The Collective Paper Factory

The Collective Paper Factory

Traveler (616)
Room & Suite (329)
Mundo at The Paper Factory Hotel
Dining (62)

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About

4.0
#13 of 36 hotels in Long Island City
Location
3.9
Cleanliness
4.3
Service
4.0
Value
4.0
The Collective Paper Factory is Long Island City's newest addition to the neighborhood and our first location in New York City. Stay from 1 to 29 nights and experience cozy accommodations in a co-living space packed with unique communal spaces designed to connect, learn and unwind. Formally Paper Factory Hotel.
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Property amenities
Street parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Non-smoking hotel
Wifi
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Happy hour
Outdoor dining area
Vending machine
Banquet room
Meeting rooms
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Electric kettle
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Quirky Hotels
Quaint
Languages Spoken
English, Spanish

Location

3706 36th St, Long Island City, NY 11101-1604
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 81 out of 100
81
LaGuardia Airport
Teterboro Airport
36th St
2 minNew York City Subway
968Reviews59Q+A100Room tips
Traveler rating
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Detailed Reviews
Liam L wrote a review Jan 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
From start to finish, a super purfekt experience. From the first phone call to check on city views, to booking appointment, the early check in, to the room upgrade, the wrap around windows gave us firework views on NYE, the late checkout and their flexibility with letting us take a little longer, because we were tired from the night before without charging us was just TOPS. Front desk personell cared, and made a great effort to get us the best possible experience on the craziest night of the year. The coffee shop had a delicious Cold Brew, and the room was spotless and luxury all the way, the tuck away TV was awesome, no need to look at a blank screen and the shower pressure and heat was 100% right. Just from start to finish a purfekt experience. I would highly suggest this to any traveler looking for a great hotel experience....but please, just dont book a room on the nights when i wanna go!!!
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Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amandagtc_pf, Duty Manager at The Collective Paper Factory
Responded Jan 5, 2020
Dear LiamL284, Thank you so much for taking the time and leaving a review on your recent stay with us! We had a pleasure having you here with us on New Year's Eve! We are so thrilled that you had such a great experience with us overall. We are glad to have shared that with you and making this a wonderful and memorable stay. We look forward to seeing you later this year with us again :) Warmest regards,
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Katy N wrote a review Jul 2020
Thessaloníki, Thessaloniki, Greece9 contributions4 helpful votes
+1
5.0 of 5 bubbles
I booked a last minute, one night stay just to give us a break during the isolation of the pandemic and I’m so glad we chose the Paper Factory. Because of the current restrictions in NYC, the bar and restaurant were closed, but I could tell this place is very fun when in its full glory. They had a game room with shuffle board and ping pong, as well as an outdoor patio which looked very cute. The hotel itself is nicely decorated and clean, and some of the old factory elements made it feel trendy, and gave the room an open and airy vibe.

While we couldn’t partake in the party scene, we had a really relaxing and quiet staycation at the hotel, thanks to the excellent care of the front desk employee, Shane. I called while booking to make sure that we could reserve a room on the top floor since we were looking to relax in peace, and he make sure we got a quiet room, and even upgraded us to one of their Manhattan Lofts. We could even see the Empire State Building and Chrysler building from our window. He was super helpful during the stay and helped make the experience feel personal and special. Thank you Shane!

There isn’t much in the immediate neighborhood open right now, but if you are looking to get into Manhattan, the hotel is right next to the Subway, and a short walk or Uber to the still-lively bar and restaurant scene of Astoria.

Just one suggestion- maybe stock the rooms with a mini bar, since the bar downstairs is closed, or add room service or takeout for the restaurant. For dinner we just ordered delivery and there was also a 7-eleven nearby where we picked up some waters, which wasn’t a hassle at all.

