staff and other travelers.
47 questions
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South Euclid, Ohio
over a year ago
Chesterfield, Virginia
Mayport
3 months ago

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Questions? Get answers from Sheraton At The Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose any room, but make sure to refuse to pay the DMF fee. It's voluntary (but they won't tell you that!)”
 of 5 bubbles roccoz18, 1 week ago | Read review
“The rooms facing toward the falls.”
 of 5 bubbles irfanmirza651, 2 weeks ago | Read review
“Ask for Casino facing room for a nightime glow!”
 of 5 bubbles Kuz1105, 2 weeks ago | Read review
“Rooms at front of hotel overlooking casino are best views.”
 of 5 bubbles granoscmae, 5 weeks ago | Read review
“Family suites are very spacious”
 of 5 bubbles Rodger-Pgh, Dec 14, 2016 | Read review
5 of 5
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