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Sheraton At The Falls

0.2 miles from Niagara Falls center
  • Free Wifi
  • Pool
  • Restaurant
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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300 Third Street, Niagara Falls, NY 14303
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1,629 Reviews from our TripAdvisor Community

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Showing 1,487: English reviews
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Pittsburgh, Pennsylvania
Reviewed yesterday NEW

I chose this hotel due to a good deal through Living Social and we were very happy with our stay. The hotel is reasonably close to the Falls, across the street from the casino, and had two restaurants on site. The Falls were gorgeous to visit in the winter. The staff were friendly and accommodating, the person who checked us...

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Helpful?
Thank tamella_jo
Erie, Colorado
Reviewed yesterday NEW

The indoor pool is really nice with 2 hot tubs and a changing room. We were there for a wedding and they put us all in rooms right together and gave us each a welcome gift bag the bride had made. Very nice and helpful. Put a welcome to us on their hotel event announcement screen. Made us feel really...

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Helpful?
Thank stefhco
Brantford, Canada
Reviewed 3 days ago NEW

My boyfriend and I decided since we have toured the "Canadian side" (our side) a few times to change it up. We went Saturday-Monday which was Ontario family day and also presidents day in the states, so it was difficult to get packages/"great deals" price wise but the hotel staff did do what they could to be accommodating. Rooms are...

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1Thank CrystalCourtz
Saranac Lake, United States
Reviewed 3 days ago NEWvia mobile

Spent the weekend there and it was great. Lunch in Friday's, great sleeping rooms, right in the middle of everything, great staff all the way around! Didn't get into Rain Forest Cafe as it was so busy every time I stopped!

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Thank Steven P
Buffalo, New York
Reviewed 3 days ago NEW

I have nothing but positive things to say about every thing during my stay. I was very impressed and will be staying there again. The room was immaculate and quiet. The employees outstanding. The lobby impressive. Walking distance to so many activities in the Niagara Falls area. Again, I was overly impressed.

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Helpful?
Thank bswicher
Ron D, General Manager at Sheraton At The Falls, responded to this review

We are absolutely thrilled that you were overly impressed with everything that our property has to offer! It is always our goal to exceed our guests' expectations and it is very gratifying to receive such compliments. It is great to hear that we are succeeding in every aspect of our business, from the guest rooms to the level of service...

Canandaigua, New York
Reviewed 3 days ago NEW

A lot of value for the money. The kids loved the new pool with the stingrays and sharks. Hot tubs were nice. Rainforest cafe was pricey, but the kids loved it as well as the arcade. Great one night getaway and we didn't have to leave the hotel to have a great stay! The best part was the management, well...

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Helpful?
Thank jameos779
Ron D, General Manager at Sheraton At The Falls, responded to this review

Wow - thank you for your outstanding review! It is always our goal to exceed the expectations of every guest and we appreciate all of your compliments. Thank you for sharing how much your children enjoyed our new pool area, The Reef, and our on-site At The Falls Arcade. It is also wonderful to hear that quality customer service helped...

A TripAdvisor Member
Buffalo, New York
1 review
Reviewed 4 days ago NEWvia mobile

Hotel was extremely clean, check in and out was fast. We received an upgraded room as there was an issue with our original room which made us happy. The room was extremely clean and great complimentary drinks.

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Thank A TripAdvisor Member
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for a great review! We are extremely happy that you were pleased with the cleanliness of your room and your efficient check-in and check-out. We look forward to your next stay with us! Thank you.

Pickering, Canada
Reviewed 4 days ago NEW

My friend and I stayed at the Sheraton for a girls weekend and had a fantastic time! We enjoyed dinner and drinks at TGI Fridays and there is a convenient walkway to the Seneca Casino. The hotel would also be an excellent destination for families with a fun beach themed pool area, arcade and Rainforest Café on site.

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Helpful?
Thank babar247
Ron D, General Manager at Sheraton At The Falls, responded to this review

We are so happy to hear that your girls weekend at our hotel was a success! Thank you for also noting that our property is perfect for a family getaway, with our on-site Rainforest Cafe, The Reef Beach Club & Pool, and At The Falls Arcade. We hope to see you again soon! Thank you.

