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Holiday Inn Express Hotel & Suites Malone

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148 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Malone
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Showing 147: English reviews
Picton, Ontario
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 2, 2014

Awesome place to stay. Close to Titus Ski Resort.The Hotel had ski and stay packages. Staff was friendly and Knowledgeable of the town of Malone. Pool area was clean. Planning on staying there again for our ski weekend.

Helpful?
Thank Harry H
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Hello Harry H. Looking forward to the 2014-2015 ski season! Titus Mountain has added some new features this year including a Magic Carpet lift, and new trails! It is hard to believe how soon it will be here. Thank you for taking the time to review our hotel. We look forward to seeing you here again! Warm regards, Michael Doran... More 

Hudson, Massachusetts
Level Contributor
221 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed September 2, 2014

We were traveling thru the Adirondacks so we decided to make this hotel a 2 night stay and use it for a base to travel around. Our first greeting at the hotel told us it was going to be a good place. They gave us a nice big room on the top floor with a refrigerator and other perks. The... More 

Helpful?
Thank GRITSMassachusetts
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Dear GritsMassachusetts, Thank you for your review of our hotel :) We are glad you utilized our proximity to the surrounding Adirondacks. We are also glad you were able to relax and enjoy our amenities. We have shared your thoughts with our staff who were happy to hear that your greeting gave you confidence in choosing us. We look forward... More 

Des Moines, Iowa
Level Contributor
197 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed August 28, 2014

When you've been on the road for hours, the last thing you want is an unpleasant surprise in your hotel. It's nice when you know what to expect. This was a typically nice HIE hotel...clean, comfortable, friendly staff, good breakfast. The only negative is that the mattresses, at least in the queen rooms, have a protective cover of some kind... More 

Helpful?
Thank jred922
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you JRed922 for your review! We enjoy the fact that you are able to expect consistency in your stays through the Holiday Inn Express brand. Clean, comfortable, quiet, and providing a good breakfast are things that we strive for. Please feel free to discuss our mattresses on your next stay with us. There are a few things we could... More 

1 review
4 of 5 stars Reviewed August 25, 2014

We recently stayed at the hotel for a family wedding and it was very nice and clean. The beds were comfortable and we liked the mini fridge/microwave. However, I want to especially commended the breakfast crew -- Leigh Ann and Shauna. Both of these staffers were extremely helpful and cordial to our extended family and there were a lot of... More 

Helpful?
Thank Marjorie B
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you very much for your comments! We have passed kudos along to our staff and especially our breakfast crew. Also, thank you for your observations from the guest room. Our maintenance staff is looking into ways of quieting down our fans in the restroom and A/C units. Also, we appreciate your feedback about our outdoor spaces. We currently have... More 

Darien, Connecticut
2 reviews
3 of 5 stars Reviewed August 25, 2014

This hotel, next to corn fields, is clean and comfortable. Nice pool, outstanding free breakfast. The appliances seemed recently installed. Helpful staff. The hotel is near the local shopping areas, accessible to Clarkson University and SUNY in Potsdam, about 40 minutes away.

Helpful?
Thank ChrisB06820
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you ChrisB06820 for your review! We appreciate your comments regarding our staff & hotel. It was a pleasure having you stay with us and we look forward to seeing you again in the future! Best Regards, Michael Doran General Manager More 

Albany, New York
1 review
2 of 5 stars Reviewed August 6, 2014

I stayed at the hotel recently. Breakfast was the typical HIE breakfast. Enjoyable pool/hot tub area. Room was clean, bed was comfy. My check in experience made my stay that much better. The young woman working in the morning (Steph) was very accommodating and welcoming. My check in went very smooth. She made me feel like a familiar face and... More 

Helpful?
Thank travelgrams15
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Dear Travelgrams15, We wanted to thank you for your very positive comments! We are happy to hear that you enjoyed our "HIE" breakfast & will also share your comment with Steff that she made your stay positive & welcoming. I noticed that your rating was 2 stars and would appreciate more feedback. If there is anything we can do to... More 

Plattsburgh, New York
Level Contributor
109 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed August 2, 2014

I only stayed one night at this hotel while visiting a friend. The lobby, staff and especially the room were very clean, bright and comfortable. We had a room with 2 queen bed which came with a little fridge, coffeemaker, hair dryer, iron and ironing board, The beds were very comfortable and the pillows even had medium and firm written... More 

Helpful?
Thank Jeannie1717
HIEMaloneStaff, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Jeannie717 for your very complete review of our hotel! Your comments have been shared with our staff & management. We would love to see you again in the future. Thank you very much as we also appreciate the time it takes for our guests to share their thoughts so clearly. Warm regards, Michael Doran General Manager More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 28, 2014

Being this far away from any US cities your expectations cant be to high! But The Holiday Inn Express meets all your needs-Clean and and great personal service. The director of engineering and front desk agents were very hospitable and went out of there way to help you with everything.

Helpful?
1 Thank Frank B
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Frank B for your review! I have shared your comments with our staff and we're delighted that you specifically recognized Kenny and our front desk staff. Thanks again for your comments. We look forward to your next stay. Warm regards, Michael Doran General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 23, 2014 via mobile

Got all you would need extra from hotel - super good hot breakfast, WiFi, pool, frig, microwave in lobby so room doesn't smell from last guests meals, elevator but slow, & sweet staff. On the pricey side but not much else from which to choose of this quality lodging in the area.

Helpful?
1 Thank Doug R
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Doug R. for your review! We appreciate your time in doing so as we always enjoy our guests feedback. Thanks for staying with us and we look forward to seeing you again in the future! Michael Doran General Manager More 

Fresno, California
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 17, 2014

Our room was spacious and clean. The staff went out of their way to be helpful and informative about the area attractions. Nice breakfast in a room overlooking a corn field. Free wifi in our room was a bonus. Not a luxurious hotel, but more than satisfactory. Would stay here again, to be sure.

Helpful?
1 Thank RWayneH
Michael D, General Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Hello RWayneH - thank you for your review of our hotel. We appreciate your comments. Our staff was delighted to hear your thoughts about our hotel, breakfast room view, free wifi and our helpful staff. Thanks again and we hope to see you in the future. Take care, Michael Doran General Manager More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Hotel & Suites Malone

Address: 3351 State Route 11, Malone, NY 12953-4713
Location: United States > New York > Malone
Price Range: $139 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Malone 3*
Number of rooms: 81
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Also Known As:
Holiday Inn Express Hotel And Suites Malone
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