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The Holiday Inn Niagara Falls

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The Holiday Inn Niagara Falls
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688 Reviews from our TripAdvisor Community

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There are newer reviews for The Holiday Inn Niagara Falls
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Showing 618: English reviews
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago via mobile

Terrible stay at the HOLIDAY Inn Niagara falls. Awful beds,terrible maid service,dirty, rooms.Dirty entrance to hotel- slum like The Windows to our first floor room were sealed shut as it is obvious the parking lot was unsafe. Staff smokes all in hallway which was located next to our room. Front desk help was Very pleasant.Infomation desk was a joke and... More 

Helpful?
Thank marybethvierra
YourConciergeTeam, VP of Operations at The Holiday Inn Niagara Falls, responded to this review

Dear Marybeth I am so sorry that you were not pleased with your recent stay. I am disappointed in the issues that you experienced and would appreciate the opportunity to invite you back in the future so that I can personally ensure you 100% satisfaction. Please contact me at michael@meranihotelgroup.com to make your reservation. Warm regards, Michael More 

Bristol
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

1st off let me say the falls are magnificent (especially at night) and the associated trips and ventures, like "maid of the mist" and the cave are not to be missed. The hotel accommodation was tired, the front desk staff run off their feet, the food in the associated restaurant was very over priced and not very good - but... More 

Helpful?
Thank maple005
YourConciergeTeam, VP of Operations at The Holiday Inn Niagara Falls, responded to this review

Although I am glad that you enjoyed your visit to Niagara Falls, please accept my sincere apology that your jacket was not located. I have personally checked with our lost and found and other areas of the hotel in the event that the jacket was turned in. I will be sure to contact you in the event that we find... More 

Pittsburgh, Pennsylvania
Level Contributor
7 reviews
3 of 5 stars Reviewed August 10, 2016

Good location, short walk to the falls. Older hotel with limited updates (newer lobby, decent indoor pool and arcade. No vending machines, limited snacks available for purchase but must stand in line with guests checking in to pay for items. Coffee available but poorly maintained (no water, no creamers). No bellman or concierge, again, must wait in line at check... More 

Helpful?
Thank Mary Ellen C
YourConciergeTeam, VP of Sales at The Holiday Inn Niagara Falls, responded to this review

Dear Mary Ellen, Thank you for your recent Trip Advisor comments. We are glad that you found our hotel in a good location, your room clean and our staff responded quickly and efficiently to your request for towels! I apologize for the insufficient coffee condiments and have addressed this concern with our team. We look forward to you next visit... More 

Lawrence, Kansas
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed August 7, 2016 via mobile

I accidentally left a charger in the room and came back a couple hours later to ask about it and they said housekeeping never found it. That is impossible since I unplugged a light to plug it in. It was might fault that I left it but the front desk person was rude and not helpful at all.

Helpful?
Thank rskabrahamson
IHGService, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear rskabrahamson, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information. I... More 

Level Contributor
77 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed August 6, 2016 via mobile

I was very disappointed. I've always enjoyed my stays at any Holiday Inn but unfortunately not this one.. not only did we have to pay for parking even though it was advertised as free there was no free breakfast like the others.. the staff was friendly though and our room was clean with the skyline view which was nice. But... More 

Helpful?
1 Thank Beth K
YourConciergeTeam, VP of Operations at The Holiday Inn Niagara Falls, responded to this review

Dear Beth, I am sorry that your experience at our property was not satisfactory. Please note that our restaurant (Tony Roma's) is operated by a third party and therefore they charge for breakfast. For future reference, we do have a package that includes 2 breakfast buffets or a $25 credit towards the ala carte menu. I am glad that you... More 

A TripAdvisor Member
3 of 5 stars Reviewed August 6, 2016 via mobile

The rooms and the hotel are dated. The swimming pool was in a big hallway where other people were walking by. Swimming pool had milky white water in it. I would have rated the hotel 2 stars if not for the convenient location and a really helpful concierge. Not coming back.

