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The Giacomo

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846 Reviews from our TripAdvisor Community

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Showing 802: English reviews
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Columbus, Ohio
Reviewed 5 days ago NEW

This is the best kept secret of a place to stay. Almost don't want to let the word out! We stayed March 16-19, 2017. We had a conference in the US side of Niagara Falls but accidentally booked a hotel in Canada. Canceled that one and the Conference Center recommended Giacomo. Wow every staff member was very nice and friendly,...

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Helpful?
1Thank Guy W
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing to stay at the Giacomo when you were in Niagara Falls and for writing a review. We sincerely appreciate your kind words about our hotel and your recommendation to other travelers. We look forward to welcoming you back to the Giacomo in the future. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member

Salem, Oregon
HOTEL’S FAVORITE REVIEW
Reviewed January 17, 2017

When I was rushing to book a last minute trip to Niagara Falls, I lost sight during the booking process as to which hotels are located on either side of the US/Canadian border. When I got off of the train, we quickly realized that our hotel was on the Canadian side, and we didn't bring our passports. Things turned desperate...

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2Thank WhyNot_1_2_Go
About Hotel's Favorite Review
Doug U, General Manager at The Giacomo, responded to this review

We appreciate you writing a review and thank you for choosing to stay at the Giacomo. We are happy you enjoyed your stay at the Giacomo while you were in Niagara Falls and hope you will consider choosing the Giacomo again if you return to Niagara Falls in the future. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel...

Sound Beach, New York
Reviewed 1 week ago

as an emigrant from Niagara falls who left during the rust belt refuggee outflux of the 1970's this boutique hotel once housed my doctor's office. great views of the falls, great off seasonprices and awesome architeture. only thing, was developed by a notorious right wing anti union contractor/real estate mogul. my brother, a retired union construction man, was pissed at...

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Helpful?
Thank Michael S
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo during your visit to Niagara Falls to see your family. We appreciate your recommendation and are happy that you feel the Giacomo is the best hotel in Niagara Falls. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member

Reviewed 1 week ago via mobile

This is a great boutique hotel, beautiful room , our stay included breakfast which was very good, we had valet parking. You are able to go up to 18th floor, a room with tv and couches to relax and views all around

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Helpful?
Thank Judy J
Doug U, General Manager at The Giacomo, responded to this review

We appreciate you choosing to stay at the Giacomo and thank you for your kind words about your stay. We hope to welcome you back to Niagara Falls and the Giacomo in the future. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member

Illinois
Reviewed 2 weeks ago via mobile

Nice American side falls place to stay, staff pleasant. Easy access to Canadian side which is the best side to view falls.........! Visit Canadian side passport needed.....! This is all I have to say about this resort

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1Thank chicritic
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing to stay at the Giacomo and writing a review. It is great that you enjoyed your time with us and found our staff pleasant. We hope to welcome you back in the future. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member

Reviewed 2 weeks ago

We enjoyed a winter visit to Niagara Falls and our stay at The Giacomo. This historic office building has been transformed to a hotel and private residences. The rooms were spacious and clean, the staff was terrific and the location could not have been better.

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1Thank kdfrench
Doug U, General Manager at The Giacomo, responded to this review

Thank you for writing a review and for staying at the Giacomo. I am delighted you enjoyed your room, our location and that you found our staff terrific. Since you have visited in the winter we hope you will return in the summer to further enjoy all that Niagara has to offer. Regards, Doug Ujeski General Manager The Giacomo An...

Reviewed 2 weeks ago via mobile

Friendly and helpful staff, good breakfast, full bar, and beautiful view. This is 100% the best hotel on the New York side. The room was beautiful, and fully stocked with everything you could need. The hotel overall was very clean and well kept. Awesome experience!

