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Four Points by Sheraton Niagara Falls

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Four Points by Sheraton Niagara Falls
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584 Reviews from our TripAdvisor Community

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Showing 538: English reviews
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Vacationed for 3 nights with teens. Great room (got one with whirlpool tub and river view). Very friendly staff. Kids and I loved the free juice and cookies at the front desk, especially when coming in from a hot days' sightseeing. Their pool is really nice. Staff very quick to deliver an extra blanket when we requested.

Helpful?
Thank Karin C
Nashua, New Hampshire
1 review
2 of 5 stars Reviewed 2 days ago NEW

We booked 2 room online for 2 nights. we were 2 families so expected to have the rooms side-by-side. But instead we got one on 3 flr while the other on 7th flr. We had to more time at the front desk to get correct rooms. The valet parking is a joke. Our car was not handling carefully. We notice... More 

Helpful?
Thank ashk210
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

I spent a few nights at the four points, I had a falls view room, large size room however the view wasn't too great. The location of this hotel is very close to the casino and the attractions. The only down side of this hotel is the line for checking in and out, it takes forever!

Helpful?
Thank Mena S
Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel is located roughly 10 minutes away from Niagara falls. You need a car if you plan to stay in this hotel. Overnight parking fee is 10dollars. You can park at Niagara visitor parking lot which costs 10 bucks flat fee . Highly recommend walk over to Canada side via rainbow bridge cause traffic was quite bad when we... More 

Helpful?
Thank ashlhan
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Ashlhan Thank you for staying with us and taking the time to write us the review! Nothing makes us more happier than to hear that our guests enjoyed their time with us! We thank you for acknowledging the staff friendliness and for recognizing Mindy directly! All of us here at the Four Points Niagara Falls, look forward to seeing... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

My husband and I stayed her one night and absolutely loved it. Beautiful sunset on the river behind the bridge. Super clean, great views and the restaurant down stairs was perfect. Great food, great atmosphere. We had a wonderful stay.

Helpful?
Thank Heather J
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Hi Heather! Thank you so much for the GREAT review! We are so pleased that you enjoyed your short getaway with us, in addition to experience the beautiful sunset out our back door! We hope to see you again in the future and hopefully you will be able to spend more time with us here at the Four Points Niagara... More 

Krabi Province, Thailand
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This will be only my own personal opinions to this hotel, but it is genuine feeling when I stayed there. We found the staffs there were no one friendly at all, may be the smiling and saying Hi, how are you? is not in the US culture. but I might hope too much, it's ok. We stayed there for 2... More 

Helpful?
Thank OnlyYuu
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear OnlyYuu I am sincerely sorry to hear that you did not find our staff to be friendly. I cannot apologize enough that this was your perception of us. It is ultimately our goal to provide a friendly, clean environment to all of our guests, and it appears we fell short with regards to our service. We sincerely hope, that... More 

Hayesville, North Carolina, United States
1 review
3 of 5 stars Reviewed 1 week ago

This location is advertised as pet friendly, but when I asked, they only accept certified service animals with papers. If you are traveling with a pet, be sure to call ahead to make sure they will accept your pet.

Helpful?
Thank Priscilla R
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Priscilla, Thank you for writing the review. Unfortunately the person you spoke with provided you with the incorrect information, as we most definitely welcome pets that are traveling with our guests and not necessarily must be service animals. I cannot apologize enough for the misunderstanding, however should you need any additional information, please feel free to give us a... More 

Peshtigo, Wisconsin
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Very clean hotel. Well maintained with excellent staff. Close to all major attractions. Could not have picked a better hotel without paying high prices. Gave several discount cards for several eatting places.

Helpful?
Thank jjhartwig
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Thank you jjhartwig for staying with us as well as taking the time to tell us your experience here at the Four Points. We are delighted to hear that you enjoyed your time while staying with us! We can't thank you enough for the review and look forward to seeing you in the near future! More 

Gradyville, Pennsylvania
Level Contributor
106 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 1 week ago

There are several pluses and minuses to staying here. 'Clean and modern hotel, about 15 minutes from the falls. View of river, in some rooms, but not falls. Room prices very reasonable. I would recommend having a car at your disposal. Although there is a shuttle available, it is not a private one run by the hotel. Rather, it makes... More 

Helpful?
Thank llovestotravel
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear llovestotravel, Thank you for choosing to stay with us here at the Four Points by Sheraton as well as writing us the review! We truly appreciate your comments and recommendations with regards to the design of the room and the suggestions you recommend as a traveler. Please know that we will share your suggestions and comments with our ownership.... More 

Prattville, Alabama
Level Contributor
54 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is not in a real safe location from the surroundings maybe back when first built was. The staff is not real friendly for a Starwood hotel this is the worse one I have stayed in. Hallways had a bad odor don't know exactly what it was. The pictures that were suppose to be on the wall were on... More 

Helpful?
Thank tjcountry
Deanna D, General Manager at Four Points by Sheraton Niagara Falls, responded to this review

Dear Tjcountry, I am sincerely sorry to learn that you did not enjoy your stay with us nor did you find our staff to be friendly. It appears we fell short of providing you the best experience possible during your stay. With regards to the surrounding area, please know that our location is safe and definitely no reason for anyone... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Four Points by Sheraton Niagara Falls, situated on the waterfront, is perfect for weddings, vacations, or business. Our hotel has 141 rooms, 5,220 sq ft of meeting space, an indoor pool, and free wifi ... more   less 

Additional Information about Four Points by Sheraton Niagara Falls

Address: 7001 Buffalo Avenue, Niagara Falls, NY 14304-4001
Location: United States > New York > Niagara Falls
Price Range: $92 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Niagara Falls 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
4 Points By Sheraton Niagara Falls
Four Points By Sheraton Niagara Falls Hotel Niagara Falls
Hotel Style:
#6 Family Hotel in Niagara Falls
#8 Romantic Hotel in Niagara Falls
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