Overall a really nice little getaway thanks to great service and a calm, hip vibe, even during covid.
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Date of stay: July 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda G, Guest Services / Front Office at The Collective Paper Factory
Responded Sep 19, 2020
Dear Katy, Thank you so much for your beyond kind review. We are so grateful for our PF staff and colleagues and very proud to read that, once again, they showed genuine care for our members. Shane is definitely one of our stars here and your kudos are shared with him immediately. We will not ignore your very valid suggestion. As we are looking closely into city restrictions with F&B areas and hope to open soon all our outlets, this might definitely help in the meantime. We hope this did not interrupt your stay but most of all, we hope to see you again soon. With love, The Hub team
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TJW wrote a review Jan 2020
Ocean Springs, Mississippi2 contributions2 helpful votes
5.0 of 5 bubbles
Took a family trip to see NYC during Christmas time. Decided to stay in LIC after reading reviews and seeing pictures of the place online. Very nice hotel. Decor was very different from most hotels, beds were comfortable, coffee shop downstairs, very spacious rooms also. Right outside the hotel on the corner of the street is a subway entrance. We used the subway to travel into Manhattan every day. The location is great!! We could walk out our hotel and be on a subway train in minutes (could be in Manhattan in about 15 mins every day)
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Date of stay: December 2019
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amandagtc_pf, Duty Manager at The Collective Paper Factory
Responded Jan 10, 2020
Dear TJW_1386, Thank you so much for taking the time and leaving us a review on your recent stay! We are happy that you had a great experience with us during the holidays! We kindly hope you return in the near future. Warmest regards,
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Y N wrote a review Aug 2021
Singapore, Singapore2 contributions5 helpful votes
2.0 of 5 bubbles
This place is disappointing on a number of fronts. Firstly, they sell their rooms as having a kitchenette, but when you get to the room that amounts to a sink, a coffee machine and a microwave. All hotel rooms in the world have a sink (in the bathroom) and some type of coffee making abilities. You don’t have a kitchenette, you have a microwave - please don’t misrepresent yourself.

2ndly, lack of service. Firstly, there is a literal lack of housekeeping service, due to COVID, unless if explicitly scheduled. That is fine, however they don’t tell you that which means by the time you’ve got back to your room at 3pm and have figured it out, it’s too late to schedule one.

3rdly, trying to get basic linen replaced due to lack of housekeeping. I had to call four times to ask for new towels and some toiletries. On my 3rd time, I incorrectly mentioned I had called 4 times over the space of a few hours, and she responded “No sir, this was only the third time”. Fair point, but rather than trying to fix the problem expeditiously she refocused the issue onto a non germane point which was to quibble about how many times I’d called and spoken to her.

4thly, on my 4th time calling it came to light that the reason the service was such a mess was they had only 1 housekeeping person working the entire hotel. He then used this as a pushback as to why I should be patient - I understand the logistical constraints but surely a hotel of this size should have more than 1 staff.

Generally the hotel is artsy/hippie and prettier than your standard airport hotel, however it belongs in the 100 usd range rather than 200-400 usd range. Also, no porters at all to help with moving bags, just a couple of people behind a desk hanging out.
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Date of stay: July 2021
4.0 of 5 bubblesRooms
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lynn F wrote a review Sep 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
The Collective Paper Factory is located near Astoria, Queens and plenty of great outdoor dining options. It is right by the M/R train stop with close proximity to Manhattan. I stay here often when I'm on work projects nearby. The customer service has been great and Shane at the front desk has been very accommodating. The hotel is located in a historic paper factory building with high ceilings and brick details. The rooms are very clean and the hotel follows cover safety protocols. The communal spaces are nicely decorated with natural light and there is a lovely outdoor space. The vibe of the hotel is artistic/ creative which I enjoy.
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Date of stay: September 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda G, Guest Services / Front Office at The Collective Paper Factory
Responded Sep 19, 2020
Dear Lynn, Thank you so much for your kind words and for hanging out with us again. We're beyond happy to know that we are still your go-to hotel even in these circumstances and you enjoyed both design and service. Our team at the HUB and our Housekeeping department are trilled you recognized our cleaning and safety efforts. Your kudos to Shane are much appreciated and shared with him :) Have a wonderful weekend
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Daniel B wrote a review Nov 2022
6 contributions4 helpful votes
1.0 of 5 bubbles
Checking in: I waited 15 min while the person at the desk attended to a customer complaining about something. After saying something, a second person finally came out of the office to check me in.