Helpful?
Thank A TripAdvisor Member
YourConciergeTeam, VP of Operations at The Holiday Inn Niagara Falls, responded to this review

I am so glad that our concierge was able to turn your stay around and am hopeful that you enjoyed your time in Niagara Falls! Please accept my sincere apologies for your unsatisfactory experience regarding the pool, but rest assured that I have personally addressed this issue. As a gesture of goodwill, I would like to invite you back to... More 

Canton, Ohio
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 1, 2016

This is a fantastic location within walking distance to the falls however the experience wasn't the best. First our door keys didn't work, one of the elevators was broke and the front desk girl was snippy when we requested new keys so we could get into our room. In the room the vent in the shower was filthy and there... More 

Helpful?
Thank Christine M
YourConciergeTeam, VP of Operations at The Holiday Inn Niagara Falls, responded to this review

Dear Christine, Thank you for your feedback regarding your recent stay at the Holiday Inn Niagara Falls New York! We are so glad that you found the location convenient to the falls, although I am disappointed that your had difficulty with your room key and the cleanliness of your guestroom was less than satisfactory. Please reach out to me directly... More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 25, 2016 via mobile

I travel a lot for work and always use IHG hotels. I was very disappointed with this hotels cleanliness and front desk customer service. Was in Niagara Falls with the family and at check in. The front desk staff was very short and plain unlike my usual experience with IHG hotels. Once up to the room experienced anything but stellar... More 

Helpful?
1 Thank Bryce C
Steve W, General Manager at The Holiday Inn Niagara Falls, responded to this review

Thank you for the feedback Bryce. We apologize that your stay did not exceed your expectations. We are continually striving to improve our hotel and the experience that our guests enjoy while visiting us. We sincerely hope that you will join us again in the future so that we can share the many improvements that we are making! More 

Toledo, Ohio, United States
Level Contributor
2 reviews
5 of 5 stars Reviewed July 20, 2016 via mobile

We rode on "barbs beauties" and she was a previous niagra park employee and she was extremely knowledgeable about the niagra sights. She is very helpful and very nice but also very professional.... this is the best way to see all the beautiful sights. Price includes entry into bridal falls, goat island, maid of the mist plus much more...

Helpful?
Thank Michelle C
Steve W, General Manager at The Holiday Inn Niagara Falls, responded to this review

Thanks for visiting Michelle. It sounds like you had a great experience here in Niagara! We hope to welcome you back again soon! More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 18, 2016 via mobile

First off it was a nice hotel but over rated because it lacked the hospitality like all the other holiday inns had and it didn't even offer free breakfast or coupon for the highly priced restaurant that had the same food as a regular holiday inn and express the eggs bacon biscuit gravy all for $12.95 is utterly ridiculous. The... More 

Helpful?
1 Thank Christopher W
Steve W, General Manager at The Holiday Inn Niagara Falls, responded to this review

Thank you for visiting us Christopher! While our Holiday Inn does not have a restaurant, we are conveniently located adjacent to the Tony Roma's Restaurant which serves breakfast, lunch, and dinner. We have shared your feedback with the restaurant, and will continue to try to offer our guests the best possible deals at Tony Roma's and many other local attractions... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our Niagara Falls hotel offers the perfect location on the New York and Canada border Welcome to the Holiday Inn Niagara Falls hotel. Located at the Ontario, Canada and New York border, our hotel at Niagara Falls is close to not only the falls but many other area attractions as well. Leisure travelers can enjoy our location because of its close proximity to the Niagara Falls. Our hotel puts you right at one of the most beautiful wonders of the world. Other attractions within five miles of our property include downtown Niagara Falls, the Maid of the Mist Boat Tour, Goat Island, Cave of the Winds, the Niagara Scenic Trolley and the Aquarium of Niagara. In addition to its close proximity to area attractions, our hotel near Niagara Falls is also close to many corporations, including the New York Power Authority, Americom, Noco Energy and Olin. In addition, the Niagara Falls International Airport (NIA) and the Buffalo International Airport (BUF) are less than 15 miles from our hotel. If you're looking for a family hotel in Niagara Falls, you've come to the right place. Our accommodations have your comfort in mind with amenities that include a heated, indoor pool and a fitness center. Other amenities include an on-site restaurant, a 24-hour business center and complimentary high-speed Internet access. When looking for the best Niagara Falls hotel, end your search at the Holiday Inn Niagara Falls. ... more   less 

Additional Information about The Holiday Inn Niagara Falls

Address: 114 Buffalo Ave, Niagara Falls, NY 14303-1211
Location: United States > New York > Niagara Falls
Price Range: $113 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Holiday Inn Niagara Falls 3*
Number of rooms: 189
Reservation Options:
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Also Known As:
The Holiday Inn Niagara Falls Hotel Niagara Falls
Holiday Inn Niagara Falls
Niagara Falls Holiday Inn
Four Points Niagara Falls
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