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Extended Stay America - Long Island - Melville

Traveler (32)
Room & Suite (42)
Dining (1)


#3 of 4 hotels in Melville
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Breakfast included
Free parking
Free High Speed Internet (WiFi)
Laundry Service
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Non-smoking rooms
Good to know
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Full view
50Car recommended
Grade: 50 out of 100
19Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
100 Spagnoli Rd, Melville, NY 11747-3502
Getting there
Long Island MacArthur Airport17 mi
John F. Kennedy Intl Airport20 mi
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33Room tips
Traveler rating
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  • 40
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Popular mentions
This place is ok. The staff was very friendly but rooms were not so clean. My first room was very bad, shower was filthy and the room smelled like wet dog! Then we were given another room which was better but not so good.
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Response from 00esa, Manager at Extended Stay America - Long Island - Melville
Responded Apr 14, 2019
Thank you for staying with us and providing your feedback. We are sorry for the cleanliness issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We encourage you to try us again in the future, and we are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
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Beware of giving this location your credit card and keep checking for extra charges without explanation. I've been trying to get an explanation for an extra $401.84 for 2 weeks without any response. If it was a smaller amount I wouldn't even have bothered to waste so much time trying to get a response from this location. As a last resort, I'm going to report the transaction on my credit card to get a response. But I shouldn't have to go through all that trouble and waste my time if the management was as responsive about explaining charges as they're about charging customers. My reservation is a completely paid pre paid booking and I was charged again on my credit card by this location. I thought it was a hold but its been 2 weeks and no response from anyone about it.
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Response from 00esa, Manager at Extended Stay America - Long Island - Melville
Responded Sep 16, 2018
Thank you for being our guest and for taking the time to leave feedback. We apologize for the misunderstanding regarding your bill. We're sorry our team did not provide you with a clear explanation of the charges during the check-in process. We do require a credit card or debit card for incidentals. We place a hold on the account to make sure that the card is valid, which is a standard industry practice. In the event no incidentals are incurred, we release the holdback into your account. Depending on your banking institution, this may take anywhere from 3-10 business days. We apologize for the inconvenience, and if you are still in doubt, please contact our General Manager directly to discuss your charges. Thank you for being our guest, and we hope you will consider giving us another chance in the future. Hotel Management
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This place was the worst hotel ever. It smelled bad. The room felt sticky and stuffy. Everything about the room was terrible; flat pillows, dirty and dusty, bathroom smelled of cigarettes, bed was uncomfortable. The front desk staff was extremely rude. When I asked about my room not being cleaned, I was told that they were not a full service hotel and didn't clean every day. Wish that was made clear BEFORE I booked the room. When I booked the room, it said daily housekeeping in the description. Clearly, that was a lie. Horrible place. DON'T go there!
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Response from 00esa, Manager at Extended Stay America - Long Island - Melville
Responded Aug 20, 2018
Trish, we are truly sorry for the issues you experienced in your room and that you were not clear with our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thanks for the feedback as it will be used as a training tool to improve our future guest's experience. We hope you & your family will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
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Smelly room, horrible pillows, rude front desk staff. The A/C in my room its powered by a diesel engine...couldn't be noisier. I joyful experience Please save yourself from a bad moment and DON'T GO there; you will pay $120+tax to be treated like S - -T!!!!
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Response from 00esa, Manager at Extended Stay America - Long Island - Melville
Responded Aug 18, 2018
Jorge, thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
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Hotel was comfortable enough and does have a mini-kitchen in the room, but not particularity practical for a non-extended stay since you still have to buy all your cooking stuff. The lobby isn't so much a lobby as a check-in window. It doesn't offer much for services. It is basic and could use some updating. It's good value and that seems o be it;s strong point.
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Response from 00esa, Manager at Extended Stay America - Long Island - Melville
Responded Jul 29, 2018
Thanks for the detailed evaluation. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. Your honest comments will be shared with our team and we will use them for future improvements. We hope you will give us another opportunity to prove we can do better! Sincerely, Hotel Management
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$126 - $221 (Based on Average Rates for a Standard Room)
extended stay melvillemelville extended stay
United StatesNew YorkLong IslandMelville
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