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Quality Inn

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76 Reviews from our TripAdvisor Community

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Showing 76: English reviews
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Cheektowaga, New York
Reviewed 4 days ago NEW

My wife and I stay at this hotel and the staff were amazing! They took great care of us throughout the entire time we were there. I highly recommend this hotel!! The room was clean and comfortable. And the breakfast was delicious!

Thank cosmogte
Plattsburgh, New York
Reviewed December 2, 2016

Our stay here over Thanksgiving weekend was terrible, I have never had such crappy service at a hotel. The desk staff, including the Front Office Manager, was very rude and not very knowledgeable. The rooms are not well taken care of, you can tell they do cheap fixes and updates as the none of the doors close properly unless you...

Thank skinnylife27
Reviewed September 25, 2016 via mobile

Stayed here overnight after a day of shopping in Niagara Falls area. This hotel is further away than the cluster of hotels in the shopping hub, but the drive was worth it for the cheaper rate. For the same price in the Niagara Falls area, I'd get a run down motel...no thank you! This hotel was nothing fancy, but the...

Thank Anna M
Lindley, New York
Reviewed September 16, 2016

The hotel was fine. Very clean and quiet. It was hot while we were there with no adjustments to the AC so we couldn't get the room as cool as we wanted for sleeping. The staff was pleasant and the breakfast good.

Thank kstever
Kolkata (Calcutta), India
Reviewed September 7, 2016

I am literally mortified by their service. Its been 3 weeks since I have been trying to contact the manager regarding an issue related with my stay at the hotel but the manager does not respond. I have spoken face to face at the front desk, left the manager an email, a voice mail but even after 3 weeks I...

1Thank shazmekool
Reviewed August 25, 2016 via mobile

Nice value, clean, nice hot continental breakfast, coffee all day, very quiet inside room. Convenient location. A nice restful nights sleep, lots of pillows. Cable tv. Plenty of shopping of all kinds near by.

Thank 1Robinsnest
Reviewed August 17, 2016 via mobile

My husband and I stayed for 4 days with our 80lb puppy. Clean spacious room w/ king bed, sofa bed sleeper, large bathroom with huge jacuzzi. Pet friendly with a large grass field behind the facility. We did a lot of searching of the area for pet friendly hotels and I believe it is the only one in the Lockport...

Thank Jessica Y
Baltimore, Maryland
Reviewed July 23, 2016

Walking back in time is all I can think of with the hotel. The U shaped hotel that looks down into nothingness. Reminds me af what it must have felt like when the lions were unleashed onto their victims. The dreariness of the front desk and check in is only surpassed but unt unacceptable room conditions complete with stained chairs...

1Thank LouLicata
Toronto, Canada
Reviewed June 22, 2016

If you're travelling with a dog, or have no pet allergies, I'd highly recommend this hotel. Rooms were huge, bathrooms huge and clean, rooms quiet, staff are helpful. Sure, there is older decor in the rooms, but the incredibly spacious suites and sheer value for money make up for that, and then some. However, if staff tells you that one...

Thank RamblingGal42
Vancouver, Canada
Reviewed January 29, 2016

I unexpectedly stayed here for one night on a business trip. The hotel is dated but not fully run down. The front staff were very kind. I was in a ground level room which I did not like but as it was only one night I chose not to ask for a change. I was in what I'm assuming was...

1Thank Loraul V
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71 photos of this hotel

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Bathroom (7)
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Business Center/Function Rooms (2)
Dining (10)
Room/Suite (11)
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Laundry Service
  • Breakfast included
  • Breakfast Available
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry

Additional Information about Quality Inn

Address: 551 South Transit Street, Lockport, NY 14094 (Formerly Comfort Inn)
Location: United States > New York > Lockport
Price Range: $60 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 50
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Also Known As:
Comfort Inn Lockport
Lockport Comfort Inn
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Questions & Answers

Questions? Get answers from Quality Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We had ground floor a short walk from reception but think all rooms would be similar”
 of 5 bubbles 7lucymm, Sep 11, 2015 | Read review
“Hotel has two floors. Mine faced a grassy, inner courtyard on the first floor.”
 of 5 bubbles Johanna56, Aug 20, 2015 | Read review
“We were on the bottom floor and heard nothing above us.”
 of 5 bubbles 774cn, Jul 1, 2015 | Read review
“First floor room, no elevator”
 of 5 bubbles Danewfies, Jun 12, 2015 | Read review
“Look At the ceiling before taking the room & walk in the hall. The hall does not sound like a big deal but do you want to put your coat on to go to breakfast???”
 of 5 bubbles 940glenns, Dec 9, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question