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Holiday Inn Utica

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Holiday Inn Utica
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58 Reviews from our TripAdvisor Community

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Showing 57: English reviews
West Lawn, Pennsylvania
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We stayed here while visiting the Utica College which is located just down the street. The area is a bit run down, and the hotel feels a bit run down too. Our room door wouldn't completely shut unless you really gave it a slam. The bathroom door made a horrible creak and didn't close completely. The room furnishings however were... More 

Helpful?
Thank Eksknight
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were very impressed with the staff both for friendliness and helpfulness. the room was very clean although very musty. Our left a bit to be desired from an amenities perspective. There were few outlets in the room and only one outlet in the bathroom, not close enough for anything to be used in front of the mirror. No outlet... More 

Helpful?
Thank SNickyO
Sarah I, Director of Sales at Holiday Inn Utica, responded to this review

Dear SNickyO, Thank you kindly for your honest and thorough review of our hotel. Although we wish we could have met your standards for amenities and modernity of features, we are very pleased to hear that you were impressed with our staff and thought that they were both helpful and friendly. Our staff are our most valuable assets and we... More 

Canberra, Australia
Level Contributor
175 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was chosen for its location during a drive part of the trip. There was easy access from the highway after a torrid day of driving. We were met by a cheerful, friendly and efficient staff member who checked us in quickly to our room which had 2 x Queen size beds. It wasn't huge, but was adequate for... More 

Helpful?
Thank Turbogirl25
Sarah I, Director of Sales at Holiday Inn Utica, responded to this review

Dear Turbogirl25, Thank you kindly for your great review of our hotel! I am pleased to hear that we were able to provide sufficient accommodations after a long day of traveling! Should you ever find yourself a 'weary traveler' in our parts again, we hope you decide to pay us a visit! All our best, Sarah I Director of Sales More 

Worcester, Massachusetts
Level Contributor
100 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Great place!! No complaints! Staff was friendly, room was great, and bed and pillows very comfortable! It is off the beaten path which is good no traffic, Dunkin Donuts right down street along with gas station! Walmart and other stores was 5 mins away. I love staying at a Holiday inn!

Helpful?
Thank Pugmum15
Sarah I, Director of Sales at Holiday Inn Utica, responded to this review

Vactaioner1115, Thank you so much for your great review of our Hotel! We are so pleased you enjoyed your time here! We look forward to your next stay with us! Safe travels! Warm regards, Sarah I More 

1 review
3 of 5 stars Reviewed July 17, 2016 via mobile

This hotel was ok, the rooms were clean and the staff friendly, but it was overpriced for a two to three star hotel. Dinner at the hotel restaurant was good, but the service was poor. The messed up 3 of 7 meals. The pool was clean. Our room cards stopped working g after the second day a we had to... More 

Helpful?
Thank Christopher S
IHGService, Guest Relations Manager at Holiday Inn Utica, responded to this review

Dear Christopher S, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. I am glad to read your positive feedback on the cleanliness of the room and for finding our staff friendly. However, we are truly sorry if your stay... More 

Charlotte, North Carolina
Level Contributor
2 reviews
1 of 5 stars Reviewed May 24, 2016

I booked 3 rooms online 2 days prior to our arrival. My brother, sister and I traveled to New Hartford to attend our cousin's funeral. Upon arriving at the hotel, the check-in process was a disaster. We were patient with the desk clerk; clearly he was new. As my sister (who traveled over 20 hours already) entered her room -... More 

Helpful?
Thank sanguinefc
IHGService, Guest Relations Manager at Holiday Inn Utica, responded to this review

Dear sanguinefc, Thank you for taking the time to write a review of our hotel. It is truly regrettable that you did not fully enjoy your recent stay with us. Allow me to apologize for any inconvenience you may have experienced. Let me follow-up on your concerns and have the opportunity to address your them accordingly. I have sent you... More 

Travelers are raving about these New Hartford hotels

Utica, New York
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 17, 2016 via mobile

Spent 3 days here. For an important clinical weekend at hospital near by. Nice location, Restrauant in house, many great places to eat near by. Staff helpful when asked anything.wish breakfast was available at 6 am

Helpful?
Thank rainbowlake6
Sarah I, Director of Sales at Holiday Inn Utica, responded to this review

Dear rainbowlake6, Thank you so much for your review of our hotel. It is great to hear that our staff was helpful. We hope your important clinical weekend went well. If you are in our area again, we invite you to join us at the Holiday Inn Utica! Warm regards, Sarah Imundo Director of Sales More 

NY
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed May 9, 2016

We recently spent one night at this Holiday Inn as we we attending a graduation ceremony at SUNY Poly in Utica. The room had a very distinct bad odor...like dirty socks. We were unable to ventilate the room well enou. The next morning, we prepared coffee in the provided coffee maker. When I went to pour coffee into the disposable... More 

Helpful?
Thank luv2flyNy
Sarah I, Director of Sales at Holiday Inn Utica, responded to this review

Dear luv2flyNY, Thank you for your review of our hotel and congratulations on the graduation you recently attended! I am so sorry to hear that your stay was not a satisfactory part of your weekend. Our team takes great pride in providing exceptionally clean rooms to all our guests who we have the pleasure of serving. I can certainly understand... More 

Middletown, New York
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed May 6, 2016 via mobile

Great safe location. Close to restaurants and shopping district. Close to Utica college and major highways. Clean place with a lot to offer. The hotel has coffee, tea and cookies around the clock next to the front desk. Nice size fitness room. Room is clean with basic amenities. Good house cleaning and comfortable bed. Restaurant on site the Moose Lodge.... More 

Helpful?
Thank ebu55
Sarah I, Director of Sales at Holiday Inn Utica, responded to this review

Dear ebu55, Thank you kindly for your great review of the Holiday Inn Utica! We are so pleased that you had a nice stay! Thank you also for being a very loyal IHG Rewards Member, we truly value your loyalty. We look forward to having you join us again soon! Warm regards, Sarah Imundo Director of Sales More 

Kingston, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 25, 2016

This is not a luxury vacation resort or recreation location, although they do have a seasonal pool (was not open for our stay) in a central courtyard that could accommodate business or special occasion events. It seems to be located primarily to service Saint Lukes Hospital needs and the State College at Utica; both of which are within reasonable walking... More 

Helpful?
Thank BruceWoych
Sarah I, Director of Sales at Holiday Inn Utica, responded to this review

Dear BruceWoych, Thank you so much for your thorough review of our hotel! We truly appreciate your feedback and hope you enjoyed your stay with us. Next time you are in the Utica area, we hope we have the opportunity to host you again! Warm regards, Sarah Imundo Director of Sales More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our beautiful 100 room property is right outside of Utica, New York and offers travelers a property that prides itself on being clean and accommodating. ... more   less 

Additional Information about Holiday Inn Utica

Address: 1777 Burrstone Rd, New Hartford, NY 13413-1000
Location: United States > New York > New Hartford
Price Range: $140 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Utica 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Holiday Inn New Hartford Hotel New Hartford
New Hartford Holiday Inn
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