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Four Points by Sheraton Niagara Falls

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Four Points by Sheraton Niagara Falls
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565 Reviews from our TripAdvisor Community

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Showing 521: English reviews
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

This is a very big hotel, with an Ihop, pizza restaurant, Starbucks and Ruth's Chris steak house! If you book online, be mindful that there is a hidden parking fee of $18 day, but as hotel is located in the heart of the falls, that is expected. Rooms we're big, clean and beds we're comfy. It's in walking distance of... More 

Helpful?
Thank Carla S
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I booked this hotel over 2 months ago for the family trip i was planning, i booked a two queen bed room with a guaranteed rolling bed (promised) - here is where everything turned off - the evening before i check in - i called the hotel to let them know i am on my way as i was a... More 

Helpful?
Thank Mrugen M
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Mrugen, I cannot apologize enough for the experience you had while staying with us. I have shared your comments with the respective departments to ensure we address the items you mentioned. It is our goal to provide an enjoyable stay in a clean, quiet environment and see we fell short of that promise to you. Please contact me directly... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 days ago NEW via mobile

We were extremely happy with this hotel. The front desk staff were VERY friendly and helpful. Our room was spacious and clean. And the pool was big and actually HEATED. I loved the wrap around windows in the pool area so you could see the river. It was only a short drive to the falls and area attractions. We are... More 

Helpful?
Thank A TripAdvisor Member
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Nothing pleases us more than knowing our guests enjoyed their time while staying with us! We truly want everyone to enjoy the various amenities we have to offer such as the pool! As you stated the view you receive from the pool is amazing and tranquil! Thank you for commenting on the staff friendliness as that means a lot to... More 

Richmond, Virginia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Hotels staff is very accommodating. I appreciated all of their help, especially Elan. The only issue I had was parking, I must of have missed the $10 parking fee. There are no outside restaurant options. Be flexible. The travel agent on site was very helpful as well.

Helpful?
1 Thank Abbamin1
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

We are so pleased to hear that you enjoyed your stay here with us during recent stay. Our team strives to provide the best customer service and experience possible, and are glad to hear we met your expectations. Thank you for noticing and acknowledging our staff member Elana, as we are fortunate to have her on our team! Once again... More 

Athens, Ohio
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Hotel is in a somewhat rundown neighborhood, not close to the falls. However, they provide free tickets for a shuttle/bus that goes to the Falls, the outlet mall and the airport. It may be best though to drive your car and park at the Seneca casino for free. The hotel has a $10 parking fee per night, which was not... More 

Helpful?
Thank Rakda_112233
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you for taking the time to post a review on your recent stay here with us. We sincerely appreciate your feedback especially regarding the attention to detail on the areas we need to improve on. We would also like to apologize for the inconvenience of the incorrect directions you received, as this information has been shared with our associates... More 

rebstah
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Myself, my husband, and our 5-year-old son stayed here in July 2016 for two nights. The hotel is about a 10 minute drive from the downtown/falls area, and is located in a very run-down area of the city. We went out at one point to catch the trolley to the falls but quickly decided that we felt unsafe standing at... More 

Helpful?
Thank rebstah
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Rebstah, thank you for taking the time to write us your review. It is disheartening to hear of the issues that you experienced, however we do appreciate you letting us know. It is only with the valuable feedback from our guest's that will allow us to focus and work on these areas for improvement. I would appreciate the opportunity... More 

Kissimmee, Florida
Level Contributor
64 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Enjoyed it, the river is a nice view. Was very expensive during the 4th week end. Room was clean. Careful as they started charging for parking. Nice indoor pool,.staff was friendly and helpful. Enjoy the falls.

Helpful?
Thank Jeff S
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you Jeff for staying with us and for taking time to write us the review. We appreciate your comments on the cleanliness of your room, our spacious indoor pool and more importantly the friendliness and helpfulness of our staff. We truly take pride in our hotel and strive to provide all of our guest's the best experience possible while... More 

A TripAdvisor Member
4 of 5 stars Reviewed 3 weeks ago via mobile

Clean, well maintained hotel. Stayed for one night, a family of five...on site parking was plentiful, room was clean & new. Upon checkin we were assigned a room, but when we entered it, the room smelled of cigarette smoke. Upon advising the front desk staff that this was not acceptable, they quickly remedied the situation and found us another room.... More 

Helpful?
Thank A TripAdvisor Member
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you for taking the time to provide us your feedback on your recent stay. We sincerely apologize for the issue with the first guestroom that was given to you, however we are happy to learn that our Front Desk associates were able to rectify the issue immediately. We appreciate your comments the overall service you received, as we strive... More 

Connecticut
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stopped at this hotel on our way to Toronto. Easy to find right off the highway. Hotel sits right along the water which is beautiful. On the negative side the neighborhood surrounding the hotel is a 1980's industrial dump. I wouldn't go for a walk or a jog without packing heat on both hips and one on my ankle. Our... More 

Helpful?
Thank nordiq21
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you so much for sharing your feedback on your stay with us. We are delighted to hear that you enjoyed your stay and would definitely return. Nothing pleases us more than knowing that our guests were provided the best service possible, as ultimately that is our goal. Regarding the location of the hotel, we are located in an older... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

(+) : couple minutes from Niagara falls American side, 2 queen beds with a lot of space to put and open suitcases, huge parking space, easy check in, clean room, comfy bed, clean bathroom, and there's one comfy sofa inside the room. (-) : the bathroom is too small.

Helpful?
Thank Luthi D
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Luthi D: Thank you for the favorable review. We truly appreciate you taking the time to share your experience while visiting us. We are happy to hear you enjoyed the location of the hotel in addition to your guestroom. We appreciate your feedback on the size of the bathroom, as we will forward this comment to our ownership for... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
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About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Four Points by Sheraton Niagara Falls, situated on the waterfront, is perfect for weddings, vacations, or business. Our hotel has 141 rooms, 5,220 sq ft of meeting space, an indoor pool, and free wifi ... more   less 

Additional Information about Four Points by Sheraton Niagara Falls

Address: 7001 Buffalo Avenue, Niagara Falls, NY 14304
Location: United States > New York > Niagara Falls
Price Range: $112 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Niagara Falls 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
4 Points By Sheraton Niagara Falls
Four Points By Sheraton Niagara Falls Hotel Niagara Falls
Hotel Style:
#6 Family Hotel in Niagara Falls
#8 Romantic Hotel in Niagara Falls
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