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The Giacomo

Certificate of Excellence
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222 First Street, Niagara Falls, NY 14303
1 room 1 adult
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The Giacomo
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636 Reviews from our TripAdvisor Community

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Zurich, Switzerland
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed there two nights after Christmas. We ha a very warm welcome and the staff was extremely helpful and very friendly. The room was spacious and the bathroom also very well equipped. The only negative was the cold floor there. Breakfast very good with a lot of varieties, my daughter could order freshly made waffles. Unique decoration of the... More 

Helpful?
1 Thank KBCLS
Guatemala City, Guatemala
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Staff is very friendly, the hotel is warm and cozy and in general we had a nice stay. Altough is an old construction you have everything you need to feel comfortable. Free breakfast, free WiFi, free smiles everywhere. Very close to the border and to the Falls.

Helpful?
Thank Hermann V
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo and taking the time to review your stay with us. I am very pleased to hear that our staff helped make your stay pleasant. Our staff always try to exceed our guests expectations and provide a friendly comfortable atmosphere. If you ever return to Niagara Falls we hope you will consider staying with... More 

Utica, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed at The Giacomo this past week and I couldn't believe how wonderful it was. The staff was a pleasure and they were willing to do anything for us at any moments notice. We were treated as though we were royalty, even though we were a young couple, and the staff was willing to do anything to help us.... More 

Helpful?
1 Thank Marshall P
Doug U, General Manager at The Giacomo, responded to this review

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. I can't wait to share your comments with the staff to show them how much of an impact they made during your time in Niagara Falls. We all look... More 

Auburn, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was our second stay. On a cold wintry morning, the free valet service was great. They have a gated parking area. The staff was courteous. The bar area has lots of couches and a fireplace. We went to the top floor with our drinks on our first visit. Nice views and decor. The breakfast was very nice for a... More 

Helpful?
1 Thank Tina646566
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying with us again. We sincerely appreciate your loyalty and continued trust in our staff and hotel. It is always rewarding to the staff when we have repeat visitors. I hope that you will stay with us again during any future trips to Niagara Falls. More 

Kunkletown, Pennsylvania
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We went for my birthday in November and had a great time! The hotel is beautiful, the staff extremely friendly and helpful. The room was excellent. We got a corner room with Jacuzzi tub and fireplace, spectacular! We really enjoyed the breakfast. I was called a continental breakfast, but there was a large selection of hot food. There were two... More 

Helpful?
1 Thank Jennifer L
Doug U, General Manager at The Giacomo, responded to this review

Thank you for taking the time to post a review of your time at the Giacomo. I am very happy that our staff was friendly and helpful and that overall you had a great stay for your birthday celebration. I am delighted your room exceeded expectations and that you enjoyed our breakfast. We hope to welcome you back soon. More 

Williamsville, New York
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a pretty nice hotel. Front desk was polite and efficient upon check in. Our room was excellent but the bathroom could use improvement. The exhaust fan in the bathroom was incredibly loud and annoying. It was certainly defective. Also, the tile floor in the bathroom was ice cold - very uncomfortable to stand on with bare feet. And... More 

Helpful?
Thank Mazer85
Doug U, General Manager at The Giacomo, responded to this review

We appreciate you taking the time to provide us with detailed feedback about your stay at the Giacomo.It is from guest feedback that we improve for all of our guests. I do apologize for the inconveniences that you experienced during your stay but I am glad to hear that overall your experience was positive. We hope you will consider staying... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

I am very grateful to Jeff and Jade to made my check-in an easy and pleasant experience. I got all explanations about room, restaurants around etc. The continental breakfast was beyond expectations: Joshua, Kim and Shirley were very attentive and hospitable. I sincerely thank you all of you for making my friends and I feel welcomed and comfortable. :)

Helpful?
Thank Vera Z
Doug U, General Manager at The Giacomo, responded to this review

Thank you for taking the time to review your stay at the Giacomo. We will let the staff know that you were pleased with their service. It is definitely a boost to them every time they they hear such positive reviews such as yours. We all hope to welcome you back soon to Niagara Falls and the Giacomo. More 

Sydney, Australia
Level Contributor
99 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In contrast to the cold frosty conditions outside ( welcome to Niagara in January) our welcome at the Giacomo was warm, friendly and very personal. Restaurant and sightseeing tips accompanied our checkin. After a cookie and milk drop at 9 pm on the first night, we were looking forward to the same on our second night but it didn't appear.... More 

Helpful?
1 Thank Aussieabroad054
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your review and for choosing the Giacomo. I am happy that you enjoyed your stay and appreciate your positve feedback. Our staff do take pride in catering to our guests needs the best way they can. I am glad you were able to take advbantage of many of the amenities and services we offer. Take care and... More 

Palmyra
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 4, 2016

Stayed here with friends for New Years Eve. The hotel was sold out but we felt like we had the place to ourselves. Easy check in with friendly, helpful staff. Great view of the fireworks, nice breakfast. Quiet, peaceful sleep. You don't get the extra touches this hotel provides with the nearby chain hotels. Will come again.

Helpful?
Thank Sharon M
Doug U, General Manager at The Giacomo, responded to this review

Thank you for your kind review of your stay at the Giacomo. I am very happy that you enjoyed celebrating New Year's Eve with us. I will be sure to share your comments with the staff. It is definitely a boost to them when our guests notice the extra touches we strive to provide to everyone that stays at our... More 

Miami, Florida
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 3, 2016 via mobile

We stayed for Christmas at The Giacomo and we absolutely loved it! We were on the 6th floor with a view of the Canadian skyline. It is VERY close to the falls. We walked just a short block to the Niagara Falls state park. The bed was super comfy. There was a fridge in the room and a nice size... More 

Helpful?
Thank Runnikki
Doug U, General Manager at The Giacomo, responded to this review

Thank you for taking the time to review your stay with us. I am very happy to hear that you found our staff pleasant and helpful. I will be sure to let Erin know she made an impact during your stay. We all sincerely appreciate your high recommendation to other visitors to Niagara Falls and hope to see you again... More 

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