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BEST WESTERN PLUS Lockport Hotel

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515 S Transit St, Lockport, NY 14094 (Formerly Holiday Inn Lockport)
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180 Reviews from our TripAdvisor Community

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Showing 178: English reviews
1 review
5 of 5 stars Reviewed 4 days ago NEW

Our room was clean and very nice & the staff was very professional . The breakfast was very good and had a lot of options to choose from . I would recommend this Hotel for anyone if you want to have a good experience and a great nights rest .

Review collected in partnership with Best Western

Helpful?
Thank leroyr650
East Benton, PA, United States
Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed 1 week ago

This hotel had a serious security issue causing me to leave in the middle of the night. I requested a refund because of the lack of security, was promised the same but received NOTHING. The lack of security is a serious problem. Even management knew security doors were being blocked open with things such as stone, beer cans littered the... More 

Review collected in partnership with Best Western

Helpful?
Thank David N
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for staying with us at the Best Western Plus Lockport Hotel recently. I truly wish we had an opportunity to discuss your allegations of exterior door security, yet you telephoned 2 days after checking out, refusing to identify yourself & how to contact you. Our Manager on Duty makes 2 required trips around the hotel nightly & your... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The staff was very friendly and helpful. Breakfast was great! Apparently there was an issue with the pancake/waffle maker, but they had french toast sticks available, so the kids were still pleased ;) Perfect location!! Close enough to all the attractions we wanted to visit, but far enough away to enjoy peace and quiet.

Review collected in partnership with Best Western

Helpful?
Thank X7526XGangelac
New Castle, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Clean accommodations! Comfortable beds and decent breakfast. Staff is great. Best hotel in area. Pool is wonderful. My family and friends stayed here to attend my son's wedding. Everyone had a wonderful stay at this Best Western Plus.

Review collected in partnership with Best Western

Helpful?
Thank David C
maryland, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Best Western is the no. 1 hotel on Transit St, I have stayed at another hotel on Transit St. (not good) the other I checked in looked at the room, then checked out quickly. The atmosphere at Best Western is so pleasant

Review collected in partnership with Best Western

Helpful?
Thank Dorothy N
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My family and I traveled to Lockport, NY to visit Niagara Falls, New York. We were extremely pleased with the hotel and the services received. The breakfasts were fabulous. Be sure to check out the pancake machine! My daughter's vacation breakfast of choice were pancakes with whipped cream and chocolate chips! The pool was clean and stocked with towels. The... More 

Review collected in partnership with Best Western

Helpful?
Thank Stacey V
Lockport, New York
Level Contributor
4 reviews
4 of 5 stars Reviewed 4 weeks ago

Staff and breakfast were wonderful, i.e., pleasant, helpful, always smiling. Was surprised by the sounds that penetrated the room. I know you can't control guests' noise, but this was normal conversations and foot traffic. We'd stay again, but I think I'd ask for a different room.

Helpful?
Thank Winters39
Burlington, Canada
1 review
3 of 5 stars Reviewed 5 weeks ago

My wife and I looked for a pleasant getaway to celebrate our 55th anniversary. Ideally this would be within a two hour drive. This hotel satisfied our needs with good restaurants and shopping within a reasonable distance.

Review collected in partnership with Best Western

Helpful?
Thank Gerald M
New York
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 18, 2016 via mobile

The wife and I stayed here 4 nights in a row as we had some things to take care of nearby. The hotel staff was outstanding. They were all friendly, helpful, and every single person who worked here would greet you if you passed in the hallway. Breakfast was the typical standard offerings that is typical of any chain hotel,... More 

Helpful?
2 Thank tomslatin
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

I am so appreciative of the time you made to provide a great review with valuable feedback from your recent stay at my Best Western Plus Lockport Hotel. Your positive feedback of the fantastic customer service is tremendous & I'm glad you were able to experience our great breakfast option during your stay. I appreciate your keen eye to some... More 

Keytesville, Missouri
1 review
5 of 5 stars Reviewed June 16, 2016

I stayed at the hotel for five nites with a group of 54 people from Elite Tours. The staff and breakfast were great. They went out of their way to make sure our stay there was great. I will be returning in Aug with a large group from Elite Tours. I highly recommend this hotel I rate it as a... More 

Helpful?
Thank tradingp0st
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

The staff & I truly appreciate the time you took to review the hotel regarding the Elite Tours Group stay recently. Your group was outstanding, easy to interact with & truly a joy to provide service to. My staff strives to ensure that every guest stay is outstanding & comfortable. Very glad to hear that our breakfast area provided everything... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Multilingual Staff
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Best Western Plus Lockport Hotel (Formerly the Holiday Inn Lockport) has been 100% renovated in June 2013 & is the perfect location for your visit to one of New York's most fascinating areas. The Best Western Plus Lockport Hotel is centrally located between Buffalo, Niagara Falls and Darien Lake, and just one mile from the historical Erie Canal with easy access to the Greater Buffalo Niagara International Airport. Your stay in Lockport is not complete without a visit to the Erie Canal Locks, a trip to the Upside Down Bridge, the Canal Museum, the Kenan Art Center, the Lockport Cave & Underground Boat Ride and a Cruise on the Erie Canal. Also, Albright Knox Art Gallery, Buffalo Museum of Science, Buffalo Zoo, Niagara Falls with all of its attractions including the Aquarium, Maid of the Mist, Cave of the Winds, Niagara Falls State Park and Fashion Outlets Shopping & Niagara Wine Trail. Visiting the area for educational purposes, the Best Western Lockport Hotel is only a short drive to Niagara University, Niagara Community College, and the State University of New York at Buffalo.Coming to the area for business? The Best Western Plus Lockport Hotel is centrally located and close to Delphi Corporation, AES Somerset, First Niagara Bank, LaFarge, Allegheny Ludlam, Candlelight Cabinetry, Sigma, and many more. Free wired and wireless high-speed Internet access is available. ... more   less 

Additional Information about BEST WESTERN PLUS Lockport Hotel

Address: 515 S Transit St, Lockport, NY 14094 (Formerly Holiday Inn Lockport)
Location: United States > New York > Lockport
Price Range: $88 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Lockport Hotel 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Holiday Inn Lockport Hotel Lockport
Lockport Holiday Inn
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