We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Quality Inn

551 S Transit St, Lockport, NY 14094-5932
Lowest prices for your stay
Check In— / — / —
Check Out— / — / —
Guests1 room, 2 adults, 0 children
Booking.com
$103
$88
View Deal
SAVE $15
Agoda.com
$103
$88
View Deal
SAVE $15
QualityInn
$103
$88
View Deal
SAVE $15
Trip.com$88
Orbitz.com$88
ZenHotels.com$103
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (40)
Room & Suite (30)
Dining (7)

About

Location
Cleanliness
Service
Value
Explore the beautiful nearby Niagara Falls and get more for your hard-earned money when you stay at the Quality Inn® hotel in Lockport, NY. Our pet-friendly hotel in Lockport is ideally located near many of the area’s top attractions, which include: Lockport Locks & Erie Canal Cruises University of Buffalo Cornerstone Ice Arena Ontario Lake/Creek Fishing Niagara Falls The Niagara Wine Trail, Kenan Center and Ralph Wislon Stadium are close by, as is the Lockport Business Park, which houses businesses like Mahle, GM and Yahoo. Business travelers can get work done at the business center with access to copy and fax machines or work out in the exercise room. Additional amenities at this Lockport Quality Inn include: Free hot breakfast Free WiFi Exercise room Business center Free weekday newspaper Our amenities offer so much value you’ll feel like you’ve struck a bargain. All guest rooms feature a microwave, refrigerator, dry bar, flat-screen TVs with HD channels, iron, ironing board.
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Concierge
24-hour front desk
Parking
Free internet
Wifi
Public wifi
Internet
Breakfast available
Vending machine
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Show more
Room features
Non-smoking rooms
Family rooms
Smoking rooms available
Air conditioning
Housekeeping
Wake-up service / alarm clock
Microwave
Hair dryer
Refrigerator
Show more
Good to know
HOTEL CLASS
Languages Spoken
English

Location

Full view
52Somewhat walkable
Grade: 52 out of 100
20Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
90Reviews1Q+A12Room tips
Traveler rating
  • 12
  • 28
  • 17
  • 16
  • 17
Time of year
Traveler type
Language
Selected filters
  • Filter
  • English
Popular mentions
No Elevator. Hallways were hot and smelled of cigarette smoke. Room was 88 degrees when we checked in. sink wasn't attached to the counter top. Smoke detector in room looked like it was installed in 1965. No pillows for pull-out sofa bed. Called the front desk and were told they don't have any extra pillows. 2 person Jacuzzi tub didn't work. TV was smaller than my laptop monitor. One light switch in the room didn't turn on anything?
Read more
We were coming back for the holidays but had a house fire so the insurance company booked us here because we have a dog. Everyone was kind, friendly and very accommodating. They put out a nice breakfast every day and coffee and tea was available 24/7. The room was clean and the beds were comfortable.
Read more
+1
I stayed here because I was attending a dog training seminar. On first glance, the hotel room looked fine. Two large enough beds, clean looking bathroom. The room lighting was very dark though, so it was difficult to see much in the room. (But not dark enough to hide the movement of all the bugs). Another issue was the fact that the shower had next to no pressure. But no big deal to me. The BIG DEAL was this: As I sat on the toilet the first time, my eyes glanced down. I saw crawling bugs. I quickly swatted them and didn’t think much of it, at the moment. Until I saw an additional several bugs in the main room, on the lamp, on the desk, on the night table, on the floor. Bugs everywhere!!!! I wanted so much to attend the seminar and was very aware that there were no available rooms in the area or at this hotel. I found that out the night before as I was informed that Quality Inn had reneged on a confirmed reservation for one of the women in the seminar who was stuck at the last minute with no place to stay. The hotel did nothing to help her even though it was their mistake that the hotel overbooked. Not much integrity on the part of Quality Inn. Instead of leaving, I told the front desk person, Jackie, that the room is swarming with bugs and asked for bug spray. She did not have any, she told me. I then asked if she would have the room cleaning staff vacuum the floor, in hopes it would help. She agreed and said they will vacuum. But they never did. I searched for info about bugs in Lockport NY, the only thing that showed up was several reviews complaining about the bugs in this hotel. So clearly this is nothing new for them and they do nothing about it and act as if they do not care. I went to Home Depot the next day and purchased Home Defense bug spray. It did not help. There were just too many bugs in every part of the room. For example, when I left a small scarf on the desk for a half hour, I found a bug in it when I went to put it back on. Checking out on the 5th day, from the nightmare, I told Mr. Kahn who was at the front desk, what I went through. He told me to call the owner, Mr. Chetan, and he gave me his business card. I called when I got home and it turns out that the number he gave me was the hotel desk number. Jackie answered and told me Mr. Chetan is not in and she will have him call me back. Just like the vacuuming that never got done, the owner did not get back to me and it months later. Needless to say, I do NOT recommend Quality Inn for anyone who is not a species of bugs. If you are NOT a bug, stay away from this infested hotel. No one of the hotel staff , except one desk person Jerry, showed any interest in being of service in any way. If anyone has any advice for me on how I may get my money refunded, please let me know. I attach photos of several of the bugs - ants, stink bugs and other large fat bugs I do not recognize. I am still nervous affected by this nightmare experience expecting to see bugs on every counter I approach, as I experienced at Quality Inn.
Read more
I am responsible for Accounts Payable within a company that, recently, had crew members stay at this Quality Inn. While I cannot speak to the rooms, location, or anything else within the immediate motel area as I, myself, did not stay there, I can attest to the service of JARED who worked with me to get the invoices to me in a timely manner. He was OUTSTANDING to work with over the phone and via our email conversations. He was polite, knowledgeable, and provided all I needed upon request. Since this IS what I do on a daily basis, I certainly appreciate someone who makes MY job a little less stressful. THANK YOU JARED - WONDERFUL JOB!
Read more
We stayed two nights traveling with our Son for baseball tournament. When we booked the lady who made the reservation was very nice however, when we arrived there was a gentleman working who was bickering with a guest. The first night we used the shower and the floor felt like mush under your feet like it would collapse maybe from water damage. The bathroom door handle was missing hardware so the door handle was loose. The second night our ceiling was leaking and my overnight bag was dripped on getting my clothes all wet. When I went down to let the front desk know I wasn't even offered an apology - I was told "That happened to a lot of other people as well". I said I was checking out and he asked if I needed a receipt, when I said yes he told me that I would have to wait an hour for one and then showed me a list of other people waiting for a receipt as well saying the computer was working. It just seemed like one thing after another. I sent an email in to customer service and there resolution was to offer a rewards card -you accumulate points by staying at their choice hotels.
Read more
Previous
PRICE RANGE
$73 - $179 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn lockport, lockport comfort inn
FORMERLY KNOWN AS
Comfort Inn
LOCATION
United StatesNew YorkLockport
NUMBER OF ROOMS
50
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing