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Quality Inn

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Quality Inn
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90 Reviews from our TripAdvisor Community

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Showing 90: English reviews
Half Moon Bay, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I have to go to Massena several times a year for business. There aren't a lot of choices in the area, so I have stayed here 8-10 times over the years. Everytime I stay here, I tell myself never again but then a year goes by and I try them again. Last time I do that. Today I checked into... More 

Helpful?
Thank hmbcacoastsider1
QualityMassenaGM, General Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Batavia, New York
Level Contributor
3 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

I was here for a wedding reception the food was great. The beds were very comfortable I booked a suite with a king size bed. The breakfast wasn't the best selection but my overall stay was great. The bar had a good selection and the staff was really pleasant

Helpful?
Thank jbonin21
QualityMassenaGM, General Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jason Hoxie... More 

Watertown, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This is not my first time staying at this hotel and I will definitely stay here again. The room was clean and comfortable, the breakfast was great and the staff was friendly and accommodating. The hotel is close to the Canadian boarder and conveniently located for anybody visiting the St Lawrence Area!! Best deal in Massena.

Helpful?
Thank Vickie P
QualityMassenaGM, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Lakewood, Colorado
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stay at this hotel 2-3 times a year for business. Until now I used to book the single bed room which is too small and feels a bit stuffy. On my last stay, I booked a 2-twin bed room. This room was nice and spacious. Hotel staff is very helpful. The room has a microwave and refrigerator which are... More 

Helpful?
Thank soilman
QualityMassenaGM, Manager at Quality Inn, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Zephyrhills, Florida
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Having not been to Massena in a few years, I noticed how much everything had deteriorated. Empty store fronts, mall not doing much business, so I was wondering what a hotel would be like. Quality Inn was perfect!!! Decor was very nice, personnel were friendly, rooms very clean and neat, plus a terrific breakfast. Highly recommend and the cost was... More 

Helpful?
Thank RETIRED33541
QualityMassenaGM, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jason Hoxie... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

There is no another place I could possible stay then the Quality Inn other then with Family! My mom & sister's still live there but I choose to stay at the Quality Inn & do so very frequently!! This Hotel provides amazing coffee in the lobby 24 hours, free for all their guests! The breakfast room has all you need... More 

Helpful?
Thank llyse j
QualityMassenaGM, Manager at Quality Inn, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Jason... More 

Raleigh, North Carolina
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2016 via mobile

I stay here every time I visit my family upstate. Never had a problem with a single room. The first floor rooms are beautiful and theres a restaurant on the first floor, which is nice and convenient. The staff is always very kind and helpful and the owners are also very kind!

Helpful?
Thank Cher S
QualityMassenaGM, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Worcester, Massachusetts
Level Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 22, 2016

I stayed here for business while shooting my Fishing show on the St. Lawrence river. The Manager actually greeted me upon arrival along with the front desk lady. So caring and attentive. I was asked several times if I "needed anything else" To top it off the rooms are CLEAN and the breakfast and dinner are spectacular. Great Job.

Helpful?
Thank gofishdan
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 18, 2016 via mobile

I've stayed here twice in the past two months. Room has been very clean and bed is nice. Room shows signs of aging (dents, smudges) but to me, clean is the biggest thing! My concern this past stay was the inability to turn on the air. The room was warm but the heat wasn't on. I tried to turn it... More 

Helpful?
Thank Robin B
QualityMassenaGM, General Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jason Hoxie... More 

Tampa, Florida
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed May 13, 2016

You can tell this place was probably an excellent hotel in the 1960s or 70s based upon how it looks. They have done some updating, the lobby area restaurant and breakfast areas are nice. I found the staff and level of customer service to be good. My room had a single double bed and a small bathroom and it reminded... More 

Helpful?
Thank Clintucky
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room

Additional Information about Quality Inn

Address: 10 W Orvis St, Massena, NY 13662-1815
Location: United States > New York > St. Lawrence County > Massena
Price Range: $105 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 108
Reservation Options:
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Also Known As:
Quality Hotel Massena
Quality Inn Massena
Massena Quality Inn
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