The Collective Paper Factory
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3706 36th St, Long Island City, NY 11101-1604
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Room & Suite (328)
Dining (62)
About
#13 of 42 in Long Island City
Location
3.9
Cleanliness
4.4
Service
4.0
Value
4.0
The Collective Paper Factory is Long Island City's newest addition to the neighborhood and our first location in New York City. Stay from 1 to 29 nights and experience cozy accommodations in a co-living space packed with unique communal spaces designed to connect, learn and unwind. Formally Paper Factory Hotel.
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Property amenities
Street parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Non-smoking hotel
Wifi
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Happy hour
Outdoor dining area
Special diet menus
Vending machine
Banquet room
Meeting rooms
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Electric kettle
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish
Location
Full view
83Good for walkers
Grade: 83 out of 100
72Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
Contact
3706 36th St, Long Island City, NY 11101-1604
Getting there
36th StNew York City Subway2 min
39th AveNew York City Subway6 min
Rental CarsSee all Long Island City rental cars
949Reviews58Q+A100Room tips
Reviews
Traveler rating
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I am still waiting to be issued a check-out receipt, I stayed at the hotel, recently, checking in on April 29th, and I was supposed to check out May 3, but I left, on May 1st. Th e peopl at the desk, person, (one) said I was 'All Set'. I have no receipt, I requested one when I left, I told them I was leaving the day before, and the desk staff was pleasant but I never got a receipt. They have not returned my calls, I left because the hotel room was like large jail cell, cold concrete floors and that sparse decor theme needs to be accented with ...an armchair? a comforter? Nothing. No chair except one straight back chair metal/wood at a desk without a lamp. No luggage rack. Only two bath sized towels when I arrived. There are NO services, a small hard-to-read map print out sends you into the industrial area "neighborhood' for food, coffee. The grab-and-go which they once had is gone. Everything around was closed on Sunday. I had stayed at the hotel before Covid. Even the decor in the lobby, funky antiques , is gone. The room was undecorated. It offered NOTHING. Everything that is listed as an amenity seems to be gone. They did bring me an addition plastic chair, a lamp, more towels, water, there was no refrigerator. Nothing. It could be and once was a well equipped convenience in an area where they are few places for travellers. Now it is just sad, and I will probably never get any consideration for leaving early, since i cannot even get a receipt. The lobby looks abandoned, large restaurant space store the unused tables and chairs. This is more than Covid safety. This is just plain lack of concern for guests.…
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Date of stay: April 2022
Rooms
Service
Sleep Quality
Room Tip: Check the furnishings! Sparse to the point of being 'empty'.
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Helpful
The hotel served its purpose and that was to provide a place to sleep. But there comes a time when style choices over functionality is seriously problematic. For starters this hotel has an industrial aesthetic down to the concrete floors in the rooms. Their wall units are tricky which leads to either an extremely hot or frigid rooms. There is an ice machine but we didn’t have an ice bucket. They used cool penny tile in the shower but it wasn’t level which created large puddles in the shower for hours leading to a rather mildew smell. Worse yet, they indiscriminately placed refrigerators in only a few rooms. That was a big problem for me as I am breast feeding and needed to store expressed milk. Luckily the front desk agreed to hold them in their fridge which honestly is the least they could do.…
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Date of stay: May 2022Trip type: Traveled
Room Tip: There is free street parking on the weekends. Be mindful your room might not have a fridge.
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Helpful
When comparing 4-star hotels you, paper collective looks like a sure bet. In reality it's far from it, outdated rooms, extremely poor service, coupled with a sketchy area makes for unpleasant experience. Went on a family trip to New York, booked for 6 nights hoping to have a great time exploring NYC. With the station nearby it did make a lot sense. However, I ended up wasting 2 days just finding another hotel to check-in to and save some days to actually enjoy NYC. Other than proximity to a station, there is nothing of note in this hotel. Photos and website are superb, but once you show up it's far from what was expected. Think about this hotel as a 2-star property and you'll realize it's overpriced. Also, they are yet to refund me the deposit you are charged on arrival. Most hotels just take a hold. For some reason the hotel believes the deposit belongs to them as well, ridiculous after being charged close to $90 per night for weekday stay. I'm never ever thinking of booking here again.…
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Date of stay: February 2022Trip type: Traveled
Room Tip: Better to avoid and stay at a chain 2 star or motel. Don't even consider if priced above $50 per...