Room: very plain, which I don’t mind, but the place was lacking in other areas. Bed was super hard. Pillows extremely flat and not what you expect of hotel pillows.

Bathroom. I liked the separate toilet and shower, however I had to go under the sink to lift up the plunger. The shower had visible mold, and signs the walls were in no way cleaned. The shower also filled with 3” of water after 5 min of use.

Service. I complained about the items above. I was told that they don’t have any cleaning staff on hand, at 6pm, and the maintenance man doesn’t do cleaning. Then, after looking at shower, we were simply told that the maintenance man didn’t see the shower backing up - I took a shower that night and the same thing happened.

I paid over $300 for a one night stay and have not received any update after I was told a manager would be reaching out.
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Date of stay: October 2022Trip type: Traveled as a couple
Room Tip: I would avoid this place. It is clear that costs are being cut, and you feel that in the service...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Abhay S wrote a review Sep 2021
Seattle, Washington, United States17 contributions25 helpful votes
2.0 of 5 bubbles
This hotel is in a great location - close to the Subway for easy access to Manhattan. The hotel also looks modern and industrial from the outside.

However, the room are dark, dirty, super low on amenities, and poorly designed. Should have believed the latest reviews. Our room did not have a coffee machine (while all other rooms did). When we asked the front desk, we were told they would send a new one, which never arrived. The room did not have any extra pillows or comforters. The bathroom floor was sticky and not that clean when we arrived. Other minor issues - the room has one switch for the lights near the door, and none near the bed - so you gotta get up, turn off the lights and then make your way to the bed in the dark. Who designed these rooms?
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Date of stay: September 2021
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
María C wrote a review Apr 2021
2 contributions2 helpful votes
4.0 of 5 bubbles
I fly to NY regularly and ever since I came across the collective paper factory I have not stayed at any other hotel. I really enjoy their design (rustic and industrial) that you can observe all throughout the hotel. But the reason I always choose TCPF over other hotels is because of the cleanliness of the rooms, the convenient location, and the spacious rooms compared to what you get in Manhattan. The staff is friendly, but I am most familiar with Marijana, I encountered some reservation issues and she swiftly and professionally assisted me in solving the issue and making sure I had an even more wonderful stay by upgrading us to their penthouse, which was a marvelous room with breathtaking views of the city during sunset, and extremely spacious.
When it comes to room types I prefer their king room to stay on the economic side, however, whenever I can, I splurge I like to upgrade to their manhattan loft.
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Date of stay: March 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: manhattan loft is the most spacious room with better corner unit views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gene S wrote a review Feb 2021
Las Vegas, Nevada314 contributions97 helpful votes
2.0 of 5 bubbles
At first glance the hotel had potential but it stopped there. Best as I can tell this was once a paper factory that has been converted to a hotel. The floors are all older wood, acoustics in the halls are awful and the rooms appear to have been made with partitions, and in the worst possible use of space.

I guess if you are from Europe and are used to tiny rooms, you may feel right at home, but as someone based in the US, this was very disappointing. The electrical outlets were sparse and located in stupid places which made no sense.

The windows were not the least bit sound insulated so you could hear every noise outside at all hours of the night. The desk/furniture seemed to come from someone's resale shop (and not in a good way), and the lighting overall was poor as well.

On top of all this, the TV was tiny compared to most places I've stayed. It might have been a 27" LCD which again was the wrong size for the room.

It didn't feel clean, wasn't lit well, the electrical outlets and TV was a swing and a miss too.