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Thank Jared L
Doug U, General Manager at The Giacomo, responded to this review

It is great that you had an awesome experience staying at the Giacomo. Thank you for choosing us and posting a review. We appreciate your vote of confidence that we are 100% the best hotel in Niagara Falls. We hope to welcome you back again in the future. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member

Short Hills, New Jersey, United States
Reviewed 3 weeks ago

This is the hotel that is closest to the Falls. However, the much acclaimed viewing room on the top floor is a disappointment as you can't see much from the US side. The rooms are very nice and the hotel has a character. It is walking distance to the casinos, and restaurants, so that way it is good.

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Helpful?
Thank Sandeep T
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing to stay at the Giacomo and posting a review. Our location is great for exploring the area and attractions around Niagara Falls. I am sorry you were disappointed in the view from our top floor. We hope you will consider staying with us again in the future. Regards, Doug Ujeski General Manager The Giacomo An Ascend...

Alexandria Bay, New York
Reviewed 3 weeks ago

The staff was extremely friendly and helpful. The history of the building is great along with how clean it is. I was pleasantly surprised by the free breakfast this was NOT make your own waffles and cold cereal it was a full breakfast buffet with many items to choose from in a lovely little dining area. The trip up to...

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Thank RebeccaRushlow
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo and writing a review. I am happy to hear that you found our staff friendly and helpful. It is fantastic that you enjoyed our breakfast and our Sky View Lounge on the 19th floor. It is great that you would stay with us again and we appreciate your recommendation to other travelers. We...

Holliston, Massachusetts
Reviewed 4 weeks ago

We arrived at The Giacomo a little leery based upon our previous nights stay at a very disgusting motel. I was telling the young woman at the front desk about our experience and she volunteered to show us the room in advance. A very thoughtful gesture which we took her up on. We were very pleased with the room. I...

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Thank happybright
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo and posting a review. I am happy to hear you enjoyed your time with us and found everything clean and comfortable. Our complimentary breakfast buffet is a great way to start the day and is very popular with our guests. If your son chooses a college in the area we hope to see...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Giacomo, an Ascend Hotel Collection Member(R) in Niagara Falls, NY near Maid of the Mist is a towering achievement of art deco architecture. Located in a nationally-registered historical building, this boutique hotel in Niagara Falls is within walking distance from the brink of the naturally beautiful Niagara Falls, as well as a host of other attractions The Giacomo is the premiere luxury boutique hotel in Niagara Falls. Experience the majestic wonder of Niagara Falls in the world-class setting of the Giacomo Hotel - Niagara's only upscale boutique hotel. The epitome of Art Deco Architecture, the Giacomo has been completely renovated to feature ultra-modern innovations and the highest standards of personal service to satisfy the needs of the most discriminating traveler. ... more   less 

Additional Information about The Giacomo

Address: 222 First Street, Niagara Falls, NY 14303
Location: United States > New York > Niagara Falls
Price Range: $122 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Giacomo 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
The Giacomo Hotel Niagara Falls
Hotel Style:
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
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Questions & Answers

Here's what travelers have asked, with answers from The Giacomo staff and other travelers.
15 questions
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See all questions (15)

Questions? Get answers from The Giacomo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“You can get a simple king size bed room to a room with a fireplace and Jacuzzi, obviously it will cost extra, but not that much more.”
 of 5 bubbles 423guyw, 5 days ago | Read review
“get as high as you can, spend extra for the view . off season lower rates..Winter ice on the Falls is awesome”
 of 5 bubbles michaelsP5602QV, 1 week ago | Read review
“Our room in the back was very quiet.”
  • View from 19th floor lounge area
 of 5 bubbles kdfrench, 2 weeks ago | Read review
“I would ask for rooms on the back of the hotel for a view of the rivers. The front is a view of the street and casino.”
  • Sky View Lounge
  • Room
  • From the Sky View Lounge
 of 5 bubbles RebeccaRushlow, 3 weeks ago | Read review
“We had a spacious corner room”
  • Ceiling of room; a little stark, but at least they have sprinklers!
 of 5 bubbles Memphis_gal_8, Feb 6, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question