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Resorts World Catskills

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888 Resorts World Dr, Monticello, NY 12701-4185
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (44)
Dining (22)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 07/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Resorts World Catskills
Updated 07/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 6 hotels in Monticello
Now the most exciting place to be is about 90 miles north of New York City. Nestled among the beauty of the Catskill Mountains, Resorts World Catskills Casino Resort offers an unmatched experience in excitement, entertainment, and luxury. The 100,000 square feet of Las Vegas style gaming includes 2,150 cutting-edge slot machines, over 150 live table games and a poker room. Additional casino resort amenities include the 10,000 square-foot Crystal Life Day Spa, an all-suite hotel designed to 5-star standards, and nine exclusive bar and restaurant experiences. And that’s just the beginning. Every time you visit, you will find another reason to come back to Resorts World Catskills.
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Location

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888 Resorts World Dr, Monticello, NY 12701-4185
Getting there
Stewart Airport30 miSee all flights
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663Reviews38Q+A94Room tips
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J C wrote a review Sep 12
2 contributions
Resorts puts they're machines in lock down mode on weekends and holidays, no matter what you try, the already poor payback, tight machines get even worse. Absurd almost comical overstaffing probably contributes to the problem. There were 7 yes 7 attendants working same area on a Saturday afternoon which would be great if they paid out jackpots, instead they walk laps pushing in chairs. Way too many floor supervisors always just standing around or better yet walking around parking lot outside getting some exercise in I guess. If management wishes to schedule and pay staff in that way that's clearly up to them. What I can't stand however, is when machines are so tight that there's zero playtime, few if any jackpots and you earn no comps for hours of play in the machines. For example, Ran 4k through a game king slot and received 77 points, you know what that's worth there: 77 cents. Sportsbook closed most weekdays and has some very rude, openly hostile employees. In my opinion, casino runs its operation so poorly it shouldn't surprise anyone they lose millions a month and need constant cash infusions from parent company in Malaysia. It truly is a shame because it could be a nice local casino destination.
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Date of stay: September 2021
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Response from FRANCESCA ALBANESE, Marketing at Resorts World Catskills
Responded yesterday
We're sorry you did not have good luck on your last trip, and do hope you'll try us again soon.
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Jeanne K wrote a review Sep 11
1 contribution
We enjoyed our 2 night stay at Resorts World - Catskills. The room was super clean and had everything we needed. The large bathroom and shower along with the most comfortable bed made for a wonderful stay.
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from FRANCESCA ALBANESE, Marketing at Resorts World Catskills
Responded yesterday
Thank you for the 5 star review! We're glad you enjoyed your stay in our suites and can't wait to welcome you back.
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Robert B wrote a review Sep 3
2 contributions
I went on my trip in early August after my stay in my prepaid room I received a significant charge on my credit card nearly 3 weeks after my stay with no explanation. After several calls and emails where I received no response from the hotel. I know there was no damage to the room nor did we smoke because we do not smoke. This hotel has terrible customer service and I will rethink my future visits to this hotel.
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Date of stay: August 2021
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Response from FRANCESCA ALBANESE, Marketing at Resorts World Catskills
Responded yesterday
Thank you for taking the time to share your feedback. We'd like to look into this further, if you can please email us the details of your reservation at guestservices@Rwcatskills.com.
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William N wrote a review Aug 2021
New York City, New York35 contributions32 helpful votes
Resorts World Catskills is a beautiful hotel just under two hours from New York City. Unfortunately, my experience this past weekend was not great. I had requested connecting rooms with my host. When I checked in, the front desk representative was very friendly and assigned us to two connecting rooms. When we arrived at our rooms, we quickly noticed it was a handicapped room by the bars all over and the wheelchair-accessible shower. As I would prefer a non-accessible room, I immediately went downstairs to see if anything else was available. The first front desk agent had gone on break and I was helped by someone else. She did not want to change my rooms and told me that the only rooms that connect are handicapped rooms. When I offered to upgrade and pay a fee, she told me none were clean/available without even checking her inventory. She begrudgingly changed the one room to a different floor and didn't want to change the other room. After I pressed needing to be on the same floor, she begrudgingly assigned that room on the same floor down the hall. When we arrived to the new room, I noticed there was a connecting door and that room still had the COVID-19 sticker in tact on the door (which means it was clean and ready to go). I called my host and she indeed confirmed the connecting room was available and switched me to it. Why would this front desk clerk not want to accommodate a guest's needs? Guests pay a lot of money and take time out of their schedules to visit your property and nobody deserves this kind of service, especially invited guests of the casino. Also, the quality of the amenities in the hotel have significantly decreased since opening.
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Date of stay: August 2021
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Room Tip: Please note that all restaurants include gratuity on the bill, however, the servers do not point...
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Response from FRANCESCA ALBANESE, Marketing at Resorts World Catskills
Responded yesterday
William, we are sorry to hear about your experience with our guest service agent but are glad that your host was able to rectify this incident. We will be looking into this further to ensure situations like this do not happen again, and do hope you'll visit us again soon.
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rose s wrote a review Aug 2021
New York City, New York3 contributions11 helpful votes
Resourts World want people to spend their money in the casino but don't think of giving a food comp. the slots are tight and its hard to get a drink on the casino floor. AC they give you food ,they have Great restaurants, great service, and it feels like a vacation .NOT like Resourts World Catskill they make you feel like their doing you a favor after you. drop thousands in the casino
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Date of stay: August 2021
Service
1 Helpful vote
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Response from FRANCESCA ALBANESE, Marketing at Resorts World Catskills
Responded yesterday
Thank you for sharing a review of Resorts World Catskills. We are sorry you were disappointed with your visit and will pass this feedback along to our management as we are always looking to improve. We do hope you will choose to visit us again soon.
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LOCATION
United StatesNew YorkCatskill RegionMonticello
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Frequently Asked Questions about Resorts World Catskills
Which popular attractions are close to Resorts World Catskills?
Nearby attractions include Holiday Mountain Ski Resort (3.1 miles), Dutch's Tavern (3.5 miles), and Sullivan County Dramatic Workshop - Rivoli Theatre (3.5 miles).
What are some of the property amenities at Resorts World Catskills?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Resorts World Catskills?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Resorts World Catskills?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Resorts World Catskills?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Resorts World Catskills?
Conveniently located restaurants include Yanni's Gyro Express Cafe, Ciao Bella Restaurant, and Tilly's Diner.
Are there opportunities to exercise at Resorts World Catskills?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Resorts World Catskills?
Yes, dry cleaning and laundry service are offered to guests.
Does Resorts World Catskills offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Is Resorts World Catskills accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.