Just didn't measure up to the lowest of expectations and I would never stay here again unless there was some kind of amazing affordable suite worth checking out to see if all of the rooms were like this one. Maybe I had a bad room; maybe they are all like this. I don't plan to come back and find out.
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Date of stay: November 2020
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Traveled on business
Room Tip: Probably stay in their largest room or in a different hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda GPF , Guest Services / Front Office at The Collective Paper Factory
Responded Feb 24, 2021
Hey Gene S, Thanks for taking the time to give your feedback. Sorry to hear the room wasn't up to the standard you've come to expect from us. We were disappointed to learn of the shortcomings you experienced and would love to assist you with complimentary upgrade to our signature suite next time you visit us. Kindly reach out to us at reservations-pf@thecollective.com and our Hub team and our management will accommodate you the proper way, we promise. Kindest, The Hub team at The Collective
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Jenny T wrote a review Sep 2022
1 contribution1 helpful vote
2.0 of 5 bubbles
No amenities. Website said they had a breakfast restaurant. NOPE. Upon check in we were not informed that we had to request service - such as: trash to be emptied, bedding to be changed, towels to be replaced. AC didn't work. Toilet broke. We asked for a meeting with the manager on our day of check out at 10:15am. We were told it was confirmed. We went to the front desk at 10:15am and were told the Manager wasn't there. They had no idea what time the Manager would be coming in.
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Date of stay: September 2022
1.0 of 5 bubblesValue
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: Just don't go to this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Kim G
1 contribution1 helpful vote
Yes for storage, but, I would call or email for confirmation on late check out. I think it was a pretty strict policy
Answer from Amanda G.
Astoria, New York
Dear Katie, We can certainly help you while loading your luggage at the front of the hotel (by the main gate)
Viv Pap asked a question Mar 2020
New York City, New York18 contributions7 helpful votes
Hi! Is there a guest pass available for purchase to use the hotel gym?
Answer from Amanda G.
Dear hoddm, We definitely do store luggage if you do arrive early.
Carmen L wrote a tip Jul 2023
Sacramento2 contributions
3.0 of 5 bubbles
"See my earlier comments."
Read full review
11MATLGA11 wrote a tip Jul 2023
Atlanta, United States15 contributions5 helpful votes
1.0 of 5 bubbles
"The website lies on just about every detail. It is very disappointing."
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Damomelb wrote a tip Jun 2023
Melbourne, Australia639 contributions148 helpful votes
3.0 of 5 bubbles
"Noisy No fridge"
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Kim G wrote a tip Dec 2022
1 contribution1 helpful vote
2.0 of 5 bubbles
"Don't bother with front desk"
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Randall C wrote a tip Nov 2022
New York City, New York4 contributions4 helpful votes
2.0 of 5 bubbles
"If they give you a room on the first floor, ask for a different one."
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LOCATION
United StatesNew YorkQueensLong Island City
NUMBER OF ROOMS
125
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE COLLECTIVE PAPER FACTORY

Frequently Asked Questions about The Collective Paper Factory
Which popular attractions are close to The Collective Paper Factory?
Nearby attractions include Doha Bar Lounge (0.3 miles), Kanga's Indoor Playcenter and Cafe (0.2 miles), and UA Kaufman Astoria Stadium 14 & RPX (0.2 miles).
What are some of the property amenities at The Collective Paper Factory?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Collective Paper Factory?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at The Collective Paper Factory?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Collective Paper Factory?
Yes, street parking is available to guests.
What are some restaurants close to The Collective Paper Factory?
Conveniently located restaurants include Astoria Seafood, Arepas Cafe, and Tacuba Cantina Mexicana.
Are there opportunities to exercise at The Collective Paper Factory?
Yes, guests have access to a fitness center during their stay.
Is The Collective Paper Factory located near the city center?
Yes, it is 0.7 miles away from the center of Long Island City.
Are any cleaning services offered at The Collective Paper Factory?
Yes, dry cleaning and laundry service are offered to guests.
Does The Collective Paper Factory offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Collective Paper Factory?
The staff speaks multiple languages, including English and Spanish.
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