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Holiday Inn Utica

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Holiday Inn Utica
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72 Reviews from our TripAdvisor Community

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Showing 71: English reviews
Reviewed August 2, 2015 via mobile

Miguel was amazing in making sure we were comfortable and were all set! The room was spacious and very clean! The bed was comfortable and it was a great time! I would definitely stay there again! Excellent!

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Helpful?
Thank Ann K
HolidayInnUtica1777, Front Office Manager at Holiday Inn Utica, responded to this review

Thank you for taking the time to let us know about your recent stay with us. we are glad you had such a great experience at our hotel. We hope that if you ever return to the Utica area we will be your choice for accommodations.

Palmer,Massachusetts
Reviewed July 29, 2015

We stayed at this hotel a least 3 times,on our way to Buffalo.Unfortunately it appears to be getting old,and in need of a facelift. The rooms seem to be clean enough,but it needs some cosmetic updates. The restaurant still puts out a good meal,and everyone appears friendly enough, but it's time for a makeover to compete in today's market.This hotel...

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Helpful?
Thank dziadzu1
IHGCare, Guest Relations Manager at Holiday Inn Utica, responded to this review

Dear dziadzu1, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the restaurant and cleanliness. However, we’re sorry we fell below your expectation regarding the property being dated. We will look into this concern. While we understand that your stay was not...

Central, New York
Reviewed June 30, 2015 via mobile

Negatives: fridge in room is extra cost, (I was staying for work with travel lunches so not on my own leisure funds), no microwaves, (which no fridge/micro makes no sense to me since there is a restaurant on site and you may have leftovers or room service), vending machines not stocked, shower handle hard to turn, they did not clean...

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Helpful?
Thank onaneedtoknowbasis
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this review

Thank you for taking the time to let us know about your recent stay with us. I apologize for the inconveniences you had experienced while you were here. We are in the process of purchasing refrigerators for all of our rooms to better serve our guest. We hope that if you ever return to the Utica area we will be...

Reviewed June 19, 2015 via mobile

This is the third time we've stayed here for work. The first two times were relatively unremarkable. Nothing good nothing bad. This time there was an issue with a seal in the toilet, causing it to leak water all over the floor. It took them two tries to correct the problem. Also, when does housekeeping start knocking on doors at...

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Helpful?
Thank Jrmorgan86
IHGCare, Guest Relations Manager at Holiday Inn Utica, responded to this review

Dear Jrmorgan86, Thank you for leaving a candid review about our hotel on TripAdvisor. We rely on guest feedback as this will allow us to improve wherever possible. Thank you for commending the level of cleanliness our housekeeping was able to provide. Our goal has always been to provide our guests with the best hospitality service and we are sorry...

Rochester, New York
Reviewed January 28, 2015

This hotel is a dream for a road warrior working in the Mohawk Valley! I have had the pleasure of staying here on more than one occasion and have reservations for future trips already scheduled. The staff are outstanding from the front desk to the Moose River restaurant, to the Director of Sales & house keeping staff! This hotel is...

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Helpful?
Thank FarmingtonOwner
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this review

Thanks for expressing complete satisfaction with your overall stay experience – awesome too hear we exceeded your expectations with both visits. Providing inviting accommodations with a friendly smile and whatever it takes attitude is our culture, and something we take tremendous pride in delivering – thanks for noticing. We value your business and hope to have you back again soon.

Ontario, Canada
Reviewed January 27, 2015

Good and comfortable stay. Close to restaurants and shopping. The hotels Moose River restaurant served a great breakfast. Great portions. Rooms were impressively spotless and clean. Free internet was great.

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Helpful?
Thank Nanconet
HolidayInnUtica1777, Front Office Manager at Holiday Inn Utica, responded to this review

Thank you for taking the time to let us know about your recent stay with us. We are glad to see we made you comfortable and a happy guest. We hope that if you ever return to the Utica area we will be your choice for accommodations.

Nashville, Tennessee
Reviewed January 15, 2015 via mobile

I stayed for five nights while on business in New Hampton. The room was nice and clean. The housekeeping staff was very friendly and did a very good job of cleaning the room. The cons: the refrigerator in room 129 did not work. The two front desk employees seemed like they were aggravated to deal with a guest. (Thankfully, the...

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Helpful?
Thank Larry T
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this review

Thank you for taking the time to post your review. I have addressed your concerns with our maintenance department in order to get the refrigerator fixed in room 129. I have also given your very nice comments to our executive housekeeper in regards to his staff. If you are in the Utica/New Hartford area again for business we hope that...

Macedon, NY
Reviewed November 15, 2014 via mobile

Reasonably priced. "Soft" pillows were fantastic. Huge bathroom. That's it. Trip Advisor shows "Free Breakfast" for up to 2 adults sharing a room. We were told we had to pay for breakfast. I am a loyal IHG member. I was greeted as such when checking in, but no IHG gift as I'm accustomed to receiving. The heater/air conditioner was OFF...

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Helpful?
Thank myjetski23
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this review

Thank you for taking the time to tell us about your recent stay with us. I apologize that it was not the best stay. I have spoken to the housekeeping manager in regards to making sure that the heat is turned on for the rooms that will be occupied, and I have also spoken with the front desk associates in...

New Hartford, New York
Reviewed November 11, 2014

Had my baby shower here in October, food was excellent. Unfortunately, the sole server for my shower was incredibly rude to myself and my family. Numerous times. My family and I tried to not let it ruin our day, but something as simple as asking for our empty water pitchers to be refilled should not have been such a battle....

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Helpful?
Thank kristen033
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this review

Kristen, Thank you for letting us know and I will have Chris contact you as soon as she can. Amanda

Westchester, New York, United States
Reviewed October 12, 2014

This hotel is convenient, pleasant and reasonably priced. It was clean and the beds were very good. It could use some updating but overall, it is better than most other places in the area. Staff was pleasant and helpful. They will also permit dogs. Was also very quiet. Will stay there again.

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Helpful?
Thank Mark N
Amanda1777, Front Office Manager at Holiday Inn Utica, responded to this review

Thank you for your review. We appreciate you taking the time to let us know that you had a wonderful stay with us and we are happy to here that you will be back. Thank you again and we look forward to having you as our guest in the future!

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our beautiful 100 room property is right outside of Utica, New York and offers travelers a property that prides itself on being clean and accommodating. ... more   less 

Additional Information about Holiday Inn Utica

Address: 1777 Burrstone Road, New Hartford, NY 13413
Location: United States > New York > New Hartford
Price Range: $119 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Utica 3*
Number of rooms: 100
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Also Known As:
Holiday Inn New Hartford Hotel New Hartford
New Hartford Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Utica staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“2nd floor rooms in the 250s seem to be nice and quiet.”
434jordans, Oct 27, 2016 | Read review
“Ask for special needs that suit you. The rear section was just what we wanted, . We parked close and had easy access to the room.”
BruceWoych, Apr 25, 2016 | Read review
“Rooms and hallways were (seemingly) in wings. The near to mid wing room was very quiet.”
952bryanb, Oct 24, 2015 | Read review
“Road warriors staying more than one night would enjoy the kings size room with a couch, microwave and refrigerator!”
FarmingtonOwner, Jan 28, 2015 | Read review
“Think all jars good except rooms away from lobby don't have easy access to elevators and will need to use the stairs.”
markn250, Oct 12, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question