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Four Points by Sheraton Niagara Falls

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Four Points by Sheraton Niagara Falls
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597 Reviews from our TripAdvisor Community

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Showing 550: English reviews
Dallas, Texas
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

We were booked into this hotel by a tour group we were traveling with. The conference we were attending was downtown, but this place is several miles away from the city.. They have no hotel shuttle, but provided us with trolley tickets. The stop was a couple of blocks down the street from the hotel. Not a pleasant walk in... More 

Helpful?
Thank Sarah K
Omaha, Nebraska
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Much to be said here. Service is sub par from uninformed front desk help, longer then normal waits for food service, and a bar keep who has little to no knowledge behind the bar. The room was clean enough except for the moldy smell coming from the bathroom. The room had no safe and the room had little to no... More 

Helpful?
Thank RJQcrew
Hillsboro, Oregon
Level Contributor
285 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Months prior to our travel I booked reservations and had tried to make adjustments. I spent about a weeks time going back and forth with the hotel and starwood trying to get it resolved. We were reassured that it was fixed. We arrived at the hotel and none of it was fixed and all the issues they created were still... More 

Helpful?
Thank EvaLady
Toronto, Canada
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

What a stark difference between the Four Points property we stayed back at Niagara Fallsview at Canada side and this property here on the other side of the border ! Stayed here for one night, 21st Sept. 1) The photos put up by management resembles to what we actually got (see pics). Nice rooms with river view if you opted... More 

Helpful?
Thank BliZZarD_CA
1 review
1 of 5 stars Reviewed 1 week ago via mobile

Have you ever been to a hotel that swipes your card and then tells you about all the extra charges. This hotel is one of those. They swiped my card and then told me about a $50 holding fee. The fee drops off after several business days. I did not like this but agreed anyway because they had already charged... More 

Helpful?
Thank AJMFAM
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Great place to stay, very friendly and clean the best hotel in the area food is great there is a great view of the water entertainment every night .swimming pool open late at night great exercise equipment great diffently coming back

Helpful?
1 Thank Bonnie P
Deanna D, Public Relations Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you Bonnie for the great rating and feedback you provided regarding your recent stay. We are glad to know you enjoyed yourself and the amenities we have to offer! We are truly grateful for your review and looking forward to your next stay with us! More 

Boston, Massachusetts
Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed one night on our way Toronto. The hotel is clean and has a restaurant on site. The staff are great! The only thing we found strange is that they charge for parking, there is really nothing else around this hotel so we aren't sure why they do this.

Helpful?
Thank nozoeno
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

We are so appreciative that you chose to stay with us in addition to writing the review! Thank you for your honest feedback regarding the parking fee, in addition to your comment about our friendly staff. We strive to provide the best customer service and experience for all our guests, and we are grateful we met your expectations. We look... More 

Level Contributor
79 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

The hotel looks nice but is not, the room 807 was dirty all the furniture cover with dust, the beds have hair from the last users, and the mattres was worst than a motel6 bed, you can fell and hear the springs very bad bed... Also all day and night you can hear a constant noise coming from the acunits... More 

Helpful?
1 Thank venom55
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Venom55: We can't apologize enough to hear that we fell short of your expectations during your recent stay with us. Thank you for providing us your feedback on the mattress and cleanliness of the room. We have shared those comments with both our Housekeeping an Engineering departments. We an the process of deep cleaning all our rooms, shampooing the... More 

Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Location is close to the Falls but the neighborhood isnt. Lots of parking, room was alright. There was smell of smoke even though it is a non-smoking hotel. They have hourly shuttles to Niagara Falls. The best part is the restaurant with great views of the lakes.

Helpful?
Thank Anshuman D
COIMBATORE
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Yes, i stayed here with family in double room. The room is clean and fresh . The service is good. The river view restaurant is cool and relax. Buffet breakfast is nice. Particularly the location is perfect . Calm place and near to falls. Totaly , the niagra trip is awesome with the perfect stay with four points.

Helpful?
2 Thank DAMIAN_TRUTH
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you for taking time out to write us your review. We are delighted to hear that you enjoyed your short time with us here at the Four Points! We look forward to your next stay! Take care! More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Four Points by Sheraton Niagara Falls, situated on the waterfront, is perfect for weddings, vacations, or business. Our hotel has 141 rooms, 5,220 sq ft of meeting space, an indoor pool, and free wifi ... more   less 

Additional Information about Four Points by Sheraton Niagara Falls

Address: 7001 Buffalo Avenue, Niagara Falls, NY 14304-4001
Location: United States > New York > Niagara Falls
Price Range: $84 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Niagara Falls 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
4 Points By Sheraton Niagara Falls
Four Points By Sheraton Niagara Falls Hotel Niagara Falls
Hotel Style:
#6 Family Hotel in Niagara Falls
#8 Romantic Hotel in Niagara Falls
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