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Helpful
I would not recommend staying here unless you don’t mind items going missing from your room (and then being told you should have used the safe) and/or dirty sheets & pillows. The concept itself is unique, but sadly the place is so far below 4 stars, I’m not sure where that rating came from. On December 25th, my boyfriend & I checked in. The night we checked in, we were getting settled in the room and noticed stains on the bed sheets. We let the front desk know, and she immediately moved us to one of their nicer suites assuring us it would be clean. We got to the room and noticed stains on our pillows. At this point, we decided to just ask for new pillows and go to sleep. The next day, I got ready to go out, and we requested house keeping for that day. I had brought a few specific dresses with me that I planned to wear, as it was the holidays and my birthday. When I went to look for one on the third day of our stay, and noticed the one I wanted to wear wasn’t there, I knew something was wrong. I thought maybe housekeeping picked it up by accident, so we told the front desk. They said house keeping didn’t find anything and a police report needs to be filed for a missing item. We went back to our room and turned everything upside down looking for this dress, and couldn’t believe someone would just take it. Sadly, we couldn’t find it and knew someone did actually steal my dress from our room. I knew it was missing because I bought it specifically for our holiday weekend, but not everyone would notice CLOTHING gone missing. How many other people has this happened to? What else might they have taken? Naturally, we didn’t feel comfortable leaving our belongings in the room. We took everything of value that we could with us when we went out. We also asked them to check the cameras, but of course they did not oblige. The next day, we were finally checking out. The manager said she’s waiving the “resort fee” to make up for the inconvenience. We didn’t even know there would be a resort fee, so we didn’t agree that would be enough. The dress I had was also pretty expensive. We were then told there’s a safe in the room that we could have used. Were we really supposed to stuff our clothes in there? She also inquired as to why we didn’t wait for the police to come to file the report (we waited about 3 hours and then decided to go on with our plans and not allow this situation to ruin our trip). This entire experience was so off-putting and sad. If this person, whether it was housekeeping or someone else who works there, knew they could get away with stealing a DRESS, I certainly would not trust them with any other valuable items. That, plus the lack of cleanliness and safety, I definitely wouldn’t recommend staying here. We have stayed at other hotels in the same area and highly recommend either Vista LIC or Boro Hotel (a bit pricier, but a million times better if you’re looking for an actual 4 star experience).…
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Date of stay: December 2021Trip type: Traveled
Helpful
We had an O/N stay here in Jan 2022.. Between the health protocol and what seems to be recent renovations, we did not get to experience the hotel as it seems to be pictured. The book column , in many of the prior pictures is gone. The bar and much of the shared seating is closed. The staff did as best they could to make the stay comfortable. The rooms had decent set ups.
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Date of stay: January 2022
Location
Cleanliness
Service
Helpful
Once we switched rooms after a rough first night, we’ll up our rating to a tenuous 4. The best feature is people who work here; they get a 5. They were very responsive. The problem is we booked a standard king room. The website standard king shows a photo with two nightstands- one on either side. This was an important feature. Our room had only one and the other side of the bed was a few inches from the wall which made it hard to get in and out of bed. I had no place to set my glasses and phone etc. It didn’t have a coffeemaker. It only had one washcloth and hand towel There was a black lacy bra on the floor in the closet. Oops. The website said you get boxed water. None there. So we got the towel situation and coffee thing fixed pretty fast. (It was the day before Thanksgiving, so a little busy -just to set the scene) No luck on the nightstand -Then there was the noise. We had a vocally LOUD neighbor who would have been a problem in any hotel in any city, so it’s not the hotel’s fault here. We could hear every word of his tv shows til 1 am. Then around 3:30 am he had a loud phone conversation for over an hour and every word was audible. It was hard to figure out if it was through the wooden floor or thin wall, but it was with us all night . We had to change rooms for night #2 Pros: bed super comfortable. Heater high on wall w thermostat below provides great white noise to deaden sound. (Although you have “wind” blowing on you when it’s on ) shower is in a small separate room from sink and toilet which is useful. You can crack the windows for fresh air which is great. The area is not too noisy with sirens and traffic like Manhattan is. Day two we got a much better room. Ronnie was so nice at the front desk. She arranged to get our luggage taken to the new room and she did a great job. Our new room was quiet and yes, had two nightstands. Still no boxed water, no washcloths and only one hand towel! But after that first sleepless night we were glad to have this nice new room. The fifth floor(first room) had wood floors with layers of urethane. Wasn’t nuts about that. This new 4th floor room had a concrete floor and oddly it gave more warmth to the space. There are no rugs or carpets in the rooms. One disappointment is the coffee and restaurant situation in the hotel is non existent. Covid is blamed There are hotels all over who do breakfast now or at least have coffee. So that is a big negative. It doesn’t help that this hotel is in a somewhat isolated spot with limited choices for take out coffee. 7-11 gas station is closest. Ugh. We found a great little cafe a bit of a walk. Coffee Ave. It’s 33rd street at 35th Ave. That’s near the Kaufman studios Subway stops for the R and N lines are nearby. We took the R train from Penn Station to get here. Parking is possible on the street., but I wouldn’t feel comfortable parking here, but you may not be as fretful about your car as I am Lots of great restaurants in Astoria too, a half mile walk or a couple subway stops away. We used Uber one night and it was quick…
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Date of stay: November 2021Trip type: Traveled
Room Tip: We prefer to avoid the fifth floor(top)
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Helpful
The Collective is going out of business and everyone knows it. The staff are rude and dismissive. The restaurant and bar have been stripped bare of all its inventory. There’s nothing around the hotel so you have a vending machine and a 7/11 to choose from for dining. The thermostat is set to heat only, so if you like sleeping in cooler temperatures you are forced to both turn on the furnace and open the windows to freezing temperatures. The only positive: You can tell great care was taken to select the furniture and the bedding. Skip it though.
