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Holiday Inn Utica

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1777 Burrstone Road, New Hartford, NY 13413
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54 Reviews from our TripAdvisor Community

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Showing 53: English reviews
1 review
3 of 5 stars Reviewed 1 week ago via mobile

This hotel was ok, the rooms were clean and the staff friendly, but it was overpriced for a two to three star hotel. Dinner at the hotel restaurant was good, but the service was poor. The messed up 3 of 7 meals. The pool was clean. Our room cards stopped working g after the second day a we had to... More 

Helpful?
Thank Christopher S
Charlotte, North Carolina
Level Contributor
2 reviews
1 of 5 stars Reviewed May 24, 2016

I booked 3 rooms online 2 days prior to our arrival. My brother, sister and I traveled to New Hartford to attend our cousin's funeral. Upon arriving at the hotel, the check-in process was a disaster. We were patient with the desk clerk; clearly he was new. As my sister (who traveled over 20 hours already) entered her room -... More 

Helpful?
Thank sanguinefc
IHGService, Guest Relations Manager at Holiday Inn Utica, responded to this review

Dear sanguinefc, Thank you for taking the time to write a review of our hotel. It is truly regrettable that you did not fully enjoy your recent stay with us. Allow me to apologize for any inconvenience you may have experienced. Let me follow-up on your concerns and have the opportunity to address your them accordingly. I have sent you... More 

Travelers are raving about these New Hartford hotels

Utica, New York
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 17, 2016 via mobile

Spent 3 days here. For an important clinical weekend at hospital near by. Nice location, Restrauant in house, many great places to eat near by. Staff helpful when asked anything.wish breakfast was available at 6 am

Helpful?
Thank rainbowlake6
Sarah I, Director of Sales at Holiday Inn Utica, responded to this review

Dear rainbowlake6, Thank you so much for your review of our hotel. It is great to hear that our staff was helpful. We hope your important clinical weekend went well. If you are in our area again, we invite you to join us at the Holiday Inn Utica! Warm regards, Sarah Imundo Director of Sales More 

NY
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed May 9, 2016

We recently spent one night at this Holiday Inn as we we attending a graduation ceremony at SUNY Poly in Utica. The room had a very distinct bad odor...like dirty socks. We were unable to ventilate the room well enou. The next morning, we prepared coffee in the provided coffee maker. When I went to pour coffee into the disposable... More 

Helpful?
Thank luv2flyNy
Sarah I, Director of Sales at Holiday Inn Utica, responded to this review

Dear luv2flyNY, Thank you for your review of our hotel and congratulations on the graduation you recently attended! I am so sorry to hear that your stay was not a satisfactory part of your weekend. Our team takes great pride in providing exceptionally clean rooms to all our guests who we have the pleasure of serving. I can certainly understand... More 

Middletown, New York
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed May 6, 2016 via mobile

Great safe location. Close to restaurants and shopping district. Close to Utica college and major highways. Clean place with a lot to offer. The hotel has coffee, tea and cookies around the clock next to the front desk. Nice size fitness room. Room is clean with basic amenities. Good house cleaning and comfortable bed. Restaurant on site the Moose Lodge.... More 

Helpful?
Thank ebu55
Sarah I, Director of Sales at Holiday Inn Utica, responded to this review

Dear ebu55, Thank you kindly for your great review of the Holiday Inn Utica! We are so pleased that you had a nice stay! Thank you also for being a very loyal IHG Rewards Member, we truly value your loyalty. We look forward to having you join us again soon! Warm regards, Sarah Imundo Director of Sales More 

Kingston, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 25, 2016

This is not a luxury vacation resort or recreation location, although they do have a seasonal pool (was not open for our stay) in a central courtyard that could accommodate business or special occasion events. It seems to be located primarily to service Saint Lukes Hospital needs and the State College at Utica; both of which are within reasonable walking... More 

Helpful?
Thank BruceWoych
Sarah I, Director of Sales at Holiday Inn Utica, responded to this review

Dear BruceWoych, Thank you so much for your thorough review of our hotel! We truly appreciate your feedback and hope you enjoyed your stay with us. Next time you are in the Utica area, we hope we have the opportunity to host you again! Warm regards, Sarah Imundo Director of Sales More 

Burlington, Vermont
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 24, 2016

We have been traveling a lot recently, visiting possible colleges for our son. Over the past 2 months we have stayed at 6 different Holiday Inns and one Kimpton. This was the first room with no in-room fridge. Perhaps my error in assuming all rooms would have one. More important to me are the following. The building is rather large... More 

Helpful?
Thank xmasboyvt
IHGService, Guest Relations Manager at Holiday Inn Utica, responded to this review

Dear xmasboyvt, Thank you so much for taking your time to write us such a kind review. I am happy to see that you rated the location of our hotel excellent, and the rooms as well as the service received met your standards. Nevertheless, the situation at the breakfast with your credit card is a let down. I truly apologize... More 

Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 20, 2016 via mobile

Great hotel very accommodating. Restaurant on site. Food was good. Reception desk welcomed me as a Value valued guest. Received warm cookies upon check-in and complementary card for complementary breakfast in the hotel restaurant. Room nice. Would stay again.

Helpful?
Thank Enjoyer of good food
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed April 3, 2016

We stopped here to recharge after a 12 hour drive. I give it a 2 star because it is pet friendly and that's what we needed. The parking lot is very very dark which made me nervous for safety reasons, the hotel itself has a "smell" that lingers the halls and rooms, uncomfortable beds, and around 2am till around 5am... More 

Helpful?
Thank jazz R
IHGService, Guest Relations Manager at Holiday Inn Utica, responded to this review

Dear jazz R, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for the inconvenience caused by the noise level during your visit and for... More 

New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 28, 2016 via mobile

I went there for a business trip and i have to say Great hotel! it was clean and housekeeping did and amazing job of cleaning it every day also very friendly staff! I had a friend stay with me last minute and they had no problem changing me to a two bed Room! I'll deff be back!

Helpful?
Thank Miguel D
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our beautiful 100 room property is right outside of Utica, New York and offers travelers a property that prides itself on being clean and accommodating. ... more   less 

Additional Information about Holiday Inn Utica

Address: 1777 Burrstone Road, New Hartford, NY 13413
Location: United States > New York > New Hartford
Price Range: $148 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Utica 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Holiday Inn New Hartford Hotel New Hartford
New Hartford Holiday Inn
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