The Collective Paper Factory
3706 36th St, Long Island City, NY 11101-1604
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Room & Suite (328)
Dining (62)
About
#12 of 41 hotels in Long Island City
Location
3.9
Cleanliness
4.3
Service
4.0
Value
4.0
The Collective Paper Factory is Long Island City's newest addition to the neighborhood and our first location in New York City. Stay from 1 to 29 nights and experience cozy accommodations in a co-living space packed with unique communal spaces designed to connect, learn and unwind. Formally Paper Factory Hotel.
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Property amenities
Street parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Non-smoking hotel
Wifi
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Happy hour
Outdoor dining area
Special diet menus
Vending machine
Banquet room
Meeting rooms
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Electric kettle
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, Spanish
Location
82Good for walkers
Grade: 82 out of 100
53Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
Contact
3706 36th St, Long Island City, NY 11101-1604
Getting there
36th StNew York City Subway2 min
39th AveNew York City Subway6 min
Rental CarsSee all Long Island City rental cars
957Reviews58Q+A100Room tips
Reviews
Traveler rating
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The hotel is well located and has a cool hip vibe. But, there are few "services" typical of a hotel or needed by the average traveler. Stayed for 5 nites/6 days with no maid services--had to ask (call, see comment on front deskl)for replacement towels, more soap, coffee pods, etc. Needed towels to mop considerable condensation from window. Front desk staff....busy listening to music/reading/other behind plexi glass and claimed they couldnt hear so had to call for anything. They did "hear" to check in and check out. Major concern...one morning woke up(enroute to find a coffee shop at 7:15 am) to find someone sleeping on the couch about 10 feet from my room (outside in hallway) next to elevator. They were there for over 2 hours...and when I finally alerted the front desk. the clerk couldn't hear me (oh yeah) and when I called spoke to a "manager" who argued it could not be an employee (person sleeping/hanging had a rag and cleaning bottle). Manager said she'd look at the tapes. Was this a random stranger? I had to pass this person muiltiple times....they'd wake up look at me. I was traveling solo....this was very unsettliing.. The subway is close…
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Date of stay: December 2022Trip type: Traveled solo
Value
Location
Service
Room Tip: Don't bother with front desk
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The room had one bedside table. No lamps. No hairdryer. It had been stolen. No ice bucket. Room had not been serviced well. We have stayed there 10x. This was the worst experience. The lift was locked when we checked out. Front desk staff clueless. So for disabled not friendly. Just an awful experience. Staff always friendly.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I have stayed at the Paper Factory three times. The first two were fine: The location is not very interesting but is extremely convenient—easy to get to/from Laguardia AND to/from Manhattan. The rooms are basic but fine. On this trip, I was put in a first floor room, which was dreadful. It feels like a basement, dreary and dank. the windows open onto a courtyard/parking area with people coming and going so if you open the blinds people can see right in. The noise from deliveries during the morning is extremely irritating. There is no bedside lamp—a small detail, but annoying. If they are going to rent these rooms at all, they should come with a warning and a deep discount.
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Date of stay: November 2022Trip type: Traveled solo
Value
Location
Service
Room Tip: If they give you a room on the first floor, ask for a different one.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Checking in: I waited 15 min while the person at the desk attended to a customer complaining about something. After saying something, a second person finally came out of the office to check me in. Room: very plain, which I don’t mind, but the place was lacking in other areas. Bed was super hard. Pillows extremely flat and not what you expect of hotel pillows. Bathroom. I liked the separate toilet and shower, however I had to go under the sink to lift up the plunger. The shower had visible mold, and signs the walls were in no way cleaned. The shower also filled with 3” of water after 5 min of use. Service. I complained about the items above. I was told that they don’t have any cleaning staff on hand, at 6pm, and the maintenance man doesn’t do cleaning. Then, after looking at shower, we were simply told that the maintenance man didn’t see the shower backing up - I took a shower that night and the same thing happened. I paid over $300 for a one night stay and have not received any update after I was told a manager would be reaching out.…
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Date of stay: October 2022Trip type: Traveled as a couple
Room Tip: I would avoid this place. It is clear that costs are being cut, and you feel that in the service...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
No amenities. Website said they had a breakfast restaurant. NOPE. Upon check in we were not informed that we had to request service - such as: trash to be emptied, bedding to be changed, towels to be replaced. AC didn't work. Toilet broke. We asked for a meeting with the manager on our day of check out at 10:15am. We were told it was confirmed. We went to the front desk at 10:15am and were told the Manager wasn't there. They had no idea what time the Manager would be coming in.
