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Sheraton At The Falls

Booking.com$143*
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Certificate of Excellence
GreenLeadersBronze level
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Sheraton At The Falls
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1,822 Reviews from our TripAdvisor Community

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Showing 1,669: English reviews
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Reviewed 2 days ago NEW

I opted not to receive new towels and changing of the sheets in order to be green, however, I did not realize that the room would not be cleaned, it was ok but I would have preferred to have known that in advance. The hotel is directly across the street from the casino and is within walking distance to the...

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Helpful?
Thank C8034VVsandrag
Syracuse, New York
HOTEL’S FAVORITE REVIEW
Reviewed 3 weeks ago via mobile

The staff, at the Sheraton at the Falls, made this past weekend one to remember. Beginning with my check-in, where my reservation wasn't found, Courtney (Front End Assistant) made it a non issue. It was resolved without questions! After that, the bellman was more than accommodating in getting me situated into my room. Once there, I was more than HAPPY...

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2Thank DissatisfiedCraig
About Hotel's Favorite Review
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for the absolutely wonderful review and recommendation! We could not be happier that every aspect of your stay exceeded your expectations. Thank you for sharing how impressed you were with the level of customer service you received. Warming the hearts of every person we touch and providing memorable moments for our guests are amongst our highest priorities and...

Brampton, Canada
Reviewed 2 days ago NEW

Staff was helpful, knowledgeable and friendly. My family enjoyed having two restaurants, coffee shop and swimming pool all on site. I really liked the numerous sitting areas with televisions as well as a wifi cafe; this gave us a comfortable place to wait after we had checked out but we're not ready to leave due to an event we were...

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Thank W80EZchristinel
Reviewed 3 days ago NEWvia mobile

After a bit of a problem our first night, this team totally made up for the problem. We really felt valued and were treated with understanding and true professionalism, well done! Hotel is old and pretty ugly on the outside, but really nice inside. Well maintained, perfect location, free parking, comfortable beds, lots of TV channels and the food at...

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Thank Tony d
Reviewed 4 days ago NEWvia mobile

We stayed just one night for visiting the falls. We arrived in the evening and Andrea welcomed us but talked only to me and did not consider at all my dad who was actually the one handing her the credit card. Furthermore, the room carpet was very dirty and we found the room and the bathroom were old. However, the...

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Helpful?
Thank Chiara Z
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to write a review. We are glad that you enjoyed your stay and your visit to Niagara Falls. Please accept my apology for your guest room not exceeding your expectations. We appreciate your feedback and being made aware of our opportunities. Thank you for also sharing that you received quality customer service from our...

Cheektowaga, New York
Reviewed 4 days ago NEWvia mobile

My friend and I actually live in the area and we just wanted a night away. When we entered the hotel we were pleasantly greeted by the front desk staff, Jon-Rick, Nate, Kofi and Jack. Nate took great care of us letting us know all the wonderful things in the hotel! The pool was beautiful, the arcade was a blast...

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Thank hotelhottiez
Reviewed 4 days ago NEW

This hotel was very nice . The staff were friendly and helpful , the hotel was clean , the room was comfortable , the pool was clean and so much fun , this hotel has everything anyone could hope for . Next time we are in niagra falls we will stay at the Sheraton again !

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Thank P6421POanastasiab
Elbridge, New York
Reviewed 5 days ago NEW

I was there for a Business trip which they did a great job accommodating us but when we had free time there was plenty to do. They have a gorgeous pool area which is very spacious and there was even tropical fish pool in the area. Two great restaurants attached to the hotel which was great because the weather didn't...

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Thank mcaron21
Stow, Ohio
Reviewed 1 week ago NEW

This was a brief one night stay.....but a great one! Our first encounter with staff at this Sheraton was terrific! The immediate courtesy of the gentleman who assisted with check in was a real plus. Our 6th floor room was very nice and clean, with super comfy bed and bedding. The weather on Saturday was non stop rain, but we...

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Helpful?
Thank Sarah201121
Ron D, General Manager at Sheraton At The Falls, responded to this review

Wow, thank you for the outstanding review! We are absolutely thrilled that you were so impressed with every aspect of your one-night stay with us. As you have mentioned, our hotel is your "one-stop-shop" in Niagara Falls, featuring wonderful attractions, on-site dining options, and amenities for every type of traveler. Thank you for also noting that we are just a...

Camillus, New York
Reviewed 1 week ago

I took my 3 grandchildren (all with different last names) to Niagara Falls NY (to avoid any issues crossing into Canada). We stayed at Sheraton At the Falls because of the excellent rate I got on line. The hotel advertised "large indoor pool" and it was probably double the size of most hotel pools. The pool area had two large...

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Helpful?
Thank FazmeH
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for the outstanding review! We are glad that you and your grandchildren enjoyed everything that our hotel has to offer. As you have mentioned, our newly renovated pool area, The Reef Beach Club, includes hot tubs, a shark tank, and a coral reef lagoon, and was voted best pool for these reasons! Did you know that we also...

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Rainforest Cafe
Rainforest Cafe
Cuisines: American, Bar
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade, Sweet Treats Ice Cream Shop and a market off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef lagoon viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, in-room microwaves, in-room refrigerators and high-speed wireless internet throughout the facility. ... more   less 

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Location: United States > New York > Niagara Falls
Price Range: $167 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton At The Falls 4*
Number of rooms: 392
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Orbitz, HotelsforEveryone, Cancelon, Hotels.com, Evoline ltd, getaroom.com, HotelsClick and HotelQuickly so you can book your Sheraton At The Falls reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton At The Falls staff and other travelers.
65 questions
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Questions? Get answers from Sheraton At The Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“There are so many things to do in the city all you need is a nice, clean, comfortable, place to sleep with great staff.”
pamelah611, 2 weeks ago | Read review
“Rooms facing the casino have room darkening shades, so no worries about the lights from the casino. Also have a limited view of the river. Great location to walk to the Falls! ”
dakota726, 2 weeks ago | Read review
“Had to take a suite for one night stay and give extra points because no regular room was available. Room colors were dark and depressing. Hanging wardrobe space not adequate for a suite. ”
lillierobertson, 2 weeks ago | Read review
“More light”
nicholeb58, 2 weeks ago | Read review
“ask for a room that doesn"t over look the roof”
sissyj2017, 2 weeks ago | Read review
5 of 5
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Booking.com
$143* /night
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Cancelon$167
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Prices are for 1 room, 2 adults
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