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Date of stay: November 2021Trip type: Traveled
Room Tip: Avoid the elevator near the doors. Scary noises aren’t fun. Take the one by the front desk.
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4 Helpful votes
Helpful
I made a reservation with this hotel a few months ago. Since then, I have been trying (unsuccessfully) to cancel this reservation. The "Modify Reservation" link on the email confirmation is broken, no one answers the phone at the hotel (just an endless phone tree), and they don't respond to emails. Based on this experience, I can only imagine the disaster the hotel must be.
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Date of stay: November 2021
Rooms
Service
Sleep Quality
2 Helpful votes
Helpful
I was excited to check out this place given my most recent stay in a "warehouse-ish" lodge in upstate New York was quite amazing. The Collective Paper Factory however... did not live up to the hype. I've never been to hotel that I felt unsafe at night but this place did. As soon as we parked our car (on the street), my husband noticed there were lots of broken car window glasses around the area, so his first instinct was we should find a garage. Upon checking in, we learned there were no garages nearby, so we had to leave our car outside unless we want to walk 10-15 mins (in the area now appeared to us not very safe) to the garage. From there everything went down the hill. The room was old and cold (heater's not on yet). The bed was hard and the sheets were rough. The worst thing was... I saw the ceiling leaking in the morning so the chair was all wet. Thankfully we had nothing on the chair but the overall experience was just terrible. It was a very uneasy night for the both of us and honestly...now I need to reconsider whether staying in a warehouse is a good idea next time.…
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Date of stay: October 2021
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
They turned one of the rooms into COVID 19 testing clinic. They did not inform guests at check in nor are there any signs to indicate that testing for a highly communicable, deadly virus is taking place inside. There was line of 20-30, people, some of them without mask, some coughing and sneezing right at my room door. These patients, if infected, could be responsible for the spread Covid throughout country and internationally. This pandemic will never end because of businesses like this that prioritize profits over people. I believe NYC authorities and governor office should intervene and stop this craziness. Stay safe and stay away from this place.
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Date of stay: October 2021Trip type: Traveled
1 Helpful vote
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PRICE RANGE
$183 - $280 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkQueensLong Island City
NUMBER OF ROOMS
125
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Claim Your Listing Frequently Asked Questions about The Collective Paper Factory
Which popular attractions are close to The Collective Paper Factory?
Nearby attractions include Museum of the Moving Image (0.3 miles), Kanga's Indoor Playcenter and Cafe (0.2 miles), and UA Kaufman Astoria Stadium 14 & RPX (0.2 miles).
What are some of the property amenities at The Collective Paper Factory?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Collective Paper Factory?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at The Collective Paper Factory?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Collective Paper Factory?
Yes, street parking is available to guests.
What are some restaurants close to The Collective Paper Factory?
Conveniently located restaurants include Astoria Seafood, Arepas Cafe, and Tacuba Cantina Mexicana.
Are there opportunities to exercise at The Collective Paper Factory?
Yes, guests have access to a fitness center during their stay.
Is The Collective Paper Factory located near the city center?
Yes, it is 0.7 miles away from the center of Long Island City.
Are any cleaning services offered at The Collective Paper Factory?
Yes, dry cleaning and laundry service are offered to guests.
Does The Collective Paper Factory offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Collective Paper Factory?
The staff speaks multiple languages, including English and Spanish.