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Date of stay: September 2022
Value
Cleanliness
Service
Room Tip: Just don't go to this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
First room was so filthy. Shower floor slick with mold and mildew and AC unit something brown dripped out iI had an asthma attack after 15 minutes in room. Moved to a second, slightly better, room. At three AM a dozen guests settled onto the outdoor area, under guest room windows, and held a very noisy party until 6 AM. Management was unconcerned and unwilling to intervene. Terrible hotel
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Date of stay: July 2022
Rooms
Location
Service
Room Tip: Do not stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We couldn't rave more about this awesome palce. From the moment you walk in youe feel the vibe of a fun and funky hostel, but it has all the amenities of a hotel and the greatest staff. Julius was wonderful to recommend a lot of things to do in NYC. Our room was clean and comfy and large. We loved the games room and the gym and the common areas in the lobby. Great location too! Steps from the Subway station which is two stops from midtown Manhattan. We loved the All-American Coffee Shop next door for breakfast every morning to start our day. We were lucky with free street parking for 4/5 nights, but found a parking agrage close by for the last night - but you don't want a car in NYC anyways. Thank you to all the staff for making our visit a genuinely great experience.
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Date of stay: July 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This hotel is outstanding! I highly recommend it. Extremely clean, comfortable bed and nice decor. Lovely common areas. Friendly and helpful front desk staff. Restaurant closed but great coffe place across the street.
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Date of stay: June 2022
Value
Rooms
Service
Room Tip: Only a subway ride to. Manhattan or Uber!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I am still waiting to be issued a check-out receipt, I stayed at the hotel, recently, checking in on April 29th, and I was supposed to check out May 3, but I left, on May 1st. Th e peopl at the desk, person, (one) said I was 'All Set'. I have no receipt, I requested one when I left, I told them I was leaving the day before, and the desk staff was pleasant but I never got a receipt. They have not returned my calls, I left because the hotel room was like large jail cell, cold concrete floors and that sparse decor theme needs to be accented with ...an armchair? a comforter? Nothing. No chair except one straight back chair metal/wood at a desk without a lamp. No luggage rack. Only two bath sized towels when I arrived. There are NO services, a small hard-to-read map print out sends you into the industrial area "neighborhood' for food, coffee. The grab-and-go which they once had is gone. Everything around was closed on Sunday. I had stayed at the hotel before Covid. Even the decor in the lobby, funky antiques , is gone. The room was undecorated. It offered NOTHING. Everything that is listed as an amenity seems to be gone. They did bring me an addition plastic chair, a lamp, more towels, water, there was no refrigerator. Nothing. It could be and once was a well equipped convenience in an area where they are few places for travellers. Now it is just sad, and I will probably never get any consideration for leaving early, since i cannot even get a receipt. The lobby looks abandoned, large restaurant space store the unused tables and chairs. This is more than Covid safety. This is just plain lack of concern for guests.…
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Date of stay: April 2022
Rooms
Service
Sleep Quality
Room Tip: Check the furnishings! Sparse to the point of being 'empty'.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel served its purpose and that was to provide a place to sleep. But there comes a time when style choices over functionality is seriously problematic. For starters this hotel has an industrial aesthetic down to the concrete floors in the rooms. Their wall units are tricky which leads to either an extremely hot or frigid rooms. There is an ice machine but we didn’t have an ice bucket. They used cool penny tile in the shower but it wasn’t level which created large puddles in the shower for hours leading to a rather mildew smell. Worse yet, they indiscriminately placed refrigerators in only a few rooms. That was a big problem for me as I am breast feeding and needed to store expressed milk. Luckily the front desk agreed to hold them in their fridge which honestly is the least they could do.…
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Date of stay: May 2022Trip type: Traveled as a couple
Room Tip: There is free street parking on the weekends. Be mindful your room might not have a fridge.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$118 - $194 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkQueensLong Island City
NUMBER OF ROOMS
125
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Claim Your ListingTHE COLLECTIVE PAPER FACTORY $76 ($̶1̶1̶2̶) - Prices & Hotel Reviews - Long Island City, New York
Frequently Asked Questions about The Collective Paper Factory
Which popular attractions are close to The Collective Paper Factory?
Nearby attractions include Museum of the Moving Image (0.3 miles), Kanga's Indoor Playcenter and Cafe (0.2 miles), and UA Kaufman Astoria Stadium 14 & RPX (0.2 miles).
What are some of the property amenities at The Collective Paper Factory?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Collective Paper Factory?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at The Collective Paper Factory?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Collective Paper Factory?
Yes, street parking is available to guests.
What are some restaurants close to The Collective Paper Factory?
Conveniently located restaurants include Astoria Seafood, Arepas Cafe, and Tacuba Cantina Mexicana.
Are there opportunities to exercise at The Collective Paper Factory?
Yes, guests have access to a fitness center during their stay.
Is The Collective Paper Factory located near the city center?
Yes, it is 0.7 miles away from the center of Long Island City.
Are any cleaning services offered at The Collective Paper Factory?
Yes, dry cleaning and laundry service are offered to guests.
Does The Collective Paper Factory offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Collective Paper Factory?
The staff speaks multiple languages, including English and Spanish.