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The Giacomo

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The Giacomo
The Giacomo
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742 Reviews from our TripAdvisor Community

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Showing 706: English reviews
Ormond Beach, Florida
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

The hotel is attractive as are the rooms, unfortunately since the hotel was full we could not move from a handicap accessible room that was awkwardly laid out and not conducive to relaxing even though we noted it was our 45th wedding anniversary when we reserved for a three night stay. The bright spot was the outstanding breakfasts and the... More 

Helpful?
Thank KTG613
Doug U, General Manager at The Giacomo, responded to this review

Congratulations on your 45th Wedding Anniversary! What a milestone, we thank you for choosing the Giacomo to be a part of your celebration in Niagara Falls and writing a review. I am sorry you were disappointed with your room during your time with us. I am glad to hear there were some bright spots like our breakfast and lounge. We... More 

2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Lovely art deco building renovated into a nice, comfortable and modern hotel. The hotel staff are always exceptional. The complimentary breakfast is great! We have visited this hotel several times and will continue to return when we visit Niagara Falls, NY.

Helpful?
Thank MoniBond
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying with us again. We appreciate your loyalty and your trust in our hotel and our staff. We are all always ready to help you with anything. Your continued patronage is sincerely appreciated and we look forward to being a part of future trips to Niagara Falls Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel... More 

Indonesia
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Arrived very late at night after visiting canadian side, but still the checked in very fast because they already prepared the key for us, I was impressed. The staffs were friendly and attentive, the room is very nice and romantic, the breakfast was freshly cooked and taste good. The lounge upstairs has nice atmosphere. Free cookies in the lobby were... More 

Helpful?
Thank ytktdy
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing to stay at the Giacomo on your trip to Niagara Falls. We appreciate you taking the time to review your stay with us. It is great that you enjoyed your time at the Giacomo. I am delighted you found our staff friendly and attentive. It is nice that you enjoyed our cookies and our breakfast. We... More 

Syracuse, New York
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

We came into town by train for a getaway weekend. Short taxi ride from the train station. We were warmly greeted by very friendly staff. Settled easily into our corner room with fireplace and Jacuzzi tub. The room was wonderful and very quiet. Separate refrigerator and sink. Nice closet. The art deco /industrial feel of the room was really nice.... More 

Helpful?
Thank LetsGoNow17
Doug U, General Manager at The Giacomo, responded to this review

We appreciate you staying at the Giacomo and posting a detailed review. We are so happy you were pleased with our hotel in general, your room, breakfast and many of the services we offer to all of our guests. Our staff is all very eager to ensure all of our guests have the best experience possible. If you return to... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The good stuff first. The hotel is a fascinating redevelopment of an old concrete floored, steel framed office building from the 1920s. It's a mixed-use development with about 35 rooms on the lower floors, then some apartments, then a top floor bar/viewing area which doesn't quite have views of the falls themselves but does have views of the river. The... More 

Helpful?
2 Thank Ian B
Doug U, General Manager at The Giacomo, responded to this review

Thank you for taking the time to write a detailed review of your stay at the Giacomo. We appreciate you choosing us during your trip to Niagara Falls. I am delighted you found many things to your liking. I will be sure to share your feedback with the staff and we all thank you for your recommendation to future travelers.... More 

Arlington, Virginia
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We were pleasantly surprised with this hotel. They did a great job with the renovation and the rooms and lobby make it evident. The staff was eager and super friendly and attentive, it was clear they wanted to make your visit the best it could be. Our impression of the hotel was that it was the best in the area.... More 

Helpful?
Thank wjones59
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing the Giacomo on your recent trip to Niagara Falls and writing a review. We are happy you enjoyed your stay with us and that you felt we were the best in the area. Our building's history is very interesting and it is great that it was brought back to life. I will be sure to share... More 

Goshen OH
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The building itself is classic but they completely refurbished the interior. It is beautiful inside, the rooms are nice and the staff were all amazing, helpful and friendly. Free secured parking as well. Happy hour in the bar was excellent as well. Excellent view from the 19th floor lounge that everyone can go see.

Helpful?
Thank Littell
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing the Giacomo on your recent trip to Niagara Falls and writing a review. I am happy you enjoyed your time with us and that our staff treated you well. It is great that you found many of the services and amenities we offer all of our guests to your liking. Our Sky View Lounge on the... More 

Los Altos
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I just did a quick one day turn around and the customer service at the hotel was fantastic!! The hotel itself is old, but swanky. I loved the decor and environment. What I didn't like was that the hallways to the rooms are not air conditioned. The hallways were not fun to walk to get to your room, but when... More 

Helpful?
Thank SparklingJen
Doug U, General Manager at The Giacomo, responded to this review

We appreciate you taking the time to review your stay with us and thank you for choosing the Giacomo on your trip to Niagara Falls. We are happy that you enjoyed your time with us and truly apppeciate your kind words about our staff. They do try to provide a memorable experience to all of our guests. Our breakfast is... More 

New York
Level Contributor
99 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is in a renovated old building. The architecture is beautiful and the company did a nice job of bringing the building up to date. Rooms are very clean, well appointed, quiet and comfortable. The hotel staff is superb...they go the extra mile to make you comfortable. They even delivered cookies and milk to the room each night which... More 

Helpful?
Thank LPWNewYork
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your review and for staying at the Giacomo. I am delighted that you enjoyed your time with us. I am pleased that you found our rooms clean and our staff superb. They all truly do go the extra mile for our guests. Our cookie service is a great way to end your day and are very popular... More 

Naples, Florida
Level Contributor
11 reviews
4 of 5 stars Reviewed 2 weeks ago

One night stay while visiting the Niagara Falls - good size clean rooms. Courteous and friendly staff. All 3 rooms were available to check in on arrival. Happy hour in the lobby bar...great location. Make sure to watch the fire works from the roof top.

Helpful?
Thank ARE102
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your review and for choosing the Giacomo while you were in Niagara Falls. Our location is definitely great for exploring all the area has to offer. I am happy that you found our staff courteous and friendly and our rooms clean. Our Happy Hour is a great way to unwind after a day of touring. We hope... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Giacomo, an Ascend Hotel Collection Member(R) in Niagara Falls, NY near Maid of the Mist is a towering achievement of art deco architecture. Located in a nationally-registered historical building, this boutique hotel in Niagara Falls is within walking distance from the brink of the naturally beautiful Niagara Falls, as well as a host of other attractions The Giacomo is the premiere luxury boutique hotel in Niagara Falls. Experience the majestic wonder of Niagara Falls in the world-class setting of the Giacomo Hotel - Niagara's only upscale boutique hotel. The epitome of Art Deco Architecture, the Giacomo has been completely renovated to feature ultra-modern innovations and the highest standards of personal service to satisfy the needs of the most discriminating traveler. ... more   less 

Additional Information about The Giacomo

Address: 222 1st St, Niagara Falls, NY 14303-1238
Location: United States > New York > Niagara Falls
Price Range: $131 - $375 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Giacomo 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
The Giacomo Hotel Niagara Falls
Hotel Style:
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
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