i have stayed in many hotels across the country, this one is truly the worst. the staff is rude and when you do ask for something they give you attitude. Filthy, alarms go off at 1 or two in the am for at least 15min before any body responds. The halls smell like death. i felt i needed a hasmat suit to enter. i would rather sleep in my car before i would stay there again.AVOID AT ALL COST.
There isn't enough room to write everything horrible about this hotel. Note that I've spoken with 6 levels of management and have subsequently filed complaints with Consumer Affairs, BBB, Attorney General. No Covid-19 protocols; I had to complain to NYS to get them to adhere to guidelines. Housekeeping every 2 weeks and even then they don't show up. You have to bring your old towels to the front desk to get new ones. For over 3 weeks I did my own laundry because they had a towel shortage. Drug dealers in the parking lot at night. There was a drug dealer STAYING IN THE ROOM NEXT TO ME!!! They must have a great business to actually stay in the hotel. Marijuana wafting through the hallways. Drug addicts banging on my door thinking they had the drug dealers room. Homeless people sleep in the hallways. One Saturday night a woman and her 3 small children were sleeping in the hallway. So horrible and sad. No security cameras at the hotel - only at the front desk taping the employees so they don't get hurt!! Abusive husbands banging on doors looking for their wives that left them. False fire alarms; I experienced 42 fire alarms during my 60 day stay. Local fire chief indicated they answered 83 false fire alarm calls in first 9 months of 2020. Told me it is a horrible hotel and they frequently have to answer calls for overdoses. Police had the same story. Fire Marshall came 3 times during my stay. They have no plans to fix their alarm system. They gave me supplies for the kitchen; one pot's non-stick coating was peeling so bad it could not be used. I had to wash everything that was given to me because it was all stained and crusted with leftover food! Curtains smelled like smoke. Rugs never cleaned and are badly stained. The tub was never cleaned the entire time I was there. I bought my own cleaning supplies because housekeeping did nothing but make the bed. They claimed they changed the linen but I tested it several times by staining a small area of the linens only to find the same linens when they claimed linens were changed. Not once, several times! This is by far the worst hotel I have ever been to and I have stayed at a lot of hotels. You are better off looking for a local AIR BNB or a reputable hotel. This hotel chain makes a lot of claims of customer service, etc. online but they don't follow through. They are a mess. 98% of the people staying at the hotel are government subsidized according to the MANAGER, the local fire department and the police. The Manager even went so far as to say the hotel is "rough." Rough indeed. Run as fast as you can.…
One of the filthiest and most rundown hotels I’ve ever stayed at. I’ll let the pictures speak for themselves. This place is unsanitary . Those are pictures of the bathroom walls and some kind of crazy mold growth on the bed skirt and rug. These people weren’t even embarrassed by these rooms. They showed me 4 different rooms, all the same
The staff here is great. Helpful and friendly! Maids are honest! There was a mixup one morning, I left for work and the maid thought we checked out and when we came home our room was cleaned and all our stuff was gone. Staff was immediately on top of it. I left over $170 cash in my room and all our stuff was neatly packed and my money was un touched! Since it was very late when we came home, The manager immediately followed up with me the next day !! Very satisfied!! Highly recommend! 😀👍🏼
Clean place..The staff are very helpful and friendly.their is a washer and dryer on site as well as vending machines and rooms come with small kitchen..Unfortunately there is no stove but there is a microwave full fridge with freezer and a stove top.the location is close to many stores and the area is mostly quiet