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The Holiday Inn Niagara Falls

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The Holiday Inn Niagara Falls
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726 Reviews from our TripAdvisor Community

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Washington DC, District of Columbia
Reviewed 3 days ago NEWvia mobile

There are different sorts of travelers. Some people check in to a 5-star all-inclusive resort and never leave. Some people opt for the opposite end and stay at hostels. We're the type who find a moderately priced hotel to sleep and shower then get out and explore. Which is all to mostly explain why we stay at Holiday Inns. The...

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Helpful?
Thank JNetteDC
YourConciergeTeam, Assistant General Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Guest, Thank you so much for taking the time to review our property. We are very happy that overall you were pleased with your stay and you most certainly provided us with a great deal of feed back. We will be looking into the issues associated with your review. I apologize for the Air Conditioner situation as well as...

Granville, Ohio
Reviewed 1 week ago via mobile

Location and price were the top two things that made me choose this hotel. It's within walking distance of the Falls and was reasonably priced. My boyfriend and I stayed in a king room on the 6th floor. It was spacious and clean. The staff were friendly but could have been more attentive. If you want a view, we were...

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Helpful?
Thank Brittany B
Reviewed 1 week ago via mobile

I was pleased at first, then realized we had dirty sheets and the mirror in our bathroom had not been cleaned. I spoke to front desk and housekeeper was sent to change sheets, but it was still dusty in our room too. There was no microvave in the room and so we had to go to lobby to heat up...

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Helpful?
Thank Jennifer S
YourConciergeTeam, Assistant General Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Guest, I am terribly sorry that your stay was not what you expected. I feel awful that you had to cut your stay short due the issues of the Hotel. If you would like to speak further on the issue you can reach me at @matthew@hiniagarafalls.com. I would like to thank you for the feedback as we learn from...

Atlantic City, New Jersey
Reviewed 2 weeks ago

No one is wide awake at 2:30AM enough to go through a thorough explanation of what there is to do in town when checking in. No one, except Tony D. We checked in at 2:30AM Friday morning in the midst of a chilly night looking for cover from a very long drive from the Jersey Shore. Due to one of...

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Helpful?
Thank PTGoat36
YourConciergeTeam, Assistant General Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Guest, We are truly blessed to have Tony with us, thank you so much for acknowledging him. Tony is one of a kind and a true pleasure to work with. Thank you so much for taking the time to review our property. We are excited that you enjoyed your time with us. It is a shame you were not...

Niteroi, RJ
Reviewed 3 weeks ago via mobile

Walking distance to The Falls, and some minutes to the Goat Islands (Niagara Falls State Park) by car. Good service at the reception desk, wi-fi is ok, the room is spacious. The free parking area is in front of the hotel. Weakness: there is no breakfast (there is a paid very ordinary breakfast served at a restaurant next to the...

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Helpful?
Thank AzNeto
YourConciergeTeam, Assistant General Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Guest, We appreciate you taking the time to review us, thank you. We are glad to hear that the location was convenient for you. We pride ourselves on great service, so thank you for acknowledging that. We do charge a fee of $10 per day for our parking, however we do wave the fee for our elite members. Holiday...

New York
Reviewed 3 weeks ago

Although we had our car with us, we didn't take our car to go to the falls. Everything was in the walking distance. Rooms and the bathrooms were neat and clean, but the halls had some bad smell. This specific hotel was not up to other Holiday Inn's standard when we visited. The service was good. We don't mind staying...

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Helpful?
Thank LNY1990
YourConciergeTeam, Assistant General Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Guest, Thank You for taking the time to review us. I am sorry that you feel the physical Hotel did not live up to your standards. If there is any more detail you are willing to share on that please reach out to me at matthew@hiniagarafalls.com. We are happy to hear that we provided quality service and that you...

Reviewed 3 weeks ago via mobile

This hotel is located just 5 minutes drive from the Niagara falls. Rooms pretty decent and clean. Small indoor temperature controlled pool would help specially the kids to play for a while in a break of a busy day of sight seeing. Friendly staff will help the guests to plan their day. Food can be ordered from out side and...

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Helpful?
Thank chandimalp
YourConciergeTeam, Assistant General Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Guest, I would like to thank you for your very kind words about our property. Thank You for taking the time to review us. We are so happy to hear that you had a wonderful time on your visit. Warm Regards Matthew Tornatore Assistant General Manager

Reviewed March 16, 2017 via mobile

The Holiday Inn express in Niagara is a decent hotel. The staff is very helpful. They helped us in getting a cab to the airport for 5:30 am. The restaurant attached to the hotel has amazing food. They packed us some food for the airport journey which was very kind.

