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Holiday Inn Express Hotel & Suites Malone

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Holiday Inn Express Hotel & Suites Malone
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155 Reviews from our TripAdvisor Community

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Showing 154: English reviews
Norwich, New York, United States
1 review
Reviewed December 14, 2014

In my opinion this hotel is the best in the area. I have been staying at this hotel for the past 7 months. All the staff has been great during my stay. Shanna has gone above and beyond to make sure Breakfast is ready in the morning so I have time to eat before heading out to work and is... More 

Helpful?
Thank Mary B
HIEMaloneStaff, Breakfast Host at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, for your kind words. Its always a pleasure to see you in the mornings. I am so happy to hear that the entire staff is making you feel at home. I hope you enjoy the rest you your stay. Warm Regards, Shauna More 

Easton, Pennsylvania
Level Contributor
118 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed December 6, 2014

This is clearly the best of what Malone has to offer, but that isn't saying much as there isn't much in Malone. This is a typical Holiday Inn. It was relatively clean except for the dead flies on the windowsill. Quiet and comfortable. Typical breakfast. The hotel was fully booked when we were there and they opened up a conference... More 

Helpful?
1 Thank Elora21
HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Elora21 for taking the time to write your review. I am glad to see your stay was quiet and comfortable. I do apologize for the flies on your windowsill, if you ever have any issues during your stay with us we hope that you will not hesitate to call the font desk so that we can ensure you... More 

Kendall Park, New Jersey
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 4, 2014

I just wanted to write a brief review about our stay at the Holiday Inn Express Hotel. We were there Oct 31-Nov 2 for a hockey tournament. The staff was wonderful!!! They opened up the breakfast (which was plentiful) early for us when we had to check out prior to the start time. They offered our hockey team a conference... More 

Helpful?
2 Thank LRS08
HIEMaloneStaff, Director of Sales at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you LRS08 for your kind review! Our staff is glad you and the team had a great time. We strive to make all our groups, especially our visiting teams, feel welcomed and comfortable at the Holiday Inn Express. We're pleased you enjoyed our early express start breakfast to start off your day and we hope your team played well... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 5, 2014

My wife and I used the holiday inn as base for three days as we travelled around lake placid. The staff were awesome and an excellent value and location. It was a lot cheaper then staying in lake placid and everything was no longer then a hour drive.

Helpful?
1 Thank Lonestar824
HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you for taking the time to write your review. It was a pleasure having you and your wife stay with us. I am happy to hear you had a great time in Lake Placid and hope you got to enjoy the beautiful fall colors on the drive. We look forward to seeing you again soon. Best Regards, Toni Preve More 

MIDDLEFIELD
Level Contributor
78 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed October 2, 2014

Newer hotel, well kept and the service was wonderful. Christine at the front deak was very helpful and seemed to always be there. Sleeping room was great. Bed were comfy and inviting. Breakfast was available every morning and the wifi was free., Great business center and free printing. Staff sould not do enough for you. There are many motels but... More 

Helpful?
Thank PATRICK D
HIEMaloneStaff, Guest Relations Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Patrick d, it was my pleasure to assist you during your stay, and I’m so happy that I was able to be helpful in some of the things you were looking for while staying with us. You’re right when you say we cannot do enough for you, because it’s what we strive to do! We don’t want you to have... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 27, 2014

I'm a repeat customer as I travel here for business once a month on average, and I often stay for 4 nights at a time. Although the hotel is owned by a family who seems to own everything else in town, including the pub next door and the ski mountain, I have nothing but praise for the staff here and... More 

Helpful?
Thank Nancy F
HIEMaloneStaff, Guest Relations Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Dear Nancy F, We are so ecstatic to hear that you enjoy your stays with us! We love to see you, and are so happy that we can make your stay with us a great experience! I am sorry that our Jacuzzi was out of commission the last time you stayed with us, but rest assured that it is back... More 

Cape Coral, Florida
2 reviews
Reviewed September 24, 2014

We celebrated a wedding in Malone.The front desk people were so courteous and friendly especially Shawn.I want to thank him for a lovely stay.He helped with everything we needed to make our visit flawless .

Helpful?
Thank Terry K
HIEMaloneStaff, Guest Relations Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Terry K - For your kind words. A wedding is a very special event and time in someone’s life, and we are more than happy that we were able to make it a good experience for you. I have shared with Shaun your praise, and hope that we will see you again! Best wishes, Christine Guest Experience Champion More 

Picton, Ontario
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 2, 2014

Awesome place to stay. Close to Titus Ski Resort.The Hotel had ski and stay packages. Staff was friendly and Knowledgeable of the town of Malone. Pool area was clean. Planning on staying there again for our ski weekend.

Helpful?
Thank Harry H
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Hello Harry H. Looking forward to the 2014-2015 ski season! Titus Mountain has added some new features this year including a Magic Carpet lift, and new trails! It is hard to believe how soon it will be here. Thank you for taking the time to review our hotel. We look forward to seeing you here again! Warm regards, Michael Doran... More 

Hudson, Massachusetts
Level Contributor
231 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed September 2, 2014

We were traveling thru the Adirondacks so we decided to make this hotel a 2 night stay and use it for a base to travel around. Our first greeting at the hotel told us it was going to be a good place. They gave us a nice big room on the top floor with a refrigerator and other perks. The... More 

Helpful?
Thank GRITSMassachusetts
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Dear GritsMassachusetts, Thank you for your review of our hotel :) We are glad you utilized our proximity to the surrounding Adirondacks. We are also glad you were able to relax and enjoy our amenities. We have shared your thoughts with our staff who were happy to hear that your greeting gave you confidence in choosing us. We look forward... More 

Des Moines, Iowa
Level Contributor
198 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed August 28, 2014

When you've been on the road for hours, the last thing you want is an unpleasant surprise in your hotel. It's nice when you know what to expect. This was a typically nice HIE hotel...clean, comfortable, friendly staff, good breakfast. The only negative is that the mattresses, at least in the queen rooms, have a protective cover of some kind... More 

Helpful?
Thank jred922
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you JRed922 for your review! We enjoy the fact that you are able to expect consistency in your stays through the Holiday Inn Express brand. Clean, comfortable, quiet, and providing a good breakfast are things that we strive for. Please feel free to discuss our mattresses on your next stay with us. There are a few things we could... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Holiday Inn Express Hotel & Suites Malone

Address: 3351 State Route 11, Malone, NY 12953-4713
Location: United States > New York > Malone
Price Range: $138 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Malone 3*
Number of rooms: 81
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Malone
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Hotel & Suites Malone staff and other travelers.
1 question
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Kingston, Canada
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Malone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“great view”
 of 5 bubbles 719clairer, Oct 19, 2016 | Read review
“Rooms facing the back have nice views of fields and the nearby small airport”
 of 5 bubbles shaft9077, Sep 23, 2016 | Read review
“We had a northern view - you can see mountains in Canada”
 of 5 bubbles phlefebvre2016, Sep 23, 2016 | Read review
“never hurts to ask for an upgrade.....”
 of 5 bubbles ILUVMAINE69, Sep 20, 2016 | Read review
“If one has back issues, I'd keep looking.”
 of 5 bubbles Libb1968, Jun 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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