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Quality Inn

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Quality Inn
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86 Reviews from our TripAdvisor Community

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Showing 86: English reviews
Zephyrhills, Florida
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Having not been to Massena in a few years, I noticed how much everything had deteriorated. Empty store fronts, mall not doing much business, so I was wondering what a hotel would be like. Quality Inn was perfect!!! Decor was very nice, personnel were friendly, rooms very clean and neat, plus a terrific breakfast. Highly recommend and the cost was... More 

Helpful?
Thank RETIRED33541
2 reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

There is no another place I could possible stay then the Quality Inn other then with Family! My mom & sister's still live there but I choose to stay at the Quality Inn & do so very frequently!! This Hotel provides amazing coffee in the lobby 24 hours, free for all their guests! The breakfast room has all you need... More 

Helpful?
Thank llyse j
Raleigh, North Carolina
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I stay here every time I visit my family upstate. Never had a problem with a single room. The first floor rooms are beautiful and theres a restaurant on the first floor, which is nice and convenient. The staff is always very kind and helpful and the owners are also very kind!

Helpful?
Thank Cher S
Worcester, Massachusetts
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 22, 2016

I stayed here for business while shooting my Fishing show on the St. Lawrence river. The Manager actually greeted me upon arrival along with the front desk lady. So caring and attentive. I was asked several times if I "needed anything else" To top it off the rooms are CLEAN and the breakfast and dinner are spectacular. Great Job.

Helpful?
Thank gofishdan
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 18, 2016 via mobile

I've stayed here twice in the past two months. Room has been very clean and bed is nice. Room shows signs of aging (dents, smudges) but to me, clean is the biggest thing! My concern this past stay was the inability to turn on the air. The room was warm but the heat wasn't on. I tried to turn it... More 

Helpful?
Thank Robin B
QualityMassenaGM, General Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jason Hoxie... More 

Tampa, Florida
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed May 13, 2016

You can tell this place was probably an excellent hotel in the 1960s or 70s based upon how it looks. They have done some updating, the lobby area restaurant and breakfast areas are nice. I found the staff and level of customer service to be good. My room had a single double bed and a small bathroom and it reminded... More 

Helpful?
Thank Clintucky
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 23, 2016 via mobile

No AC because hotel is aged and can't run heat and AC in the same day. Bathroom fixtures coming off wall, ceiling crumbling by light fixtures, door jam cracked along door. Room smells like mildew and cigarettes. Front desk staff was very unprofessional, cussing in front of my children. Left after 45min and drove 20min down the road and stayed... More 

Helpful?
Thank Sarahmiller928

Travelers are raving about these Massena hotels

New York
Level Contributor
125 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed February 27, 2016 via mobile

The hotel continues to show it's age, wear and tear obvious, light fixture in bathroom hanging, lock on bathroom door, broken. Looks like some efforts at revitalization underway. Lots of ice in parking lot and on walkways, very risky. Still no ramps between levels, basically if you are handicapped you are out of luck, banaster fixed :-). Room comfortable and... More 

Helpful?
Thank nunya n
Watertown, New York
Level Contributor
71 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed February 2, 2016 via mobile

Stayed here twice for business. The hotel itself is nice, great service from everyone at the hotel except the front desk staff. At one time I stood at the desk for 4 min and the girl never looked up from her computer to ask if she could help me. When she finally did she let me know through her tone... More 

Helpful?
Thank nurse1sue
QualityMassenaGM, General Manager at Quality Inn, responded to this review

Thank you for sharing your review. I'm sorry for the lack of customer service you experienced while staying with us. Your satisfaction is very important to us and we will review your information to determine where and how we need to improve our service. I appreciate you taking the time to let us know how we are doing. Please feel... More 

Noblesville, Indiana
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 27, 2015 via mobile

We stayed here for one night while visiting a local college. I usually stay at better branded hotels and was leery of this quality inn property. But it was a charming hotel with an old world European feel. It is an old, in town hotel so the rooms are smaller. Ours was clean neat and tidy. We especially enjoyed having... More 

Helpful?
Thank Jerry S
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room

Additional Information about Quality Inn

Address: 10 W Orvis St, Massena, NY 13662-1815
Location: United States > New York > St. Lawrence County > Massena
Price Range: $101 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 108
Reservation Options:
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Also Known As:
Quality Hotel Massena
Quality Inn Massena
Massena Quality Inn
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