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Helpful?
Thank Kunj C
YourConciergeTeam, Assistant General Manager at The Holiday Inn Niagara Falls, responded to this review

I am so happy to hear that you enjoyed your stay with us. We really do appreciate you taking the time to review us, your feedback is important. I will happily pass on this survey to our team. Thank You, Matthew Tornatore Assistant General Manager

Vaughan, Canada
Reviewed March 5, 2017 via mobile

It was a fun weekend with a good bunch of people but the hotel was mediocre. Staff was friendly and the lobby was nice with plenty of open space. It was cold in some areas though. The view from the room was a wall, so it wasn't very exciting to look at. Rooms on the other side of the building...

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Helpful?
Thank Lindsay48947
IHGService, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Lindsay48947, I appreciate the thorough feedback of your stay with us and for choosing us for your tournament lodging. Thank you for your commendation for our cordial and efficient hotel staff members. On the other hand, it is regretful to learn that your stay was not a complete success because of an issue with getting the right temperature for...

Reviewed March 5, 2017 via mobile

My husband and I visited Niagara Falls, NY for a long weekend. We booked a king suite for 2 nights. The concept of the suite is nice; king bed with tv and chair with french doors leading to the living area. Decently clean but dated. Elevators are extremely slow and one broke down during our stay. Housekeeping was very friendly;...

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Helpful?
Thank Karie L
IHGService, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review

Dear Karie L, Thank you for choosing to stay with us during long weekend and sharing your experience. I'm sorry to learn that you think our hotel is a bit behind the times and the elevator wasn't functioning properly when you're here. Although, it is good to know that our efficient hotel staff members were able to attend to your...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our Niagara Falls hotel offers the perfect location on the New York and Canada border Welcome to the Holiday Inn Niagara Falls hotel. Located at the Ontario, Canada and New York border, our hotel at Niagara Falls is close to not only the falls but many other area attractions as well. Leisure travelers can enjoy our location because of its close proximity to the Niagara Falls. Our hotel puts you right at one of the most beautiful wonders of the world. Other attractions within five miles of our property include downtown Niagara Falls, the Maid of the Mist Boat Tour, Goat Island, Cave of the Winds, the Niagara Scenic Trolley and the Aquarium of Niagara. In addition to its close proximity to area attractions, our hotel near Niagara Falls is also close to many corporations, including the New York Power Authority, Americom, Noco Energy and Olin. In addition, the Niagara Falls International Airport (NIA) and the Buffalo International Airport (BUF) are less than 15 miles from our hotel. If you're looking for a family hotel in Niagara Falls, you've come to the right place. Our accommodations have your comfort in mind with amenities that include a heated, indoor pool and a fitness center. Other amenities include an on-site restaurant, a 24-hour business center and complimentary high-speed Internet access. When looking for the best Niagara Falls hotel, end your search at the Holiday Inn Niagara Falls. ... more   less 

Additional Information about The Holiday Inn Niagara Falls

Address: 114 Buffalo Avenue, Niagara Falls, NY 14303
Location: United States > New York > Niagara Falls
Price Range: $88 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Holiday Inn Niagara Falls 3*
Number of rooms: 189
Reservation Options:
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Also Known As:
The Holiday Inn Niagara Falls Hotel Niagara Falls
Holiday Inn Niagara Falls
Niagara Falls Holiday Inn
Four Points Niagara Falls
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Questions & Answers

Here's what travelers have asked, with answers from The Holiday Inn Niagara Falls staff and other travelers.
9 questions
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Albany, New York
over a year ago
Sellersville, Pennsylvania
Virginia
over a year ago
over a year ago

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Questions? Get answers from The Holiday Inn Niagara Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Free Wifi, spacious rooms.”
PTGoat36, 2 weeks ago | Read review
“Rooms with 2 double beds are too small and cramped.”
ckingserenity, Feb 21, 2017 | Read review
“Choose a room that is facing the Niagara River.”
TangWengKong, Feb 13, 2017 | Read review
“Stay in a cheaper place. Don't waste your money here.”
Nickyban07, Oct 28, 2016 | Read review
“Awesome views”
nay34, Oct 16, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question