Lewiston, New York
Reviewed 4 days ago NEW

Hotel: Very nice, clean and great pool for Family including children. Front Desk: very welcoming, nice staff. very helpful. For those Casino bound they offer free play coupons with Casino Niagara, which is right across the street. Room: High Quality, bedding very comfortable. bathrooms clean Restaurants: great, went to TGI Friday's friendly staff and Happy hour deals. they also have...

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Helpful?
Thank Brian P
Ron D, General Manager at Sheraton At The Falls, responded to this review

We appreciate your great review! Thank you for sharing that you were pleased with our property from our Front Desk staff, to our newly renovated pool area, to the Sheraton Signature Sleep Experience. We are also happy to hear that you were able to take advantage of our enclosed walkway for convenient access to the Seneca Niagara Resort & Casino....

Toronto, Canada
Reviewed 4 days ago NEW

Hi there, I stayed on the 17th Feb in room 685, my check in experience was out standing with the guest services agent "Baljit" what a smile with very welcoming attitude, check out was done the following morning by the gentleman "Jacob" again splendid service provided by the front desk team. We have a privilege for SPG guest and stayed...

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Helpful?
Thank Khurram A
Ron D, General Manager at Sheraton At The Falls, responded to this review

Thank you for taking the time to share your thoughts with us. Quality customer service is amongst our highest priorities and it is very fulfilling to hear that staff alone could have such a positive impact on your experience. Please accept my apology for the inconveniences you experienced with housekeeping. I will be sure to use your feedback to continue...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Sheraton At The Falls is located in the heart of downtown Niagara Falls, USA, connected to the Seneca Niagara Resort & Casino and adjacent to The Conference Center Niagara Falls. Just footsteps will take you to the brink of the majestic Niagara Falls and the Canadian border! Sheraton At The Falls conveniently offers a TGI Fridays, Rainforest Cafe, Starbucks, At The Falls Arcade, Sweet Treats Ice Cream Shop and a market off of the main lobby. Guests can relax at the Reef Beach Club and Pool, which features new hot tubs, a shark tank, and a coral reef lagoon viewing tank. Guests can also take full advantage of our 24-hour Sheraton Fitness Center. This 3.5 Star property features a business center, as well as secretarial services. Meeting and event facilities measuring 8,671 square feet include the spectacular Crown Jewel Ballroom. Busk in the comfort of Sheraton's Signature Sleep Experience, and wake to fresh in-room complimentary Starbucks coffee. Sheraton At The Falls also offers in-room climate control, in-room safes, in-room microwaves, in-room refrigerators and high-speed wireless internet throughout the facility. ... more   less 

Additional Information about Sheraton At The Falls

Address: 300 Third Street, Niagara Falls, NY 14303
Location: United States > New York > Niagara Falls
Price Range: $114 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton At The Falls 4*
Number of rooms: 392
Reservation Options:
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Also Known As:
Sheraton At The Falls Hotel Niagara Falls
Crowne Plaza Niagara Falls
Niagara Falls Crowne Plaza
Hotel Style:
#1 Romantic Hotel in Niagara Falls
#2 Business Hotel in Niagara Falls
#2 Family Hotel in Niagara Falls
#2 Green Hotel in Niagara Falls
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton At The Falls staff and other travelers.
53 questions
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Questions? Get answers from Sheraton At The Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Request rooms away from hockey tourney goers (was provided for us.)”
 of 5 bubbles CrystalCourtz, 3 days ago | Read review
“Take the room facing Casino”
 of 5 bubbles 345khurrama, 4 days ago | Read review
“Ask for an upper floor for a view and a suite if you want room to move.”
 of 5 bubbles meganj743, 1 week ago | Read review
“I would choose a room facing either Falls st. or third ave. the next time .”
 of 5 bubbles wps5953, 1 week ago | Read review
“The Club Room Is Worth the Up Charge. A Breakfast is Included, However Access to drinks and a Private Business Center Is Stellar.”
 of 5 bubbles chrismN8569VA, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question